Trusted Agent profile · London
★★★★★
688 reviews across 3 platforms
60 Welbeck Street, London, W1G 9XB
Vonder's office in London, at 60 Welbeck Street, is rated 3.9 out of 5 across 688 reviews on three platforms, including 66 Google reviews rated 3.1.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI had a great stay in Caesar palace…
I had a great stay in Caesar palace residences. Very good and beautiful apartment to be in. I enjoyed every bit of it. I thank David and Sharjeel for their endless support.
Thank you for your review Ednah! We are glad you enjoyed your stay with us and hope you’ll come back to stay with us soon
1/5
FacebookFunnily that this company advertises a house in Berlin I live in, as well maintained and cleaned. Firstly - it is a residental home, that doesn´t include small furnished flats - expert for the backbuilding, reachable via the backyard. There are the rubbish bins (aromatic most the times) and the yard floodes. Secondly, the communial area is derilected and in a dirty poor state. So how comes that this building is advertised on their webpage? To create volumn for investors. Oh and the CEO of Vonder is the same as from the housing company I rent from. VERY FISHY.
Hi Michael, We're not sure which location you're reviewing. As you stated, you're not a Vonder tenant and we are sure that if you will raise these questions to your property management company they will be able to support you, as the building does not belong to us. Thank you for your feedback, we will issue these questions to the relevant companies or teams from our side as well.
5/5
TrustpilotHighly Recommend
Thank you Vonder team for warm welcome, quick resolution of all customer service and other questions and paperwork. This has been very valuable for us as recent newcomers to Berlin. Ideal location, clean public spaces, functional amenities, helpful onboarding materials, kind, supportive and patient team. Thank you!
Thank you, Vitaly! We’re happy to hear that our team and services have been helpful, and that you’re enjoying the onboarding process and location. Welcome to the Vonder community!
3/5
TrustpilotWifi connection was nonexistent in my…
Wifi connection was nonexistent in my apartment. I contacted every possible person, including the tecnicians and the operations vonder europe team and they always procrastinated and told me they will solve it, wich was not true. The rest of the apartment was fine but I choose the structure because it offered a good wifi connection and this was not true. For the price charged, I think some services have to work correctly as told when I was signing the contract.
Hi Noa,Thank you for your review.When we received the site in December, we were planning to keep the same providers for internet from the previous Managing Agent, which would mean no downtime to services. As we were in the process of getting the contracts passed to us we found there was a large sum of money that was left unpaid by the previous Agent. We were going through the process of requesting this be paid for by the provider, when they decided that without notice due to the debt they would no longer provide internet, and overnight they turn off the internet.Reacting quickly, we sent temporary routers with sim cards loaded with credit whilst we had the resolved understanding the importance of internet connections to everyday life - at no point was this a long term solution and from what we believe the vast majority of these routers worked well. We did not foresee the internet not being fixed within a short period of time.Our internet provider went to the property and found a large number of issues with:- The way the internet was supplied to the property- Some of the cablings were found damaged so we needed to re-wire a whole new system.This took several surveys and appointments to complete, as well as we had to await the delivery for material for the works. As we were reliant on third parties for this process, unfortunately, we had no influence over the dates given. We tried to speed up the process as much as possible and are happy to let you know that the internet is now up and running.We would like to discuss the issue further. Would you be able to contact londoncommunity@vondereurope.com ?
5/5
TrustpilotI had an issue with the Internet…
I had an issue with the Internet connection in my flat and Sorcha was amazing in helping fixing.
5/5
TrustpilotSuperb clean apartment well located and…
Superb clean apartment well located and pleasant! We had a wonderful stay. A big thank you to David for his professionalism and who was always reachable and who met our expectations. I recommend 👍🏽
Thank you for your review Kenza! We are glad you enjoyed your stay with us and hope you’ll come back to stay with us soon
5/5
TrustpilotLoved staying at Vonder
Loved staying at Vonder. It had all the amenities you could ask for in the beautiful communal spaces. it even had a cinema that you can book and watch movies which is such a cool perk! You rent per month is so much better than what you would get in a hotel so it is perfect for a short stay of 1- 6 months etc. The gym is excellent for its size, and it has a yoga room. Really lovely size and would love to stay here again.
Hi Louise,Thank you for taking the time to write this review! Knowing that you had a vonderful experience with us heart-warming We hope to see you soon again
4/5
TrustpilotBerlin, Mitte
I stayed in the accommodation (Berlin, Mitte) for 7 months and my overall experience was satisfying. The location is perfect, however, the interior is obviously overused and needs some refreshment. There are some functional/organizational disadvantages with the place - the laundry machines/driers break regularly, the cards don't open doors at times, the trash area is often a mess, elevators broke a couple of times while I was there, and there were occasional internet issues - more for some people than others. Moreover, the rents were increased recently which makes the place pricier than it deserves to be (the reason I left).
Hi Pavel,Thank you for your feedback. We are glad to hear that you had a positive experience with us and we hope to see you again soon!
1/5
TrustpilotPretending to be...
I don't know how it will be in other countries but in UK is a disaster and highly not recommended.They have a lack of information about what is happening and when you got one, it's only excuses to delay something. So, if you have a problem (and there's a lot of problems on the buildings they take care) the information that you will get is "we know that there's a problem, we are so sorry" but no when it will be resolved and, in case the problem is really bad, like not having water (something that is happening), nothing about when it will be resolved ("soon" is not a date).It seems that they are more worried about how to take more money from the tenants (not giving them the opportunity to rent for more than 1 year, because if the rent is lower in time, they can increase the rent and change the conditions to something worst sooner). So at the end, they want a constant flux of people coming in an out to increase their benefits.Whatever you see on their ads, double check it. Good looking doesn't mean a good service.Maybe the problem is to be more concerned with appearing (pretending to be) than being, but at the end they have a lack of communication skills because they don't tell what the tenants need to know.So, any problem will last nearly for ever, some of them still here after more than a year and seems never to be solved.
Hi,Thank you for your observations. We always aim to deliver a great experience, and we are sorry about these recent developments. At the moment, we are experiencing maintenance issues where the main pump has failed, causing water shortages. We are working on it, and we are making sure that a new pump will be placed in the next few days at the very latest. The company we’re working with to solve the problem advised us that it will take a couple of days work, so we are exploring other solutions to fix the issue asap. We currently have installed a temporary expansion vessel that will fix the problem until we will have clearance from the GCP to replace the whole system.Apologies again for the inconvenience, we are doing everything we can to fix it as soon as possible. If you’d like to discuss this further please, don’t hesitate to contact us at villagecommunity@vondereurope.com .
4/5
TrustpilotWe had a good stay at Vonder's. Always very responsive when responding to emails. Emails always very polite and pleasant.
Very correct apartment. Too bad there isn't a coffee machine, kettle and microwave in the kitchen area. Very good size bathroom and balcony. Equality in terms of room size should be reviewed I think. More than 4 square meters is a lot. Apartment close to public transport with shops not far away. Positive.
Hello Paula, we are genuinely grateful for your review! It warms our hearts to learn that your time in our flats was enjoyable. Your detailed feedback helps us understand what we're doing right, and how we can improve. Thanks for being a part of our community!
5/5
TrustpilotGreat stay and service
Hey Charan, Thanks for your review I appreciate it!
5/5
TrustpilotFor Eitam for taking control of my…
For Eitam for taking control of my problems and getting resolved as soon as possible
Hello Kayla, Thank you for your review!
5/5
TrustpilotVonder Wembley
Vonder is to me the place to live with the greatest People.
Hey, thank you so much for your kind words! It truly means a lot to us. We’re so happy to hear you’ve had such a positive experience with the Vonder community and our team. We’ll make sure to share your lovely feedback with Tida, Oren, Sorcha, Eitam, Joseph, Michele and everyone involved they’ll be thrilled to hear it!
2/5
TrustpilotTotal lack of communication
Really disappointed by the lack of response. I have made a number of attempts to contact them to source some accommodation in London. I had checked their prices so knew the budget allocated by my company was more than enough. However I got one response to ask for a bit more information and never heard from them again despite trying to contact them. Are the reviews on here genuine as really doesn’t tally with what I have experienced?
Hi,We’re really sorry to hear about that. We are experiencing a high level of requests and sometimes replies might take longer than expected. We would still love to show you around! Please, email lettingsuk@vondereurope.com and we will find a solution.
5/5
TrustpilotNice team work
I would highly recommend to reach out Vonder if you're looking a place to call home, I had great experience with the team there's always someone willing to help would like to thank you to our lovely Property management Marianne, she's a great representative who will make you feel welcome. Thank You !!!
Dear Gabriela, we appreciate your positive feedback about your experience with Vonder! It's fantastic to know that our staff met your expectations. Our team strives to create comfortable and memorable stays for our members. Thank you for choosing Vonder!
5/5
GoogleLoving the office! Aggie is great and friendly! Upriver building goals!
1/5
TrustpilotVonder can’t fix the internet…
Vonder can’t fix the internet connection since mid December… when finally they sent some “engineers” to fix it than we have no internet at all. Did they respond to any email? Cuz not. We are not the account holders so we can’t call anyone to get help, but when you asked for compensation, noooo they doing everything to fix the issues. All the 5 star reviews are fake! Customer service zero, they are lying nonstop… Gym still not ready, cinema room? Haha, bull*hit, we will break the contract asap and please do the same if you are live here.
Hi Tibor,Thank you for your feedback. We always aim to deliver a great experience at Vonder, and we apologise that some of the issues mentioned, such as the internet connection, took a bit longer to fix. We did everything within our powers to speed up the processes with our service providers. We are glad that the internet issues have been successfully fixed. We always strive to deliver the best experience and we are working hard to solve any setbacks. If you have any other concerns, please don’t hesitate to contact us at villagecommunity@vondereurope.com
1/5
TrustpilotThe most disgusting place to live at
Was forced to sign a backdated contract and had no access to the property for 2 weeks while rent was paid. The building has no security, extremely dirty. People smoke weed in hallways and the smell goes inside each property. Ceilings in the flat leaked whenever it rained and nobody came to fix it during my year there. All my emails were ignored. I received the flat with a broken lock. It was not cleaned after previous tenants. Almost all furniture was broken too. Vonder will ditch you as soon as you sign the contract. Avoid at every cost.
2/5
TrustpilotNice apartments, terrible customer service
Vonder has nice buildings in nice areas but just the worst customer service.I have lived in this apartment for just over a year now and they have refused to fix the internet in the apartment. I have sent them several emails regarding the issue. They either ignore it completely or send me the email address of the internet provider and ask me to "deal with them directly".They take no responsibility for any of the services rendered here. At this point, they don't reply any of my emails when the elevator breaks down. There are small issues in the apartment I'd like to report but why bother anymore.For a room that costs ~1K euro a month, I'd hope they'd at least reply my emails with some helpful information; not their hands-off deal-with-the-provider approach.I'm leaving at the end of my contract, and absolutely no more Vonder, anywhere in the world.
5/5
TrustpilotComfortable apartment
The staff at the apartment are friendly and always ready to help if you have any problems. The rooms are very clean and well equipped. It's quiet at night. You can make new friends by attending the apartment's occasional parties. I think this is a great apartment for both foreigners and locals. Thank you.
Dear Guest, we appreciate your positive feedback about your experience with Vonder! It's fantastic to know that our apartments met your expectations. Your kind words motivate us to continue delivering exceptional service. We look forward to welcoming you back on your next visit!
5/5
TrustpilotApartment was so clean and spacious
Apartment was so clean and spacious. Any issues we had, the Vonder Team sorted it out straight awayIt was great getting to meet other people within the community and can't wait to stay again sometime in the near future!
Thank you Mia, we are happy you enjoyed your stay, you're welcome to come back anytime!
1/5
TrustpilotHORRIBLE EXPERIENCE, CONSTANT LIES
So upon receiving honest reviews on how bad the situation here at Vonder is. Management have finally responded via an email to all tenants. Yet again they put them blame on others instead of accepting any responsibility. The say Turin court door is fixed but this is not true as the door does not lock and can be opened by anyone. To make matters worse they keep mentioning a Kevin who has apparently checked the lights but they are still not working and not a single person has met/seen anyone called Kevin here at Vonder. Surely we should all stop paying rent at this point as we’re doing more than the landlords.
Hi tenant, we appreciate you taking the time to give us your feedback. When someone makes a customer service complaint, we understand it’s because they’ve reached a certain threshold of frustration, and we understand the root of their unhappiness is valid. With all works, we do rely on our landlord, contractors, suppliers to ensure we can reach our estimated completion goal. We have taken responsibility for ensuring all and any updates are given to tenants routinely and that any changes are communicated. Yes, we have faced additional operational issues with the damage to Savoy Court doors and Turin recently. However, we have upgraded all CCTV onsite and will have a groundsman team here next week to ensure the site is well maintained moving forward. To confirm, Kevin is an operative at Vonder, who is now routinely based at Village. If you would like to let us know a time that works for you, we'd be happy to speak with you directly, please email sama@vondereurope.com Community team
1/5
TrustpilotVonder Brentford
Vonder Brentford - I won’t repeat what others have stated as you can read the bad reviews are absolutely true, not only that what others haven’t mentioned the out of hours emergency service is a joke, you call the number and they either never answer or tell you there be with you the next day even if you have locked yourself out. Residents including myself have turned to another resident for help because vonder out of hours wouldn’t, Another thing The windows have externally have never been cleaned since I started living here. There are so many issues here and we have waited months and months with no updates as to when these will be resolved. Vonder get you act together
Hi Anon, thank you for taking the time to give us your feedback. We take all feedback very seriously, we are currently reviewing our OOO team as we've received this feedback. If you would like to take this offline and discuss with our Head of Community please reach out to sama@vondereurope. In the meantime, in line with our building updates, communications will be sent out this week.
1/5
TrustpilotVonder Brentford
I agree 100% with all bad reviews here, we’ve been living here for 2 years now and it’s just becoming worse and worse, they promised cinema and gym before we move in but I can’t see that happening any time soon. Front doors are destroyed, anyone can come to building so it’s unsafe, there is no concierge as they saying on their website, not enough parking spaces for tenants, lights around estate doesn’t work for months now, sent them a round five email, no action taken. They don’t care about area, it’s dirty, the garden area looks like a wilds bush with rats running around. It’s super disappointing as in the beginning they promised a lot and seems to be nice place to live. At the moment they are building even more apartments so I imagine would be way worse in the future plus it’s noisy, dusty and dangerous with scaffolding falling down on the ground. Definitely wouldn’t recommend this place to anyone.
Hi tenant, thank you for taking the time to leave your review. We would like to extend our sincerest apologises regarding all delays to the completion of your amenities on site. We are still committed to finishing these works to deliver on what we have promised, however, due to supply chain delays and unforeseen additional works it has taken longer than hoped. We will be sending out communication this week and if you'd like to take this offline and speak with our Head of Community, please reach out: sama@vondereurope.com
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