PlaceFirst Elevate reviews

★★★★★ 1/5

Trustpilot

Run from this company

Run from this company, I was a good customer for almost 2 years, I bought my house and wanted to move but requested for extra days which was declined, they threatened to kick me out with 3 kids age 5,3 and 1.I ended up staying 1 extra day from the original date, they refused to collect the keys from me and intentional charge me until they collected the keys from the location they asked me to leave it keys.Lastly they made up charges at some point they had nothing to charge me for and made up the term "other" to charge me £88 pounds.They charged me to remove the bin but when I enter the property i met 4 bins asked for help to remove it but they declined.I will never recommend Run if you can

Charles · 6 June 2024

★★★★★ 5/5

Trustpilot

I moved from Sydney/Australia to the UK…

I moved from Sydney/Australia to the UK but had such a terrible experience with the letting company I had rented my first ever property with. After only a month, I needed to urgently move houses, and Place first helped me a lot. From the time I expressed my interest in the property to the signing of the lease agreement, everything went the most smoothly way I’ve ever experienced with any letting agent. All of this was facilitated by Mark Madden, my property manager and a gentleman that every desperate applicant will want to deal meet. Today, my family and I are finally very happy to have finally found a beautiful house. We all highly recommend both Place First and Mark Madden for their amazing work.

Bonaventure · 13 January 2026

★★★★★ 5/5

Trustpilot

Incredible

My partner and I move in to our first PlaceFirst property soon and this certainly wouldn’t have been possible without the help of Liz. From initial application to hitting a bump in the road to now being days away from moving in, Liz has been of immense support to us both the whole way. I cannot recommend her and PlaceFirst enough, they’ve been absolutely wonderful to us so far and we cannot wait to move in!

Eloise · 2 August 2024

★★★★★ 5/5

Trustpilot

Fantastic service from start to finish…

Fantastic service from start to finish Dave is a credit to the company

Mike · 22 May 2026

★★★★★ 5/5

Trustpilot

An exciting experience

My experience with placefirst has been an amazing one especially, Jonny, the resident manager. Jonny comes across as a competent, resilient and a patient leader. Though I delayed for my scheduled time on my move in date due to vehicular traffic, Jonny showed a master stroke of professionalism when I arrived. My moving process was very quick and supportive. Shout out to the whole team as they exhibited high competence.

Spafford · 12 March 2026

★★★★★ 1/5

Trustpilot

Avoid These Con Artists at All Costs

I wouldn’t recommend this company to my worst enemy. If you value your money, your sanity, and basic honesty, look elsewhere. Here is the reality of renting with them:

Michael · 7 January 2026

★★★★★ 5/5

Trustpilot

Just to appreciate the high level of…

Just to appreciate the high level of service being rendered by Placefirst, especially by Dave and Liz. I enjoyed a lot of support from these two. Liz always answered my questions pleasantly, even when it had to be repeated because I forgot something.....lol. Dave was really kind to let me wait inside the house to, while waiting for my Uber. It was really cold that day, and I'm new in the country. So, a big thanks to you all. Best wishes

Uzoma · 27 February 2024

★★★★★ 5/5

Trustpilot

Friendly team

I only really dealt with Liz at placefirst who was great and everyone else I briefly spoke to were always friendly and polite. I think it’s important to be polite and friendly in this industry as moving is always very stressful specially if your moving cities like I am. I think place first would have been an exceptional place to deal with if my timings for my move matched even slightly.

Zoe · 7 August 2024

★★★★★ 5/5

Trustpilot

Guided through with patience

Mia and the other staff helped us through our application. We are returning to the UK after 18 years overseas. We also have 2 small dogs. Placefirst offered us the best chance to get back and we are seriously out of touch with things. We were dealt with in a very professional and patient manner. I got very stressed at times but Mia was always cheerful and helpful.

PENSIONER · 20 September 2024

★★★★★ 5/5

Trustpilot

The best building manager Sarah

Giving 5 stars purely for the amazing service from the site manager, Sarah. I moved in to one of the elevate flats in 2022 and left this year, and she has been consistently helpful going above and beyond when I've had any questions or concerns. She made the initial move feel really welcoming as I was quite nervous moving to a place on my own for the first time, but she made me feel super welcome and at ease. She has been there whenever I've needed maintenence doing, always responding really quick and explains things in a way that is easy to understand. She has gone above and beyond during my entire time living there and I am so so grateful. Placefirst, please give Sarah a raise! I cannot thank her and praise her enough for the amazing work she has done. She has always been nice to see in the communal areas and will have a laugh with you. She really is the perfect person for the job.

Em · 15 November 2025

★★★★★ 5/5

Trustpilot

The Rise, Newcastle

From the initial contact, the customer service has been exemplary. Mia provided exceptional assistance in guiding me through the referencing process, which was remarkably quick and straightforward. Upon allocation of the property, the check-in process was conducted thoroughly and professionally. Dave was both friendly and helpful throughout.

Consumer · 22 May 2025

★★★★★ 5/5

Trustpilot

Outstanding Letting Process

Just can share my comment about our letting process. We are looking forward to move our new house in couple of days. Since we moved to UK as a family, looking for a three bed family house in Liverpool more than 6 weeks. Was a stressful experience until we found this property and move forward with it. PlaceFirst responding very fast. Our first viewing appointment at the Welsh Streets was very easy to setup. And after we decided to move forward, too many kind and helpful calls and emails to smooth the letting process. Very good web portal to complete the forms and upload the documents. Outstanding service we received. Thank you.

Bulent · 17 November 2023

★★★★★ 1/5

Trustpilot

Loved a property here and paid a…

Loved a property here and paid a holding fee. We were pressured to move in within two days of our credit checks passing and told this was something we had agreed to when we said on numerous occasions that we needed three weeks to give a notice. We were offered 50% off our first month to move immediately but did not get an answer as to why we were being pressured to move so quickly. After abrupt emails stating this was what we agreed to which we refused, we were told they would honour our original agreed move in timeline. After seeing terrible reviews online with similar experiences we decided to not go ahead with renting with them. Having had a bad experience so early on we decided it was not worth the on-going stress and miscommunication. After all of this unnecessary stress we were advised they would be keeping the holding deposit with no explanation of why we were being pressured to move in immediately. Having rented for many years this is the most bizarre and uncomfortable renting experience I have had.

Shannon · 17 October 2025

★★★★★ 5/5

Trustpilot

Placefirst Scholars View

Placefirst Scholars ViewAll very smooth and easy moving in (and out) thanks to Dave B who was happy to help with anything we needed and even took calls for help on a weekend or when on leave. Properties are lovely, nicely decorated and spacious. 24 hour maintenance team available and usually very good at sorting out any problems quickly. Grounds of estate kept looking nice and cctv across estate for peace of mind. Lovely safe, friendly place for couples, older people and families alike. Absolutely brilliant that pets are allowed without question.

Lindsey · 2 October 2023

★★★★★ 5/5

Trustpilot

The most present landlord / agency you’ll ever come across

I’ve been renting for years and never have I come across such a helpful, and present, landlord / agency. We’ve only recently moved in but, at every opportunity thus far, the estate agents have went above and beyond. Telephone calls were answered straight away, agents called us back within the hour and we were able to change the property we wanted to rent (I didn’t want to be on a main road) at no hassle. Due to my working arrangements, I couldn’t make the appointment for the ID check so the agent actually came to my place of work in his own time to help me tick that box in the process (HUGE shout out to Dave - who else would do that?!). Once we moved in, we even got a lovely welcome gift! In terms of the property itself, it was spotless for us moving in - I might give it a lick of paint because l the workmanship has possibly been a little rushed between tenants and you can tell that it’s a new build by virtue of the marginally poorer quality of materials (e.g. little soundproofing between rooms / how easily the walls chip) in the property but, on the whole and as an agency, I can’t fault these guys at all. The reviews I’ve read are outstanding and to be able to be in a property that I know isn’t going to ever be sold from under our feet due to the guarantee you have with Placefirst is the biggest weight off!

Jennifer · 28 September 2023

★★★★★ 5/5

Trustpilot

PlaceFirst is highly recommended

Needed a place in Liverpool and the team at PlaceFirst sorted us out in a professional and friendly manner.

Olu · 12 January 2026

★★★★★ 4/5

Trustpilot

Been renting with Placefirst since 2018

Been renting with Placefirst since December 2018. Very happy with the company overall. They just let you get on with, don't pester you but glthere when you need them. Maintenance responce could be a little faster but thats only a gripe. Build quality of the renovated pretty property pretty high and well planned.Had an issue a few years ago with fencing due to neighbours on existing properties to rear and Placefirst listened and rebuilt all the fencing to give us all more privacy which was fantastic.Local officer Dave is a great bloke and always up for a chat and catch up and with the new bungalows being built area will look even better.The builders are nice too, friendly and chatty, makes it easier having a building site next to your house haha.As mentioned, the maintenance reapince time could be a little faster but otherwise very happy here.

Sean · 11 August 2023

★★★★★ 1/5

Trustpilot

As a tenant of over 3 years i can…

As a tenant of over 3 years i can confirm that the customer service from all areas of places first is terrible. The amount of rent charged and the lack of customer service, maintenance and support is very poor.

K.O · 10 August 2026

★★★★★ 1/5

Trustpilot

Do not rent through this company

Do not rent through this company. They are overpriced for the poor quality, customer service and locations they offer.I rented on Sky Edge in Sheffield and it is one of the worst rental experiences I have encountered. From cutting corners with paintwork to constant crime and empty promises from the company that things would get better, I have nothing positive to feedback. You will pay more on rent will through this company than any competitor that I found properties through when looking to move out.The site is set directly adjacent to an area of Sheffield historically notorious for crime. During my time at the property, my car was broken into while parked in the residents car park. A number of other residents cars were also broken into and taken on joy rides. The local children from the estate opposite frequently play knock and run, and hang around in gangs that behave threateningly towards residents. Placefirst did nothing practical about the situation, and it got so bad that the head of Sheffield police came out to speak to residents. There is still no security on the car parks. Some lighting was added as an afterthought. One resident’s house was broken into by youths smashing through the glass doors with a crow bar and the residents were attacked. The photos shared in the neighbourhood WhatsApp group were terrifying and there was fear it was racially motivated. I would add these photos to the review but I think Google would take them down because it was awful.If you are moving here from another country and unaware of the area or market rates, you can get much cheaper rent elsewhere to live in a safer area and nicer house. I would suggest looking at RedBrik as a starting point. There are better places in the city centre, Crookes, or Norton, for example. Beware of this area. Search for “The Manor” or “Arbourthorne” and research crime before moving. I was paying £1200 a month and was constantly reminded by friends that this was astronomical to essentially live on “The Manor”. You can easily get a nicer property for £850-£1000, so be careful; they will try to overcharge you. Rent was increased yearly and they will also try to lock you into another 12 month contract. My rent went up nearly £100 in the second year.The communal areas, for example, the bin stores are disgusting. The locks are constantly broken into and used by fly tippers. The residents eventually set up a group WhatsApp to gather evidence to send to Placefirst pleading for them to be fixed, which was rarely actioned. Occasionally they would put on a new padlock and then forget to send round the new code to me. This would then be broken into again days later.I had a number of repairs that I required doing to my property which I reported and I was still waiting to be done a year later when I moved out.If you end up staying there you will need to pay a professional cleaner before moving out or they will take £240 from your deposit. Get very good insurance on your contents and car.Don’t waste your money on this company, the “professional community” they claim to offer is nothing more than clever marketing.

Carla · 10 August 2023

★★★★★ 4/5

Trustpilot

Good accommodation and helpful staff

Good and efficient process for moving in once I'd given them a phone call to confirm a viewing and application. Sarah in Longsight was very helpful and welcoming for the viewing and laying out the options, particularly as I was moving with a dog. The process was quite straightforward to arrange the move in date and the handover of keys and documents was very helpful with arranging bills and eased the moving process. Sarah has been very responsive by email for any questions and overall a good experience. The website and application portal does need optimising though.

Mr · 5 August 2023

★★★★★ 5/5

Trustpilot

Fantastic professional landlord with…

Fantastic professional landlord with added security of forever rent. I have been a place first tenant for over 2 years now and i am extremely happy with the service I receive. The new homes are finished to a great standard with a modern feel.At my development Dave is our site manager and he is always on hand at the drop of a text message or phone call and often visible around the development to either resolve any issues or queries i have or signpost me to the right people if he is unable to resolve it himself. The service from Dave gives the added touch of a personable / professional relationship with Place First which makes all the difference as a tenant with a larger corporate landlord. Repairs and issues are easily rectified by reporting them on the online portal & the central team then contact you within a few days to organise the repair.I am currently transferring / moving to a larger property within my current development and Dave & the Lettings team at place first have made this an easy and seamless process and I couldn’t be more thankful.

Jonathan · 4 August 2023

★★★★★ 5/5

Trustpilot

Review after 2 years as a tenant

I've just moved out of the PF Welsh Streets after living there for 2 years. Overall everything has been fine. The application process was easy, maintenance is generally good too (minor bits like cooker dials and a window latch) and fairly responsive (still need to fix the communal garden lights though!). I know people have lots of comments on rent increases but everything seemed ok to me and never had any issues. I did my checkout with Mark a few days ago and everything went smoothly. I asked him to come over twice for pre-checks and he did and we went through everything so in the end the check out was smooth and no deductions. He said he'd action it on the day I left and he did, which is great. Overall though, its a nice place to live! For anyone moving to Liverpool I would recommend. :)

Brendan · 1 September 2025

★★★★★ 5/5

Trustpilot

Been here nearly 10 years now! Great landlord.

I have been renting for nearly 10 years now with Placefirst and they have always gone out of their way to ensure the house has been in good repair and helping me with any issues. They put a lot of other landlords to shame. Special mention to Sheryl Ainsworth who has also helped me with landlord references for my wife’s visas and helped solved any issues that have come up when living in Woodnook.

Chris · 13 December 2023

★★★★★ 5/5

Trustpilot

I have recently rented a property in…

I have recently rented a property in Hartlepool, I have left this property after purchasing a home, the house was in good condition with everything I needed. My point of contact was Dave Bellenger he was fantastic in my first visit all the way through to me leaving. Dave has a great approach to his work and is always on hand with any issues I had (which weren’t many). Dave is realistic and friendly with a professional approach. I’m happy to say my experience with Placefirst was five star.

Adam · 2 June 2023