Vonder London reviews

★★★★★ 1/5

Trustpilot

Very bad management

Their management is unbelievable. They just ignoring every concern we are raising with them. We’ve moved to VOnder Village recently and we are regretting this decision. It’s dirtylots of weeds everywhereno lights on the pavements and parkingOur building has boarded door Intercoms don’t work Lifts don’t workPlus we have construction work that supposed to be over few months ago. We can not open the window as it’s so loud and really dusty.They keep sending emails with promises and plans that never happen… We were told that gym and cinema room will be open this year. And now we heard from people that it’s not true! I feel sorry for ever new tenant who will believe in their fake offer!

G.B · 29 November 2021

★★★★★ 1/5

Trustpilot

Vonder Village Brentford

Following on from the other tenant reviews, I agree with everything written.We as tenants have been let down at Vonder Village and here’s a short sample:- unannounced building works which continue to be extended by months - garden areas are a mess and not kept clean- repairs taking forever such as the lift being not repaired for months (no clear timeline), main door still broken and intercoms in the building (random people know access codes)- in regards to the lifts, tenants are expected to climb up and down the stairs even though they might not be fit and healthy while sometimes carrying heavy things- unable to hire a replacement concierge for one who was great and appreciated by all tenants- still not offering a gym and cinema room even though this was advertised initially- unable to sort out proper parking for tenantsTenants are constantly left frustrated with poor responses such as ‘we are looking into this’ or ‘please bear with us’

Frustrated · 27 November 2021

★★★★★ 1/5

Trustpilot

Poor Upkeep

Poor performance by the landlords and tenants are left to suffer. Few examples below:1. The front door to one of the buildings was broken and has been boarded up since August. Yet to be fixed.2. The intercoms in the same building have not been working for more than 4 months.3. The lift has also not been operational for more than 2 months with no sign of repair.4. No lighting in the parking lot, it seems either the lights are turned off or have not been repaired.5. Still waiting on a permanent concierge for the past 5 months.6. A gym was promised and advertised but still yet to be seen, more flats are being built with no sign of a gym.How can a company continue to operate while not being able to fix such things which are not just essential for tenants but as landlords for their overall outlook.

John · 25 November 2021

★★★★★ 1/5

Trustpilot

Vonder Hill Archway

November update: the internet has been down for 3 days and Vonder is not responding to any emails.Can't recommend Vonder Hill Archway for anyone relying on the internet connection for remote work. Vonder includes broadband service in the rent as the only choice (no opt-out). The connection is WiFi-only (no ethernet access), there are constant issues with the ISP and all complaints must be proxied through the Vonder Community Team; as a result, all-day internet outages are becoming a norm.

Bartek · 22 November 2021

★★★★★ 1/5

Trustpilot

No organisation skills at all.

No organisation skills at all.Vonder village Sent everyone a reminder email in the morning to say there would no water between 9-5.First things first there was no initialEmail to say works were being carried out and to highlight there might be no water. So how it is that you can send a reminder without even advising of the works firstlySurely there should also be atleast a 24hr notice if tenants are potentially going to be without water. The email was sent out at 10am, an hour after the works were supposed to commence. This means that tenants could have potentially woke up to no water supply without warning too. Completely unacceptable.

Suren · 5 November 2021

★★★★★ 4/5

Trustpilot

The spaces are really nice and always…

The spaces are really nice and always clean, I really did like the monthly parties that helped me socialize when just arrived in the new city. The only thing that could be better are prices, having a sucking system for the air in above the stove and better equipment in the gym.

Alberto · 22 April 2024

★★★★★ 5/5

Trustpilot

Thank you!!

Vonder surprised me with its fast e-mailing mechanism and very helpful personnel. We had fast solutions whenever we had a problem, so I would like to thank you for that matter. The apartments are nice and the society living here is peaceful. Vonder has the best location in the city for sure.

Serra · 22 April 2024

★★★★★ 5/5

Trustpilot

I’m Not gonna lie im always happy to…

I’m Not gonna lie im always happy to see Magda Matuszewski around! So helpful and nice! Also Piotr from the bar is such a nice guy! Breakfast is Great! ;)

Krul · 3 February 2022

★★★★★ 5/5

Trustpilot

Vonder is the best option as an your…

Vonder is the best option as an your dream apartment. we are really happy with their services and they have quick maintenance facility to help on your request and everything provided same as per the description. Thanks Vonder Gmbh for all your support.

Himanshu · 23 September 2024

★★★★★ 4/5

Trustpilot

Great place to start your journey!

Vonder is a great landing place for any expat. The units are modern and the all inclusive packages allow you to arrive in Munich with very little worries. The staff are friendly and willing to help.Great place to start your journey!

John · 23 October 2024

★★★★★ 1/5

Trustpilot

Please avoid Vonder, for your own good.

Vonder will sell you dreams and then deliver nothing. Only to kick you out at the first opportunity to make an extra penny. Please do not be fooled by their marketing or young friendly sales people. They are just another company run by suits that are smart enough to change their image for an evolving market.If you meet someone that works for Vonder, don't talk to them If you get approached by them or they happen to manage a property you are going for, run!They will of course respond to this like they did with the previous bad reviews. But I assure you that nothing good will come from your experience with them.For some further context, just in case this comes across as a "venting review", since we moved in we have faced regular water outages, complete lack of security in our building and basically all of the services in our building being unavailable for most of the tenancy, with regular emails berating all of the tenants for the smallest of infringements (drinking on the roof garden). They just told us they want to increase our rent by 38%

JB · 30 September 2021

★★★★★ 1/5

Trustpilot

Disappointing experience

Disappointing experience renting through Vonder in Berlin. The apartment on Bismarckstrasse and the whole building were like a SHANTY TOWN in India, where common aereas were filled with trash, old IKEA furniture, food waste and leaking bags.

Yestay · 14 December 2025

★★★★★ 5/5

Trustpilot

Intuitive, easy, and great help for this American student!

As an American university student with little experience renting in the UK, I was worried about being overwhelmed and lost when looking for a place to stay. But Vonder was easy, intuitive, and their customer service was top notch, helping me every step through.To start, the website was simple, straightforward, and easy to use, even on mobile, which made handling and sending necessary documents a breeze.Moreover, the customer service was likewise incredible. The two agents I worked with where very easy to communicate with and where always easy to reach. They where more than helpful with every question, and were invaluable whenever I had a question or needed help in regards to documents and payments.

Maxwell · 10 September 2021

★★★★★ 5/5

Trustpilot

Thanks Vonder, We had a great time!

I and my family came to the UK in the middle of the pandemic, needless to say, with the worst of expectations and insecurities. Guided by the reviews, we found our abode at Broad House, Imperial Drive and we loved it! Right from the tenancy agreement, every process was hassle-free, straightforward and contactless. Team Vonder has always been prompt in responding to all my queries and the communication has always been great! We will always cherish the memories we made here!

Sooraj · 7 September 2021

★★★★★ 1/5

Trustpilot

VonderSkies - Parties, smoking, bedroom noise, stolen parcels..

Renting with VonderSkies (New Horizons Court) was a big mistake with a severe impact on my mental and physical health - I had to move out after only three months as it was unbearable and unsafe. 1) Excessive anti-social behaviour: Dawn and Ashleigh from the Lettings team reassured me on email that there were no noise complaints at all and that sound proofing was of a high standard: just a few days after my move in I started receiving all those emails from VonderSkies to the community requesting residents to stop the extreme antisocial behaviour: parties, noise, smoking of illegal substances, damage to the communal areas, stolen parcels etc. It didn’t feel safe at all. Dawn and Ashleigh didn’t mention ANY of this - all their focus was to rent out flats ASAP.2) Ongoing bedroom noise: In the first night after my move in I heard loud bedroom noises, that was so persistent and frequent it felt like I was next door to a production studio. Unfortunately, this occurred almost every single night. Not only was I deprived from sleep, I also felt incredibly violated in my own space. Tia from the Community Management Team was very keen to keep my in my tenancy agreement and promised me in writing that they would get this issue under control or move me later on if the issue persisted. The issue persisted and after 6 weeks of no sleep and physical exhaustion I tried to find a solution with Tia.She didn’t honour her promise to me and instead, offered me apartments that were either half the size of my flat or flats that were right under the party “hot spot” flats. She refused to consider any sound proofing or an immediate release from the agreement. She didn’t have much empathy and explained that the matter was closed from her end as she felt she had given me “many options” and started ignoring my emails and eventually said she was leaving the firm …. Which I later on found out wasn’t true. 3) Desperate holding on to the tenancy agreement: Despite the mental breakdown that I suffered, Tia and Natalia refused to release me prior to the end of the three months term. Natalia, the building manager, started answering all my emails - even on contractual matters, which was very odd. She knowingly offered me an alternative flat that was right underneath the party hot spot. She only admitted it after I had asked her. Bottom line: VonderSkies have a hyper keen Lettings team that are not particularly honest. The consequence management for anti social behaviour is very basic and it feels like anyone can get away with anything.

D · 30 July 2021

★★★★★ 4/5

Trustpilot

Acceptable

From a process perspective everything went smoothly and they were extremely responsive. The apartment had almost everything working and while the room at first glance was okay, once you started moving furniture or carpet you could find quite a bit of dirt. All in all not a bad experience though.

Matteo · 4 May 2024

★★★★★ 3/5

Trustpilot

Good place for shot term in Munich

Nice place very close to S-Bahn and easly connected to the city. The rooms are modern and fully equipped. You may experience some problems with the washing machines and the wi-fi, but they will fix it quickly.

Unknownn · 3 December 2024

★★★★★ 4/5

Trustpilot

Didn’t start well but greatly improved

We started renting an apartment from vonder in August 23 it has been a great place to live safe and professional, initially we had many issues and poor communication since a new manager has been appointed the service levels and communication have improved greatly

Roy · 8 August 2024

★★★★★ 5/5

Trustpilot

My stay at Hill House.

My stay at Hill House was delightful. The place itself was spotless and lovely. The staff were attentive and friendly which made the whole stay nothing short of perfect. Would definitely recommend and stay there again.

Kiran · 19 February 2020

★★★★★ 3/5

Trustpilot

Nice but expensive

Even though the house is relatively recently built it has already come down a lot inside and has a strange odor. The gym is only opened at inconvenient times and usually crowded (due to the really limited offer of (functioning) machines and utensils). Also the heating and AC system can not be regualted on your own and the rooms are usually way too hot (even with opened windows during winter period).The building is really easily accessible by car and public transport (even late at night). Internet connection is perfect and I never had an issue with that. Also a grocery store is just around the corner which is very convenient. There are a lot of communitiy partys which are always fun and the staff is really nice and helpful. The rooms are small but really well planned so you have plenty of space for working, cooking, sleeping a spaceous bath etc. It's never loud and the whole management of the building is totally effortless and well planned.All in all a nice place to stay in but with its flaws here and there (that should be avoided considering the high rent for a 18m2 room).

Oliver · 8 May 2024

★★★★★ 5/5

Trustpilot

I had a great experience in Vonder

I had a great experience in Vonder! The communal areas were a great touch, well maintained, with great decor and the game areas were amazing. The events organised from the team were an amazing opportunity to meet the rest of the tenants and feel part of a community.

Dimitra · 7 May 2024

★★★★★ 5/5

Trustpilot

I had a really good experience with…

I had a really good experience with Vonder Europe at Hill House. My host Joseph was really attentive and got the small details right. I highly recommend.

B · 26 January 2022

★★★★★ 1/5

Trustpilot

What an incapable and horrible marketing team

What an incapable, horrible marketing team! We moved out of our flat mid-January, it's "been on the market" since end of November. We were told and promised that they are doing their very best to rent it out to new tenants(as we have a live contract until end of March). After endless calls and me trying to find the link for our flat online so that I can share it on various platforms, I'm told they aren't going to place an advert individually as that's part of their "marketing strategy" (even though the flat is the best looking and one of the largest in its category). When I question them about their "marketing strategy" (can you even call it marketing when you aren't actually marketing the flat?) being fairly ineffective (knowing the flat hasn't been rented out for over 2.5 months) her response was to warn me not to tell her how to do her job and about how difficult the market is due to the pandemic....HOW do you expect something to be rented out if you don't even advertise it???? It's not rocket science!!Yet complaining about the pandemic and me telling how they should be doing their job? Well they aren't doing their job, are they? Absolute joke!!! Get rid of your marketing team, any toddler could do a better job!

Tamás · 11 February 2021

★★★★★ 1/5

Trustpilot

Absolutely disgusting company

Absolutely disgusting company. We are all stuck at home and now having to have a whole load of new flats above us! No notice given and works starting at 7.30am. It’s a shambles. If you are looking to move here avoid. Avoid all vonder properties including vonder skies up the road as this may happen to you and you won’t even know until the day before. My job role consists of being on the phones all day, how am I expected to do so with such noise going on. We are all experiencing tough times at the moment and this has caused serious depression and outrage for myself. Thanks for thinking about your tenants vonder.

Anonymous · 4 February 2021