Leaders Sales Loughborough reviews

★★★★★ 1/5

Google

We have rented through Leaders since February this year, and our property has had significant roof issues including extensive leaking and water damage whenever it rained. Not only were these issues not resolved for over six months by Leaders or our Landlord, we have also received no financial recompense for the inconvenience caused. Friendly staff but unfortunately seem unable to resolve serious issues. The most serious of our issues are still unresolved with no timescale for satisfactory resolution.

Anna · 18 June 2021

★★★★★ 5/5

Google

Leaders Loughbrough are a brilliant team and a credit to the manager. Amy is second to none and will always go out of her way to help. Nothing is too big or too small

Dino · 18 June 2020

★★★★★ 5/5

Google

Emma has been extremely helpful and knowledgeable with the entire process. From arranging that the initial multiple viewings could occur concurrently to ensuring that the acceptance of the tenancy was as snag free as possible. When there were a few moments of concern she was easily available by telephone to quickly resolve the issues. She has remained helpful after commencement of the tenancy and always provides a friendly, professional interaction.

Hal · 19 June 2018

★★★★★ 5/5

Google

Have been renting a property through Leaders in Loughborough for 3 years now and our property manager for the tenancy Jade has always been brilliant, deals with anything quickly and always very responsive by email. 😊 …

Jackie · 26 October 2024

★★★★★ 5/5

Google

Iara Tomas is the best agent I ever met. Helped me a lot to rent a property with good value. Thank you.

Ray · 18 June 2022

★★★★★ 3/5

Google

Had a few issues with leaders loughborough, I found a few of the people I spoke to were a little rude, I had a few problems in the house I was renting and it took a very long time to sort them even if they got sorted at all, they sent one person for all the jobs when it needed at least 3 people looking at them, when I asked the man who came out what his craft was he just said "handy man", then after i left the property they were still emailing me and bugging me 4 months after! They wanted me to respond promptly but when I needed help within the property I was just passed from pillow to post! The quorn team on the other hand are amazing

Megan · 18 June 2020

★★★★★ 5/5

Google

Thanks Jade for all your help . Jade is a great

Deborah · 18 June 2023

★★★★★ 5/5

Google

Top quality service if your looking to get your property managed, Ben is a great guy very professional :)PositiveResponsiveness, Quality, Professionalism

Dan · 18 June 2022

★★★★★ 5/5

Google

I just wanted to take the time to show my appreciation for my Property Manager Lisa Wheadon who manages my rented property. She has a wealth of knowledge, thankyou for your hard work.

Elle · 8 November 2024

★★★★★ 5/5

Google

Having had a bad experience with a previous letting agent I have found Leaders to be first-class. Lisa Wheadon has made the whole process great from start to finish. Always there to help. Would definitely recommend this agency.

Liam · 17 August 2024

★★★★★ 5/5

Google

This firm fully manage a number of properties in Leicester on my behalf and have proved to be very reliable and efficient in all respects. Ms Jade Brasiewicz the property manager who looks after my tenancies has always answered my queries and dealt with maintenance issues etc. in a most professional and expert manner.

Russell · 21 September 2023

★★★★★ 5/5

Google

Jack Davis helped us from start to finish with renting our new home. Kept us informed every step of the way and nothing was ever too much trouble! He's an absolute legend and we can't thank him enough!

Rebecca · 10 August 2024

★★★★★ 5/5

Google

Mary was really helpful and patiently cleared my doubts

Thayaambika · 18 June 2023

★★★★★ 5/5

Google

I recently had to view a flat for rent on field farm close and it happened be Emma who showed me around. Just wanted to share my absurdly wonderful experience of that viewing. Emma has incredible customer service skills and I was dumbfounded by the sheer professionalism she was carrying. She was very knowledgeable & sharp but extremely polite at the same time. It seemed as if I was being shown around a suite in The Dorchester that I had just walked in. I am a hard man to please and smiling is definitely not one of my key traits but I couldn’t help feeling pleased with the warmth of the tone in Emma’s voice while she described the key features of the property. Shame that the property itself happened to be a no-no for me because my Mrs wants to live somewhere quiet otherwise Emma had me convinced. For me the experience was so amazing that I found it absurd (in a good way) as its almost impossible to meet people these days with such a high level of professionalism and that’s why I feel this should be highlighted and appreciated. And Emma, would like to say that for a star like you, sky is the limit…. Godspeed!

Firebolt · 19 June 2019

★★★★★ 2/5

Google

This is my first negative Google review but I need to share the feedback. As I am an overseas landlord and currently live in Australia, I chose Leaders to manage my property based on reviews on here. Unfortunately (from my experience) their management service leaves much to be desired. I do have to chase a lot via email and phone for basic things such as feedback on repairs and reminders about gas service appointments (the contractor couldn't gain access twice and we have had to reschedule - even though I always told Leaders the dates in advance). The final straw for me is this month where my rental statement is over a week late and the rent has not been paid into my account - with my mortgage due tomorrow. The cost and time difference in ringing the UK from Australia adds to my frustration and I wish the management service was more reliable. That said the staff are polite and always apologise but I am tired of being so involved when I pay management fees and live on the other side of the world. Surely that's the whole point of the management service?

Seun · 19 June 2019

★★★★★ 1/5

Google

I am really upset and disappointed in the service provided by Leaders in my first rented home. The worst problem is our (only!) toilet. It has broken twice and been fixed twice within the first 6 months of renting, which to be fair was done reasonably quickly which we were happy with. In January this year, it has broken again and is blocked. It blocks, then unblocks a week later then after normal use blocks again. We are now in May 19 and nobody has come round to fix the toilet despite chasing. Since January, we have not put any toilet paper down the toilet, have to manually remove waste and try as much as possible to go to the toilet at work or the pub down the road. If anything it is a health risk. We were also subject to a burgarly in March, where our window was smashed and our garden fence (which we were told would be replaced before we moved in but this was untrue) smashed. We are now in May and nobody has come to fix the fence - our dog runs round next doors garden. Our window is still boarded up and I have not had a refund for paying this to be boarded. At the beginning of the tenancy, we had troubles with our utilities, council tax and home insurance as they did not have the right address listed for the property. This resulted in double bills from suppliers and a lot of hassle, as well as increased rate in council tax. This took quite a while to be resolved by ourselves. Even though we told them the address was wrong, every time we rung up to pay the rent they hadn't changed it. We've had a few other more minor issues in the year we've had with Leaders. Their response to an email with all of the problems we've had was that there has been staff sickness and annual leave. However, within 2 days of giving our notice to the property, we received emails and calls trying to get viewings for the next lot of tenants. I found it disheartening that it takes weeks/months to fix something but only 2 days to get a property marketed and viewings arranged. I am quite worried what charges we are going to be faced with at the end of our tenancy. To put a positive spin on quite a negative review, the staff are mainly polite, friendly and when we were moving into the property were quick to respond.

Megan · 19 June 2019

★★★★★ 5/5

Google

Jack Davis helped us from start to finish with renting our new home. Kept us informed every step of the way and nothing was ever too much trouble! He's an absolute legend and we can't thank him enough!

Rebecca · 27 July 2024

★★★★★ 5/5

Google

I dealt with Lawrence Worsley and I found him to be very professional yet friendly. He was very easy to talk to and I wasn’t made to feel that any questions were silly or pointless. He took the time to explain everything to me so that I fully understood. I’ll definitely use him again in the future. Thanks again Lawrence :)

Jenn · 18 June 2020

★★★★★ 5/5

Google

I rented a property through Leaders for about a year and had no issues. Trudi was very helpful in getting me moved in and the team in the office was always friendly.

Mark · 19 June 2018

★★★★★ 5/5

Google

Just been dealing with our property manager Jade Brasiewicz regarding a new tenancy agreement and also an issue that requires further investigation must say she has been extremely helpful on both matters making sure we are kept informed all the time on any issue we encounter. Would definitely recommend. Thanks for all your help Jade.

Mark · 18 June 2023

★★★★★ 5/5

Google

Multi landlord here, Jade Brasiewicz in the Loughborough office manages my properties, she is professional, thorough and I trust what I leave in her hands will get dealt with and nothing is left un turned, communication is always followed and I am kept up to date, Jade really is a breath of fresh air and I would recommend her to manage your properties. Tony G

TONY · 18 June 2022

★★★★★ 5/5

Google

We've a great property manager in Charlotte. A pleasure to deal with, with any query or problem. Always dealt with matters swiftly and efficiently. Thank you for all your help so far. Happy tenants of Leaders Estates agents 😊 …

Vickie · 20 May 2024

★★★★★ 5/5

Google

Had a wonderful experience with Adam at Leaders Loughborough whilst I rented a brand new property, very responsive and prompt to queries, was just a call away with regards to questions.

Akshay · 19 October 2024

★★★★★ 1/5

Google

Since moving in to my rental property ive had a few problems find them very slack at getting back to you and sorting issues out, finally get the go ahead for someone to fix my broken glass on the door in the dining room the bloke still hasnt been to do it. Still waiting acknowledgement regarding my thermostat and front door after emailing them with pictures about two weeks ago. Definitely looking for another property.

Jules · 18 June 2020