Vonder London reviews

★★★★★ 5/5

Trustpilot

Big THANKS to CHRIS and the maintenance team

We just wanted to express our sincere gratitude to Chris (Building Manager) with their maintenance team. We moved in last week but Chris never say NO to us, he is welcome and willing to answer our questions. The power went off suddenly at 8:00 a.m. but Chris sent their professional maintenance team to our home. They are eager to tell us everything. (Since I don't know their name)Chris always made sure to respond promptly to problems at the house and provided the best services. We were very comfortable, and we can't thank you enough.We are willing to recommend our friends to Iconblu because of the excellent service of property management

Julian · 8 December 2020

★★★★★ 2/5

Trustpilot

Poor communication

Poor communication, had broadband issues to start with which took a while to sort out, no communication when tenancy came to an end, didn't know who to hand the keys to, wanted to extend stay was told being handed back to developers despite flats still being advertised as being for rent. Also someone tried to sell me insurance which was not required. Sam the maintenance guy and Glen the agency contact are polite and helpful though.

Mo · 30 August 2021

★★★★★ 5/5

Trustpilot

I lived in Vonder Munich for 4 months…

I lived in Vonder Munich for 4 months and i had a great time there ! The location is just a few steps from the trainstation and theres nice parks and gardens all around .Good for families. Receptionist always kind and helpful .

Ivan · 5 July 2024

★★★★★ 1/5

Trustpilot

Don't be drawn in by proximity to Hampstead - the experience is far from luxury.

*Edit: The team has been in touch since my review to ask that I remove it which out of principle I won't do. However, I will say that they have promised learnings and improvements for the future which I appreciate.*Unfortunately, I have not had a good experience living at a Vonder flat in Hill House London. The two positives - a rooftop view and friendly concierge staff, both of which are unrelated to the Vonder team. I have put off writing this review a few times, but the poor experience has continued and I have had enough. We paid over £2000/month upfront for three months (which is very expensive, even for London and especially for Archway) to live in a flat very different from the one advertised on the Vonder website. It is modern but small, on the 2nd floor and with a 'view' of the back of a shisha bar which is very loud. We were drawn in by the location being near to Hampstead Heath but the reality is you are in Archway, which is a very rough part of the city. People use the entrance to the building as a toliet/drug exchange/rubbish dump and about 6 weeks ago someone was stabbed just outside. I have lived in London for 9 years and I'm fully aware that this is not uncommon, and a deep-rooted problem with society rather than Vonder's fault but to charge such high prices and market the building as 'luxury' is immoral.The Vonder Community Team, who claim to live in the building although I have never seen them in person, have provided pretty appalling service. The flat had numerous problems when we arrived - the toilet was broken, we were missing crockery, marks all over the floor/walls etc. These issues were not fixed for several weeks after we notified them and I was even asked to take a daily video of the toliet to prove it. I have been trying to reach the team more recently to discuss the next steps with regards to the end of my tenancy (they were very quick to respond initially at the prospect of this being extended, which of course is not happening) and they are now being very slow to make time to talk despite their knowledge of some unfortunate circumstances regarding my partner leaving the flat. Perhaps there is an issue with understaffing, so my criticism is of the business as a whole rather than any individual.

Emily · 18 September 2020

★★★★★ 1/5

Facebook

Unfortunately, I have not had a good experience living at a Vonder flat in Hill House London. The two positives - a rooftop view and friendly concierge staff, both of which are unrelated to the Vonder team. I have put off writing this review a few times, but the poor experience has continued and I have had enough. We paid over £2000/month upfront for three months (which is very expensive, even for London and especially for Archway) to live in a flat very different from the one advertised on the Vonder website. It is modern but small, on the 2nd floor and with a 'view' of the back of a shisha bar which is very loud. We were drawn in by the location being near to Hampstead Heath but the reality is you are in Archway, which is a very rough part of the city. People use the entrance to the building as a toliet/drug exchange/rubbish dump and about 6 weeks ago someone was stabbed just outside. I have lived in London for 9 years and I'm fully aware that this is not uncommon, and a deep-rooted problem with society rather than Vonder's fault but to charge such high prices and market the building as 'luxury' is immoral. The Vonder Community Team, who claim to live in the building although I have never seen them in person, have provided pretty appalling service. The flat had numerous problems when we arrived - the toilet was broken, we were missing crockery, marks all over the floor/walls etc. These issues were not fixed for several weeks after we notified them and I was even asked to take a daily video of the toliet to prove it. I have been trying to reach the team more recently to discuss the next steps with regards to the end of my tenancy (they were very quick to respond initially at the prospect of this being extended, which of course is not happening) and they are now being very slow to make time to talk despite their knowledge of some unfortunate circumstances regarding my partner leaving the flat. Perhaps there is an issue with understaffing, so my criticism is of the business as a whole rather than any individual.

Emily · 15 September 2020

★★★★★ 5/5

Trustpilot

Friendly and helpful staff

Friendly and helpful staff. High quality furniture. Quiet room at nights. Various meetings during the year such as Yoga days and barbecue parties. Cleaning facilities are great. Washing and ironing room is great. Great transportation opportunity to and from the city center.

Ufuk · 18 July 2024

★★★★★ 5/5

Trustpilot

Beautiful apartment near Wembley stadium.

Beautiful apartment close to Wembley Park tube station. Good communications with Central London. Apartment is new and modern. Kind staff.

Pablo · 14 September 2022

★★★★★ 5/5

Trustpilot

Nice place and nice atmosphere

Nice place and nice atmosphere. Easy to connect the town with transportation S8 direct to airport. Near Lidl supermarket. Have a Gym inside. They have a small kitchen inside with pan, pot, dish. Also have a laundry room with iron. Lovely!

Krittima · 1 August 2024

★★★★★ 5/5

Trustpilot

Dubai Citywalk

My stay was very comfortable, everyone working at Vonder Dubai was helpful and kind. The apartment is modern and cosy. Really happy with my stay

Alina · 6 January 2022

★★★★★ 5/5

Trustpilot

It has been a hassle free experience…

It has been a hassle free experience renting the apartment with Vonder. I took over from another tenant and it was very smooth with no bureaucracy. Also they fix any issue if occurs such as induction stove or whatever. Overall a good experience.

Mohammed · 17 June 2024

★★★★★ 5/5

Trustpilot

Vonder made our life easy

Vonder made our life easy. They did everything for us. David was super helpful fast. I could not recommend more these guys.Thank you

Gorjan · 1 April 2022

★★★★★ 1/5

Trustpilot

Take our advice and do not trust Vonder @ZenithHouse

Don’t consider renting with Vonder as this was the most terrible experience in my life. I lived in Zenith House for about five years but as soon as Vonder took over, things turned out for the worst: 1) Homeless people living inside the building as the front door and back door doesn’t lock. We asked Vonder to fix this but guess what…. nothing happened. I didn’t feel safe anymore going down stairs to throw away my trash, as these people would give me nasty comments whenever I passed. 2) Or postal boxes got destroyed at least 2 times already and when asking Vonder to replace the broken boxes it took them 4 months (at least for my box - some weren’t even fixed by then). At this point, I don’t know how many letters and small parcels for lost/stolen thanks to that. 3) Someone started a fire in the shed where all bins were located on, destroying the nearby shed as well which was home to all of our bikes and some other personal belongings. Vonder hasn’t fix this up until now. If you don’t believe me have a look at VonderSkies instagram account that featured a post with photo evidence about the current situation at Zenith. 4) Burglaries are happening there from time to time and when asking Vonder for more security and for CCTV footage, Vonder just sits in the comfy offices and do nothing. After a while I couldn’t take it anymore moved out asI didn’t feel safe anymore. So for everyone wanting to rent a flat with Vonder, please be aware that this company doesn’t care for you one bit. Stay happy, stay safe, stay away from Vonder.

Julia · 5 March 2024

★★★★★ 1/5

Trustpilot

Homeless people setting up camp, burglaries, and trash @ Zenith House

I've been living at Zenith house for a couple of years now and Vonder is genuinely the worst property management company I've ever come across. DO NOT RENT WITH THEM.1. Homeless people sleeping and defecating in our hallways as our front door has been broken and wide open for OVER A YEAR2. Residents get harrassed by trespassers3. Bins don't get collected and trash is left everywhere - even inside the building.4. Packages get continuously stolen, Vonder doesn't bother to give us access to CCTV footage5. They NEVER do repairs or respond to emails: we've been with a broken washing machine and oven for over 3 months now6. Flats get broken into regularly with the security of the building lacking clearly7. A homeless person set fire to our bin shed, it burned down the bicycle shed too - destroying several bikes, a car, and damaging a neighbours propertyThere is a whole Instagram account dedicated to Vonder's mismanagement @vonderskies . In addition, check out the Google reviews for Zenith House and the pictures. Vonder isn't doing anything about it. They will sell you the dream, take your money, and then leave you in a dumpster fire.

Hendrik · 3 March 2024

★★★★★ 1/5

Trustpilot

Absolutely horrific and scammy

Absolutely horrific and scammy. The roof on my building (Zenith House, London) was removed and reconstructed without any warning or information. Months followed with noise, rain leakages and trash flowing everywhere. They parked a container for construction materials outside my only ground floor window. Vonder refused my requests to end the tenancy early. I must have called 10 times and sent several email and did not receive a single response.

MS · 23 April 2022

★★★★★ 5/5

Trustpilot

It was really a hassle free experience…

It was really a hassle free experience living in Vonder. Team was very supportive from the beginning. Operations team is really helpful and get the issue resolved at the earliest whenever they are informed of a new one.Would definitely recommend Vonder to new tenants.

Anant · 17 May 2024

★★★★★ 5/5

Trustpilot

Excellent Community and Professional…

Excellent Community and Professional Team!

Azi · 13 October 2025

★★★★★ 5/5

Trustpilot

David has been such a very professional…

David has been such a very professional and helpful contact .We are very much happy with this company and recommend it warmly !Isabella

Isa · 30 January 2022

★★★★★ 5/5

Trustpilot

My experience with Vonder

The move in process with Vonder was smooth and was communicated perfectly, there were no hiccups in the process and they had went out of their way to help us settle our deposit in an easier manner which I really give props to them for

Bernard · 16 April 2024

★★★★★ 1/5

Trustpilot

Staff do not exist in the uk?

I requested that someone contact me for a flat in London on Tuesday, I heard nothing on Wednesday so Wednesday night I filled in a form. Its Saturday and no one has even bothered to email or contact me by phone about the flat

Gabziiee · 4 May 2024

★★★★★ 1/5

Trustpilot

Don’t choose Vonder

Vonder has been unreasonable and irresponsible, no compensation to the construction work that has been taking place for over half of the tenancy period. They abuse tenants’ asymmetric information of the house market, and charge different renting prices of the same type of property.On the other hand, the building manager Magda who on her own has done a brilliant job responding to enquiries from all the tenants. She is responsive, kind and helpful.

Q · 2 September 2021

★★★★★ 5/5

Trustpilot

I had such a great time staying here

I had such a great time staying here! The communal space is super social & their regular food / movie nights made it so easy to get to know other people who live in the apartment complex! I’d really really recommend this spot for those who are either leaving university or want to live alone without feeling lonely!

Rosie · 30 May 2023

★★★★★ 1/5

Trustpilot

Terrible experience with Vonder…

Terrible experience with Vonder Brentford management. No one responds to emails, which is extremely frustrating.

Indri · 15 April 2026

★★★★★ 1/5

Facebook

The worst experience ever!!!! I paid rent until the end of march, but decided to check out on the 18th because I was moving to a different city. First, the changed the check out time like 2 hours before. But whatever I just did their favor. When I checked out in the morning, I asked if I could leave my luggage and pick up in a few hours & and leave the key on a desk when I pick up my stuff. They asked me to leave immediately with all of my luggage (again I paid for that whole month). Because they are having another person on the same day I check out. They are extremely rude and they will take advantage of you in every way possible.

Yanu · 18 March 2019

★★★★★ 5/5

Facebook

Great company to rent an apartment. Great people that always help with replying to any issue-request. Already lived in two of their apartments for approximately one year. Everything is great. Highly recommended!!!

Spiros · 22 February 2019