Trusted Agent profile · London
★★★★★
1,486 reviews across 3 platforms
257 Lavender Hill, London, SW11 1JD
Winchester White's office in London, at 257 Lavender Hill, is rated 4.8 out of 5 across 1,486 reviews on three platforms, including 126 Google reviews rated 4.2.
Tell us what you need and we'll put you in touch. Winchester White hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent letting experience
Excellent letting experience !!!From the first moment that we agreed with Winchester W, initial letting service has been exceptional, with clear communication of all information related to the property, tenant selection, checks, contract agreement etc Well done to Elisabeth and team!
5/5
TrustpilotI've been really impressed with the…
I've been really impressed with the team at the Earlsfield office - Elizabeth, Ines and Camilla were all super helpful and responsive and secured us tenants in the space of a week. Having never used a letting service before, I had a lot of questions but the team were always on hand to help!
5/5
TrustpilotHad a very positive experience with…
Had a very positive experience with this agency. Romana was helping me. She is very professional and polite. Romana helped me find an apartment of my dream and we signed a contract very quickly. it was such a pleasure to work with this agency. Highly recommend
5/5
TrustpilotExceptional Service
Sarah Wareham was exceptional and she was one of the few agents that I was in contact with that genuinely understood what I was looking for and wasn't just flogging what ever she had available. She was polite and professional at all times, and a pleasure to deal with. I would recommend her with ease.
1/5
TrustpilotTerrible once you are no longer a customer
Edited May 2019. I posted a positive review a year ago after our move in. But the move out process was absolutely terrible. Disorganized, no appreciation for the customer once they're on the way out. Stay away.Further edit 6 March 2020 (after their response.. "We advised you in the best way possible resulting in your deposit being returned satisfactorily")On the contrary, our deposit was only returned because we filed a claim with the deposit scheme. Winchester White did not respond promptly and hung up on us multiple times. They even emailed us a threat about getting lawyers involved because we were being rude, when in fact we were simply (and very politely) asking for confirmation that we had paid our rent on time. They hid behind the veil of not being involved on the move out process. But they were obviously responsible for keeping track of the money we paid them for rent. I made it clear to the manager that she could listen to the phone recordings to see who really was being rude (i.e. Winchester White saying no one could help, being patronizing, and flat out hanging up).Having such a lack of help from Winchester White contributed to lengthening the time it took to get our deposit back. It was no trivial sum of money; we had to make special arrangements and our solvency was put at risk. A nerve wracking experience, especially for a parent.Of course, I understand that Winchester White had no more money coming in from us (move in fees, rent commission, etc.) because we were on our way out. Funny how that works. Whether you're a landlord or a tenant, consider this... the second we were not their customer anymore Winchester White was terrible.
Thank you for your feedback which is important to Winchester white to help us assess our internal processes. I understand that in this instance the landlord arranged your check out process directly therefore unfortunately Winchester White were unable to make amendments on your behalf however understand We advised you in the best way possible resulting in your deposit being returned satisfactorily. We wish you all the best in your new property.
5/5
TrustpilotI couldn’t recommend WW more highly - they’re all you want as a Landlord
I’ve used Winchester White for several years, and found their level of service to be unparalleled. Always helpful, very quick to respond, and always come with a solution. From a landlord’s perspective, you cannot ask for much more than that. Craig Reiche has looked after us, and I’ve nothing but praise for him. He is always so helpful and will come back to us even outside of working hours to ensure a problem is resolved. It’s reassuring to know we have someone like Craig on the other end of the phone - a credit to him and the wider team at WW.
5/5
TrustpilotFirst Class
Winchester White are absolutely exceptional at lettings, I just wish they did sales as well! Their service is second to none and I've now used them for 3 tenancies. On this occasion I worked with Louis and Elizabeth who were both extremely professional and very proactive. They rented my flat within 24 hours of instruction
5/5
TrustpilotAshling Arfaoui has been our go to for…
Ashling Arfaoui has been our go to for finding our new property, and she has been absolutely brilliant. She is so personable and professional and has only ever been a phone call away when we needed her. I've had some pretty bleak experiences with letting agents in the past, but Winchester White have partially restored my faith! Thanks for all of your help Ashling!
5/5
TrustpilotAzhaar
Azhaar is Very agile, fast responding, intelligent, understanding of once needs and knows very well how to push forward to obtain the offer !
Dear Aida,Thank you so much for the positive review and for your kind words about Azhaar! We are so happy to hear you have experienced such amazing service from him and we agree, he truly is an asset to the Team!Best wishes,Winchester White
1/5
TrustpilotChristmas Nightmare - and landlords should think twice about paying for Full Management...
Awful treatment by the “Full Management” team of our rented property leaving us without hot water or heating over Christmas (with 2 children one of whom is a newborn) - all of which could have been avoided as the problem with the boiler has been detected some time ago and confirmed by 3 different engineers. A total opposite to the brilliant initial set up treatment we got from Maximilian who introduced us to the property and prepared contract etc. A truly Christmas Nightmare!
Thank you for your feedback, Winchester White acknowledge this was a Christmas Nightmare and one, no one could have foreseen right before the Christmas period. Winchester White ensured that heaters were dropped to the property on Christmas eve when the heating went down to ensure sufficient heat and that the immersion for hot water was working. Alongside the hard work of our contractors at a time of year when stockists are shut for the festivities, we ensured that a full boiler replacement was actioned for 31st December to restore the heating system as soon as possible for you and your family. We apologies for the inconvenience and frustration surrounding this and assure you of our swiftness and efficiency to have this resolved this for you.
1/5
TrustpilotRENTER BEWARE!! They do not care
We have been good tenants, maintaining the property better than when we moved in and always paying rent on time. Issues raised have taken months still with no result. It is clear they do not care for the tenants and unfortunately it has worn me down with their tactics. I will use our break clause and would never rent with them again. Beware!! My rental has black mould issues regarding the structure and they will not take any responsibility! Stay away! Disappointing to say the least.......
Thank you for your comments Amelia, We appreciate feedback as it is the only way we can truly improve our services. I have looked in to your comments below and whilst I understand you are frustrated, Winchester White have liaised with our client and taken their instruction on how they wish us to proceed with these issues. Winchester White will always ensure our tenants are safe and that our communication and service is of the highest calibre, It is upsetting in this instance your review has been impacted by Winchester White following our clients instruction. We have provided you with further information to reduce the levels of moisture and condensation in the property and will continue to liaise with our client. Should you wish to discuss this further, please do contact us.
2/5
TrustpilotBeautiful place but bad service
I checked out today, the linens in the house we rented was not clean, i rented in November so it was really cold and the heating in the house was not working, it took 2 weeks for someone to come and fix it, at checkout I didn’t receive any email from the employees i was contacting during my stay, so I emailed one of the employees about check out details and the refund of the deposit, she just said to email the other employee, i did so but I didn’t get a response even though i emailed it within the working hours.
Thank you for your feedback which is important to Winchester White to allow us to constantly review our internal procedures and processes. Having looked in to the above I note that the property was professionally cleaned throughout, sadly we are unable to furnish all short-let Properties with new linen however we can confirm that all linen was laundered and made up for your stay. There was a problem with one radiator in the property during your stay which we had fixed and replaced as quickly as possible for you however we understand the frustration this would of caused to you and your family. Regarding your check out information, I can see that your Property manager confirmed the details for this, including the return or keys which you followed. Winchester White always try to answer and respond to all queries in the same day and I can see that an update was provided to you before close of business to confirm the check-out and deposit confirmation would be provided within 48 hours of the check-out performed that day. We understand further to your review you thoroughly enjoyed your stay with Winchester white.
5/5
TrustpilotWW review
Experience was very good. Everything was handled very well. One suggestion would be if the negotiating manager and the agent who is handling the customer are all on the same page to avoid any surprises.
Ram,Thank-you for providing great feedback, we wish you all the very best settling in to the new home and making it your own.Winchester White.
5/5
TrustpilotExcellent experience with Sarah
We ended up finding a property to rent through someone else, but we really appreciated the time & effort put in by Sarah to find the right property for us. The market seems to be tricky for tenants at the moment, but Sarah was very helpful through the process. Proactive and communicative throughout.
5/5
TrustpilotFantastic service
Fantastic service, efficient and friendly. Sarah was very helpful throughout (especially as it was during a Bank Holiday for the viewing!) and incredibly friendly. The property was nice, and the communication with Sarah and everyone at the agency excellent. A very good experience overall.
5/5
TrustpilotWinchester White has been managing my…
Winchester White has been managing my London properties for years. To handle this job to the highest score to landlords‘ and tenants‘ satisfaction, a strong sense of urgency, reliability, and honesty is a must! All of the above is mastered by Winchester White the best! Dane Stevens my latest property manager is not an exception. Thank you, Dane, for your dedicated work with the best result always!I strongly recommend Winchester White to any landlord, as the best letting and managing agency in London! In doubt? Just look at their overall score.Thank you guys!
5/5
TrustpilotGreat service by Romana
I recently rented a property through Winchester White. Romana Moskurjakova made the entire experience extremely pleasant - she was friendly, professional and very responsive. There were a lot of details that needed to be discussed throughout the process, and Romana was able to help me with all my questions. Great service.
5/5
TrustpilotTrouble Free experience so far
It's been almost trouble free to deal with Winchester White so far. The property manager Elliott Newman has been quite helpful in sorting out a few issues with the house we are renting and has always been very responsive to our queries. Though we haven't really got much experience with renting, but we can definitely say we are very happy with the service received from Winchester White.
5/5
TrustpilotElizabeth and her team are fantastic!
Elizabeth and her team were efficient and professional. Finding tenants literally took 24hrs from instruction and a further 24hrs for all agreements to be signed. I haven’t had many great experiences with real estate professionals but this team delivered!
5/5
TrustpilotSarah from Winchester White helped us…
Sarah from Winchester White helped us find and secure the perfect property. She was approachable, a fast communicator and very knowledgeable. Thank you Sarah!
Hi Melissa,Thank you so much for taking the time to leave us a review and for mentioning Sarah! She's a great asset to the Winchester White team!All the best,Winchester White
5/5
TrustpilotTop experience
Great experience working with Winchester white and particular with Romana. Applied on the Winchester webiste, and she immediately responded. Romana went out of her way to accommodate us and found us the perfect place. She was very professional and kept us up to date with all information. Will definitely recommend her to anyone.
5/5
TrustpilotWinchester White is by far the best…
Winchester White is by far the best estate agents I have ever dealt with. They have been consistently excellent in their customer service from the moment I walked in to their offices for the first time. They always answer emails promptly and are so willing to help you out in any way they can. I know I can relax as a land lord with this company and that is worth so much more than money. Superb value for money and I cannot recommend them highly enough.
Thank you so much for your kind words, Madeleine. We are very pleased that you have experienced such great service from our team. Kind Regards,Winchester White
5/5
TrustpilotHelpful!!…
James has been super helpful to address my request, he did this in a timely manner and is always polite and respectful in interactions.
Hi Sarah,Thank you for the great feedback, we really appreciate you taking time to share your experience with us and are so happy to hear you have experienced such great service from James! Best wishes,Winchester White
4/5
TrustpilotAzhaar was really nice and kept me…
Azhaar was really nice and kept me updated of new properties coming up in the market to help me find my new home!
Dear Amaia,Thank you for taking the time to share your feedback! We are very pleased that you've experienced such great service from Azhaar!Kind regards,Winchester White
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Tell us what you need and we'll put you in touch. Winchester White hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
