Trusted Agent profile · Loughborough
★★★★★
427 reviews across 1 platform
24-26, Church Gate, Loughborough, LE11 1UD
Leaders Sales's office in Loughborough, at 24-26, is rated 4.5 out of 5 across 427 reviews on 1 platform, including 427 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Leaders Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Loughborough.
Every review we hold for the Loughborough office, from every platform, shown as written. First names only.
5/5
Google10/10 service. Best agency and I`ve dealt with a few. Tara Keatinge is a legend!
Dear Trufysan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJade has been absolutely fantastic and I feel very lucky to have her as my property manager; helpful, proactive and caring.
Dear Lucy Matthews Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHighly recommended! Temaera Moore was especially helpful and found us a place within a week, with recommendations and viewings provided. Thank you.
Dear Anya Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
3/5
GoogleCalled to book a viewing on a room the process took a little long than I would have liked but I liked the property so I waited to get a viewing which took around 2 weeks to get once I got it I went to my viewing to find out the room was already taken and the landlord wasn't renting it out so after all this it just ended up being a waste of time leaders seem professional but definitely need to check what they are actually letting out
Dear Kyle We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleI have had Jade as my property manager for some time now. She has always kept me well informed of any issues and provided me with a first class service.
5/5
GoogleLovely Loughborough Team
5/5
GoogleMary was great on the viewing and so helpful and I am delighted with the property I am renting
Hi Asen , we are very happy to have provided you with such a positive experience!
5/5
GoogleEasy and quick! Emma was lovely and helped us with any questions we had and was super friendly!
Dear Amelia Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeaders team have been amazing throughout the whole process of renting of a shared house. Rhiana, a trainee letting negotiator among the team was very patient, always positive, so polite and helpful. Not forgetting Tara, making sure everything went through and was so quick. I would highly recommend them. Thank you and well done team, keep up the amazing work!
Dear Albert Tuffour Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleIara Tomas has been a very responsive and supportive property manager. She deals with things very professionally and I am really grateful to have her manage my property
Dear Aaron, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleSuch lovely staff. Very helpful in finding us our new home, from start to finish. Would highly recommend them.
Hi Esther Johnson, Thank you for the great review of our Leaders Estate Agents Loughborough team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleMary was good her customer care was superb and the service was excellent. Thank you Leaders🤗 …
Dear Georgina Juakinyu Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleAVOID##AVOID##AVOID Simply do not just them,what seems to be a classic Leaders move is to mislead you into signing up to the no deposit scheme without explaining how it works, If you are able to pay the security deposit upfront please do so.when you sign up to the no deposit scheme you will not receive any off it back at the end off the tenancy!!!!!
Dear Phil Payn, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
1/5
GoogleMiserable service! Instead of facilitating communication between tenant and landlord, they act as an actual roadblock. Service requests lie pending for weeks and no one cares despite repeated calls/emails. Annoying as we tenants cannot fix the issue without permission from landlord nor does this agency act on urgent requests. Will stay away from this agency for future lettings and would not recommend them to anyone.
Dear Rakesh John, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
4/5
GoogleWe recently moved into a new property with the help of Leaders and couldn't be happier with the experience. Kyle, in particular, was incredibly helpful, answering all our queries promptly and thoroughly before we moved in. His professionalism and attention to detail made the whole process smooth and stress-free.
Dear Chandan Rajput Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have now purchased and sold my property through Leaders and can safely say that they are the best agents you can ask for. Jess Parker in particular is an absolute super star and always went above and beyond to support with a timely completion - nothing was ever too much trouble for her. Julie and the rest of the team have also been brilliant and they have been very responsive, friendly, and professional throughout the whole process. Once you have Sold STC you are allocated a dedicated Sales Progressor from HQ and Yvonne played a key role in chasing solicitors both times I used Leaders. Five stars all round!PositiveResponsiveness, Quality, Professionalism, Value
Dear Daniel Fountain, Thank you for the great review of our Leaders Estate Agents Loughborough team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleAll the staff at Leaders are extremely helpful and have always answered any queries i have had while renting through them for the last 6 months. I have not had many issues while renting however I have always had a quick response from Zoe and she has always managed to sort everything out and sort every little query I have had. Just want say a big thank you to the team at Leaders for making our stay at the rented property stress free.PositiveResponsiveness, Professionalism
Hi Kiran Adiwal, Thank you for the great review of our Leaders Estate Agents Loughborough team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
2/5
Googlesorted my hot water today after being told it would be monday im pleased they turned it round so quickly not pleased that i had to get angry before they sorted it. sophie you did a good job you sorted the problem in the end. but you cant expect someone to go 3 days without heating or hot water in winter the conversation should of never happend in the first place. no medals for a practice that should have been as i was told (top of the list) only until i said it was unlawful to make someone wait over 24hours. i cant help but think cost was the cause of this.NegativeProfessionalism
Dear Mr Manton, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Loughborough office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, email customerrelations@lrg.co.uk Kind regards, Customer Relations Team
5/5
GoogleMy Move in was made incredibly easy and welcoming by the team who were responsive to each and every email or question. I was presented with an amazing Welcome Box on arrival with little things like biscuits, wine and other really lovely things that made my first night a lot more enjoyable. I recently had to leave for a few weeks with work and accidentally left food out on my kitchen table, which would have left an awful smell on my return. I emailed the Property Management team and got a prompt response from Anna who, without even thinking about it, was kind enough to access the property and dispose of the unwanted smell-creator before anything unwanted had developed. I just received an email saying it had been taken care of. Incredibly kind and professional. Highly recommended.PositiveResponsiveness, Quality, Professionalism
Hi Fobfest, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Loughborough. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleThe service has been fabulous from the very first point of contact. Tom Docherty in particular has been absolutely amazing and was extremely friendly, helpful, professional and patient. He took the time out to understand my needs and never failed to provide an update or offer advice throughout the entire process. Leaders ensures that your move is easy and hassle free. They are truly as their name suggests, Leaders. I would 100% recommend Leaders to anyone in the process of moving home.PositiveResponsiveness, Quality, Professionalism, Value
Dear Anton Bramble, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Relations Team
5/5
GoogleJade Brasiewicz is a pleasure to work with. Very friendly and professional. I would highly recommend her to anyone and everyone. Keep it up Jade!
Dear Lewis Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI would like to commend and thank our Property Manager (Jade Brasiewicz) who has been so responsive, approachable, efficient and reliable with our flat concerns. Keep up the good work sir!🤗 God bless! …
Dear Beverly Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJade is fantastic. So helpful and comes back to me quickly if I have any issues. Leaders Loughborough are really good and would recommend.
Dear Sarah, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleCalled to ask about a property in Stamford explained that we would like to do a video viewing as based in South West France and currently in Lockdown to be told that wasnt possible as the agent on the phone would have a 2 hour round trip and had to stay in the office until Christmas. The property concerned is high value. No wonder its been on the market since 23/7/2020 if this is the attitude.NegativeResponsiveness, Quality, Professionalism
Dear Ms Woodfine, we appreciate your feedback and thank you for taking the time to let us know about your experience with the Loughborough office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concerned by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, email customerrelations@lrg.co.uk Kind regards, Customer Relations Team
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Tell us what you need and we'll put you in touch. Leaders Sales hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Loughborough.
