York Estates London reviews

★★★★★ 1/5

Trustpilot

Affordable housing is a joke

Happy to put your rent up by £80 each year but don’t deal with any complaints. Don’t check tenants for affordable housing homes which are supposed to meet certain criteria and just put anyone in them. Then won’t help with anti social behaviour.

K · 15 August 2023

★★★★★ 5/5

Trustpilot

Lisa Johnson

Thank you, Lisa Johnson for all your help today, you was really friendly and polite and extremely helpful and efficient.

Mandy · 7 November 2024

★★★★★ 5/5

Trustpilot

Absolutely amazing customer service…

Absolutely amazing customer service would just like to thank ellie for making it such an easy process and hassle free.Look forward to collecting my keys in our new forever home thanks so much ellie .

Stacey · 5 February 2024

★★★★★ 5/5

Trustpilot

I've been speaking to Elaine Blake she…

I've been speaking to Elaine Blake she has been very helpful and very friendly, Elaine has kept me updated with everything making such a stressful time such as moving house less stressful Thankyou Elaine!

Shelley · 12 February 2024

★★★★★ 5/5

Trustpilot

Spoke to a lovely lady called Jane

Spoke to a lovely lady called Jane. Very helpful and nothing was too much trouble. Answered every question and was very clear and set up an appointment for the issue I had. Great asset to your team.

Adam · 5 December 2023

★★★★★ 5/5

Trustpilot

They really made an effort to help me.

Edward · 19 February 2026

★★★★★ 5/5

Google

Worked with George and Toni at York Estates for over 20 years. Excellent service. Would highly recommend them.

Wendy · 17 June 2019

★★★★★ 5/5

Google

Professional, efficient and friendly! Just rented a flat with them and couldn't be happier! Everything went smoothly. Thanks!

Camilla · 17 June 2019

★★★★★ 1/5

Trustpilot

yorkshire housing hse breach

Clear disregard for the health and safety of their tenants if you consider the facts. ... a main entry security door was broken for over 9 weeks allowing vagrants to move into the building 'squatting' right outside our unit, smoking, various paraphernalia, propping open fire doors, flamible debris dumped, we are on top floor.... !!!! they also willingly allow free rein for the general public shoppers revellers etc to park where I pay the service charge, we reported the suspicious activity (appears to be drug dealling), they've done nothing about this problem for 3 years.... they allowed someone to abandon a vehicle dumped outside in our car parking for over 18 months ...... yet still demand a full service charge every year ..... absolute disgrace.... cannot wait to move away ps and in me doing that will not solve the total disregard attitude they have toward tenants ..... you see...

Mr · 7 December 2022

★★★★★ 5/5

Trustpilot

While ringing up for further…

While ringing up for further information regarding a repair/renewal of flooring the receptionist Sarah dealt with it in a professional manner and made me feel things were going to be dealt with rapidly

Anthony · 25 January 2024

★★★★★ 5/5

Google

If you are renting, letting , buying , selling … I will highly recommend York Estates I have work with them for years - they are letting my properties and sold my apartment recently and I cannot be happier with their expertise , Professionalism and caring and attentive attitude.PositiveResponsiveness, Quality, Professionalism, Value

Tsveta · 16 June 2022

★★★★★ 5/5

Trustpilot

Caroline Schofield very kind and supportive. i'd like to put in a compliment about…

I'd like to put in a compliment about Caroline Schofield who was really helpful when I phoned housing up to raise some repairs I reported weeks ago.

Glenn · 15 May 2024

★★★★★ 5/5

Google

Great experience working with the team at York Estates with the management of my flat and subsequently a successful sale - thank you!

Anthony · 15 September 2025

★★★★★ 1/5

Trustpilot

Absolutely disgusting

Absolutely disgusting I've been phoning every day for 3 weeks for a tenancy swap and been ignored they've even been ignoring my social worker my flat is absolutely riddled with damp and mould has been for 5 years I've been fobed off I also have asthma and disability and need a ground floor ASAP noone is getting back to after I've got a doctors letter and filled out the application to move just feel very let as a tennert as I've looked after the property and feel there not doing there job and ignoring people in desperate need,

Gem · 31 October 2022

★★★★★ 1/5

Trustpilot

Absolute shambles.

Such a disgusting company; they’re quick to raise the rent but don’t carry out any repairs at all. Been waiting 2 months for them to repair the roof & they haven’t bothered at all. Now with the weather getting worse they still won’t move the repair up to an emergency & keep telling us to contain it. Horrific company. Oh and they keep cutting off calls mid way through the conversation and blaming the signal so you’re forced to ring back & explain all over again!

Nadia · 7 October 2022

★★★★★ 5/5

Google

Absolutely recommend York Estates! We recently bought a property through York Estates and were delighted with the help, professionalism, friendliness, and efficiency we received from both Julia and David. As buyers we weren't expecting such personal attention and care, but it was a wonderful surprise such that the entire experience was so much better because of these two - thank you!

Joey · 16 June 2020

★★★★★ 5/5

Trustpilot

Spoke with Ellie Moxon

Spoke with Ellie Moxon amazing service, she went through everything with me step by step ensuring i knew all details. so polite and friendly, absolute asset to the team.

Courtney · 12 March 2024

★★★★★ 5/5

Google

Brilliant service from beginning to end. Purchasing the property was very easy and quick. Highly recommend. Thank you Chrissy and team.PositiveResponsiveness, Quality, Professionalism, Value

Cem · 16 June 2023

★★★★★ 5/5

Trustpilot

Really happy

I had been speaking with Ellie Moxon, she was extremely kind and helpful, explained everything to me, provided answers to any questions I had and was lovely to deal with.

Julia · 13 February 2024

★★★★★ 5/5

Google

After years of having no end of problems with a huge and well known agency my patience finally ran out and I decided to try York Estates, a small and friendly local agents. And what a breath of fresh air they were! Very professional and responsive, always available, high quality results and a delightful team!PositiveResponsiveness, Professionalism

Duomatic · 16 June 2021

★★★★★ 5/5

Trustpilot

I really appreciate and can not thank…

I really appreciate and can not thank you enough for your help Nichola today. It was a great help in my hard time of finding a place to live. Thank you again.

Consumer · 15 December 2023

★★★★★ 5/5

Google

My wife recently sold our daughters' flat in Marylebone quickly and painlessly with David and Julia at York Estates (incidentally, the flat we bought through them eight years ago) - best estate agents in London - integrity, honesty, helpfulness and yet get the job done. The pushier agents we have dealt with could learn a lot from them. Dont look anywhere else.

David · 17 June 2019

★★★★★ 5/5

Trustpilot

Lovely service for Sian

Lovely service for Sian, responds to any enquires very quick, easy to talk to and couldn’t ask for anyone better to help me with my new property.

Jess · 22 February 2024

★★★★★ 5/5

Trustpilot

A very happy customer

The female customer service was so helpful as they've always been in the 20+yrs I've been with yorkshire housing. She went above and beyond for me with a excellent result. Thank you.

Sheila · 31 October 2023