Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleExtremely disappointing.
Reserved a viewing with them for a house a month ahead. Told them we are 2 full-time working people and one international student with a guarantor. They reserved us a spot. Got a call from them just two days before the viewing, canceling us beforehand because one of us is a student. Couldn’t have been mentioned 20 days ago when we were agreeing on this? Absolutely unreliable agency.
Varvara · 21 June 2023
Agent replied · 20 June 2024
Hello Barbara,
Thank you for your review.
We here at Winkworth strive to provide the best service possible for our clients. Unfortunately, we can only relay information once received. As soon as we were made aware of the requirements we got in touch with all viewers. We are still happy to assist with your property search and have many properties coming available each week.
Please do let us know if you require our assistance with your search?
We look forward to hearing from you
★★★★★ 5/5
GoogleHad a great experience renting an apartment thanks to Kwesi, prompt turnaround on all queries and exceptionally helpful during and after the viewing. Very friendly and made finding the right apartment for me stress-free
Dylan · 22 August 2024
★★★★★ 5/5
GoogleJames was very helpful and professional he got back to us very quickly about any queries. Thanks for all your help.
Conor · 21 June 2023
Agent replied · 20 June 2024
Hello Conor,
Many thanks for your review and glad to hear you had a good experience.
Winkworth New Cross
★★★★★ 5/5
GoogleI had the pleasure of working with Donovan at Winkworth Newcross during my property search, his thoroughness, welcoming demeanour, and attentiveness made the entire process smooth and stress-free. From the very beginning, he demonstrated professionalism, ensuring that all my needs were met, he was easily contactable and ensured that I was fully informed every step of the way. Donovan’s dedication and excellent work reflects the high standards of the business, and I would highly recommend his services to anyone in need of a reliable and professional property agent.
-Darnell
Darnell · 21 August 2024
★★★★★ 5/5
GoogleMaura and Charlene were brilliant with helping us secure a property to rent. Took its sweet time due to our own references but overall they reassured us and everything went through! Super nice office in new cross too especially with the doggos :)
Emily · 22 June 2019
Agent replied · 20 June 2024
Dear Emily
Thank you for your review.
Please pass by our office anytime you are in the area.
Kind Regards
The Winkworth Team
★★★★★ 5/5
GoogleA big thank you to Phoebe who went beyond the call of duty to help me. They whole team is both professional and caring. Thank you again so much.
Jessica · 22 September 2024
★★★★★ 5/5
GoogleIt is very hectic to find a property now a days, and then when you call for a quarry, a gloomy and unhelpful voice creates extra stress on you. But when I called Winkworth Kwesi Mensah's response his helpful way of asking me questions and immediate problem solving skills made my day. Evern if I can't secure a place with the company I will keep this call in mind. Thanks a lot!!
Zarirbin · 26 November 2024
★★★★★ 1/5
GoogleWill be contacting the housing ombudsman, the local licencing authority, trading standards and a solicitor regarding the shady, barely legal practices of this letting agency. The stress this office has caused my family is off the scale! Avoid if you value your sanity.
Sophie · 22 September 2024
Agent replied · 22 October 2024
Hi Sophie,
We are unable to find your details on our portals.
Please contact us at newcross@winkworth.co.uk and we can look into any issues promptly.
Kind regards,
Winkworth New Cross
★★★★★ 5/5
GoogleDonovan was so friendly and extremely helpful and forthcoming with us! We really appreciated his openness and help with everything - he was also very quick with responding.
Elizabeth · 18 August 2024
★★★★★ 1/5
Googlewouldn’t even rate it a 1 star.
Very unprofessional, my partner and I had an appointment at 3:30pm today to view a property and our estate agent didn’t even bother turning up for the appointment. We did not receive a phone call to let us know where he is.
We waited outside for 30mins and still no phone call so we decided to leave.
Winkworth manager, please have a word with your staff. You could also check the appointment today it’s under Mr. Tran at 3:30pm 24/02/21NegativeResponsiveness, Quality, Professionalism
M · 21 June 2021
Agent replied · 20 June 2024
Hi Mr. Tran,
Very sorry to hear this was the experience you had with Winkworth and would like to reassure you that we do not pride ourselves on such actions/characteristics. If you are still looking I'd personally want to offer assistance and help find you something suitable and can confirm an event like this would not take place under my watch.
We are firmly placed in number 1 in the area and I believe this is solely on the basis of service provided so we do hope we can example this for you going forward. again very sorry this was your experience and we will do all we can to get this rectified.
Hope this helps,
Winkworth Lettings Team
★★★★★ 5/5
GoogleFirst time tennant. Services made the experience easy and smooth. Always responsive to emails.
Michael · 21 June 2023
Agent replied · 20 June 2024
Dear Michael,
Thanks so much for sharing your experience with our office. Look forward to working with you again.
★★★★★ 5/5
GoogleJust signed for a flat thanks to Donavon!!!! Proper great guy, really friendly and went out of his way to help !! 10/10 would recommend !!
Tallulah · 17 August 2024
★★★★★ 5/5
GoogleHappy to say that Sky was professional and helpful all the way during our journey we are very pleased with the servicePositiveProfessionalism
Jennifer · 21 June 2022
Agent replied · 20 June 2024
Good afternoon Jennifer,
Thank you for this kind review! We hope to continue the smooth sailing of your current sale, and are pleased you are satisfied with Sky's service.
Winkworth New Cross- Sales Team
★★★★★ 5/5
GoogleViewings with Emmanuel were great!
Sakke · 10 May 2025
★★★★★ 5/5
GoogleHannah and Sadie were super lovely and diligent! Thanks :)
Rebeca · 21 June 2023
Agent replied · 20 June 2024
Hi Rebeca,
Thanks for leaving such a positive review, we are always happy to help.
Kind Regards,
Winkworth New Cross
★★★★★ 5/5
GoogleI will always be so thankful to Phoebe, she was amazing during the process.
She really helped me to find a property that match everything that I was looking for.
She is an amazing member for team and great Customer service.
Kind Regards
Juan.
Juan · 21 April 2024
Agent replied · 20 June 2024
Hi Juan,
Thanks ever so much for your feedback. We are pleased that you enjoyed the service provided by Phoebe. We wish you all the best with your new home
Winkworth New Cross
★★★★★ 5/5
GoogleWe used Charlene Garcia Marin's services when looking for a property this spring. Charlene was extremely professional, understanding and kind to me and my husband. I very much recommend working with her.
Mirela · 22 June 2019
Agent replied · 20 June 2024
Dear Mirela
It was a pleasure helping you find a property.
All the best
Charlene
★★★★★ 5/5
GoogleWe had a great experience throughout our tenancy in a property managed by Winkworth. Ursula has always been very efficient to get any issues resolved, and made our tenancy very easy from start to end.
Larissa · 25 July 2024
Agent replied · 22 October 2024
Hi Larissa,
Thank you for your kind review, we wish you all the best!
Winkworth New Cross
★★★★★ 5/5
GoogleAndre and his team were very efficient and pro active. We are very happy in our new home.PositiveResponsiveness, Professionalism
Alix · 25 August 2021
Agent replied · 20 June 2024
Hi Alix,
Thanks for your review. Great to hear you're happily settled in!
Best wishes from all of us at Winkworth.
★★★★★ 5/5
GoogleJo Carter and her team really go above and beyond to help you. They are friendly and very honest in advising you on the best solutions. This for us has been, by chance, the second time we have dealt with them over the years and both times we have had a stress free experience. Highly recommended!
Stefania · 22 June 2019
★★★★★ 5/5
GooglePhoebe at Winkworth has been absolutely amazing at managing the sale process of my flat - great communication and advice throughout. I particularly liked that Winkworth provide weekly data on viewings and online interest - it's something I haven't experienced with their competitors when we sold a different property earlier this year. Thank you so much - would definitely recommend!
Catherine · 17 August 2024
★★★★★ 5/5
GoogleExcellent property consultant, Kwesi Mensah was very friendly and helpful ..
Robin · 23 August 2024
★★★★★ 5/5
GoogleDonovan was very helpful, hardworking and easy to contact.
Eoin · 22 September 2024
★★★★★ 5/5
GoogleWe've had a great experience working with Donovan to secure our flat !! As a first-time renter, the process was new and a quite overwhelming for us, but Donovan's support made it so much nicer. He was enthusiastic and fully committed to helping us secure the home we wanted, and we are very grateful for all his help !
Hamnah · 21 August 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
