Every review we hold for the Longsight office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotPlacefirst Morecambe…
I moved into my Placefirst Morecambe property 6 months ago. I had some difficulty in filling in the documents for the application so the ladies in the office arranged for me to meet with Sheryl, she sat with me and we completed them all. The whole process after that was amazing and straight forward. When i had a boiler issue, I called the maintenance line and spoke to Lauren, she tried to talk me through re pressurising it but because of health issues I couldn't manage it. Within 10 minutes Lauren was at my door and did it for me, Lovely girl. I love my new home.
June · 28 May 2023
Agent replied · 6 July 2023
Hi June, Thank you for finding the time to leave this 5 star review. We love to hear how Sheryl and Lauren have helped you and how much you love your new home. Kind regards,The Placefirst team
★★★★★ 5/5
TrustpilotPlacefirst review.
My experience with Placefirst was brilliant. They were very fast and efficient at getting me through the process of securing a property. I rang the lettings team with questions on a few occasions. Mia Kingsley was extremely helpful and informative with what I needed to know and got everything that needed doing completed very quickly
Jake · 23 October 2024
Agent replied · 22 November 2024
Thanks so much for this lovely review! We'll be sure to pass on your kind comments to Mia and we hope you love your new home :)
★★★★★ 5/5
TrustpilotAbsolute first class and Exceptional Service
Absolute first class and personal service from all members within The Team always there to help at anytime with no fuss just total personal support regardless from initial viewing of my property all the way through with easy guidance in setting up my online application, all properties are of high standard modern and spacious and with great locations within my area.
Colin · 3 February 2026
Agent replied · 9 June 2026
Thank you so much for taking the time to share such a fantastic review. We’re delighted to hear that you experienced such great personal service from the whole team, and that we could support you smoothly from your initial viewing right through to your online application.
We're really pleased that you’re happy with the standard, space, and locations of our properties as that’s exactly what we aim to deliver. Your kind words mean a lot to us, and we truly appreciate your recommendation.
★★★★★ 5/5
TrustpilotStraightforward process
Straightforward process from applying, viewing and being accepted after referencing. Whole process has been quick and easy and Mia has been a great help with anything I needed in the meantime. 1 Month free rent as well which is good
Paul · 30 April 2025
Agent replied · 26 September 2025
Thanks Paul for your lovely review, we'll pass on your comments to Mia and we hope your move in goes smoothly!
★★★★★ 5/5
TrustpilotGreat experience!
Really great letting agency who helped us every step of the way to ensure a smooth and efficient process. They were happy and eager to help us with any questions or concerns. Would like to personally thank Mia, Sue & Abigail for all of their assistance throughout. Would highly recommend to future renters! ☺️
Rebecca · 9 October 2024
Agent replied · 29 October 2024
Thanks Rebecca! We're so glad the wonderful women of Placefirst have made your process stress-free and we hope you're loving your Welsh Streets home :)
★★★★★ 5/5
TrustpilotI would recommend PlaceFirst every…
I would recommend PlaceFirst every single time. Abbeygail in particular was absolutely amazing. A few issues with my application but she made it all a success. Went out of her way for everything, reassured me and made me feel at ease. Very rarely you come across individuals like this. Thank you Abbeygail!!!
Leah · 17 October 2024
Agent replied · 22 November 2024
She is fantastic isn't she! We'll make sure she hears of your lovely words, thanks Leah :)
★★★★★ 5/5
TrustpilotIt was so smooth and swift all thanks…
It was so smooth and swift all thanks to Mark and Niamh. Great guys and job well done. Best regards
Somtochukwu · 14 October 2025
Agent replied · 26 December 2025
Hi Somtochukwu,
Thank you for taking the time to leave us a review! It's great to hear that your experience has been swift and smooth.
We hope you love your new home!
Team Placefirst,
Holly
★★★★★ 5/5
TrustpilotBeen speaking to Liz and her team
Been speaking to Liz and her team. I just started my process for the 5 bedroom apartment and so far Liz has been lovely to speak to and I'm confident that all the checks will go through now. Happy to be in touch with place first they make me stress free :) thank you Liz ..Bless you.. People like you make a difference in this world keep it up
Tanya · 6 October 2023
Agent replied · 30 December 2023
Hi Tanya, Thank you for leaving this review. It is great to hear how lovely Liz has been and how she's helped you through the process. Kind regards,The Placefirst team
★★★★★ 1/5
TrustpilotPlace First Tenants Last..
Secure walk in gate is broken will not shut its been over a yearBack courtyard and parking bays overgrown with weeds,green moss all over road Paint all over tarmac from a job that was done in summer ,when we first moved in 6/7yrs ago was clean and tidy ,gardeners kept it very tidy even had window cleaner now nothing at all Balconies are leaking into kitchen,work was being done to repair this but seems to have stopped Flooring bubbling up and some torn due to radiator leaking but they are not interested its down to us Shower in bathroom leaking into sitting room ceiling ,finally got it sorted after a year of complaining The site manager is a total waste of space nothing gets done the gate has been reported on numerous occasions but nothing done,bag heads walking through of a night looking in gardens it was advertised as secure parking which is £20 extra a month on top of the £800 rent had nothing but trouble trying to get work done in house all the paint in bathroom peeled off the wall that took weeks to get done ,their maintenance team are a joke,cupboard doors falling off the kitchen,oven died 4wks before Christmas said it would be sorted but took 9 wks so no oven for Christmas was a nightmare was at my wits end the kids were not happy thank God for the mother in law and takeaways.They don't seem to care once your in and paying rent I Have got intouch with local newspaper to come and do a article on the state of the place ,for the money they charge and the hot air they give you how wonderful their services are ,Like I said Place First Tenants Last ... Looking for a decent property to rent give this one a miss..
Tom · 26 October 2022
Agent replied · 6 July 2023
Hi Tom, Thank you for taking the time to leave this feedback. We will pass this on to the team and someone will be reach out to discuss this with you.Kind regards,The Placefirst team
★★★★★ 5/5
TrustpilotSheryl Ainsworth exceptional service
Sheryl Ainsworth is an asset to the company and has helped me believe in the company, her actions speak louder than words and has gone above and beyond for me to help and support in resolving issues. How Sheryl works is exceptional customer service. Thank you for everything. All the workmen who attend your home are amazing, friendly and committed to resolving the issues.
Angela · 29 December 2023
Agent replied · 6 July 2023
Hi Angela,Thank you for leaving this review.It is great to hear how the team have always gone out of their way and how much Sheryl has helped you.Kind regards,The Placefirst team
★★★★★ 1/5
TrustpilotTerrible company, miserable experience renting with them
Lived on the Welsh streets for 3 years. Had to move out due to rent increases of above 11% year on year. Not only this but they harass you on a regular basis. they threatened us with eviction 3 times for "missing rent" which turned out to be administrative errors on their end every time. They are near impossible to contact with issues and just want you out so they can hike the rent up for the next poor tentant.
John · 16 May 2025
Agent replied · 30 July 2025
We recognise that rent increases are a sensitive issue, and we want to clarify some misconceptions in your review. Following discussions with residents, we have implemented a rent increase cap of 6%, ensuring fairness while allowing for necessary adjustments. While reports have mentioned proposed increases of up to 30%, this applied only to a handful of unique cases where rent had remained lower than appropriate for an extended period.
Regarding concerns about communication and administrative errors, we acknowledge that our approach wasn’t perfect, and we have since committed to improving how we handle such matters. We actively engage with residents through regular meetings to address concerns and provide transparent dialogue.
As for the condition of the properties, we continuously invest in the Welsh Streets to enhance both the homes and the wider community. We disagree with the characterisation that we are “exploiting” the area, our commitment remains to making it a thriving and sustainable place to live.
If you have specific concerns that you’d like to discuss further, we encourage direct engagement rather than relying on public reviews alone.
★★★★★ 5/5
TrustpilotMy experience has been absolutely…
My experience has been absolutely amazing in Elevate, specifically due to Sarah. She is genuinely the best person to have as a residents manager. Sarah is always attentive and responsive to any queries and the very little issues we have had. She also such a lovely bubbly person!
Aishaaabutt · 27 September 2024
Agent replied · 29 October 2024
We love Sarah! We're so glad you do too and we're glad she's made your time with us so great.
★★★★★ 5/5
TrustpilotExcellent work from start to finish
Excellent work from start to finish. The very easy and quick verification process saved me lots of stress. There was lots of help from everyone during the moving process, especially Sarah, the best resident manager I could ask for. I do recommend the agency. They do care! Placefirst is definitely top-tier in the industry.
Sylwia · 11 June 2024
Agent replied · 24 August 2024
Sarah is a legend we must agree! We're so glad the move in went smoothly, enjoy your home Sylwia :)
★★★★★ 5/5
TrustpilotGreat property, great company
Mohamed was our resident services manager and was super helpful throughout our tenancy. Our house was clean, modern and well designed, and when anything went wrong Placefirst had an easy system to log a maintenance request and were quick to resolve. Even when moving out Mohamed was extremely supportive and helpful.
Jeremy · 29 June 2024
Agent replied · 24 August 2024
Mohamed is absolutely brill! So glad you loved your time with us and we wish you all the best in future.
★★★★★ 5/5
TrustpilotAmazing communication from the staff
Amazing communication from the staff, Dave especially made everything very clear and easy to understand and follow, really nice and helpful. We felt really looked after during the whole process and handing the keys today was very smooth and easy. Overall we are very happy 😊
Kinga · 24 February 2026
Agent replied · 9 June 2026
We’re delighted to hear that you had such a positive experience and that Dave was able to make everything clear and easy to follow. We know how important good communication is during the moving process, so it’s fantastic to hear that you felt well looked after from start to finish.
We’ve passed your kind words on to Dave and the team.
Wishing you lots of happiness in your new home and if you ever need anything, we’re always here to help!
★★★★★ 1/5
Trustpilot'Premium' living aka cheapest they can do and sell off as premium.
Placefirst are the epitome of modern day build for renters companies. They don’t care about their resident or the quality and just want their buildings filled. I suppose it is part of the parcel in this day and age but it is disappointing to live through it.
Antony · 12 February 2026
Agent replied · 9 June 2026
Hi Antony,
Thank you for taking the time to share your feedback, and we're pleased to see your positive comments about your Resident Services Manager, which we will of course pass on.
When you first rented with us, you moved into a brand-new and never lived in home, so expectations are understandably high. Your current property you moved to was previously occupied, so while it did meet our rental standard, some minor wear and tear can be expected.
We do acknowledge that the carpets were not fitted in time for your move-in, which should have been completed beforehand. The other items you’ve mentioned, such as cupboard doors, door stoppers and appliance concerns, are matters we can of course review with you, through our maintenance process if they remain outstanding.
We take feedback on communal repairs seriously and will review the history of the bin store lock issues you’ve raised.
We're always happy to review any outstanding concerns you have directly to ensure they are properly addressed. Please email complaints@placefirst.co.uk or myhome@placefirst.co.uk.
Thanks,
Team Placefirst
★★★★★ 5/5
TrustpilotGreat communications and really helpful
Abbeygail was really helpful and helped guide me through the application process, Abbeygail also gave me follow up calls to make sure my experience went smooth. I Would highly recommend placefirst for your next home beause all the agents are really helpful and make it a stress free experience.
Dylan · 14 June 2024
Agent replied · 24 August 2024
Thanks Dylan! It's fab to hear that Abbeygail pulled out all the stops for you, we hope that you're loving your new home.
★★★★★ 5/5
TrustpilotHolly at Placefirst has been awesome
Holly at Placefirst has been awesome. She has always been on hand for advice and enquiries and presents as friendly and professional. Thanks for your help so far Holly you’ve made a difficult process that bit easier.
Paul · 17 April 2026
Agent replied · 9 June 2026
Hi Paul,
Thank you for taking the time to leave us such a great review! We’ve passed your comments on to Holly - she really is fantastic.
Have a great day, and thanks again.
Team Placefirst
★★★★★ 5/5
TrustpilotI'm still new with placefirst
I'm still new with placefirst , but I say my contact with Dave is awesome. Dave is a professional and kind, he makes my moving in smooth and always ready to help. The customer service crew did well too when I have contact with them. Thank you placefirst, thank you Dave
Jeremiah · 8 March 2024
Agent replied · 24 March 2024
Hi Jeremiah,Thank you for finding the time to leave this review.It is fantastic to hear about the great customer service from Dave.Kind regards,The Placefirst Team
★★★★★ 5/5
TrustpilotSarah Forster
We just wanted to say thank you Sarah F for everything you do as our Resident Services Manager. Your quick responses and support make our renting experience so much better. We really appreciate your hard work!Thanks again!Monika and Ved
Monika · 27 September 2024
Agent replied · 29 October 2024
Thank you Monika and Ved for your kind words! We'll pass these onto Sarah and we hope you have a great week :)
★★★★★ 5/5
TrustpilotBeen here for a year and I love it!
Been here for a year and I love it. Dave is amazing! He is extremely accomodating and kind. We relocated, so this was a huge transition for my family. Dave helped to make the process seamless. He went above and beyond, and we truly appreciate him. We also love the space; it is well maintained.
Quia · 16 November 2023
Agent replied · 30 December 2023
Hi Quia, Thank you for finding the time to leave this review. It's great to hear how amazing Dave has been and how he's gone above and beyond. Kind regards,The Placefirst team
★★★★★ 5/5
TrustpilotMy experience at Scholars View as a…
My experience at Scholars View as a resident was exceptionally pleasant. From day one, my property manager, Dave, was incredibly helpful and supportive, handling every matter at the property with efficiency. The neighbors were extremely friendly and always willing to help, making it feel like the perfect home throughout my stay. Thank you, Placefirst team.
Ak · 13 October 2025
Agent replied · 26 December 2025
Hi Ak,
Thank you so much for sharing your experience! We’re thrilled to hear that your time at Scholars View was so enjoyable and that Dave and the team could make it feel like home. We’ll be sure to pass on your kind words to Dave - he’ll be delighted. Wishing you all the best in your next chapter!
The Placefirst Team
Holly
★★★★★ 5/5
TrustpilotEverything was Smooth
Everything was very smooth, we were looked after by Dave who answered our many questions with ease. Nothing was too much trouble. Dave is a credit to Placefirst, we can highly recommend him and the company. Thank you Dave and Placefirst.
Jude · 28 June 2024
Agent replied · 24 August 2024
We love Dave, what a hero! Thanks Jude we hope you're settling in well.
★★★★★ 5/5
TrustpilotLove the Welsh Streets
I've lived in Welsh Streets now for some time and I can honestly say it's a great place to live. I've had a couple of maintenance issues as you would expect with any property, but they are always dealt with quickly. The site manager Hugo is a great guy and always communicates well.
Ben · 22 October 2023
Agent replied · 30 December 2023
Hi Ben, Thank you for leaving this review. It's great to hear how much you've loved living in our Welsh Streets neighbourhood and Hugo's communication.Kind regards,The Placefirst team
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