Trusted Agent profile · London
★★★★★
1,486 reviews across 3 platforms
257 Lavender Hill, London, SW11 1JD
Winchester White's office in London, at 257 Lavender Hill, is rated 4.8 out of 5 across 1,486 reviews on three platforms, including 126 Google reviews rated 4.2.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotRomana and her team is very helpful
Romana and her team are very helpful, and very efficient. Thanks for their help.
Mrs Ruifen,It has been a pleasure working with you, we hope you and the family settled in well to the new house.Best wishes for the future.Winchester White
5/5
TrustpilotNot all the real estate are the same
I have dealt in the past with a Real Estate agent which was far from good. I came to the conclusion that all Real Estate companies were the same. well, I must admitt that I was wrong. I contacted Jake from Winchester White and from the first moment I felt that my apartment was going to be well taken care of. He put at my disposal a group of super professional indiviuals Romana, Sarah and Monika. seems like a basic but evertime when there was a question or feedback the reached out to me or my wife right away. They look well after the client ( us) and try to get the best possible arrangement for the parties. I cna not recommend them enough. Thank you Winchester White
5/5
TrustpilotShort let flat search
Romana Moskurjakova of Winchester White was helping us find a short-let flat to have while we are having our kitchen redone. She was very professional and responsive to all our requests, and met us at one property at the appointed time. She obtained answers from the landlord for all our queries promptly.
Thank you for sharing you experience working with Romana and for taking the time out to leave us a review, Collin!We hope to assist you again in the future and be sure to recommend us to your friends and family!Kind Regards,Winchester White
5/5
TrustpilotGreat Service
Recently rented a flat through Winchester White. Louis, the agent was extremely helpful and understood exactly what I was looking for! Since moving in, Niamh who is managing the property has been extremely efficient and proactive at getting me all set up and ready. Really recommend the service!
5/5
TrustpilotExcellent Letting Agent!
Ines was very transparent with the letting process. We are extremely pleased with the flat and Ines was professional and extremely contactable all the way through the process. I would have no hesitation in recommending her expertise to others that are looking for a rental property.
5/5
TrustpilotI have been very satisfy with the…
I have been very satisfy with the service Winchester White has provide with our short let, all responses to questions have been met very quickly and Romana has been very helpful with all the process.Many thanks we will use your company again! Maria
5/5
TrustpilotIncredible assistence
The properties were amazing and Joshua was indeed the best agent we've met so far. I was really impressed! It's a shame the properties were a bit over our budget, but he did his absolute best to match our rates and expectations. Thanks for everything!
5/5
TrustpilotFilipa is help us a lot,go with us on…
Filipa is help us a lot,go with us on all questions.Great job
5/5
TrustpilotAn outstanding experience with Winchester White
Truly an outstanding experience from our excellent lettings agent, Louis Berenger, who moved the process forward for ourselves and the property owner with great care and efficiency. The high level of service carried right through onto the deposit paperwork and signatures stage which Property Service Administer Naomi Mangala handled quickly and flawlessly. Very much recommend the agency based on our positive and happy experience. Winchester White is a standout in the market. Thank you again Louis, Naomi and Team.
1/5
TrustpilotThe worst Agent a nightmare having them…
The worst Agent a nightmare having them for this tenancy agreement… those guys are terrible and getting monthly management fees in addition without to do anything dane wow what a response! Be careful dealing with them…
Dear Ali,I wanted to follow up on our previous response to your review and reiterate our sincere concern regarding the challenges you've encountered.We acknowledge the impact that the maintenance issues and subsequent tenant requests have had on your experience. Please accept our apologies for any inconvenience or stress caused by these circumstances. Your satisfaction is of utmost importance to us, and we deeply regret that you've had to navigate through these challenges.In an effort to ensure a complete and accurate understanding of the situation, I would like to address a few key points. As we mentioned previously, our team is committed to providing accurate and transparent information to all parties involved in the process. Whilst we recognize that issues might arise post-tenancy commencement, we remain dedicated to addressing these matters with promptness and efficiency.Regarding the maintenance concerns that have arisen during the tenancy, I would like to reiterate that our property management responsibilities have been well-defined. While we've acted in good faith to facilitate maintenance visits, we understand that the final decision on addressing maintenance requests ultimately rests with your discretion.We remain steadfast in our commitment to resolving any outstanding tenant concerns, and we strongly encourage that you address these matters in accordance with the terms outlined in the tenancy agreement.Due to differing approaches, we feel the decision to terminate our management services is the best way forward and we remain at your disposal to facilitate a smooth handover process. Your monthly fees were administered in accordance with the terms you agreed upon. We look forward to receiving the necessary details from you to ensure a seamless transition.In light of the ongoing situation, we believe that the review you posted may not fully capture the entirety of your interactions with Winchester White. We kindly request your consideration in removing the review, as it may not provide an accurate representation of the service provided.If you're open to further discussion, we would greatly appreciate the opportunity to engage in dialogue and explore potential avenues for addressing the challenges you've encountered.Thank you for your understanding, and please don't hesitate to reach out if you have any further questions or concerns.Kind Regards,Winchester White
5/5
TrustpilotEmily @ Winchester White
Emily has been extremely helpful in enabling us to secure our rental. She is very friendly and professional. She goes out of her way to ensure that things happen! It has been a pleasure dealing with her and Winchester White.
5/5
TrustpilotEmily has been my estate agent
Emily has been my estate agent, she is a delightful agent to work with, and gets the job done promptly when issues arise with my apartment. 5 stars to her performance. Winchester White is lucky to have such an employee.Mark
5/5
TrustpilotGreat experience with Harry
Great experience with HarryEverything was super clear, positive and well structured throughout. Once Harry's colleague Louis was involved, the handover of status was clear and thorough, so we had a seamless and really engaging experience.Would recommend!
5/5
TrustpilotSarah is an excellent and very professional person!
Sarah is an excellent and very professional person! She was really helpful providing properties, specially in this uncertain time and when is not easy to fin a house pet friendly to let! I really recommend Sarah. Thank you!
4/5
TrustpilotHighly recommended
Grace Yeoman has been a great help to Rachel and I in finding a new property to let - helpful, organised and always available for questions and requests. We would recommend Winchester White to anyone looking for a place.
5/5
TrustpilotGreat experience - Louis was a star
Louis was really helpful in getting our offer accepted. As first time renters out of university he was extremely helpful in explaining the terms in the contract and courteous in taking us round properties in the this current climate.
1/5
GoogleElizabeth Whitehead, she has been managing one of my properties for a while now. Let me just say, she is one, if not the worst people in that company, no professionalism whatsoever and an absolute incompetent lettings manager. Fake smiles, laughs, but you would end up wasting so much money and time. I would most certainly not use Winchester White as a letting team. ESPECIALLY the Battersea Branch!
5/5
TrustpilotExcellent experience
Romana was excellent as my realtor, she was very patient in introducing me to various properties and showing me houses, the whole process was very comfortable.
4/5
TrustpilotSarah was a pleasant and friendly agent…
Sarah was a pleasant and friendly agent to deal with and ensured our rental process went quite quickly and smoothly :) We are happy in our new place!
5/5
TrustpilotCompletely professional and friendly
Completely professional and friendly. It was very nice to be helped by Winchester White. I would like to thank everyone for their support, help, and time, especially Alexa, Romana, Elizabeth, many thanks for your support, much appreciated!
5/5
TrustpilotHighly recommended
Fast, friendly and efficient. Thanks to Romana for all her hard work!
Barney,Thank you for leaving a review,We will be sure to pass on your thanks to Romana.Winchester White.
5/5
TrustpilotWinchester white Wimbeldone branch been…
Winchester white Wimbeldone branch been letting my property for few years , they have been excellent very very professional always kept me updated with what’s going on , Jake and Romana are absolutely amazing always managed to find a suitable tenant every single time without fail, I highly recommend them.
Hi Shadi,Thank you so much for such kind words! We're delighted to hear you have been enjoying working with Winchester White and we agree - Jake and Romana always go above and beyond!Thank you again for the amazing review and the recommendation! All the best,Winchester White
5/5
TrustpilotGrace and Winchester
Grace was a pleasure to work with and found us a wonderful flat, that we couldn't be happier with. The process was simple and explained fully throughout - I would recommend Winchester White and in particular Grace to anyone!
5/5
TrustpilotAmazing service
Great quality service provided by Elizabeth, Ines and Francesca. Very professional, on time, helpful and supportive. I would highly recommend Elizabeth and her team to look after properties and find excellent tenants.
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