Trusted Agent profile · London
★★★★★
414 reviews across 2 platforms
81/82 Crawford Street, London, W1H 2HA
York Estates's office in London, at 81/82 Crawford Street, is rated 4.5 out of 5 across 414 reviews on two platforms, including 169 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. York Estates hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for York Estates, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleHighly professional small privately owned estate agent. I'm reviewing as the buyer of a property York was selling, and they were a pleasure to deal with, responsive and efficient. The letting department also very helpful. Highly recommended.
Thank you Nigel for your kind review. Delighted that you are happy with our services. Best wishes from all the York Estates team.
5/5
TrustpilotCustomer service
Superb customer service! Spoke to a lady called Jade who couldn’t have been more helpful, courteous and polite, faultless.
Hi Neil, thank you for your review, we're really glad that Jade was able to help! Shuang
5/5
GoogleMy partner and I rented a flat with York Estates and George was very friendly and of great help! Their services are very professional and we felt like they go the extra mile in order to make us feel comfortable.
5/5
GoogleVery pleased with the service I got when they sold my flat in the summer of 2022. They showed great persistence in seeing sale through, and were a pleasure to deal with. I recommend them.
Thank you Martin, happy we got there in the end! Wishing you all the best.
5/5
TrustpilotMy new home
Very polite,friendly and efficient staff.houses are always clean and I love my new forever home from them.
Hi Denise, we're so glad to hear this, thanks for your lovely review! Shuang
1/5
TrustpilotNot worth a phone call
It’s clear this company is a disgrace. Look at the reviews. Phones and messages go unanswered. Incredibly, they are recommended by Social Services. I’ll be contacting the relevant Minister to query that one.
Hi - I'm sorry you had a bad experience with us. If you'd like to follow it up with us, or still need more information, please send us your details - we've sent an information request through Trustpilot. Your experience is certainly not what we want our customer to have. Chloe.
5/5
TrustpilotMy experience with Ellie Moxon of…
My experience with Ellie Moxon of yorkshire housing qas very good. She was attentive and listened and responded to my needs. I would definitely recommend.
Hi Nicola, we're glad to hear your positive experience with Ellie, thank you for sharing this with us and recommending us! Shuang
5/5
TrustpilotAll the staff were fantastic
All the staff were fantastic, from the initial call to the viewing and signing. Professional and helpful.
Hi Peter, thank you for your lovely review, we're glad that you had a very positive experience with us! Shuang
5/5
GoogleSuperb service from beginning to end. Very easy to work with, quick, and efficient, which helped make the process go very smoothly. I've worked with York Estates a few times now, and it's been a first class process each and every time.PositiveResponsiveness, Quality, Professionalism
Bill, you were an absolute pleasure to work with. When everyone has the same common goal it makes the process so much more efficient and, of course communication is key…..Welcome to the neighbourhood
5/5
TrustpilotHad the best experience with Ellie
Had the best experience with Ellie. Was very helpful & very understanding with my situation. Helped so much, couldn’t recommend more !
Hi, we're so glad to hear your positive experience with us, thanks for your lovely review! Shuang
5/5
TrustpilotBoth Ellie and karen have been really…
Both Ellie and karen have been really helpful. Everything from start to finish signing for our new house has gone smoothly.
5/5
TrustpilotGreat service
A couple of hiccups, but solved immediately in application, always willing to help and treat you like a normal human being unlike most
Hi Robert, thanks for your lovely 5 star review! I'm glad we were able to turn this around for you and give you a great experience! Thanks, Olivia
5/5
GoogleHands down the best renting experience I have ever had. Zena and George are very helpful and quick to respond, they resolve all our issues with the apartment, however minor or major - in a constructive and prompt manner. Very pleasant and smooth!
Hi Oleg, we're so happy that you've had a great experience. Thank you for taking the time to write your very kind review. We're always here if you need us!
5/5
GoogleGeorge was absolutely fantastic in helping us secure our flat! He responded to my emails swiftly at all times of day and night! I cannot recommend York Estates highly enough.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotWhat a lovely helpful team
What a lovely helpful team , Ellie worked hard over a few months to find us our dream home, thanks again Ellie Take care the Halls
Hi Chris, thank you for the lovely review. We're so happy for you that you have found your dream home with our amazing Ellie's support! Shuang
5/5
GoogleYork Estates have handled my 2 small rental properties for over 20 years and I would never think of moving to another agent. Utterly reliable and very helpful when I have needed advice on problems or issues with the properties. I could not recommend them more highly.PositiveResponsiveness, Professionalism
Dear Anne-Marie, it has been an absolute pleasure working with you over these years.
1/5
TrustpilotNo response when tried to call about…
No response when tried to call about the current damp and mould issue we have been dealing with for over 6 months, emails sent and no repose at all.
Hi James, we'd really like to speak to you about this and get your damp and mould issue looked into. I've sent across a information request through Trustpilot if you could send over your details so one of our customer experience team can give you call. Thanks, Chloe.
5/5
TrustpilotVery Happy Man
Moved to a property of theirs and thebprocess was so easy and the staff were so helpfull Can highly recommend
Hi John, we're so glad to hear you had such a positive experience signing up with us! We hope you're happy in you're new home :) Thanks, Olivia
5/5
GoogleGreat service on our recent sale - From both David and Julia who were both extremely attentive in terms of followup - chasing the buyer, the buyer’s solicitors - and my own solicitors - to make sure the process did not stall. They truly went above and beyond, as they say!
Thank you so much for your kind words, as always it is our pleasure!
5/5
GoogleWorking with York estates was an absolute pleasure. George was extremely devoted and hard working throughout the letting process. I would highly recommend their services and expertise to anyone looking to let a property.
5/5
TrustpilotShe was really friendly and…
She was really friendly and understanding and answer all my questions. She is flexible with timing for view property
Hi Masood, thank you for your lovely review, we're glad to hear your positive experience with us! Shuang
5/5
GoogleWorking with York estates was an absolute pleasure. George was extremely devoted and hard working throughout the letting process. I would highly recommend their services and expertise to anyone looking to let a property.
5/5
TrustpilotExcellent
Very welcoming can't fault them Nothing to much trouble Very happy
Hi Debbie, thank you for your lovely review, we're pleased to hear that you're really happy with our service! Shuang
5/5
TrustpilotGreat help from Elaine everything was…
Great help from Elaine everything was fast with my new property so polite and understanding would highly recommend
Hi, thank you for your lovely review! We're glad to hear Elaine was a great help to you in the process! Shuang
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: York Estates, London won Trusted Agent.
Tell us what you need and we'll put you in touch. York Estates hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
