PlaceFirst Elevate reviews

★★★★★ 5/5

Trustpilot

Having recently moved out of a property…

Having recently moved out of a property at Scholars View I can say that Placefirst have been a joy to rent off for the past 18 months. Property was in great condition and a good location for commuting. Anything we needed was handled promptly and professionally by our resident services manager Dave. Would rent again from Placefirst due to the great service provided from Dave and the rest of the team.

Georgia · 28 August 2026

★★★★★ 5/5

Trustpilot

I had a great experience today with a member of staff called Holly

I had a great experience today with booking a property on Placefirst; made all the much better by a member of staff called Holly. The technology was not working for me and Holly kept in contact with me all day and helped to make the process much easier. Her professional and calm manner, as well as her appropriate humour, made the process easier and eased the stress I was feeling. She is definitely a star. She is an asset to the company

James · 25 April 2026

★★★★★ 5/5

Trustpilot

Holly has been absolutely fantastic she…

Holly has been absolutely fantastic she has helped me superbly she has explained the process of renting as I have never rented before, also helped me to break down the payments and arranged viewing as soon as she could, she has been very friendly and also supportive in my situation and experience of trying to find the perfect home

Peter · 14 August 2026

★★★★★ 4/5

Trustpilot

Renting at Lunts Heath

The staff at Place First (particularly Darren at Lunts Heath and Isabelle at the Lettings Team) have been brilliant to deal with - they are responsive and have made us feel really welcome. As a company Place First have been really flexible in agreeing to a short term 6 month lease whilst we are between properties, and helped move things along at pace (despite it being the Christmas period!) to ensure we could move in to our new home asap. We were immediately put at ease when meeting Darren for the first time and he continues to be incredibly helpful. The Lunts Heath development is lovely with a great mix of properties available and great commuting links.

Sam · 14 January 2026

★★★★★ 5/5

Trustpilot

Satisfied customers for over 4 years.

We had an excellent experience living at Scholars View for 4 years. Not only because of the beautiful, clean, and well-maintained place, but also because of our entire experience with the excellent service from Placefirst. Especially with the attention and care from Dave Bellenger, who was with us from our application until after we moved out. He always promptly answered our questions, provided maintenance, and more. We highly recommend Scholars View to anyone looking for a quality living environment at fair prices.

Fabíola · 13 December 2025

★★★★★ 5/5

Trustpilot

Extraordinary service

Renting the property was a great experience! The agents were incredible friendly, efficient, and always happy to help. They made everything so easy from start to finish. They have redone the whole property before we moved and it’s absolutely amazing how clean and new everything is. Mark, Niamh, Mia have been absolutely incredible with everything that I required from the start of the renting process to the moment we have received the keys. Mark is absolutely 10/10 any time we have a requirement of any kind he responds promptly and takes proactive actions at all time. Very pleased with the service and the location is incredible as well.

Gabriel · 16 October 2025

★★★★★ 5/5

Trustpilot

I'd like to say thanks to Mark at Welsh Streets ...

I'd like to say thanks to Mark at Welsh Streets in Liverpool. My Mum has been telling me about this kind and proffesional man. He has been helping her with her a few issues she's been having but she couldn't remember his name. Last night when i went round she had remembered his name because he had helped her with her shopping when it was raining. Going to extra mile is sometimes lost by people nowadays but this person definitely has with my Mum. She loves it here and I want to say thank you Mark. Keep up the good work!

Bryony · 10 October 2025

★★★★★ 5/5

Trustpilot

From start to finish with Place first…

From start to finish with Place first the whole process was so smooth they make everything so much easier and they explain everything in a good way. Every person I spoke to there specially Katie I had so many questions and everything was answered which put my mind at ease. Everything they described about the property was spot on the home is perfect brand new and all fully furnished which saved me a lot of money. The person also who shows you around the place when you move in (Jonny) top friendly guy showed me the whole place from top to bottom and answered any questions I had.

Nazim · 18 September 2026

★★★★★ 5/5

Trustpilot

Holly from Lettings Department

Holly Jackson from Lettings Department in Placefirst has been absolutely wonderful. After two very difficult experiences with previous rental properties, I was feeling quite anxious about rentals. Holly treated me with exceptional patience, professionalism. She took so much time to explain every detail, answer all my questions and make sure I felt comfortable and reassured. Her kindness and understanding of my situation meant a great deal to me, and I wanted to ensure that her wonderful support was recognised. She is a real credit to Placefirst.

Anjana · 25 August 2026

★★★★★ 5/5

Trustpilot

We really enjoyed living in Elevate

We really enjoyed living in Elevate. Our flat had everything we needed and Sarah was a fantastic building manager, ensuring the building remained clean and tidy. Any issues we had were addressed promptly.

Eleanor · 8 August 2026

★★★★★ 4/5

Trustpilot

Dave is amazing

Dave is amazing, nice personality and all around good guy. He is very knowlegable when it comes to property management. I do think he needs a bit of help because he has alot on his plate which sometimes delays his response time. All and all Dave is spot on.

Kalijai · 25 March 2026

★★★★★ 5/5

Trustpilot

Very helpful and friendly

Very helpful and friendly . Very efficient service . Would totally recommend . Have made the whole process run smoothly . Have helped even with my odd questions

Karen · 13 August 2026

★★★★★ 5/5

Trustpilot

I met Mark from Placefirst today for a…

I met Mark from Placefirst today for a viewing at Lunt Heath, and he is honestly the best agent I’ve ever met. Mark is professional, knowledgeable, patient, and truly client-oriented. He took the time to explain everything clearly and made the whole experience feel relaxed and stress-free.

Stella · 29 January 2026

★★★★★ 5/5

Trustpilot

Living at Welsh streets

Living at Welsh streets. The property manager Mark has been great since I lived here. I see him always cleaning the back gardens so it’s clean for my children to play in. I also see him fixing the bins after the bin men have been. My street looks great and we love living with the community here. Thank you.

Mohammed · 12 September 2025

★★★★★ 5/5

Trustpilot

All Positive

Dave is brilliant, always very attentive and happy to help, any maintenance issues were always sorted quickly. The estate (Scholars View) is well kept and quiet.

Lewis · 29 May 2026

★★★★★ 5/5

Trustpilot

My experience with Placefirst has been…

My experience with Placefirst has been excellent. The team has always been helpful, supportive, and quick to respond whenever I needed assistance. I’d especially like to thank Mark Madden for his professionalism and genuine care, he made the whole process much easier and stress-free. I’m really happy with the service and would definitely recommend Placefirst.

Jihad · 3 October 2025

★★★★★ 5/5

Trustpilot

Great customer experience

Can't speak highly enough about the team at Placefirst Liverpool, especially Mark and Darren in the Resident Services team, they've both made me feel extremely welcome and helped me out a lot when I was viewing and applying for the flat.

Kieran · 22 January 2026

★★★★★ 5/5

Trustpilot

Great Company and friendly team

We are currently in the process of moving house and Placefirst have been amazing from the first day. I have had a great experience so far with Placefirst especially Mia who has been a fantastic help throughout the application process. I also have spoken with Liz on a few occasions and she has been of a great support as well.Everyone else I briefly spoke to were always friendly and polite. The letting team have been very professional and friendly at the same time. Absolutely brilliant that pets are allowed without question. It’s our first time renting and our experience has been so smooth. Our resident service manager for the area Su was very helpful, she has been so lovely, so helpful and friendly. We are looking forward to moving into our new home soon. I highly recommend this company.

Sanja · 7 September 2024

★★★★★ 5/5

Trustpilot

Good Experience!

It has been a smooth process securing a property with Placefirst. I was assisted by Holly and she has been very helpful throughout the process, answering all my questions, and being extremely patient with me on the phone! Honestly, she’s been brilliant throughout the whole process and never once made me feel bad about the number of questions I had or the amount of phone calls needed to clarify things.

Farah · 8 May 2026

★★★★★ 5/5

Trustpilot

We loved living at Lunts Heath - Thanks Mark and Darren

We loved living at Lunts Heath. I'm extremely grateful for Mark and Darren. The professionalism they showed from start to finish was outstanding. They never seem to stop but always have time to chat and are always smiling. My family had an amazing time. I just wanted to say thank you.

Thomas · 10 September 2026

★★★★★ 1/5

Trustpilot

Placefirst Liverpool

Placefirst Liverpool - I have lived here for two years and in this time my rent has increased from £850 to £975 for a small 2 bedroom house. There is no option to negotiate the rent, the office is very "computer says no". Now, they are trying to force me, as well as other tenants, to sign a new tenancy agreement for 12 months and are saying they no longer have periodic tenancies (month to month). Again, there is no negotiation or willingness to be flexible. This is illegal. I am trying to purchase a property, so I don't want to be stuck in a 12-month agreement as they do not allow the early ending of contracts. For a "professional" landlord, I have found them to be very difficult and completely unprofessional. *Edited on 15.07.24 - I have contacted Placefirst by email on several occasions and have left this review as a last resort because you state in your emails that the rent is "non-negotiable" and you "no longer offer periodic tenancies". Other potential tenants need to be aware of your practices!!

Rhiannon · 15 July 2024

★★★★★ 1/5

Trustpilot

Won't respond unless it's to let a property

Asked a question via email as they had pictures of the same property, same layout and size for 3 different prices on their website . I asked for a response via email yet they tried to call me ( wrong number given ) to make an appointment to view , which I did not request. Then emailed me with the same proposal. I responded via email asking them to answer the query .. still waiting !

Tracy · 5 March 2026

★★★★★ 5/5

Trustpilot

I was with Placefirst for almost 3…

I was with Placefirst for almost 3 years. The first staff who welcomed me in 2021was the Estate Manager -Dave.Dave has been very professional and friendly at the same time all through my time at Scholars view. He goes above and beyond. Literally taking the estate like his own personal property.I have seen him do jobs that he ought not to be doing but can only be done by someone with great passion for their job. Even when I have some hiccups, he would nicely communicate the information to me ensuring that I was never offended whilst addressing the issue at the same time.To whoever is thinking about joining Placefirst, I will strongly recommend them. I have had very good experience with them but due to circumstantial reasons, I had to leave.I will miss the place.

Ogbimi · 28 June 2024

★★★★★ 5/5

Trustpilot

Had no problems at all, would recommend

Been renting with PF (Leeds) for 2 years so far and have had no problems at all. The team respond to emails in a reasonable time and are pleasant and laidback. Maintenance reports have been swift (in my experience), and the maintenance guys are no fuss and give us notice. We've not had any emergencies yet, but I trust that they'd be quick to act. I've had very overbearing landlords/ agents in the past, and Placefirst are not like that. They'll do a yearly check in, but they rely on you to report any issues. Shoutout to Mohammed - he always seems to be looking at ways to improve the properties, and he always has a smile on his face! He really goes the extra mile, e.g., I've seen him picking up (and arranging scrap guys to pick up) and moving rubbish (bed frames and other crap) that had been dumped in the communal bin area.The properties are not extortionately priced, and they don't raise the rent by a ridiculous amount each year. And we can keep a small pet in the flat, which is much appreciated as it's so difficult to find decent accommodation with an animal.As far as landlords go, we've been very happy with the service so far and will continue to stay with them for the foreseeable.

Meg · 18 June 2024