Trusted Agent profile · London
★★★★★
223 reviews across 2 platforms
157 New Cross Road, London, SE14 5DG
Winkworth's office in London, at 157 New Cross Road, is rated 4.3 out of 5 across 223 reviews on two platforms, including 219 Google reviews rated 4.3.
Tell us what you need and we'll put you in touch. Winkworth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleSold a new build 1 bed in Deptford with Phoebe and the team. Very easy and hassle free process. Would recommend,
Hi Gareth, Thank you for your kind words and recommendation. We’re so pleased to hear that Phoebe and the team made your Deptford sale a smooth and hassle-free experience. It was a pleasure working with you, and we wish you all the very best for the future. Many thanks, Winkworth New Cross
5/5
GoogleOur first home purchase through Winkworths was a positive experience. Ozlem was exceptionally patient with our numerous visits to the property and remained supportive even after completion!
5/5
GoogleI would like to express my deepest gratitude and commendation to Donovan from Winkworth. From the very beginning of my search for an apartment in London, he displayed exceptional commitment and dedication. Donovan went above and beyond my expectations, not only finding the perfect property but also assisting with every step of the process, including all the necessary documentation. His proactivity and professionalism made all the difference, making this experience much smoother and more efficient. I highly recommend Donovan and am extremely grateful for all the help he provided.
5/5
Google⭐️⭐️⭐️⭐️⭐️ Winkworth Estate Agents provided an exceptional service throughout my property transaction. Their pricing was transparent, the team was friendly and well-organized, and George, in particular, worked tirelessly to navigate holiday-related complications. The quality of service, coupled with good value, makes Winkworth highly recommended for a seamless and stress-free experience. Thank you to the entire team, especially George!
Hi Charlotte, Thanks for leaving us such a lovely review, we are glad to have provided you with a great service.
5/5
GoogleMy fiancée and I were looking for a new place to call home following our wedding in July and Winkworth have been able to find us such a great place! Kwesi and Hannah were the agents that helped us and they’ve been so supportive throughout the process. They answered all our queries in a clear and timely manner and have been a pleasure to work with. They’re both excellent professionals who have made finding a new home and stress free experience. As a result I’d recommend them and Winkworth to whoever’s considering them as an estate agent to find a place to live!
5/5
GoogleFintan was very helpful during my search and during the process. Would definitely cooperate again with him on my next search!
5/5
GoogleI’ve had a very positive experience with Winkworth. They manage my property well and provide a professional, reliable service. The lettings team are always responsive and quick to deal with queries, and the management team are hands on, …
Hi Barry, Thank you for taking the time to share your experience. … More
5/5
GoogleOzlem from Winkworth did a great job in selling my property within a short span of time during difficult market conditions. She was very thorough and went out of her way to look after my interests.
Hi Rana, Thank you for your lovely feedback. We’re delighted to hear Ozlem was so helpful. We really appreciate you taking the time to share your experience. Kind Regards, Winkworth New Cross
1/5
GoogleMy rental agreement managed by Winkworth fell through two weeks before my move in date, even though they had said in writing, multiple times, that the landlord had accepted our offer. After costing us thousands of pounds in associated move in costs because of this and only informing us the deal had fallen through via email, nd even admitting to their atrocious miscommunication, they tried to buy me off with a 50 pound Amazon gift card. An utter joke of an estate agency, don't work with them if you value your sanity.
Hi Katie, Very sorry to hear this was the service you experienced and would like to reassure you that we do not pride ourselves on such actions/characteristics. With that said, the decision to no longer proceed with the tenancy is at the discretion of the landlord but we tried our upmost best to ensure the tenancy could still go ahead as planned. We tried to call you but didn’t manage to reach you or your partner so followed up with an email to inform you of the landlord’s decision as soon as we heard back. Unfortunately, despite our best attempts to get you moved in the final verdict is with the landlord. We take pride in providing the best service for each and every client. We sincerely apologise that this was not your experience and can assure you that should you rent with us in future your experience will be a lot more positive. Hope this helps, Winkworth New Cross
5/5
GoogleWe have used Winkworth for some time and they have managed various Lettings for us. They have found us some very good quality tenants over the years and we will continue to use them into the future. Gibson is always very attentive and Sadie has been a great recent addition to the team!
Many thanks for your review, Alex! All the best from us at Winkworth New Cross.
5/5
GoogleHuge thank you to Ozlem for her friendly and professional help!
5/5
GoogleDonovan was extremely forthcoming with his knowledge of the rental market in London, and was brilliant in helping us secure a flat. Cannot recommend him enough as an agent.
Hi Will, Thanks for the positive review on the service provided by Donovan. Much appreciated! Kind regards, Winkworth New Cross
1/5
GoogleIf I would, I would put 0 stars. The house was super dirty when we arrived and in the middle of renovations so I lived in a room with a BROKEN window for 6 months, using an electrical heater to heat up the room and wasting a ton of energy. After I moved out I heard they refused to give back the deposit because of cleaning, when I for a fact know this was not an issue and it was CLEANER than when we arrived. Very rude and condescending people, and disorganised about making arrangements for contractors to come to the house. They would often say one day and then never come. Super uncomfortable treating with them and hope they are better this year.
Hi Ali, Very sorry to hear this was the experience you had with Winkworth and would like to reassure you that we do not pride ourselves on such actions/characteristics. With that said, the property was let in suitable condition as it had undergone renovations ahead of your move in. Issues with the windows were out of our control and delay was caused by the third party company authorised to install the windows. We take pride in providing the best service for each and every client. We sincerely apologise that this was not your experience and can assure you that should you rent with us in future your experience will be a lot more positive. Hope this helps, Winkworth New Cross
5/5
GoogleRenting out with Winkworth was so easy and quick. It was really a hassle-free experience for me. Special thanks to Donovan and Hannah for their professionalism and efficiency.
Hi Onur, Thanks ever so much for your feedback. We are pleased that you enjoyed the service provided by Hannah and Donovan. We wish you all the best for the future Winkworth New Cross
5/5
GoogleKaterina Dangova is an absolute star. Not only is she lovely, but very prompt with all my questions and queries. She has made my property hunt so enjoyable and got me the perfect property. Onwards to exchanging the contracts soon.
Hi Gerald, Thanks ever so much for your feedback. We are pleased that you enjoyed the service provided by Katerina. We wish you all the best with your new home
1/5
GoogleDodgy family duo - rent hiked me during Covid and stole my deposit when I tried to leave. Pretends to be a third party but seem to own many of the properties they manage. Flat had a mouse problem, front door locks didn’t work and when someone tried to break in our front door (because it was noticeably dodgy and was on a somewhat prominent road in Peckham) they blamed us for breaking it deliberately? Really only the tip of the iceberg in terms of the terrible experience I had with them. Would actively avoid
Hi Audrey, Whilst we are truly sorry you feel this way. We endeavour to provide the best service possible to both landlords & tenants and are always happy to look into ways we better our service. With that said; both Winkworth and your landlord tried their hardest to accommodate all your requests and respond to any maintenance issues inside the property promptly. Once again, sincere apologies for any inconveniences causes and wish you all the best going forward. Winkworth New Cross
5/5
GoogleI work with Zulekha Warid & Sadie Carter in terms of there maintenance as a contractor, and couldn’t ask for a better service and a thorough team to work with, very fair and reliable, would recommend to anyone!
Hi Nancy, Thank you for your kind words. We’re thrilled to hear that Zulekha and Sadie provide such reliable and thorough support. Your recommendation means a lot, and we’re glad to have you as a valued partner. Kind regards, Winkworth New Cross
1/5
GoogleWould avoid - Accepted our offer on a flat to rent, went through referencing etc, and then a week before the move emailed to say the rent had gone up by £400. Left us in a very sticky situation. Also was a delay in sending us holding deposits back.
5/5
GoogleI was recently assisted by Nathan. I called to enquire about a property. He was extremely helpful and diligent in sharing his professional advice as well …
Hi Priscilla, Thank you for your kind review. … More
5/5
GoogleI had been looking for a property for about 2 weeks and winkworths really helped me get the ball rolling and was incredibily supportive throughout the entire process. James was amazing with how quick feedback was given and the whole process was so smooth!
Dear Oliver, Thanks so much for sharing your experience with our office. So glad to have been able to help. Winkworth New Cross
5/5
GoogleDonovan was a great and kind agent. He helped a lot and was always easy to communicate with. Thank you a lot!
Hi Mara, Glad to hear you was happy with the service provided by Donovan. We wish you all the best. Kind regards, Winkworth New Cross
1/5
GoogleBooking a viewing was easy and efficient, after giving an offer for the flat things went quickly too. Although, I felt quite pressured into renting the flat while the sale is in the process even though I have mentioned few times I'm staying with the family and renting doesn't interest me. After the sale memorandum came out my emails were only half answered when I had questions. The seller of the flat was investor and the agency made sure to highlight this to me repeatedly telling me they have more properties with this person. The investor wanted to meet in person before the sale, which was organised by the estate agents, on the date of our "meeting" I was told that there was the last minute change, the investor can not make It in person but we will have a zoom call, which of course never happened, I have travelled from other side of London just to waste my morning waiting for this important investor not to even respond to agency calls. Before I left, I was told we will re arrange the zoom call but have never heard back from the estate agent. The whole process was so unprofessional, it made me feel like the investor selling the flat was the important one here and my time didn't matter.
Hi Gintare, We are truly sorry to hear this is the experience you had with Winkworth and would like to reassure you that we always endeavour to uphold good customer satisfaction and service for both buyers and sellers and are always happy to take feedback on how our service could be improved. Whilst I understand you may feel like your time was wasted; I can assure you we did our absolute most to ensure the process went smoothly but some of the situations that occurred were completely out of our hands. We tried our best to re-schedule the meeting for both parties but unfortunately the sellers schedule did not facilitate this happening as quickly as we would have also liked. Once again, sincere apologies for the service experienced and we are always happy to assist with your property search and endeavour to give the best service always. Winkworth New Cross
1/5
GoogleDisorganised time wasters. I had a viewing booked - organised by Sadie - which I travelled up from Brighton for, as well as making arrangements to leave work early, buying a train ticket etc. I emailed in the morning check in again on the viewing (I replied to the confirmation email which set out the time) and then was left waiting outside the property - no one showed up and when I called Winkworth they tried to pretend it was my fault saying they thought I was booked in on Saturday (never even nearly discussed a Saturday viewing), but then also gave a number of other useless excuses including saying that Sadie who booked my viewing moved to another branch (I spoke to her the day before). I had no bounce back from my email to her so obviously she still got me emails checking in on the viewing. Avoid avoid avoid
Hi Melis, We are truly sorry about the service you experienced. This matter is being looked into internally. Whilst we appreciate you can't get your time back, we've reimbursed your train fare. Once again, sincere apologies for the service experienced as this is not the service we endeavour to provide. Winkworth New Cross
5/5
Googlegreat experience with winkworth, i was let down by a different branch a few years ago so it’s great to have had a better experience at new cross. fintan was great, approachable, easy to talk to and facilitated a successful flat viewing. i also had positive interactions with hannah. thanks both! :-)
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Tell us what you need and we'll put you in touch. Winkworth hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
