Andrews Longwell Green reviews

★★★★★ 5/5

Trustpilot

Laila from the wallington branch was so…

Laila from the wallington branch was so lovely and showed us around the property with great care. She gave us plenty of time to look around and was happy to answer all the questions we had. She was very down-to-earth, friendly, and professional, making the viewing a really positive experience. Thank you :)

Quddsiya · 19 June 2026

★★★★★ 5/5

Trustpilot

House purchase with Lisa and Andrews

Lisa from Andrews helped me and my partner through the purchase of our first home. It was quite a long process and had a few hiccups and stresses along the way. But Lisa was absolutely fantastic, she handled every aspect of it efficiently and effectively with the upmost professionalism, it really put our minds at ease. We couldn't have asked for more! Plus, she is just really lovely and kind person!

Matthew · 27 June 2024

★★★★★ 5/5

Trustpilot

Janine Derbyshire is everything you…

Janine Derbyshire is everything you could hope for when it comes to property management. We had a few issues when we first moved into our new flat, but Janine was extremely supportive and has great customer service skills. She put through work orders the same day the issues were raised and within a matter of 2 days everything was resolved. Cannot fault her service or ask for more! She's simply fantastic at what she does!

Auburn · 10 April 2024

★★★★★ 5/5

Google

I recently sold my house with Andrews and I can highly recommend! From the moment we started, everything was seamless. The team truly went above and beyond, and the results speak for themselves. The photos they took of my home were stunning, and the advert made it look incredibly desirable. Billy held an open day at my home (on one of the wettest day and kept my home spotless!) and almost every viewer made an offer! Billy skillfully negotiated to secure the best possible price. His in-depth knowledge of the buyers’s positions and financial situations helped us make an informed decision that was right for us. Although it took some time for us to find the perfect house, Billy was patient and always there with viewing suggestions, never pressuring us to make a rushed decision. Selling a home is often regarded as one of the most stressful life events, but with Billy, it was anything but. His support throughout the process has made the move smooth and stress free. Thank you Billy!

Gemma · 21 May 2025

★★★★★ 5/5

Trustpilot

My boiler broke on a Saturday…

My boiler broke on a Saturday afternoon, I called the office and spoke to Kay who was super helpful in helping me trouble shoot the boiler over the phone. It still didn’t work unfortunately so on Monday morning Louisa got right on it and called the engineer for me. When he didn’t contact me within a few hours she chased him up again for me and he was at my door within a couple hours and fixed it. Louisa then called me back a couple days later to check everything was still okay and still working. Both Kay and Louisa were very efficient and on top of things, can’t complain about anything! Fab customer service. Thanks guys!

Abigail · 6 December 2023

★★★★★ 5/5

Trustpilot

My experience with Andrew's - Luke in leasehold

My experience with Andrew's over the years has been very hit and miss. However, since Luke in Leasehold has been working for Andrew's my entire experience of the company has changed. He is truly amazing! He is intelligent, knowledgeable, a great problem solver, and an all round excellent person. Luke is quick to reply, and offers support above and beyond always. He has supported me with some very complex property issues recently and has actually calmed me with his support and expertise. My experience of Andrew's as a company would not be the same without him (please never leave).

Sarah · 5 December 2023

★★★★★ 5/5

Google

The team at Andrews Longwell green made our buying process as smooth as possible being first time buyers. Both Billy & Jake showed us around numerous properties until we found the perfect one- remaining professional & friendly each time. A huge thank you to Jade, for finding the time for a second viewing for us to both be able to attend, without this we wouldn’t have been able to make an offer on the property we have purchased. Lastly thank you to Jake who was super helpful throughout the entire buying process, always replying to my emails promptly and efficiently - resulting in us completing quicker. No question or request was ever too much, we were able to return to the property several times & contact whenever needed. The Andrews team helped make a scary & stressful experience as enjoyable as possible. Thank you!

Nadia · 30 November 2023

★★★★★ 5/5

Trustpilot

Harpindar and Issy were very helpful in…

Harpindar and Issy were very helpful in organising our let

Albert · 30 April 2026

★★★★★ 5/5

Trustpilot

Great communication. Great team.

My partner and I were looking for a flat to rent. Jasmine was very responsive to the online query and called me to book a viewing within the hour of sending the email. Communication with the team is fast and straightforward. The online referencing can be done in your own time. We were updated regularly through email. The team is friendly and warm. Prior to this move we also rented through Andrews. When we visited their office recently, Hayley still remembered us from a year ago. Little things like this made the service really personal.

Yan · 15 November 2023

★★★★★ 5/5

Trustpilot

Brilliant customer service

Me and my partner have just finalised on a new rental property and I can say without any doubt that in the 27 years I’ve been renting, Andrews have been the best to deal with. Nicole has been on hand throughout to put my partners mind at ease and we met Hayley today to sort out some final bits of paperwork and she too was brilliant. Any house move is a traumatic time but Nicole and Hayley have made it so much easier. If you’re buying or selling, renting or letting, then you can’t go wrong with Andrews.

Neil · 11 November 2023

★★★★★ 5/5

Trustpilot

I had a great experience with Matt…

I had a great experience with Matt woods as the estate agent for the property I was buying, the process in itself was a shamble but thanks to Matt constantly chasing the onward chain for updates, keeping myself and my partner in the loop at every opportunity, easy to get in contact with and respond to emails the same day definitely make the process easier to deal with. Would definitely recommend Matt & Rebecca at Andrews estate agents in bedminster both very professional and experienced massive thank you!

Jess · 30 October 2023

★★★★★ 5/5

Google

An extremely professional, supportive and approachable service. We received outstanding support from Josh, Kerry, Gemma, Tess and the team at Andrews Longwell Green. We decided to use their mortgage advisory service as well as their estate agent to sell our property and buy another. In what can be a stressful and diffciult experience of selling and buying a property, they kept the journey on track and went above and beyond in so many ways. They are easily reachable and have strong communications. Thank you to the whole team and those mentioned above for all the help you have given us! Becky.

Becky · 26 October 2023

★★★★★ 5/5

Google

We could not be happier with the service we received from the Longwell Green branch. Everyone we spoke to in the team was friendly, knowledgable and helpful, but Jake was our specific contact and was exceptional: nothing was too much trouble for him. We were very happy with our valuation and our house sold super quickly with multiple offers to choose from. All queries throughout our sale were dealt with both professionally and efficiently. It made what can be a very stressful process that much easier. We would use these guys again in a heartbeat! Thank you 😊

Alexandra · 26 October 2023

★★★★★ 5/5

Google

Jake at Andrews who showed me around the House I eventually bought, was a real pleasure to deal with, his professionalism, knowledge, advice and consideration to my requirements was second to none and I never felt rushed into any decision makings. Even though I wasn’t his direct client, Jake’s friendly nature and helpful advised, made the buying process back in Dec2022-Jan2023 when I bought, an easier journey throughout these trying times! Now sitting in my Dream House :) Many Thanks Jake and the Andrews LG Team!

Mark · 26 October 2023

★★★★★ 5/5

Trustpilot

Friendly and Professional Service

I viewed a flat with Harpindar and Leila, who were both very friendly, polite and professional. They were welcoming, easy to speak to and provided all the important information about the property. Overall, a very positive viewing experience.

Marek · 8 September 2026

★★★★★ 5/5

Trustpilot

Thank you Issy

I'm currently looking for a house to live with my partner so we can start a family. I was interested in a house which is unfortunately is unavailable. A lovely young lady Issy phoned me and let me know. We then discussed more about what I wanted in a house. I found that Issy was very knowledgeable, polite, friendly and very professional. Thank you 😊. Hopefully Andrews will find us a home

Amy · 12 April 2024

★★★★★ 5/5

Trustpilot

Andrews estate agent - Fantastic service Fantastic Results

Having used Andrews in the past to buy and sell a property we decided to invite them to do a market asking price survey. Andrews completed the survey and during a visit to the property explained in great detail how and why the came to the valuation. They explained the current market conditions and provided a copy of the brochure they produce for the property. We were very happy and asked what would be the next step and commision rates if we decided to proceed with Andrews. Again this was explained in detail and clarity. Were were happy with the valuation and impressed with the team so decided to proceed with putting the property on the market with Andrews.A convenient day was arranged for an open day at the property and the team filled most of the available time slots. On Monday as was agreed we received 6 offers for the property and didn't feel pressured to select to select on. Time and space was afforded to us to decide. The whole process of selling a property is quite stressful and long winded, the Team at Andrews were always available to to and kept us updated with progress as much as the could.I would highly recommend Andrews estate agent to anyone looking to buy or sell and property and now consider them to be the "Family estate agent".

Michael · 13 October 2023

★★★★★ 4/5

Trustpilot

The team at Andrews are usually prompt…

The team at Andrews are usually prompt at dealing with my letting matters and also understand my preferred method of communication. Gurmit has been particularly proactive since taking over as my property lead

Mrs.Elizabeth · 22 June 2026

★★★★★ 5/5

Trustpilot

I have been a long term Andrews…

I have been a long term Andrews Customer recently the Leasehold Dept changed the Agent responsible for our block (at our/the directors request)and having Luke Timms now as our contact is a breath of fresh air compared to what we have had in the past. Luke has done more for us in 6 months then the previous person did in 3 years. His honest, direct approach is much appreciated and the time he has given to ensure that we are happy with ongoing projects etc is so helpful. Our small block of flats feels like it has had a rejuvenation thanks to Luke and we the Directors are most grateful.

JM · 8 October 2023

★★★★★ 5/5

Trustpilot

As a contractor

As a contractor, carrying out many many jobs over lots of years working with Andrew’s and primarily dealing with Michelle's Smethurst.I’ve found Andrew’s to be an excellent company which to work with. Moreover Michelle is the absolute stead rock of the letting/property management side of the business, her knowledge, and skill set to operate between landlord, tenant and contractor is exemplary. 5 stars Craig Moore

Craig · 30 July 2024

★★★★★ 5/5

Google

Abby was BEYOND HELPFUL! We had a great experience with the team at Andrews. Myself and my partner were …

Nicki · 17 January 2026

★★★★★ 5/5

Trustpilot

Excellent landlord experience

Donna Owen and Lorna Piggott in Kingsbury were superb at getting our property rented. Very thorough, diligent and professional service.

Akash · 17 January 2026

★★★★★ 5/5

Trustpilot

Janine

Janine, Ed and Maria have helped me in every aspect whether it was hassle free move in or any help with home repairs . I am really happy with them and appreciate their efforts.

Ankita · 24 September 2026

★★★★★ 5/5

Trustpilot

Michelle Smethurst, a First-Class Property Manager.

We have known and dealt with Michelle for over a decade now. She has always been professional, supportive and friendly. She is very responsive and always goes above and beyond to make sure any maintenance requests are handled in a timely manner.We cannot rate Michelle’s exceptional service highly enough and would like to take this opportunity to express our deep gratitude to her for making us feel well-looked after.

Leila.K · 8 May 2024