Robert Ellis Long Eaton reviews

★★★★★ 5/5

Google

All the team at Robert Ellis were excellent during the sale of my home. From start to finish, they were courteous and professional, keeping me informed all along the way from evaluation to completion and easily contactable to answer any of my queries. Would highy recommend.

Petra · 3 December 2024

★★★★★ 5/5

Google

We represent the Parent Teacher Association (PTA) of Risley Lower Grammar School, which is a small village school in Derbyshire. We are very grateful to Robert Ellis for the support they so kindly gave our PTA last year. Such support is vital on our fundraising journey and even more so to such a small school as ours if we are to be able to raise the funds required to be able to provide enrichment opportunities, resources and equipment for our wonderful pupils. Thank you once again.

Risley · 2 October 2022

★★★★★ 5/5

Google

We would highly recommend Robert Ellis Lettings in Long Eaton. The staff are very helpful, nothing is too much trouble. We had an issue with a utility bill, which was clearly wrong and Amy (who was amazing) bent over backwards to get the issue resolved for us. A great team.

Julie · 25 August 2024

★★★★★ 1/5

Trustpilot

Rude & obnoxious.

DISCRIMINATORY, RUDE & IN NO RUSH TO FIND TENANTS FOR YOUR PROPERTIES. I am disabled on full PIP/ UC etc. My current overnight carer alsp works full time and happy to stand guarantor. As he doesn't contribute to my rent or utilities he can't have any tenant rights, so when my health deteriorates I will prefer to have a female carer. I have been trying to arrange a viewing on a bungalow on Beaumont drive. I have rent,/ deposit on standby, yet despite trying 7/8 times they fi ally got back to me today in a rude tone of voice, like having to ring me back was an inconvenience. She gave me a viewing time, then asked what my total household income is.. I explained my situation. & after having to work out the annual income of my carer, and myself, she flatly told me that the required annual income for tenants was (a figure about £200 more than my annual income). I said "oh ok" to which she replied 'bye'before hanging up. I worked in property management and know that specifications such as that should be clearly advertised on their website, and should be outlined when advertising the property....They obviously werent happy with the fact I complained about repeatedly being ignored, & asked if the landlord is aware how hard their agent is trying to drive potentially tenants away. My rent would have been paid by the council due to my degenerative disability, & the fact I currently live in a 1st floor maisonette with 2 flights of stairs to face every fay of the week. I will NEVER Deal with Robert Ellis again.

Emma · 19 September 2024

★★★★★ 1/5

Trustpilot

Poor customer service…

I called the Arnold office to make an appointment to see one of the flat in NG7 area. It was tenanted flat. I had a conversation with Meghan. She was not kind enough to get a good impression of her. She had "take it or leave it" attitude. She said she would call the tenant in the flat for an appointment to view the property and never called back. What a rubbish customer service.

Metin · 16 December 2024

★★★★★ 5/5

Google

Many Thanks to the Team at Robert Ellis once again, for there professionalism and prompt responce to letting out my property. I have used Robert Ellis on many occasions, for many years, they look after you, your tenant, and take care of all the vetting, security checks, paper work and Legals so you don't have to worry. A personal thank you to Tim Davis, who has over seen my properties for many years. As always for doing what you say you will, in a quick, responsive, professional, courteous manner, Thanks Tim.

Martin · 1 May 2016

★★★★★ 5/5

Google

Great and seamless experience. Highly recommend this estate agency and Holly helped me so much with my queries! Thanks

Amara · 13 September 2025

★★★★★ 1/5

Google

Landlords be aware This is totally the worst experience i have ever encountered, i decided to go into full management with these people, big mistake! they are unprofessional and useless and rude because the manager hung up on me as i was telling him about these problems and related things in a heated discussion, this is unacceptable to treat customers like this. I had some bad tenants at my property that had cats that they never let out that soiled all over the place, it was obvious that they could not have done any inspections properly as a result all my carpets were ruined, i had to throw them all out, and the smell was well, you can imagine,I feel that is why the house inspectors never went in and inspected otherwise they would have told me about this awful smell they have a no smoking policy in the tenancy agreement, but these people smoked to the extent of yellowing white paintwork and cigarette burns on the wooden mantle, The back gate lock was broken by the tenants, Also they owed me 10 days rent, I was constantly visiting the long eaton shop asking for updates as their communication was shocking and every time i was fobbed of with, (the boss in question was in a meeting, or out the office all day, with there answer being,, can i get him to call you,, which most of the time he never rang, It was not until i asked about who was his boss that i had an email back saying that i was being paid the remainder of the deposit. There is a short fall in the money owed by quite a bit as the deposit was not nearly enough to cover all the damage, i did not pay 10% of the rent+vat every month to have stress like this. And on top of all this they must have given these undesirable tenants a reference to move on to some other poor landlord, I am very annoyed with my experience with Robert Ellis Long Eaton

Gary · 2 May 2015

★★★★★ 5/5

Google

Will Merritt was very quick to react to sort two viewings for me a short notice one of which was on a Sunday which wasn’t a working day due Him. He was polite, friendly, efficient and knowledgable. Well done Will 👍 …

Leo · 30 March 2020

★★★★★ 5/5

Google

We have found all the staff we have dealt with at Ellis' friendly and helpful, in particular Mark, who has given us good advice from the start, and kept us regularly informed of progress throughout, dealing efficiently with any problems as they arose.

Pippa · 31 March 2019

★★★★★ 5/5

Google

I just wanted to pop on to leave a review for Dawn Stokes at the Long Eaton branch of Robert Ellis. Throughout a tricky transaction, she was insightful and communicative way beyond what I would anyone would expect of her. Dawn's knowledge of the industry was invaluable, and despite always being tactful and professional, she was also so kind and has probably been the biggest blessing of the whole process for us. Thank you, Dawn!

Frances · 1 October 2022

★★★★★ 5/5

Google

We've recently completed on the sale of our lovely family home. We put it on the market in January, and we had a buyer within two weeks. The sale went through so smoothly, and with Caroline at the helm, she is worthy of more than five stars. You're a delight to deal with! Thanks to all at Robert Ellis, as we now start a new chapter in our lives.

Richard · 24 April 2023

★★★★★ 5/5

Google

Excellent service. Caroline kept the process moving, kept me up to date, and always came back to me very quickly! Thank you for all your help!

Daniel · 31 October 2022

★★★★★ 5/5

Google

Robert Ellis sold our house quickly, efficiently and exactly the price we hoped for. The whole experience from start to finish was professional and communication throughout a stressful period of our lives from Mark and the team was 5*. Would highly recommend.

Georgie · 31 March 2019

★★★★★ 5/5

Google

Over 10 years Robert Ellis have helped me buy and rent out properties. The latest purchase and letting from the Stapleford office has been seamless with the help of Debbie and Wendy. On a recent occasion when I needed expert advice, Robert Ellis (thank you Guy Hall) have been invaluable and I can’t recommend them highly enough. They have the perfect balance of professionalism and friendliness which makes them a pleasure to work with.

Dawn · 31 March 2019

★★★★★ 5/5

Trustpilot

Fantastic service from Arnold…

Fantastic service from the Arnold Branch in selling my property. Special mention to Lauren who held this sale together relentlessly through to completion. Cannot praise enough heart❤️

Stacey · 29 September 2024

★★★★★ 5/5

Google

Harry H was great, really able to engage with our questions about the house and was really helpful the entire time.

Jenny · 13 July 2025

★★★★★ 5/5

Google

Sold through Robert Ellis. Neill was absolutely amazing throughout the whole process, couldn't recommend him enough. Thank you to you and your whole team Neill.PositiveResponsiveness, Quality, Professionalism

Sukh · 20 June 2022

★★★★★ 5/5

Google

Ask for Molly - she is amazing, as was Jessica and her colleague who helped me find a rental property, view it, meet the landlord and complete the paperwork within a week - AMAZING TEAM OF CUSTOMER FOCUSED ANGELS!

Madi · 19 November 2024

★★★★★ 5/5

Google

Although Robert Ellis were not my Agents, they provided me with numerous updates regarding the sales they were dealing with as part of my chain. Caroline Dunn in particular was fantastic at contacting me and putting up with me, and gave me as many updates as she was allowed to do. If this is the service they give to people not paying them, I'm sure anyone who is will be well looked after.

David · 2 September 2022

★★★★★ 5/5

Google

Dealt with the Long Eaton office - very smooth and relatively quick process from start to finish. Everyone we dealt with was efficient and friendly. We were kept up to date by Holly throughout - thank you!

Lee · 3 December 2024

★★★★★ 5/5

Google

Supportive and polite. Thanks to Mark, Dawn and Leah

Nicola · 20 November 2023

★★★★★ 5/5

Google

Great service from Robert Ellis.Especially Caroline who has kept us informed through the whole process.

Gary · 1 June 2023

★★★★★ 5/5

Google

Just perfect, Holly and the team looked after us from the very first day to completion and beyond. Cannot thank them enough.PositiveResponsiveness, Professionalism

Stuart · 25 August 2022