Every review we hold for the Loughborough office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAlways receive an excellent service dealing with Anna - any queries or maintenance issues are dealt with promptly and efficiently, for a hassle-free renting experience
Adam · 18 June 2021
Agent replied · 17 June 2024
Hi Adam Tyler,
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Loughborough branch. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleFriendly staff. Helped explaining a lot of legal and financial information. Would recommend to first time buyers especially.
Storm · 18 June 2022
Agent replied · 17 June 2024
Hello Storm Hull
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Care Team
★★★★★ 5/5
GoogleI have always found the customer service excellent and always been dealt with promptly and professionally by the staff. Would highly recommend!PositiveResponsiveness, Quality, Professionalism
Oliver · 18 June 2021
Agent replied · 17 June 2024
Hi Oliver Rowland,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Loughborough. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleNothing but positive things to say about the team here. After the property we were originally supposed to move into fell through a week before moving day the team went above and beyond to help us find our dream home and get everything sorted so that we only had to delay the move by a couple of days.
Highly recommend.
Kaela · 18 June 2020
★★★★★ 1/5
GoogleUndervalued our house by a whopping £75000! 3 other valuations were within £3000 beware of this companyNegativeProfessionalism
Lionel · 18 June 2022
Agent replied · 17 June 2024
Dear Lionel
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We believe this matter has been addressed offline with you according to our complaints procedure.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleHave had a positive experience dealing with Jade, she delt with queries and problems quickly and professionally.
David · 18 June 2022
Agent replied · 17 June 2024
Dear David,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleVery good and friendly service
Peter · 23 July 2023
Agent replied · 17 June 2024
Dear Peter Swann
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleDealt with tori throughout the process, no query was too much and the quick responses made my experience enjoyable with Leaders.
Ryan · 18 June 2021
Agent replied · 17 June 2024
Dear Ryan Nath,
Thank you for the great review of our Leaders Estate Agents Loughborough team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleEasy move. Beth and Olivia were really helpful.
Shakera · 18 June 2020
★★★★★ 1/5
GoogleAVOID - DO NOT USE THIS AGENT.
Unprofessional & untrustworthy! Do not use.
Broadmans · 18 June 2022
Agent replied · 17 June 2024
Dear Sir/Madam
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleGood advice was given, wrt rental property investment within Loughborough area by Tom today - will definitely contact again
Karen · 18 June 2021
Agent replied · 17 June 2024
Dear Karen Docherty!
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Loughborough branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.
Kind regards Customer Relations Team
★★★★★ 5/5
GoogleLeaders are second to none with customer service. I've dealt with a lot of agents over the years but Leaders are the best by far. All the staff are so knowledgeable and helpful. Nothing is too much trouble and they always get back to you when they say they will. I highly recommend their services
Andrew · 18 June 2020
★★★★★ 5/5
GoogleGreat service from Iara Tomas every time. Keep up the good work!
Chantele · 18 June 2022
Agent replied · 17 June 2024
Dear Chantele
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleSpoke with Tom on the phone, super polite and professional. Really helpful with all questions i asked.PositiveResponsiveness, Professionalism
Amelia · 18 June 2021
Agent replied · 17 June 2024
Hi Amelia James,
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Loughborough branch. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleGreat friendly customer service from Tom over the phone. Very polite and helpful with all my queries.PositiveResponsiveness, Professionalism
Matti · 18 June 2021
Agent replied · 17 June 2024
Hi Matti G,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Loughborough. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GooglePurchased a property through Loughborough branch. Staff very helpful throughout process.
T · 18 June 2022
Agent replied · 17 June 2024
Good afternoon,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleProfessional, helpful interaction when I contacted Leaders, particularly from Tom, who was able to answer my questions.
Karen · 18 June 2021
Agent replied · 17 June 2024
Hi Karen Docherty,
Thank you for the great review of our Leaders Estate Agents Loughborough team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 1/5
GoogleAwful experience for first-time rental, would not recommend and plenty suggestions made to others to avoid rental option through leaders.
Ms · 18 June 2020
Agent replied · 17 June 2024
We regret to hear that you've been displeased with the recent experience you have had with us and our team in Loughborough. We consistently strive for exceptional service and its disappointing to hear you haven't received this from us during your first rental experience. Naturally we'd really like to investigate your concerns to see if we can turn your experience around in anyway but we've been unable to locate you on our system. We would be really grateful if you could get in touch with the branch on 01509 631 503 so we can obtain more information as this will give us a better understanding of what went wrong. We hope to hear from you. Kind Regards, Leaders.
★★★★★ 4/5
GoogleLeaders services are great with good professionalism
Alimi · 18 June 2022
Agent replied · 17 June 2024
Dear Alimi,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleFast, friendly and effective service. Lovely people!
Frank · 18 June 2022
Agent replied · 17 June 2024
Dear Frank Alpha,
Thanks for taking the time to leave us a review , we appreciate your feedback
All the best, Customer Care Team
★★★★★ 1/5
GoogleAwful service. Once you are signed up, they don't care at all. Try to avoid if possible.
Liz · 18 June 2020
Agent replied · 17 June 2024
Hi Liz, it's a shame for us to see that our team in Loughborough have received a low star rating following your experience with them, we would like to try and obtain some additional information from you so we can understand what you were unhappy with and this in turn will help us improve our service moving forward. If you are happy to do this then please either reach out to me on 01344758596 or email us at customerservice@leaders.co.uk.
★★★★★ 5/5
GoogleExcellent interaction & speedy response to queries (by Tom). Profesdional & knowledgeable.
Andrew · 18 June 2021
Agent replied · 17 June 2024
Hi Andrew Docherty,
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Loughborough branch. It's pleasing that we could provide you with a positive experience.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleGreat service all members of staff very professional and helpfulPositiveQuality, Professionalism
Kate · 18 June 2021
Agent replied · 17 June 2024
Hi Kate, thank you for taking the time to leave a review for us at Leaders Estate Agents Loughborough. We're happy we could meet your expectations!
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleMe and my girlfriend viewed a property by Leaders. The lady who met us there was extremely helpful, very friendly and answered any questions we had.
Whenever we call the office, they are also very quick and helpful over the phone too.
Would recommend to anyone looking for a property.
Daniel · 19 June 2018
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
