Trusted Agent profile · London
★★★★★
688 reviews across 3 platforms
60 Welbeck Street, London, W1G 9XB
Vonder's office in London, at 60 Welbeck Street, is rated 3.9 out of 5 across 688 reviews on three platforms, including 66 Google reviews rated 3.1.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotRoom is clean and spacious
Room is clean and spacious. Furniture is high quality and I receive quick answers always when I have a question.
Hi Ricardo, your positive review means a lot! Thanks for choosing us!
5/5
TrustpilotAmazing experience
I had an incredible two-year stay at Vonder. From the moment I arrived, I was greeted with warmth and hospitality. The rooms were spacious, comfortable, and always impeccably clean. The staff went above and beyond to ensure that every aspect of my experience was perfect. The amenities, the gym was amazing. I can't recommend this hotel highly enough for anyone looking for an unforgettable long-term stay experience.
Dear Nicolas, we are genuinely grateful for your feedback! It's fantastic to know that our flats and amenities met your expectations. Our team strives to create comfortable and memorable stays for our members. Your kind words motivate us to continue delivering exceptional service. Thank you for choosing us!
5/5
TrustpilotExcellent location
Excellent location! We had a great time! You re walking distance from city walk and the beach and really close to dubai mall.The appartment is really nice, comfy and clean. Well equiped with washing maching/dryer, dish washer and iron board.David was very helpful throughout.I highly recommend
Thank you for your review Piorkwski! We are glad you enjoyed your stay with us and hope you’ll come back to stay with us soon
5/5
TrustpilotI recently moved in a studio flat in North Finchley
I recently moved in a studio flat in North Finchley Miss Sorcha Mooney was dedicated helpful and very professional in her work it’s the first time I received a first class service and on top of that she is very friendly always replied to my email very quickly and fixed the issues.
Thank you Muhommad, we also think Sorcha is brilliant! We hope you enjoy your stay with us in Finchley.
5/5
TrustpilotStaff was kind and the vibe itself was…
Staff was kind and the vibe itself was great in general.
Hello Kim! Thank you for your review, we appreciate it!
5/5
GoogleI spent the day with Aggie at Vonder Coombe Hill and it was a brilliant experience. The rooms are lovely, and the facilities are amazing! Would definitely recommend and would love to visit again
1/5
TrustpilotEverything is flopping here at the…
Everything is flopping here at the vonder village in Brentford. They get us to press buttons to get water going that keeps cutting off MULTIPLE TIMES in a day, we get ignored and the way we get treated is inhumane.Sort it out vonder!
Hi,Thank you for your feedback.We are experiencing maintenance issues where the main pump has failed, causing occasional water shortages. We have a temporary solution installed and multiple disciplinary teams working on it around the clock, with a permanent replacement system is on its way.We always aim to deliver a great experience and strive to ensure our members are happy and comfortable in our buildings. If you’d like to discuss this further please, don’t hesitate to contact us at villagecommunity@vondereurope.com .
5/5
TrustpilotProfessional help from the assisting…
Professional help from the assisting staff was excellent. Navigating the website was fairly easy.
Hey Faria, Thank you for your positive review! We appreciate it
1/5
FacebookVonder village Brentford is absolutely awful, there is construction and noise throughout the day and the head of Lettings Ashleigh is not only unprofessional, but also has no clue what is actually going on within the community. Majority of the tenants have threatened to leave due to how unprofessional the Vonder team can be. They also advertise 7 properties as available immediately on their and other websites. When I asked Ashleigh about this she claimed there have never been more than 2/3 properties available at one time. This must be a joke as you can walk around the building and see at least 4 empty flats just from the ground level. I could understand lying to a new tenant to lure them in even though this is wrong but I do not appreciate being lied to considering I’ve lived here for a year and I can see on a daily basis what is actually going on. In addition to this, due to the ongoing construction work till March 2022 I had asked for a reduction in rent. Ashleigh not only refused to negotiate, she said a straight up no. Which I believe is unfair as other tenants are being offered 16% off their annual rent. I will be sure to inform all the tenants here and strongly advise that all new prospects strongly avoid Vonder or do not settle for less than 16% reduction in rent. Horrible experience. UPDATE: This place is still a joke. No organisation skills at all. Vonder village Sent everyone a reminder email in the morning to say there would no water between 9-5. First things first there was no initial Email to say works were being carried out and to highlight there might be no water. So how it is that you can send a reminder without even advising of the works firstly Surely there should also be atleast a 24hr notice if tenants are potentially going to be without water. The email was sent out at 10am, an hour after the works were supposed to commence. This means that tenants could have potentially woke up to no water supply without warning too. Completely unacceptable. On another note, imagine paying £15,000 a year to receive emails such as “refrain from speaking loudly or yelling in corridors” It feels like I’m in school instead of a professional rental space. Ever since Absel the old building manager has left this place has been going downhill. Avoid this trap at all costs
5/5
TrustpilotCity Walk, Dubai…
Probably one of the best accommodations we have stayed at in City Walk, Dubai. Our agent David was very hospitable and attentive to our requests. Everything we needed was responded to very quickly. Will definitely be using them again.
Thank you Shahrukh! We’re very happy that you had a good experience with us and we hope to see you again soon
5/5
TrustpilotThe moment i arrived everyone was so…
The moment i arrived everyone was so friendly and I felt welcomed. I really enjoyed my stay. The apartment was beautiful and it really felt like home. Besides that you have a lounge, cinema, open kitchen, games and good company as there are a lot of other students, entrepreneurs in the building. Also really good to connect with each other. If I’m back in London this is definitely the place to be!
Dear Linda, your positive review made our day at Vonder! We're thrilled you had a great experience in our apartments. Thanks for choosing us, and we can't wait to welcome you back!
5/5
TrustpilotEverything was great
Everything was great, the staff was always really helpful and friendly.
Hello Daniel, thank you for your review! Means a lot!
5/5
TrustpilotGreat place to stay
Vonder is super responsive to issues. Whenever something broke, someone would come the very next day if not the same day. Very rare in Berlin. Maintenance team is very friendly and always makes sure that things are done well. Extension has never been an issue either. All in all a great stay.
Dear Stijn, we appreciate your positive feedback about your experience with Vonder! It's fantastic to know that our flats met your expectations. Our team strives to create comfortable and memorable stays for our members. Thank you for choosing Vonder!
4/5
TrustpilotHappy tenant
The company responds almost immediatley to my inquiries and always makes sure to send help or suppport when needed. They make sure that the tenants feel comfortable and supported in their apartments. I appreciate how much effort they put into making sure the tenants settle in well into the new city and arrange for the tenants to socialize easily through events rtc.
Dear Selin, we appreciate your positive feedback about your experience with Vonder! It's fantastic to know that our staff met your expectations. Thank you for choosing us!
5/5
TrustpilotStay @Vonder Wembley
I had a short but lovely stay at Vonder Wembley. Love that it’s just a short walk away from the Wembley Park station. Staff was friendly and the appartement was spacious and clean. The gym has a lot of free weights and machines to get a good workout in & there is also a separate little room where you can do stretching or yoga. The building has a cinema but also a shared living / work space with tv’s & games to play. So even if you decide to stay in you can have a good time.
Hello Mandy,Thank you very much for the positive and detailed review. We are very pleased to hear that you have had a positiveshort experience with us and you made the most of our your stay. We hope to see you joining our community again soon. Dimitrios - Vonder
1/5
GoogleEmail addresses provided are all invalid/bouncing. No way to lodge a formal complaint regarding contract breach. Harassing vulnerable tenants for money already included in the contract
3/5
TrustpilotThe janitor is quite rude to guests.
I have contacted the janitor on several occasions regarding some concerns in my room. Ever since then, whenever he sees me, he makes peculiar comments inquiring if everything in my room is satisfactory, implying that there is always an issue.
1/5
TrustpilotIf I could give even lesser and…
If I could give even lesser and negative rating I would.It is one of the worst renting experience I’ve had so far. Their team is a group of bullies, immature jokers who are not professional and create worst experience for you. Their internet is a scam, electricity and water charges are scam. They will harass you without giving you proper solution to your problems. I rented for only 6 months and the problems are still there right from first day. They will have master key and enter your apartment behind your back, spy into your private data and torture you
Dear Ms Pathak,Thank you for taking the time to provide feedback about your experience with us. We are sorry to hear that you have had a negative experience and that you feel that we have not met your expectations.At Vonder, we take all feedback seriously and strive to provide a positive and professional experience for all of our residents. Your comments are concerning and we would like to assure you that this type of behaviour is not tolerated by our team. We apologise if our actions or communication fell short of your expectations and caused any inconvenience or frustration. In regards to your concerns about our team entering your flat without permission, we would like to provide some additional information. After raising a meeting with the team and investigating the matter, I would like to confirm that our Vonder team entered your flat twice to fix your washing machine and a faulty router with your permission. Furthermore, we requested permission a third time from an engineer to attend in your absence, but this request was denied by you.If you could please provide us with more specific details about the issues you experienced, we would be happy to address them and work towards. Please email as at villagecommunity@vondereurope.com with more details.Sincerely,Dimitrios - Vonder
5/5
TrustpilotThe reception handles issues promptly
The reception handles issues promptly, and the apartment's activities are both fun and cozy!
5/5
TrustpilotExcellent and Memorial Stay at Vonder Wembley.
My dog and I stayed in a studio at Vonder Wembley between Jan - Apr 2023. The location is perfect; minutes walk to Wembley park station, designer outlet for shopping, and several gated dog runs. My studio room is light, clean, spacious and fitted with high-spec mod cons. The staff was superb and helped us in any way they can. I also enjoyed many social events and free brunches with the Vonder community. Definitely will stay again.
Hello Bryan,Thank you very much for the positive review. I am very pleased to hear that you have had such a positive experience with us and I hope to see you joining our community again.Best regards,Dimitrios - Vonder
1/5
GoogleWebsite under maintanance. Impossible to get exact contact details. Just one office in london. Not trustworthy. Decided not to rent with them.
Hello Martina, Thank you for your feedback. Our website is currently being refreshed as part of our ongoing rebranding, but all contact details remain accessible and up to date. You can still reach us easily through the website, by email, or via our social media channels. We operate across multiple locations in London, and our team is always available to assist with any enquiries.
1/5
TrustpilotHolding fee not returned
In November 2022 I made a holding fee deposit to rent a flat from Vonder on Archway, during the contract sign was mentioned that they made a mistake and the flat that I wanted to rent does not allow pets and the holding deposit will be returned on 10 working days. I gave my bank details and after more than 10 working days no money back. I contact again and they say that will be need more five working days, and again after more than five working days no money back. My messages are not replied anymore, so hopefully by this negative review I can have my money back, otherwise I will go after court to have my money back.
Dear Natan,I am sorry to hear that. I am not sure what has happened but I am more than happy to investigate and try to resolve this for you. I would however need to know more information about your tenancy. I tried to locate you with the name of the review (Natan Alves) but I do not seem to find a tenancy under that name in Vonder Hill (archway), nor in any other of our London locations. Could you please send us an email at hillhouse@vondereurope.com with more information about you so we can see how we can support you?Thank you, and once again I apologise for this inconvenience, and I hope to resolve this for you as soon as possible. Dimitrios - Vonder
1/5
TrustpilotA rude email asking me for paying the “outstanding rent”
I have been living in Vonder Hill house for almost a year, a nice building, location and reception. However, when I tried to get my deposit back from the Vonder team, it was really hard. Their email responses were very slow, and it took over a month just to get in touch and sort things out. Then, the utility bills taken were so high nearly £1,200 that I was already exhausted and had no choice but to accept it. And now, what frustrated me even more today was receiving a rude and baseless email from the rent controller, accusing me of ‘outstanding rent’ six months after I had moved out and fully paid all my dues, without providing any detailed explanation and evidence. This accusation was completely baseless, as I had already paid every penny of rent on time and provided proof of my payments.Receiving such an email not only wasted my time but also caused unnecessary stress. It makes me question the professionalism and organization of the management team at Vonder Hill House. While the building itself is great, the expensive utility bills, poor communication, and unprofessional behavior have left me with a very negative impression of Vonder as a whole.
1/5
TrustpilotAvoid at all costs
I stayed at Vonder London for about two years from 2020 to 2022. Left the flat in the state in a good state and better than I found it, but Vonder tried to take nearly £1,400 off my deposit. Fought it via TDS (Google Tenancy Deposits Scheme), and won, getting all my deposit (though hard work). Now, 2.5 years later, they're contacting me again asking for the same amount in late rental payment. I checked my records and I'm fully paid up. They just try and scam tennants for more money. Avoid at all costs and if you're already a tenant, make sure you take records of everything (including pictures of rental before and after stay).
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