Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAvoid at all costs
I stayed at Vonder London for about two years from 2020 to 2022. Left the flat in the state in a good state and better than I found it, but Vonder tried to take nearly £1,400 off my deposit. Fought it via TDS (Google Tenancy Deposits Scheme), and won, getting all my deposit (though hard work). Now, 2.5 years later, they're contacting me again asking for the same amount in late rental payment. I checked my records and I'm fully paid up. They just try and scam tennants for more money. Avoid at all costs and if you're already a tenant, make sure you take records of everything (including pictures of rental before and after stay).
Peter · 3 December 2024
★★★★★ 4/5
TrustpilotA great experience overall!
The service, security and installations in general are very well. The kindness of the people at reception is also excellent. As areas of improvement, we would like to have a microwave and more cookware in the kitchen. Laundry service also needs to be improved since there are only 2 laundry machines working. Overall, my daughter enjoyed her stay at Vonder!
Maria-Guadalupe · 15 May 2024
Agent replied · 15 June 2024
Hello Maria, we are genuinely grateful for your review! It warms our hearts to learn that your time in our flats was enjoyable. Your detailed feedback helps us understand what we're doing right, and how we can improve. Thanks for choosing us!
★★★★★ 1/5
TrustpilotAbsolute Fraud
I used to live in the 34, clanricarde gardens for a year. The condition of the apartment was abysmal, I spent one winter without any hot water supply, and 1 of three washing machine /dryer in the common area was always broken, no cleaning.ON TOP OF THIS, they haven’t returned my deposit for over three month now. They notified me that there was no deduction and that was it. I have contacted this email address who’s in charge of rent more than 12times, no reply.rentuk[at]vondereurope.comI’m discussing with my solicitor to take legal actions. Definitely avoid if you don’t want to get into the constant mess and dispute.
MM · 20 December 2022
Agent replied · 15 June 2024
Dear MM,We are sorry to hear about the unpleasant experience you had during your stay at our Clanricarde property. Your feedback is important to us, and we take it seriously. Our finance team has reviewed the records and confirmed that they responded to you on January 6, 2023, regarding the return of your deposit.It is unacceptable that you have not received your deposit after three months, and we would like to assure you that we are taking this matter seriously. We are committed to ensuring that similar incidents do not occur in the future.We would like to apologise once again for any inconvenience this has caused you.PSIt was a little difficult to try to identify you without any more specific details so if the above isn't reflective your tenancy please do reach out to us and let us know.Sincerely, Dimitrios - Vonder
★★★★★ 5/5
TrustpilotNice team
Tida from the property management team is nice and helpful :)
TW · 12 January 2026
Agent replied · 23 January 2026
Thank you, Tiffany. We are happy to hear you had a positive experience with Tida and the property management team.
★★★★★ 1/5
TrustpilotWorst / non-existing customers service
Vonder Shoreditch. I'd rather give a 0-star review but unfortunately 1 is the lowest possible.The apartment hadn't been cleaned once we moved in. Apparently the previous tenants had thrown a party during their last evening and basically only the bed linen had been changed. Vonder sent a cleaner afterwards but he did a very poor job and we had to clean the apartment by ourselves.The apartment was supposed to be fully equipped. However, until this day we are still missing the majority of basic kitchen equipment such as cutting boards, knives, spoons, a kettle (the one we have was full of mold), scissors, plates etc. We've tried to reach out to the members relations support as well as to lettingsuk but haven't received a single answer despite of contacting them 5 times already. We even sent a support request through the app but no answer.We paid the rent for 12 months in advance, so no wonder they wouldn't care less about us.The cooker hood nor the AC aren't working properly either, but it doesn't make sense to report it since all our messages have fallen to deaf ears thus far.
Ralf · 28 November 2022
Agent replied · 15 June 2024
Dear Mr Holmborg,We would like to extend our sincerest apologies for the negative experience you had while interacting with our company. It is disheartening to hear that we fell short of your expectations and we are truly sorry for any inconvenience or frustration caused.We would like to thank you for bringing this matter to our attention as it provides us with an opportunity to improve our services. Your feedback is important to us and we take it very seriously. We have used your comments to make changes and ensure that similar issues do not arise in the future.We understand that it can be difficult to provide constructive criticism, but we are grateful for your willingness to share your experience with us. Your feedback has helped us identify areas where we can improve and we are committed to providing better service in the future.Again, we apologise for the negative experience you had and would like to assure you that we are working diligently to address the concerns you raised. If you would like to discuss this matter further, please do not hesitate to reach out to us. We would be more than happy to assist you and to find a resolution that satisfies all parties involved.Thank you for your understanding and we look forward to the opportunity to serve you better in the future.Kind regards,Dimitrios - Vonder
★★★★★ 1/5
Trustpilot1800 pounds for a flat with no hot water
I moved to London for work for 3 months to a flat for which I was paying, and am currently paying 1850 pounds. From the first day the water came and went. Sometimes I had to stay in the shower for 30 minutes until it came back. The worst thing was when even for some periods of several days, there was no hot water. From the first day, we tried to get it fixed, but the only thing Vonder did was send some mail. If they had wanted to fix this, I sincerely believe that it would have been solved from the first day. I moved to London for work for 3 months to a flat for which I was paying, and am currently paying 1850 pounds. From the first day the water came and went. Sometimes I had to stay in the shower for 30 minutes until it came back. The worst thing was when even for some periods of several days, there was no hot water. From the first day, we tried to get it fixed, but the only thing Vonder did was send some mail. If they had wanted to fix this, I sincerely believe that it would have been solved from the first day.
Jose · 16 November 2022
Agent replied · 15 June 2024
Hello Jose-Angel, We are really sorry to hear that you have had a negative experience with us.I raised your review with our operations team in London and was told that they have arranged for multiple contractors over the past months and as soon as they were made aware of the issue they reached out to various contractors to investigate and provide solutions. I was also told that further workers are being booked as a matter of urgency. I apologise for this inconvenience and I hope your problems will soon be resolved. I hope I was able to support you with your incident,Dimitrios - Vonder
★★★★★ 2/5
TrustpilotAdequate but significant issues
I lived in Vonder Village Brentford for a year 2023-24 and while the physical accommodation is of a decent standard there are multiple issues which made the experience less pleasant than necessary, largely stemming from a lack of accountability and no channels of communication.Just to highlight some of the issues I faced during my year for an idea:-Moving in: As soon as I paid my deposit, communication basically ended I had to chase up my move-in time, inventory and utility information multiple times.-WiFi Issues: My WiFi, and that of my whole building, went down for almost a week and I received minimal updates (following multiple chasers) nothing was done. In the end, I resorted to messaging the director of vonder on LinkedIn and within a day he had acknowledged the issue and the WiFi was fixed.-Gate Entry to entire complex: The gate is closed and cannot be opened from most apartments, there is no way to let in guests or deliveries without exiting your building and walking across the property to the gate. There isn’t even an exit button on the inside so you will have to repeat this to let people out, despite everyone having intercoms in their apartment this hasn’t been linked up, an obvious oversight, but on that note…-Intercom issues: My intercom to open the front door to the block broke 3-4 months prior to my tenancy ending, it was still broken when I left despite me chasing this with the building manager multiple times.-Deposit Return: This process took almost 2 months despite me trying to speed this up by replying to all communication almost immediately.-Dog poo: Multiple times during my tenancy I stepped in or around dog poo an unacceptable level of cleanliness.
Henry · 14 November 2024
★★★★★ 5/5
TrustpilotAs a present tenant, moving out very soon
As a present tenant, so far very good service from Vonder, Leeds, professional service with plentiful notice of works to property, professional tours. Goes above just doing the minimum legal requirements of a letting agency, which is nice. Minor qualms; can sometimes be slow on communication, albeit small bits of communication that didn't truly hamper my standard of living. In addition, the process of application for tenancy was professional and straightforward. On the whole, so far, very good (Note: REVIEW SCORE SUBJECT TO CHANGE depending upon if the landlord tries to retain any of the deposit or more than a fair amount from deposit, score may change upon result of how the deposit resolution and recompensation stage goes)
Kyle · 2 November 2022
Agent replied · 15 June 2024
Hello Kyle,Thank you very much for the positive and detailed review. We are pleased to hear that you have had a great experience with us and we hope that everything goes well with your deposit. I are looking forward to welcoming you back to our community again soon. The Vonder Team
★★★★★ 5/5
TrustpilotVONDER Wembly - Amazing place to stay, Highly recommend!
Amazing place to stay. Sadly we spent only 4 days, but it was beautiful 4 days. We had penthouse apartment, with stunning view on stadium and whole city of London. This place had everything you actually need, and if there is something that you don’t have in your apartment, you can allways rent it in main lobby, or some neighbours will borrow it to you. Apartment, hallways and lobby are allways clean and smell nice. You have gym, 8ball pool, private cinema, penthouse bar, playroom, room for remote working at your use 24/7…. I highly recommend this place for longer stays.
RRC · 2 November 2022
Agent replied · 15 June 2024
Hello,Thank you very much for the positive and detailed review. We are pleased to hear that you have had a good experience with us and we hope to see you joining our community again soon. The Vonder Team
★★★★★ 5/5
FacebookFinding a new place in Berlin, especially for an expat like me, can be stressful, time consuming and risky. In the beginning of the adventure of finding a home I was skeptical due to the lots of scammers in many well-known facebook pages. Plus, I was in a special situation where I needed urgently the registration (anmeldung) docs for working reasons and most of the landlords I saw on the internet did not want to grant me one, even with a working contract. Vonder helped me with that, offering me a place that is really comfortable and looks as in the pictures they posted. No tricks. Moreover, the customer service is quite good, David, Caspian and his team will always be there to promptly reply your messages. You want a smooth way into Berlin? Go with Vonder.
Gon · 6 August 2019
★★★★★ 5/5
FacebookAlmost the best in Berlin! I was before several months in Berlin, and to find a flat was so terrible and difficault, like to win a lottery! Than I found this amazing agency when I was in Italy, and I finally solve my problems! David and his team are great, always helpful and careful. The prices are really honest, I did got an apartment perfect equipped, new with all bills included and WI fi, in a central place of Berlin. You can trust them also when you rent from another country, because they are safe and serious (I rented from Italy) live the apart was even better than the pictures on the site. I totally raccomand vonder. Amazing experience
Kosturi · 18 June 2019
★★★★★ 1/5
TrustpilotAvoid vonder wembley at any costs
An update on endless problems:The vonder staff put five-star reviews on Google Maps, which has been pointed out by tenants.After I paid the rent from 20/7 to 26/9, they asked me to pay the rent from 20/8 to 26/10. (Latest Updates: now they are asking for 20/9-31/10! )Why are you charging rent for duplicate dates? I paid rent before Sep 26 don't you know that the next should be calculated from Sep 27? Confusing management or deliberate fraud. Don't tell me you have apologised and cancelled this overdue payment message unless you think this should happen more than once. You even reminded me twice before I made a complaint.Earlier comments:A bunch of trespassers lived in an empty flat as our neighbors. Some of them arrested, the rest ran away and came back again! How did they know which flats are empty? Did the security and police check all the empty rooms after those thieves were found? If people can break into an empty flat they can break into flats with residents!Someone trespassed into my flat with a key! The same thing happened to many other residents. How did they get access to the keys? Are the thieves vonder staff? I don’t feel safe living here because I always doubt if the intruders are still in the building or if they can break into my apartment at any time. No peeping hole in my door.I never see 3 lifts all in service at the same time. Residents found people stuck in the lift screaming for help and the reception unaware of the situation. Do the CCTVs work? No. Tenants found the CCTVs are fake!The electricity bills are RIDICULOUS. They claim bills are all included on the website but that’s not true. According to the numbers they provide I’m using 500 kWh of electricity per month in a STUDIO with a small refrigerator and NO air conditioning. I have to shorten my shower time because of the poor amount of hot water my heater can supply. Many residents have been charged hundreds of pounds for using 500+ or even 600+ kWh pm. They are absolutely robbers and liars. And Vonder team still wants an increase in rent.My response to vonder:I don't want any further discussion with you. I still have not received a formal apology let alone compensation for the break-in on 24 June 2022.Higher energy prices don't make me use 500 kWh a month. I'm talking about usage not price. Higher energy prices make you more money on false usages.Your defence of the lift issue is laughable. 1) Do prove that you have compensated the victims who were stuck 2) explain why the receptionists knew nothing about the people trapped in the lift and why you are using fake cameras. 3) it is your responsibility to fix the broken lift. However, for the past three days one of the lifts at merevale has been out of service.
Yaxin · 20 October 2022
Agent replied · 15 June 2024
Hi Yaxin,We are really sorry about what happened to you. We were shocked by these events and took every relevant measure to stop the situation and prevent it from happening again.In relation to the lifts, maintenance issues do occasionally occur. All lifts are regularly inspected and maintained, with engineers responding to any issue raised. Unfortunately, the energy & crisis is affecting massively the UK and Europe, with prices rising globally, and the bills prices do not depend on us. We provide regular take meter readings so that billing is accurate and based on usage. We do not have anything to do with bills as they entirely rely on the tenants. If you’d like to discuss this further, please don’t hesitate to reach out to wembleycommunity@vondereurope.com
★★★★★ 5/5
TrustpilotVonder Wembley amazing place to live
Everyone is really friendly. Staff is very helpful and amazing, always there to help and assist, especially Building Manger Magda and team at the front desk. Quiet area, I really like living here and will stay for long.
Georgios · 13 January 2022
Agent replied · 15 June 2024
Thank you Georgios! We’re happy that you're having a good experience with us!
★★★★★ 1/5
GoogleAvoid Vonder. Vonder formally admitted in writing that my flat has a 'systemic structural defect' causing severe noise and sleep deprivation, but they explicitly refused to fix it because it’s 'intrusive'.
S55 · 9 April 2026
★★★★★ 5/5
GoogleI've been living in Vonder for the past year and I absolutely love it, staff is helpful and they recovered my building after the terrible management. They build new amenities and we have pizza nights!
Aleksandra · 16 April 2025
Agent replied · 16 April 2026
Dear Aleksandra,
Great to hear you’re enjoying your time at Vonder. We appreciate your feedback and are glad the improvements have made a difference. Thanks for sharing your experience.
★★★★★ 1/5
TrustpilotAn absolute disgrace
On Saturday evening (27.08) they checked me in a room in their sister building. Shortly after that, I have found out that the balcony door does not lock. Immediately raised the issue with the reception, asked them to reallocate me, they said there are no more rooms left. Noone from the staff EVER came to the room to check the door and the lock ( they knew where they are putting me, as well couple of days prior my check in, I got a call from them offering me 50% discount, if I extend for 1 or 2 more nights directly. And it perfectly makes sense to me now their super "helpful attitude". After tons of calls, I have been assured that I will be refunded and that I can check out and book another hotel. And that is exactly what I did, shortly before midnight, I have left the hotel and ended up booking another one for double the price. They have never got in contact with me, never replied to booking customer service emails and in my last try calling them. I have been told that the door is perfectly locking, and there is nothing wrong with the door. NOT even surprised, for £110 they have lost me as a customer and after this review many more I believe!
Dzhulia · 4 September 2022
Agent replied · 15 June 2024
Hi Dzhulia,We’re really sorry to hear about this. Our hotel features 3 buildings and we specify it before and after the booking, allowing our customers to choose whether stay at the main building or in another one. We’re sorry this wasn’t clear enough, we’re working on improving this.When you called our reception was incredibly busy and it took a bit longer than expected for our staff to get to your room. When we checked the locks they worked perfectly, and we also offered you a new room. We’re sorry that you decided to leave anyway, and we are sorry that our offer wasn’t good enough for you. If you’d like to discuss it further, please, don’t hesitate to reach out to info@vonderhotels.com
★★★★★ 5/5
TrustpilotBest service
Comfy stay, great host
Salman · 19 February 2026
Agent replied · 26 May 2026
Hi Salman, really appreciate your kind words! Happy to hear you enjoyed your stay and the service.
★★★★★ 5/5
TrustpilotMoving to Munich with Vonder
The booking and checkin process was very quick and easy, having to move on short notice to a new city was made a lot easier by how easy it was to confirm my stay. The on-site team was always super friendly and helpful as well as organising social events for the tenants to meet each other
Miguel · 23 May 2024
Agent replied · 15 June 2024
Hi Miguel! Your positive words about Vonder have made our day! It's fantastic to hear that you had a great experience in our flats. Our goal is to create a home away from home for our guests, and your feedback lets us know we're on the right track. Thank you for being a part of the Vonder community!
★★★★★ 1/5
TrustpilotWonder Wembley- London: terrible experience
Such a stressful experience living at Vonder Wembley. It’s an endless list of serious problems. After security issues (thieves inside the building and also tenants having their doors opened by strangers) the management had the appalling decision of installing fake cameras a time ago and hasn’t replaced for real ones. In the communal chat, tenants talk about feeling themselves not safe and the management team keeps in silence. One of the lifts is always- I mean always - broken. Nowadays one of them has been out of use for weeks and the other is working weirdly. People get stuck in it very often. Parcels are frequently missed and one manager replied for a tenant “we’re not storage for deliveries” (so do not consider having a concierge as something to decide to live in here). The building’s fire alarm beeps randomly, so you never know if it’s a real situation of fire. Electrical bills are charged inconsistently and several tenants are fed up with it. The good reviews are from short tenants only, for sure, as living here for more than a month is a terrible experience indeed.
Luise · 27 July 2022
Agent replied · 15 June 2024
Hi Luise,Sorry to hear about your experience.We were shocked by that incident and we took immediate action by doubling our security guards on site. We did install some instant visual deterrents while we engaged with various third parties to increase the number on of cameras on site, as these types of works can not be done instantly.To touch upon your other points, we do send regular emails to the community, as a whole, and have informed residents that we do not actively monitor the communal chat and that we are around, most days, for a chat also.Lifts are regularly inspected and maintained and we put a lot of effort into solving issues as quickly as possible, calling out the installers and other third parties where necessaryWe also improved our parcels system, using our office as a safe space to prevent them from going missing or being misplaced or misdelivered.We can provide meter readings on a regular basis as not everyone uses the same level of electricity, so the bills vary from flat to flat.Finally, for the fire alarm, we would like to know more about this, please can you contact us a wembleycommunity@vondereurope.comWe’re sorry that our efforts into making our flats as comfortable and hassle-free as possible are not visible, but our residents are our top priority and we put all our efforts into creating a safe and easy living environment.Please, if there are any other issues you’d like to discuss, don’t hesitate to contact wembleycommunity@vondereurope.com
★★★★★ 1/5
TrustpilotJust read a few of Vonder's replies
Read a few of Vonder's replies (to negative reviews) here and you'll soon realise what an absolute sh!tshow of a company they are."We're sorry about your experience", "This falls well below our usual standard", "We're working on improving communications with our residents", "We'll look into this", "Our workmen/contractor/supplier let us down", "This was out of our control", etc, etc.It's just excuse after excuse with them. Lies are frequent, apologies are rare, and they will never taken any blame! Imagine if Boris Johnson ran rental accommodation and you'd get the gist. Forget the proverbial "p!ss-up in a brewery" - Vonder wouldn't even be able to provide you with a single glass of water 😂
Kyber · 26 July 2022
Agent replied · 15 June 2024
Hi Kyber,Thank you for providing us with your third review. Unfortunately, sometimes, things do go wrong and we strive to give open and transparent answers. If there is anything you would like the Community team to look into, please feel free to contact them directly at Villagecommunity@vondereurope.com
★★★★★ 5/5
TrustpilotLovely hotel
Stayed here for my birthday for a day out in London. Rooms were clean and plenty of amenities, kettle, fridge, sink etc in each room. The staff were lovely and really helpful. Easy to find and good location.
Dennie · 6 August 2021
Agent replied · 15 June 2024
Hi Dennie, Thank you so much for taking the time to leave us this amazing review. We hope to welcome you back soon. Best, Community team.
★★★★★ 5/5
TrustpilotWell-organised and good service for customers
Everything was well-organized, kind and professional. They made the process of finding and renting the apartment really easy and took a lot of the stress away.
Customer · 15 February 2023
Agent replied · 15 June 2024
Hello,Thank you very much for the positive review. We are glad to hear that you have had a positive and smooth experience with us. Thank you,Dimitrios - Vonder
★★★★★ 5/5
TrustpilotAwesome coliving and coworking
Awesome coliving and coworking! The bestest!!!
Vitaliy · 21 January 2026
Agent replied · 23 January 2026
Hey Vitaly
Its always great to hear from you, thank you for your review!
★★★★★ 5/5
TrustpilotGreat renewal with Parisa
I needed to renew my tenancy and Parisa was so helpful every step of the way, very knowledgeable, answered every question i had, always available via email or phone made everything very easy for me.
Laura · 21 January 2022
Agent replied · 15 June 2024
Hi Laura,Thank you for taking the time to write this review! Knowing that you enjoyed your stay heart-warmingThank you for your kind words about Parissa. We always aim to deliver the best service for vonderful tenants like you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
