Every review we hold for the Loughborough office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleLucy and Martha in Lettings provided an excellent service. They were extremely patient and helpful. Lisa our tenancy manager is amazing! A solution finder who is super efficient. 5 stars all round. Thank you!
Katherine · 11 July 2025
Agent replied · 9 September 2025
Dear Katherine Newman, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Martha, Lisa and Lucy. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleI have always been pleased with the service that Leaders have given me and I cannot speak highly enough of my current Property Manager, Emma Gordon.
She is always extremely helpful and very efficient. Emma replies promptly to all emails and takes any necessary action quickly, which is quite rare these days!
Thank you Emma and keep up the good work.
Lesley · 18 June 2023
★★★★★ 5/5
GoogleExcellent service from the team. Tori and Mary was exceptionally responsive for all my queries and the team ensured this move was as smooth as possible. Thanks to team for a hassle free move!
Sivakumar · 10 January 2023
Agent replied · 17 June 2024
Dear Sivakumar,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI have been a tenant through leaders for a number of years. Louise H has always responded quickly and professionally with any queries I have had. She is very helpful and I wouldn’t hesitate to recommend using leaders as estate agents. Thank you Louise!PositiveResponsiveness, Professionalism
Carina · 18 June 2021
Agent replied · 17 June 2024
Hi Carina Walker,
Thank you for the great review of our Leaders Estate Agents Loughborough team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleBecca is really helpful always does what she can and helps as much as everyone at leaders loughbourgh
Paul · 18 February 2024
Agent replied · 17 June 2024
Dear Paul Bonsall
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAfter a tough few weeks Ieaders proffational team were there with great support and advice and a thank you to Mary Neale for her continuous hard work👍🏻 …
Lee · 18 June 2023
Agent replied · 17 June 2024
Dear Lee
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJack Davis at Leaders took over our house contract a couple of weeks before my girlfriend and I moved in, after the previous agent left. Things got a lot smoother once Jack stepped in. He communicated clearly and made sure everything was sorted before our move. We appreciated his straightforward approach and would recommend him.
William · 17 August 2024
Agent replied · 24 August 2024
Dear William Holland
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleNothing was too much trouble. Phone was always picked up immediately. Gift Box had detergent, cookies, and drinks for the first night :)
Bryan · 21 September 2023
Agent replied · 17 June 2024
Dear Bryan Cox
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMy wife and I rent out a property in the Loughborough area and Leaders provide the full management service for the property. We are also extremely pleased with the excellent and professional service provided by Leaders team, Lisa Wheadon in particular is very responsive and helpful. We fully endorse Leaders Property Management for landlords.
John · 24 August 2024
Agent replied · 23 October 2024
Dear John Shelton
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThe Sales Team here are second to none. Many thanks to Matt, Julie and all their team for their outstanding service. Wouldn't hesitate to recommend Leaders Loughborough to anyone. They work tirelessly to bring things to a satisfactory conclusion and always keep the client constantly updated. I wish them every success.
Sara · 19 June 2018
Agent replied · 17 June 2024
Hi Sara, it's experiences like yours that really keep us motivated! Thank you, and have a fantastic day!
★★★★★ 5/5
GoogleGreat experience with leaders. Mary was very friendly and helpful and quick with responses.
My property manager Charlotte is also great and super helpful!
Yasmin · 23 July 2023
Agent replied · 17 June 2024
Dear Yasmin,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJade has been my property manager for the last year - she responds to emails quickly and efficiently deals with any issues. Many thanks Jade!
Sarah · 18 June 2023
Agent replied · 17 June 2024
Dear Sarah
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleTara and her team have been so helpful, Emma was an absolute gem helping us feel comfortable moving into our new home. Really great team!
Hafsa · 18 June 2023
Agent replied · 17 June 2024
Dear Hafsa
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe dealt with Ben on a new HMO purchase and his patience, expertise and support has made this much smoother than we imagined. We look forward to continuing to work with Ben and the team.
Dan · 18 June 2022
Agent replied · 17 June 2024
Dear Dan Bunnag,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleVery happy with Leaders being my house rental agent. Systems and communications are good. Iara Tomas has been super efficient and helpful. All of this helps when you live the other side of the world!
Stuart · 18 June 2022
Agent replied · 17 June 2024
Dear Stuart,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleMoved into my flat last july after being told it was ready! It was a total craphole nothing had been done! Leaders after they sorted stuff out which only half had been done where a nightmare I called them over 100 times in my stay in the flat in Sileby damp stinks if it was not for me pushing nothing would have been done! Had to call the landlord and most of the time leaders did not call him email him. My health has suffered physical and mentally I was ill anyway and moving into this flat was a massive mistake!!! I would never use leaders ever again my main thoughts are useless staff that don't care the branch manager she was great but the staff under her are a joke! The branch manager at Quorn Amy was very good but again the rest rubbish! Felt lied too 90% of the time no feel good factor so glad I moved! Charnwood council are brilliant light years in front of this shower
Jon · 19 June 2019
★★★★★ 5/5
GoogleVery happy with Leaders. Big thank you to Mary Neale for organising new tenancy in very quick and professional way. Strongly recommend it.
Monika · 23 July 2023
Agent replied · 17 June 2024
Dear Monika Lukaszek
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 2/5
GoogleI rented my property through Leaders. Their service is not good.
Dipu · 26 December 2025
Agent replied · 17 June 2024
Good afternoon,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleCharlotte has been extremely helpful as my property manager, thanks Charlotte!!!
Ben · 18 April 2024
Agent replied · 17 June 2024
Dear Ben
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 4/5
GoogleIara went over and above what anyone could have expected, to sort issues out for me and kept me informed at all times. Brilliant
G · 18 June 2023
Agent replied · 17 June 2024
Good morning,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleI have several properties let out with leaders and as a landlord feel valued
The staff reply quickly to my emails and carry out requests to my satisfaction
Jade is always professional and friendly
Shelley · 18 June 2022
Agent replied · 17 June 2024
Dear Shelley,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGood and polite staff.
Nilesh · 5 October 2026
★★★★★ 5/5
GoogleA great service and wonderful staff, from initial contact with Ryan, a viewing with Christian, dealing with Tori whilst Christian was away and then such an easy and smooth process.
Highly recommendedPositiveResponsiveness, Professionalism
Elliot · 18 June 2022
Agent replied · 17 June 2024
Dear Elliot Woolley,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleVery helpful and understanding in an issue that we had. Charlotte was very helpful in this matter. Would definitely recommend.
Louise · 22 August 2023
Agent replied · 17 June 2024
Dear Louise Phillips
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
