Trusted Agent profile · London
★★★★★
1,486 reviews across 3 platforms
257 Lavender Hill, London, SW11 1JD
Winchester White's office in London, at 257 Lavender Hill, is rated 4.8 out of 5 across 1,486 reviews on three platforms, including 126 Google reviews rated 4.2.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotSpecial thanks to Emily 💗
I rented my last two properties with Winchester White.What makes the Winchester White special for me is they always listened my requirements very carefully and suggested the best matches only everytime. Real time saver!Special thanks to Emily, she was very kind and always helpful.
5/5
TrustpilotProfessional, Informative, & Hard Working
Romana was extremely helpful in advising us as we searched the Wimbledon and Raynes Park area for a new rental home. We would recommend Romana and Winchester White to anyone who is searching for a new place to live in London!
5/5
TrustpilotGreat team, thank you Azhaar!
Its been great to work with the Winchester White Battersea team. They've all been super responsive to my queries, particularly helpful as it was my first time exploring lettings. It's been especially great to work with Azhaar, valued his promptness for viewings and his regular updates on the process, all felt very well supported!
1/5
TrustpilotNo trust!!
Ask everything in written via email while negotiating anything with them. Their colleague promised as something but later when we requested what he promised they asked for a written proof from us because their colleague left the business. All the positive reviews on this site are from landlords. They don't care about tenants!! Will never rent through them again. Avoid at all costs.
Thank you for your comments and taking the time to leave feedback. Winchester White work in a very methodical way ensuring all agreed negotiations and agreements are in writing to avoid any confusion. Our fees are clearly displayed in our offices, on our website and also in the offer form duly signed by yourselves prior to further engagement. Winchester White work in a transparent, professional and honest way which through your tenancy and subsequent renewals you have witnessed and hopefully acknowledge .
5/5
TrustpilotVery good
Ashling was super professional, responsive, and helpful throughout the process. Would definitely recommend.
Dear Chris, Thank you for the great feedback! We are very pleased that you've experienced such great service from Ashling.Best Wishes, Winchester White
5/5
TrustpilotOut of all the agencies we have rented…
Out of all the agencies we have rented through over the years Winchester White has been the best. Naomi Mangala has been fantastic and on the ball with sorting our contract out.
5/5
TrustpilotEmily Harbisher, one of the best.
Emily Harbisher was so professional and polite helping me and my girlfriend finding the perfect flat for us. She always responded quick to any of our questions and always knew the answer. I would 100% recommend her, she is one of the best.
1/5
TrustpilotLies, incompetence and lack of professional integrity
In their dealings with my daughter and her fiancé they demonstrated a complete lack of professional competence and integrity. Starting with blatant lies about how great the landlord was at the very first meeting with them, encouraging a 'bidding war' with another potential tenant and ending with failure to send in cleaners contracted at the end of the tenancy by my daughter and incompetence in receiving the keys at vacation. I personally delivered them to the branch on my daughter's behalf where a young woman was extremely rude, telling me in a derogatory manner ‘You don't need a receipt'. They then later claimed the keys had not all been handed in and put my daughter and her fiancé under duress to take the responsibility for this but then actually found them. During the tenancy the landlord proved time and time again how not to behave when dealing with tenants throughout their year-long tenancy. (I have been a landlord for over 25 years so am well aware of the process and expected relationship with tenants). She made threats both verbal and written and was generally extremely difficult to deal with over even the slightest issue, demonstrating inappropriate behaviour such as entering the property without notice, emailing with complete disregard for GDPR rules and many other failures that were unacceptable, including retaining a £1500 deposit at the end of the tenancy over a claim for a 'loose toilet seat' even though cleaners had been in to the property after they had vacated and the new tenant had been in situ for three days. This was only released after my advice to notify the agent they would be taking this matter to the Tenancy Dispute Service. For all these reasons they cannot be recommended for rentals and if this is their standard behaviour, for anything else either.
4/5
TrustpilotWe worked with Azhaar Niazi to find our…
We worked with Azhaar Niazi to find our flat. Azhaar's support, result orientation, sense of urgency helped a lot us during the process. We would like to thank him for his support once again!Best Regards,Tuba
4/5
TrustpilotEmily was friendly and professional and…
Emily was friendly and professional and did a great job of explaining the lettings process to us as first-time renters. The property was as described and the process of submitting an offer and the subsequent communications regarding the tenancy agreement were all very smooth and professional.
5/5
TrustpilotRomana Review
Romana has been an absolute stand out agent helping us navigate the London real estate market, introducing us to lovely landlords and negotiating the tenancy in a swift and fair manner.
5/5
TrustpilotThe best agency around Wimbledon
The most seamless experience with a real estate agent I had having spoken to over 10 agencies in the Wimbledon area. Transparent, thoughtful and helpful throughout signing. I would like to highlight the quality of service provided by Sarah Wareham: clear communication, considerate of our red/green flags, driving us to viewing various properties and helping us secure a property we cannot wait to move into. I will be recommending to everyone I know to use Winchester White in the future.
5/5
GoogleA big thank you to Helaina who has been so helpful in my search, I would highly recommend her!
5/5
TrustpilotExcellent service
We have been letting our flat through WW for the past 3 years and have had excellent service throughout. Jake Hirons-Palmer and his lettings team have secured tenancies on more than one occasion in a very quick time frame, satisfying all our requirements. They never hesitate to help where they can, manage the property very well and I won’t hesitate recommending them to anyone.
Liezl, We love working with you! and thank you for your continued loyalty to renting through Winchester White.Kindest RegardsWinchester White
5/5
TrustpilotThe best!
Having discovered Alex and his team years ago I would only ever use Winchester White, no question.
Thank you for your feedback and continued loyalty to Winchester White.
5/5
TrustpilotThey made what could have been a very stressful move quick and simple
We had been struggling to find somewhere to live after moving to London for work. However after being put in contact with Romana we were shown two lovely flats, one of which we will be moving into.Some other companies we had contacted previously were rude or judgemental about our budget/ moving situation, but Winchester White managed to make everything work for us within just two weeks. Whenever there was an issue that needed solving on our end they were always happy to help us.They made what could have been a very stressful move quick and simple
5/5
TrustpilotGreat agents
Great agents. Thank you Azhaar.
Thank you for your feedback and we are very glad you are a happy customer!Best Wishes,Winchester White
5/5
TrustpilotWe received excellent service from…
We received excellent service from Romana and the team. She took time to understand exactly what our requirements were, and pulled out all the stops, in an attempt to find the right property for us. A true professional.
5/5
TrustpilotTrue Professionals
Winchester White is an agent that takes care of every situation that you may face while renting your property! Especially Elliot has been very kind and helpful every time we contacted him. He provides urgent assistance every time. We consider our selves lucky to work with Whichester White!
5/5
TrustpilotFriendly responsive agent and very…
Helaina Alexander was the friendly responsive agent and very likeable and honest! She guided me and helped me overcome obstacles and reduce my stress whilst moving house!
5/5
TrustpilotExcellent experience with Ines Santos!
Excellent experience with Ines Santos!I have had an exceptional experience with Ines Santos. Ines was very professional, pleasant and patient, while made sure all info was provided. Excellent services, delivered in a prompt efficient manner. I would highly recommend to contact Ines at Winchester White.
5/5
TrustpilotGood Service All Round
Winchester White were quick to find a great group of vetted young professionals to rent my house in Putney. The contracting process was smooth and they have arrange a number of necessary checks and services at a reasonable price.They have also responded promptly and clearly to my all my queries,Good Service all round.
Thank you your kind words Charles, we are very pleased that you have experienced such great service from the Winchester White team!Kind Regards,Winchester White
4/5
TrustpilotGood experience
Recently put our flat up for rent with winchester white, Ines was our agent and she was great all the way through. We've had a few complications with the finance team but everyone has been very helpful and any issues sorted promptly.
5/5
GoogleWith the client climate of the market, I was worried I was not able to find somewhere suitable for me and my budget. Az excelled above and beyond and was incredibly helpful searching for a home and finding a perfect pad for myself. He was incredibly professional, friendly and clearly showed a passion for his job. Thank you Winchester white, with a special mention to Az.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Winchester White hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
