Trusted Agent profile · Loughborough
★★★★★
158 reviews across 2 platforms
3-5 Bedford Square, Loughborough, LE11 2TP
John German's office in Loughborough, at 3-5 Bedford Square, is rated 4.5 out of 5 across 158 reviews on two platforms, including 141 Google reviews rated 4.6.
Every review we hold for the Loughborough office, from every platform, shown as written. First names only.
5/5
GoogleMarta Mendes took her time to listen to what we are looking for and go out of her way to be helpful. Best service I have ever had from any estate agents. Thank you again.
Thank you for your 5-Star Google review, it's much appreciated. Marta has only just joined us but it's reassuring to know she's going to be a superstar, if not already. Delighted you received such a service and we wish you all the best - Andy Jones, Director.
5/5
GoogleBuying our first house was made really easy and stress free from the attentive and quality service we received from Jo and John German Loughborough. Every step of the way Jo was always there to help and ensured the moving process was completed with ease. Communication was great and it made the whole process more enjoyable.PositiveQuality
Dear Alex, Thank you so much for the fantastic review you have kindly left for Jo @ our Loughborough office, I will pass on your extremely kind words which will mean so much to Jo, the team also and the Directors too.... may I also take this opportunity to wish you all the very best in your new home!
1/5
GoogleIgnore requests for years
1/5
Trustpilotwe arrange to view a property in Burton…
we arrange to view a property in Burton road Derby, The response was oh we have 5 viewings, month later property still on the market. No call back as we arrange to view it, we attend but no one was there or and contact to follow up. The current market is tasty for investors like us and we don't need to be mess about.
5/5
GoogleWhat a team for lettings..First class service and attention to detail..Nothing too much trouble..100% back up if any problems arise..
Thank you for your review John! I will pass on your comments to the Lettings and Management team! We are so pleased you are happy with the service! Best regards, Tracey Glenn, Lettings Director
5/5
GoogleBrilliant estate agents! Couldn't do enough for us to get our house sold. Kept us in the loop throughout the process whilst the sale progressed. Special thankyou to Julie and Jo for their brilliant customer service.
Lucy, thank you so much for your 5-Star Google review. Delighted to read we helped sell your house and we'll pass your kind comments onto Julie and Jo. Thank you - Andy Jones, Director.
5/5
TrustpilotWonderful
Wonderful, professional from Simon calling to value all the way through the process we were kept informed and we could get hold of any information we needed. John German Barton under Needwood branch and all the people in the process you made a very difficult time very easy so thankyou
5/5
GoogleGreat service from a landlord's perspective!
Thank you so much Peter! I will pass on your thanks to our lettings and management team. Kind regards Tracey Glenn, Lettings Director
1/5
GoogleJohn German inherited us as existing clients of Sowter Brown when they bought this Derby based business. We have been very disappointed with John German from the moment the previous business owner left. A tenant gave notice but the office staff didn’t realise this for over three weeks so we had a month with the property empty unnecessarily. They only realised when the departing tenants contacted the office about giving the keys back. This was John German’s mistake. We were financially out of pocket and there was no offer to rectify this, The member of staff (Charlotte) who took on the task of managing the property was initially very positive right up to the point where she vanished. We had no communication regarding anyone leaving or point of contact changing, just a different person every time we had a need to be in touch. I know that some business processes have been difficult during the initial phases of the Covid Pandemic but basic comms with clients isn’t too much to ask. They may be great at selling houses but I’d not recommend them as letting agents.
5/5
GoogleExcellent estate agents ,great communication and very helpful staff
Dear Keith , thank you for taking the time to leave such a fantastic 5* review! It will be my pleasure to pass this on to the Sales team in Loughborough . We wish you all the best for the future . Many thanks, Sarah Hill , Sales Director.
5/5
GoogleVery professional, helpful and friendly - would recommend and use them again.
Dear Gill , Thank you for your lovely review of smashing team here at John German with many thanks Sarah Hill Sales Director
1/5
GoogleVery disappointing, I’d stay well away if I were you !! Pleasant staff, unfortunately seem to be stuck in the 1990’s when it comes to modern technology and websites.
Dear Sean We regret that on this occasion we did not meet your expectations. If you need our assistance in future please do not hesitate to get in touch. All the best for the sale of your property. Kind regards, June Reeves, Sales Director
5/5
GoogleSmooth Transaction and very helpful - sold our house very fast 👍🏼😊 …
Thank you so much for your lovely 5 star review for our brilliant sales team with best wishes Sarah Hill Sales Director
5/5
GoogleMy recent experience with John German has to be the best I've had out of all the estate agents in Loughborough. From the get go Charlie Lockhart dealt with myself and my family as we're about to buy a larger family home. She was readily available and swiftly replied to my emails. Charlie came across very professional, personable, honest and transparent - Clearly one of a kind!! Highly recommend.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleJohn German have been our letting agents of choice for the last 18 months for our expanding property portfolio. A thoroughly professional meticulous approach to all aspects of our full management package. We have found the team courteous, efficient and attentive to our requirements as landlords . Our thanks go to Tracey, Becky, Charlie, Anna , Lisa and the rest of the highly motivated ,enthusiastic well organised team.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleQuick, responsive service from both Becky and Laura while arranging my new tenancy. Every query answered promptly and I also love the selection of online tools that John German offers as a part of their services.PositiveResponsiveness
Excellent! We are really pleased you are happy with our service! Thank you for your 5* review!
5/5
GoogleExcellent service from start to finish would highly recommend them nothing to much trouble for them
5/5
GoogleI have been really happy with the service I have received renting a property from John german. I recently had a problem with my door lock which was resolved within an hour.PositiveResponsiveness, Quality, Professionalism, Value
Ah thank you Marie - all part of the service!
5/5
GooglePurchased our property through the Loughborough branch of John German and were very pleased with the service provided. They kept us informed on the progress of the purchase.PositiveResponsiveness, Professionalism
Dear Mr Luczka , Thank you very much for such a superb review which will mean the world to the team, I will pass on your kind comments. In the meantime I wish you all the very best in your new home...
5/5
GoogleVery friendly professional service with excellent communication. Would thoroughly recommend
Thank you so much for your 5* review Mandy, and your kind comments. Delighted to read that the service was so good as it's what we pride ourselves upon. We wish you all the best - Andy Jones, Director.
5/5
GoogleExcellent staff, listen & act on instructions promptly, very professional & knowledgeable, I would highly recommend using their services. Naseem Ahmed NasCars Loughborough
Dear Mr Ahmed, Thank you so much for taking the time to leave such an fantastic review for our Loughborough office team and it will be my pleasure to pass this on to them. Wishing you all the very best in your new home!
5/5
GoogleJosie (Tenancy Manager) has been fantastic. Extremely helpful and prompt in replies. Would definitely recommend.PositiveProfessionalism
Thank you so much for your 5* review Ian - Josie is a star!
5/5
GoogleWe have exchanged today and despite all the hurdles of trying to buy a house during a global pandemic John German have been amazing Stephen from the progression team has kept us informed throughout the process They are so professional I really cannot fault them would highly recommend John GermanPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleJohn German Lettings manage to be professional but with a personal interest in their clients. I have lost count of the number of houses they have let and managed for me over many years. They give sound practical advice with an eye to the relevant legislation. They never promise what they cant deliver.PositiveProfessionalism
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
John German's Loughborough office has 158 reviews across two platforms: 141 on Google, 17 on Trustpilot (across the whole business).
John German Loughborough is rated 4.5 out of 5 across all 158 reviews, and 4.6 out of 5 on Google from 141 reviews.
John German Loughborough, 3-5 Bedford Square, Loughborough, LE11 2TP.
