Trusted Agent profile · Loughborough

John German Loughborough reviews

4.5

★★★★★ Excellent

158 reviews across 2 platforms

3-5 Bedford Square, Loughborough, LE11 2TP

John German's office in Loughborough, at 3-5 Bedford Square, is rated 4.5 out of 5 across 158 reviews on two platforms, including 141 Google reviews rated 4.6.

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4.6 / 5

141

Reviews on Google

This office

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17

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Loughborough office, from every platform, shown as written. First names only.

5/5

Google

John German have recently handled the sourcing of a tenant for a rental property and the service was nothing short of fantastic. The photos and description of the property in the advert was amazing and a tenant was sourced and moved in within 3 weeks of engagement! They made the whole process so simple and their communication at all stages was brilliant. Anna Belton who handled my matter was extremely helpful and a delight to work with. I would highly recommend John German for anybody sourcing a tenant for a rental property!!PositiveResponsiveness, Quality, Professionalism, Value

Zak · 28 August 2021

Agent replied · 19 June 2024

That is an amazing review Zak! Thank you so much and we are really happy you are so pleased with our service.

5/5

Google

John German were brilliant. The team went above and beyond to sell my house and sold it within the first week. They gave me good advice when I was deciding which offer to accept and genuinely care about people. I'd like to thank Jo for her amazing communication, support and guidance throughout the process, particularly when it came to chasing up solicitors and chatting through putting an offer in on a property. Even though it was a with a different agent Jo was happy to share her experience and advice and I found her more personable and helpful that the agent I bought from. I would recommend John German to all my friends and family. Thank youPositiveProfessionalism

Laura · 28 August 2021

Agent replied · 19 June 2024

Dear Laura, I cant thank you enough for such a fantastic review which I will pass on to Jo, I know this will mean so much to Jo as it does to us all at John German... wishing you all the very best!

5/5

Google

Thank you to everyone at John German for their help, guidance and friendly manner when dealing with my house sale

Rebecca · 11 July 2025

Agent replied · 9 September 2025

Hi Rebecca , Thank you for you lovely 5 Star review for the Loughborough team, they will appreciate it. We wish you all the very best Sarah Hill Sales Director

5/5

Google

We met Barry for a viewing in Loughborough what a pleasant experience it was. Barry was very helpful and informative at all times. He is a credit to the business.PositiveProfessionalism

Alison · 20 June 2021

Agent replied · 19 June 2024

Dear Alison , thank you for your 5 star review, very much appreciated!

4/5

Google

Generally very pleased with the service.

John · 16 October 2025

Agent replied · 16 April 2026

Dear John , thank you so much for taking the time to give the Loughborough Sales Team a 4* review , they will really appreciate the feedback . We wish you all the very best with kind regards Sarah Hill Sales Director

2/5

Trustpilot

Poor coms

Frustrating. Coms is poor. One moment there is a probate the next is what probate ??!!! Poor responsiveness too.

Broadie · 5 October 2024

5/5

Google

Linda and Hannah were fantastic from start to finish throughout the process of renting a property. We had a great experience and would thoroughly recommend.

Richard · 20 June 2021

Agent replied · 19 June 2024

Thank you for your fantastic review Richard! It is very much appreciated!

5/5

Google

I have just moved into a property using John German. Linda has been expectational! Professional, helpful and pleasant from start to finish!PositiveProfessionalism

Tom · 28 August 2021

Agent replied · 19 June 2024

Thanks for your 5* review Tom!

5/5

Google

We've recently moved into our property that we purchased through John German, and have been extremely impressed with the professionalism and service from the team. We have been liaising with Lisa and Charlie in particular. They are always easy to get in touch with, and in responding to queries about the purchase. They gave us the confidence that everything was in-hand and being dealt with. Impressive local knowledge as well.

Jamie · 20 June 2021

Agent replied · 19 June 2024

Dear Mr McCreesh, Firstly thank you so much for leaving such a fantastic review which will mean so much to the team and it will be my pleasure to pass this on with a special mention to Charlie and Lisa. In the meantime I wish you all the very best in your new home! Thank you again!

5/5

Trustpilot

Fantastic service!

Becci and Jayne offered outstanding and professional service. Kind, knowledgeable and efficient. We recommend them, without hesitation!

Mary · 20 February 2026

5/5

Google

Great responsive service by Linda Tebbutt in lettings Uttoxeter made our move easy,glad we chose John german estates.PositiveResponsiveness, Quality, Professionalism, Value

Robert · 20 June 2021

Agent replied · 19 June 2024

Thank you so much for your review Robert!

5/5

Google

The John German lettings team have looked after our small portfolio of residential properties for a while now. Hannah and Linda's service and professionalism has been wonderful throughout. They are always on the end of the phone to help, find good tenants and are a pleasure to work with. From speaking to our tenants about their experience with John German, their feedback is similarly positive. Thank you bothPositiveProfessionalism

James · 20 June 2021

Agent replied · 19 June 2024

Thank you so much for your wonderful 5* review - we really appreciate it!

5/5

Trustpilot

Amazing agents in Uttoxeter

Amazing agents in Uttoxeter! Jessica Norton was outstanding when we suffered an unbelievably difficult chain! She basically saved us from loosing our house that we wanted to buy! She deserves a pay rise! Great work team!

Steve · 15 May 2023

1/5

Google

Absolutely useless. Their Letting Manager sat on the property for 3 months, promised the earth and delivered nothing. Then she told me their Tenancy Manager had recently left the company and they couldn't take my property on. So I'm left with an unnecessary 3 month void period and considerable costs. Avoid. There are far more competent Lettings Agents to choose from.

Brian · 20 June 2022

Agent replied · 19 June 2024

Thank you for taking the time to leave a review although we are very disappointing to receive such a low rating. I understand there have been attempts to obtain the required safety certificates for the property before marketing, which have not been forthcoming and therefore caused the delay. John German.

5/5

Google

As a potential buyer I would say that they helped and supported me all the way. This was really complex and difficult purchase and unfortunately we could't complete for various reason not depending on the Agents. However if I had to deal with them either as a buyer or a seller I think I will feel very confident. Thank you Jo and Charlie!PositiveResponsiveness, Quality, Professionalism

Lorenzo · 20 June 2021

Agent replied · 19 June 2024

Dear Lorenzo , thank you so much for your glowing review and it will be my pleasure to pass this on to the team with a special thank you to Jo and Charlie! I wish you all the best..

5/5

Google

Brilliant team right from the start. Particular praise must go to Lara Beth who organized all our viewings so efficiently and updated us at every turn. A pleasure to deal with and so professional. May we take this opportunity of thanking all at John German for their efforts on our behalf. Many thanks. Michael WardlePositiveResponsiveness, Professionalism

Michael · 20 June 2022

Agent replied · 19 June 2024

Dear Michael, Thank you so much for such a fantastic review. It will be my pleasure to pass on the Lara Beth and the team. Wishing you all the very best...

5/5

Google

Just bought house via JG and very happy with level of communication received. Grateful thanks to Charlotte at Loughborough for support

Sue · 21 June 2019

Agent replied · 19 June 2024

Congratulations on the purchase of your new home! We are delighted you have been happy with the support you have received from Charlotte and the team! Thank you for taking the time to leave us such a glowing review. Wishing you the very best. Jo Louis-Chambers, Sales Manager at John German Estate Agents in Loughborough

1/5

Google

Viewed a property- offered asking price. Would have taken said property but was told by the agent that it was now off the market due to electrical problems and would be for months. This was last month walked past today and the lady who viewed it before me’s pram is outside. Should we be dealing with homophobia in 2021???NegativeResponsiveness, Quality, Professionalism, Value

Colin · 20 June 2021

Agent replied · 19 June 2024

Thank you for giving me an opportunity to speak to you earlier. Having received your complaint last night, we have begun our investigations. I would like to reassure you the matter is being taken extremely seriously. Tracey, Director.

5/5

Google

Would recommend John German, as the people I dealt with (Izabel, Suzy and Tracey) were all incredibly kind, helpful & responsive, and made the whole process quick and easy.

Lucie · 20 May 2024

Agent replied · 19 June 2024

Hi Lucie So pleased that you are happy with our Letting and Management service. I will pass your thanks onto the team involved. Kind regards Tracey Glenn, Lettings Director

4/5

Google

Really good experience with the team with our rental! Thanks to everyone! Izabel was very helpful, thank you! From Charlotte and Florence

Charlie · 12 November 2023

5/5

Google

It has been a good experience served by John German. Becky worked on my pre-movein stuff and Laura helped me move in smoothly.

S · 20 August 2024

Agent replied · 27 August 2024

Thank you for your 5* review! We will pass on your thanks to Becky and Laura on our Lettings and Management Team. Many thanks, Tracey Glenn, Lettings Director

5/5

Google

I dealt with the Ashbourne branch who have been excellent, calls and emails responded to promptly, friendly staff and helpful. Maddie has been great at setting up viewings etc. as I'm 200 miles away from my purchase. Would really recommend the Ashbourne Branch.

Richard · 20 June 2021

5/5

Google

I use the Lettings team to manage my property. Always very responsive and professional, thanks especially to Suzie, Izabel and Laura for keeping everything on track

Sazbee · 20 May 2024

Agent replied · 19 June 2024

Thank you for your review Sarah! I will pass on your thanks to our lettings and management team. Suzie, Izabel and Laura will be very pleased that they have received such an excellent review! Kind regards Tracey Glenn, Lettings Director

5/5

Google

We had wonderful service from David Woodcock at John German Loughborough. For complicated reasons it looked as though we might have to pay two sets of estate agents' fees. However, David generously stepped aside in favour of the other agent, although he had already done some work for us. And he had already been courteous, speedy, and efficient in his dealings with us. Definitely five stars!

Sue · 21 June 2017

Agent replied · 19 June 2024

David greatly appreciates you taking the time to leave such a lovely review. From all the team at John German Estate Agents in Loughborough.

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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