PlaceFirst Elevate reviews in Longsight

Hi Anthony, Thank you for taking the time to leave a review. Customer satisfaction is of paramount importance to us. If you would like to speak to a member of our team, please reach out to your resident services manager.Kind regards,The Placefirst team

We're so glad you loved your time with us and will let Dean know of your lovely comment. We are sad to see you go and wish you all the best Erin!

Hi Andrew, Thank you for leaving this 5 star review. It's great to hear how brilliant Sheryl and Dawn have been for you and how much you've enjoyed living in your Placefirst home. Kind regards, The Placefirst team

We love to hear it thanks Stuart! We'll make sure Abbeygail hears of your fab review enjoy the bungalow :)

Hi Ashley, Thank you for finding the time to leave this review. It is fantastic to hear how amazing Dave has been and how he's gone above and beyond for you. Kind regards,The Placefirst team

Hi Chloe,Thank you for leaving this review.It's great to hear about the excellent customer service you've received and we hope you love your home.Kind regards,The Placefirst team

Hey James,We love that you're loving your Placefirst home. Thanks for the fab feedback we'll ensure to give our maintenance team a pat on the back!

What a great review thank you Avantika! We hope you're loving your Placefirst home and we'll pass on your comments to Sarah.

Thanks so much for the great feedback Gabrielaa, we love having you as a resident and are glad you trusted us with your rental experience!

Sarah is the best! Thanks Navin we appreciate your great review :)

Hi Michael,Thank you for finding the time to leave this review.It is fantastic to hear about the great customer service from Abbeygail and Mohammed and we hope you love your home.Kind Regards,The Placefirst Team

Thank you for your feedback. While we're pleased to hear you valued the community in the Welsh Streets, we’re disappointed that your overall experience did not meet expectations. To address the concerns raised: Placefirst is a private landlord, not a housing association, and our homes are not offered at subsidised or social rent levels. Our rental pricing reflects market conditions and the standards of the homes and services we provide. That said, we recognise the impact rent increases can have. In response, we’ve implemented a policy allowing increases above 10% to be phased in, and we have engaged in direct dialogue with affected households. This approach has been communicated to residents, and we continue to hold one-to-one meetings for anyone who wishes to discuss their specific circumstances. Regarding the fixed-term contracts, these are standard in the private rental sector, and we are transparent about our tenancy process. Where appropriate, we have offered rolling agreements, though this is assessed on a case-by-case basis. We also dispute any suggestion that we rely on tenants not knowing their rights, tenancy deposits are protected under the Tenancy Deposit Scheme (TDS), a government-backed service that ensures any charges are evidence-based and independently reviewed. Threatening debt collection for unfounded claims is not our practice, and any disputes are managed through the proper legal and regulated channels. Regarding communications and competitions: we appreciate that there have been mixed messages in some instances, and we are reviewing internal coordination between teams to improve consistency across the board. While contractors must follow guidelines for communal maintenance, we understand the importance of giving residents clear and consistent expectations. We refute the idea that tenants are simply seen as a source of revenue. We invest heavily in maintenance, customer service, and infrastructure across our portfolio, including the nearly 300 homes in Welsh Streets, and continue to work hard to balance business realities with residents' needs. Your feedback will be taken seriously, and we’re committed to continuing to listen and improve. We’re also grateful for the positive mention of our on-the-ground team members, whose efforts to support residents are genuinely valued. Team Placefirst

Thank you for sharing your experience. We understand how strongly residents feel about recent rent increases, and we do not take these concerns lightly. To clarify, Placefirst is a professional landlord and private rental provider, not a housing association or affordable housing provider. Our homes are not subsidised and are priced in line with comparable private rental homes in the area. While we appreciate that costs have risen, the vast majority of rent increases at Welsh Streets have remained within the regional average, as recorded by the ONS. For the small number of homes facing larger increases, we introduced a policy to phase in anything above 10%, which has been communicated directly to affected residents. We have offered one-to-one discussions with residents who wish to raise concerns and have responded in writing to enquiries from third parties. We have also arranged a meeting with Kim Johnson MP and a private meeting with ACORN. While we recognise the role of resident groups, we will not engage in public campaigns that misrepresent our intentions or operations. On maintenance: we’ve completed 83% of this year’s work orders and continue to encourage prompt reporting through our portal or app. General wear and tear is never charged to residents, and all tenancy deposits are protected by the government-backed Tenancy Deposit Scheme (TDS), which exists specifically to resolve disputes like the one raised in this review. Charges must be evidenced, and the TDS provides a fair, independent adjudication process. Finally, we do not delete reviews. However, platforms may remove reviews that violate their content policies. We respect residents’ rights to express their views, and we are actively listening, even when feedback is critical. Welsh Streets remains a valued and unique community, and we remain committed to supporting residents with clear communication, fair processes, and well-maintained homes.

No silly questions around here! We're so glad we could make the process easier for you and will make sure to pass on feedback to Liz and Dean.

Hi Ami, Thank you for this 5 star review. We love to hear how kind and supportive our team have been for you and how they have made this process easy. Kind regards,The Placefirst team

Hi Paddy, Thank you for finding the time to leave this review. We love to hear how helpful the team have been and how much you enjoyed your time with us. Kind regards,The Placefirst team

Hi Zamani, Thank you for leaving this 5 star review.We're so happy to hear what an amazing service the team have given you and how kind, friendly and professional they have been. Kind regards,The Placefirst team

Hi Robert, Thank you for leaving this 5 star review. We love to hear how helpful Dave has been and how rapid the maintenance team were as well. Kind regards,The Placefirst team

Thank you for this lovely review El, we wish you all the best for your next home and will pass on your feedback to Dave :)

It's ace to hear that we've been able to eliminate any stress around your moving process as we know it can be a pain sometimes! Thank you for your lovely words Gary, we'll pass on the feedback to Abbeygail.

Hi Simon, Thank you for leaving this 5 star review. We love to hear how Liz went out of her way for you and how speedy the process was.Kind regards,The Placefirst team

Hi Alan, Thank you for leaving this 5 star review. It's great to hear how professional you found the team.Kind regards,The Placefirst team

Fantastic stuff! So happy the process was super stress-free and easy, thank you Joshua :)