Trusted Agent profile · London
★★★★★
223 reviews across 2 platforms
157 New Cross Road, London, SE14 5DG
Winkworth's office in London, at 157 New Cross Road, is rated 4.3 out of 5 across 223 reviews on two platforms, including 219 Google reviews rated 4.3.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GooglePhoebe is a fantastic estate agent, communication is very easy and she also looks out for properties matching your research criteria.
Hi Agnese, Thank you for your kind review on the service provided by Phoebe, we wish you all the best! Winkworth New Cross
5/5
GoogleMany thanks to Miss Phoebe for her great service at anytime. Well done Winkworth for an excellent real estate activity!
Hi Luciana, Thanks ever so much for your feedback. We are pleased that you enjoyed the service provided by Phoebe. We wish you all the best! Winkworth New Cross
1/5
GoogleWorst estate agent I’ve dealt with. Bought my property through them and then tried to sell it thought them but their staff is now a bunch of youngsters who are scared of the phone and just hide from giving their customers clear communications. It was frustrating to work with them and got no further with my house sale. Went elsewhere and had much more success.
Hi Anna, Very sorry to hear this was the experience you had with Winkworth. We are firmly placed as number 1 Agent in the area with communication being one of our strongest attributes as a team and I believe this is solely on the basis on the service provided by all members of the team, results achieved for our clients and the knowledge we all have on the industry and market. We endeavour to provide the best service possible to all clients and are always happy to look into ways we can better our service. With that said, sincere apologies for any inconveniences caused and wish you all the best going forward. Hope this helps, Winkworth New Cross
5/5
GoogleGreat experience with George. He was friendly, efficient, and easy to approach with questions. First time buying and the whole process went smoothly with no issues, thoroughly recommend!
Hi Eden, Thank you for your lovely review. We’re delighted to hear that your first-time buying experience went smoothly and that you felt well supported throughout. We truly appreciate your recommendation and wish you all the best in your new home. Kind Regards, Winkworth New Cross
1/5
GoogleDO NOT trust them A few years ago, this agency sent me a fake invoice and wrongly charged me £331.20. Very untrustworthy behaviour. I still have the invoice and will attach it if possible.
Hi Ramyar, We’re sorry to hear about your experience and take any concerns like this very seriously. Our agency always aims to operate with honesty and transparency, and we’d never knowingly issue an incorrect invoice. Please contact us at newcross@winkworth.co.uk with the details so we can review and resolve this matter. We sincerely apologise for any inconvenience this may have caused. Winkworth New Cross
5/5
GoogleThe experiance start to end was effecntly and the easiest process I've experianced when it comes to moving homes. Inpactiarrly thank you to Donovan for his experit adverse and making the experiance enjoyable as he's increble helpful and reliable.
5/5
GoogleDonovan has been really helpful throughout our whole process. He is a lovely and genuine person who is always happy to help and is prompt with his replies. He kept me in the loop consistently and has great communication. I couldn’t recommend him enough ☺️
5/5
GoogleLondon letting agents are notoriously difficult to work with, but we had a fantastic experience with Winkworth! Both Hannah and Sadie were informative and really helped us through some complex referencing.
Hi Kahealani, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. - Winkworth New Cross
1/5
Googlewouldn’t even rate it a 1 star. Very unprofessional, my partner and I had an appointment at 3:30pm today to view a property and our estate agent didn’t even bother turning up for the appointment. We did not receive a phone call to let us know where he is. We waited outside for 30mins and still no phone call so we decided to leave.
Hi Mr. Tran, Very sorry to hear this was the experience you had with Winkworth and would like to reassure you that we do not pride ourselves on such actions/characteristics. If you are still looking I'd personally want to offer assistance and help find you something suitable and can confirm an event like this would not take place under my watch. We are firmly placed in number 1 in the area and I believe this is solely on the basis of service provided so we do hope we can example this for you going forward. again very sorry this was your experience and we will do all we can to get this rectified. Hope this helps, Winkworth Lettings Team
5/5
GoogleMe and my friends just moved into a flat managed by Winkworth and we’re so happy with it. Specifically, agent Donovan was super helpful throughout the whole process. His prompt communication, clarity, and attentive service made the renting procedure fast and smooth!
3/5
GoogleHad 3 different experiences from different agents James very professional and tried to help me find a place *5 stars One young lady could not get me in on time and professionally cancelled. However, one women (fish) booked my appointment I had a feeling I could not rely on her after she said I give everyone an equal opportunity something in the tone made hesitate. passed by after work to check all was set for the Saturday viewing and found out from some random colleague the flat had gone and even worse his snotty response was you won't find another at that price. To the manager with the sweet dog time to keep the gold standard workers and get rid of the fish! I think it is the same person upsetting people. If you need to cancel just cancel but ghosting people come on!!!
Hello Cheryl, I'm sorry to hear not everything about your experience was positive. If you'd like to share more details and discuss further, please contact us at newcross@winkworth.co.uk , we'd welcome the opportunity to improve. Winkworth New Cross
5/5
GoogleThe property management team ( Ursula and Esmee) are fantastic and a pleasure to deal with! They are extremely professional and always send works orders over with great detail, making our jobs much easier to arrange the correct members of our team to attend. Ursula and Esmee are always available to speak to if there are ever any issues and they work tirelessly for their tenants and landlords to get any issues sorted as quickly as possible. We have built a good working relationship with the property management team and long may it continue! If you need anything property related then look no further than Winkworth!!
Hi Andrew, many thanks for sharing your experience with us. We look forward to working with you in the future. Warm regards, Winkworth New Cross
5/5
GoogleDonnovan has been absolutely amazing! He was so quick to resolve any issues that we had. He’s been so helpful and patient, and has made the whole process a lot easier for me as a first time renter and I cannot thank him enough!
5/5
GoogleGood communication and support from Kwesi before the viewing and during the tenancy application. You sense the professionalism and experience from the agency in all the process.
Hi Paul, Thank you for your kind feedback. We’re delighted to hear that Kwesi and the team provided great communication and support throughout your tenancy process. Your recognition of our professionalism and service means a lot to us. Kind Regards, Winkworth New Cross
1/5
GoogleAn incompetent bunch of people. James and Ebony in particular taking the prize. Priding themselves in making the simplest task difficult. No coordination among staff at all, dozens of the same emails sent , having to respond the same points over and over again. Passive aggressive and generally rude demeanour. No adherence to housing laws and tenant rights with unannounced visits . Reported to the council on 4 occasions. If you’re a slumlord this is your place !
Hi Federico, Whilst we are truly sorry you feel this way. We endeavour to provide the best service possible to both landlords & tenants and are always happy to look into ways we better our service. With that said, whilst I appreciate it may have seemed repetitive our process here is to always ensure notice is provided prior to any and all viewings taking place. Regarding the unannounced visit, I understand there was some confusion between all involved as some of your housemates prefer to be called whilst others were happy to be emailed. During this visit my colleague was outside waiting for the viewer when he met a housemate of yours outside the property who asked if a viewing was taking place. When the confusion became apparent, my colleague asked if it’d still be ok for the viewing to go ahead or if we should cancel the viewing then was told to still conduct the viewing. With that said, sincere apologies once again. We’ve taken your feedback on board and wish you all the best going forward. Gibson Oluwole Associate Director
5/5
GoogleExceptional experience I have ever encountered, and the process was remarkably more straightforward than anticipated. The prompt response time was particularly impressive, as they even addressed my inquiries beyond office hours. In particular, Donovan, one of the agents, was truly outstanding. His expertise made the entire process effortless, alleviating any concerns I had. Outstanding service!
Hi Dani, Thanks for sharing your positive experience with Donovan. Glad to hear we were able to assist you with finding a new home Kind regards, Winkworth New Cross
5/5
GoogleAndre as senior consultant was very attentive throughout the process of the sale. Despite a few setbacks, he maintained focus and the sale went through only last week. I would recommend Winkworths as they are professional and show attention to detail.PositiveResponsiveness, Quality, Professionalism, Value
Dear Helen, Many thanks for your review. We're really happy to have seen your sale through to the end and wish you the very best in your future plans. Winkworth New Cross team
1/5
GoogleThey are irresponsible, especially Mrs. Úrsula Doyle, they only worry about taking money from the deposit of the tenants, even leaving the house in perfect condition, practically, I feel cheating by that lady, Úrsula Doyle.NegativeProfessionalism
Good Afternoon Oscar, Sorry you are disappointed on the service that has been provided to you from Winkworth in New Cross on the return of your deposit. Please note the agency does not hold your deposit, it was protected in a TDS scheme. At the end of the tenancy, an inventory was carried out to reflect the return of the property. This document was provided to you and the landlord. The landlord felt deductions were necessary for items missing and an end of tenancy clean. This was provided to you in writing and with costs. Both parties came to an agreement and the deposit was returned. I wish you well in your new rental property.
5/5
GoogleI was a tenant in a Winkworth managed property for 2 1/2 years. The team were very professional and helpful. Any issues i had were out of their control (sorting out Broadband) but they did their best to help. They arranged detailed inspections at the start and end of the tenancy and spot checks every six months. These spot checks were partly about checking up on me as the tenant but also gave me a chance to highlight any issues such as repairs needed (there weren't any). If I'd been the landlord, I would have been reassured that Winkworth were doing their job. I would therefore recommend them to both landlords and tenants.
5/5
GooglePhoebe Kemigisha - great service, great communication. She deals with with both my lettings and sales. Will continue to use Winkworth just because of her!
Hi Rohit, Thank you so much for your lovely feedback. We’re delighted to hear that you’ve had such a positive experience with Phoebe and that she’s been able to support you across both lettings and sales. Your continued trust in Winkworth means a great deal to us, we truly appreciate your loyalty and kind words. Many thanks, Winkworth New Cross
5/5
GoogleOur situation was very stressful and we meet Charlene Garcia Marin, Charlene were brilliant with helping us secure a property to rent. Me and my husband are very happy and calm now, because Charlene did her best!!! We recommend Charlene as the best, if you have any questions or issues Charlene is behind you all the time!! We are really happy because in this world still we can meet workers like Charlene. Thank you very much Charlene for you help and for your time! You made us happier and more comfortable!
5/5
GoogleOur situation was really stressful and me and my flatmates desperately needed a place to stay. We decided to contact Winkworth agency for a viewing and later put an offer down on a flat. Chris was our agent, we can't put into words how grateful and appreciative we are towards him. He went above and beyond for us, he's been very patient and very communicative always being positive even when we had lost hope. A massive THANK YOU Chris for everything you've done for us. Soraia, Flo and Monica :)
5/5
GoogleWe have been dealing with Winkworth for a few years now and I can thoroughly recommend them. Both Sean and Ursula have always given their time freely and definitely go above and beyond the call of duty. They and their team are helpful, totally professional and demonstrate integrity at all times, qualities which are vital to both Landlord and tenant. If you want a safe pair of hands, look no further.
Dear Sally, Thanks so much for sharing your experience with our office. So glad to have been able to help. Kind Regards, Winkworth New Cross
5/5
GoogleHonestly, the customer service and communication was amazing. Really helped me find the perfect home. Thank you so much Hannah and sadie
Dear Rachel, Thanks so much for sharing your experience with our office. So glad to have been able to help. Winkworth New Cross
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