2/5
TrustpilotWrong tenant and atrociously managed
Wrong tenant and atrociously managed. At least John German collected the rent and that's about it.
Trusted Agent profile · Loughborough
John German Loughborough reviews
★★★★★
158 reviews across 2 platforms
3-5 Bedford Square, Loughborough, LE11 2TP
John German's office in Loughborough, at 3-5 Bedford Square, is rated 4.5 out of 5 across 158 reviews on two platforms, including 141 Google reviews rated 4.6.
Reviews
Every review we hold for the Loughborough office, from every platform, shown as written. First names only.
Trustpilot4/5
GoogleI am very happy with the service provided by John German Loughborough office when buying a property. They were helpful and very pleasant to deal with.
Agent replied · 19 June 2024
Thank you for taking the time to leave your review, I am delighted to hear you were very happy with the service. Wishing you the very best in your new home - Rob, Sales Manager
5/5
GoogleExcellent customer service. Very professional. Always give updates on progress. We wouldn't use anyone else.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 19 June 2024
Thank you for your fab' 5 Star review Fiona!
5/5
GoogleI recently sold my house through John German and can honestly say all of the staff were extremely professional, friendly and helpful throughout. Nothing was too much trouble and they worked hard to achieve the best price for my property and to progress the sale as quickly as possible. Wouldn't hesitate to recommend them to friends and family. Thank You.
5/5
TrustpilotMassive thanks to the Derbyshire…
Massive thanks to the Derbyshire team.Izabel Glenn and Tracy Glenn you are amazing.Thank you for your patience we have a home because of your guidance.
1/5
GoogleWhat a shambles, from top to bottom. They really, don't care about the landlord and simply, don't know, what they are doing.... John German, used to be a good, respectable company but, since the new management, they are, all about, selling you a pup....Avoid, like the Covid 💀NegativeQuality
5/5
GoogleLinda did a great Job setting me up with a rental property. Prompt and professional.
Agent replied · 19 June 2024
Hi Mike - thank you for your 5* review!
5/5
GoogleExcellent prompt professional service . A satisfactory offer on the 2nd viewing. Hopefully every thing will progress satisfactorily with solicitors etc.
Agent replied · 19 June 2024
Thank you for your five star review and congratulations on your sale! We pride ourselves on the guidance and support we provide during sales progression and will most definitely be here to help you through the process. Thanks once again for taking the time to leave us such a positive review, Rebecca at John German Estate Agents Loughborough.
5/5
GoogleQuick and efficient start of the process!
Agent replied · 19 June 2024
Dear Paul, thanks for taking the time to leave us a review we are so pleased you are happy with the service so far!
5/5
GoogleExtremely professional & efficient. Would definitely recommend to my friends & familyPositiveProfessionalism
Agent replied · 19 June 2024
Thank you for your 5* review Louise! We are really pleased that you would recommend our lettings team!
5/5
GoogleA really great service received from John German, Ashbourne. Very efficient and professional staff who kept in regular contact with us throughout the whole process. Having tried an online agent initially (certainly do not recommend!) for a couple of months we then used John German and sold within a few weeks.
5/5
GoogleEvery person I have spoken to at John German has been professional, friendly and helpful. Everyone goes to a lot of trouble to make a house sale go smoothly and to keep their clients well informed about what is happening.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleGreat service from all involved.
Agent replied · 19 June 2024
Thank you for your fab review! Our number one priority is to provide excellent service so this is great to hear, thank you. Martyn Baum - Director at John German Estate Agents in Loughborough
5/5
GoogleWe would like to say a big ‘thank you’ to Charlie Lockhart for all of her help. We have found Charlie to be professional, friendly and helpful at all times.PositiveProfessionalism
5/5
GoogleAn attentive, professional and quality service. From Richard who valued and talked us through the process, to Charlie in the office who has kept us updated regularly .PositiveResponsiveness, Quality, Professionalism
5/5
GoogleA superb professional and personable team. Richard, who did the appraisal, offered great advice based on experience. Charlie Lockhart, dealing with my sale, very calming, reassuring, professional and personable. Highly recommend.PositiveQuality
5/5
GoogleVery polite, fast acting, we found what we were looking for in a very short amount of time. We were very pleasedPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleVERY GOOD AND EFFICIENT WITH ALL THERE WORKSPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleFamtastic support, help and professionalism from all staff I have dealt with, thank you all very much :) Andrea Pirnie
5/5
GoogleVery highly recommended, all of the staff are very helpful & will not hesitate in using them again!
5/5
GoogleThe whole team was professional, responsive and personable. Would recommend highly.PositiveResponsiveness, Professionalism
5/5
GoogleFirst class service, Jo and Lauren have been stars with all our queries.
5/5
GoogleRating only, no written review.
Agent replied · 19 June 2024
Hi Thank you for your 5* review! We are pleased that you are happy with the service we have provided you with. Kind regards Tracey Glenn Lettings Director
1/5
GoogleRating only, no written review.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
