Trusted Agent profile · London
★★★★★
687 reviews across 3 platforms
60 Welbeck Street, London, W1G 9XB
Vonder's office in London, at 60 Welbeck Street, is rated 3.9 out of 5 across 687 reviews on three platforms, including 66 Google reviews rated 3.1.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotLovely place to stay
Lovely place to stay! Super clean and nice decor. I loved it and so did my cats (so fab I was able to take them with me). Would definitely stay again - the facilities were amazing and the views/location are great too :)
Hi Liv,Thank you for taking the time to share this positive review with us. We are happy to hear that you enjoy your stay with us.Dimitrios - Vonder
3/5
TrustpilotWashington/Dryer machines
Room isn’t bad, service isn’t bad, but washing/dryer machines are always with problems.
Hello Laura, Thank you for your feedback. We're pleased to hear that you were happy with the room and service. We apologise for the issues you've experienced with the washing and dryer machines. The laundry machines are provided by an external partner, and we’ve already reached out to them to address the issue as soon as it was brought to our attention. We appreciate your patience and understanding.
5/5
GoogleI live in one Of The Vonder Building and i absolutely love it people are so helpful staff is amazing and smiling all the time like Aggie which makes the atmosphere special
2/5
TrustpilotHard to communicate with
Hard to communicate to and I really felt like they were not listening to our questions. We would have to contact them twice to get a response.even after stating multiple times we wanted our both names on the Wohnungsgeberbestätigung they still messed it up. They also wouldn't allow us to move in on the first day of our lease, aoife
Dear Aoife, we are sorry you felt our service was not up to standard. We work hard to improve our customer experience, and believe there might have been some misunderstandings with your stay. We wish you all the best and welcome you back at any of our locations, and we promise the 2nd stay will be better than the 1st!
4/5
Trustpilotsmooth rental process overall
The flat we stayed in was quite clean and well organized. Smooth process overall. They were quick to resolve flat related issues and mostly helpful.
Dear Cevher, we appreciate your positive feedback about your experience with Vonder! It's fantastic to know that our apartments met your expectations. Thank you for choosing Vonder!
5/5
FacebookThe staff have been very helpful while booking my short term rental. They are prompt in their email response and are willing to give specific instructions for each step of the way. The pictures of the apartment look stunning- can't wait to arrive and enjoy! Shout out to our booking manager David. Would highly recommend friends and family to book with Vonder.
Hey Rachel, thanks so much for your comment and we are very happy to hear that you had a great start with Vonder. All the best for you and hope to see you around.
5/5
TrustpilotI really enjoyed my stay at Hotel…
I really enjoyed my stay at Hotel Vonder.Very welcoming staff,quiet environment,transport is right next to the building and my room was exactly how i expected.
Hi Shawahna, thank you for your kind words about Vonder! We're delighted you enjoyed your stay in our apartments. Your positive feedback means a lot to us. Looking forward to hosting you again soon!
5/5
TrustpilotGreat place! Clean and central!
We had a wonderful time, the apartment was exactly like the pictures, it was clean and quiet. Vonder team took care of every little detail. Highly recommend
Hi there, we appreciate your positive feedback about your experience with Vonder! Thank you for choosing us, and we hope to host you again soon!
5/5
TrustpilotNicely furnished apartment, perfect location and helpful support service
I have just concluded my second living experience in Berlin (Charlottenburg), and all I can say is thank you ever so much for having me as part of the Vonder family again.
Dear Luiz, your positive review means a lot! We're genuinely happy you had a great experience in our apartments. Thanks for choosing us, and we can't wait to welcome you back!
4/5
Trustpilotthe receptionist is always so helpful…
the receptionist is always so helpful and nice whenever i face any problem. and also the environment is very clean and neat.
Dear Angie, your positive review made our day at Vonder! We're thrilled you had a great experience in our flats. Thanks for choosing us, and we can't wait to welcome you back!
4/5
TrustpilotPleasant stay
It was great. What I would appreciate is flexibility in booking. Not only to end of the month.
Dear Dineshkumar, your positive feedback means a lot. Thanks for this!
1/5
GoogleAs a Landlord they are terrible, they've got an entire building in trouble when they decided that the bills would not be included. asking all the tenants for thousands of ££. …
5/5
FacebookVonder helps us to live in Berlin nicely. The place is so lovely and clean. We never thought that it could be this good. The transportation here is super convenient. Food and Supplies here are easy to buy and have a good price. We would recommend our friends to stay here if they are looking for a place in Berlin.
Hey Ted, wonderful, that everything is going well, we hope to see you around Vonder Club House for some events, happy Weekend <3
5/5
TrustpilotPerfect budget/quality ratio
Easy to arrive, easy to check-in, clean and nice room with a good view, nice supermarket is just below. I only felt a bit old inside because the place is mostly for students and probably young entrepreneurs :)
Hello Karem,Thank you very much for the positive review. We are glad to hear that you have had a positive experience with us and we hope to see you joining our community again soon. Dimitrios - Vonder
5/5
Trustpilotloved my stay at vonder
loved my stay at vonder! outside of the apartment there is a lot to do, pool table, community rooms, and is next to a metro station which is super helpfull
Hi Djerraldo, your positive review means a lot! Thanks for choosing us, and we can't wait to welcome you back!
5/5
TrustpilotSmooth and professional checkout and…
Smooth and professional checkout and signing of relevant documents. A ton was efficient and friendly.
Dear Warren, your positive review made our day at Vonder! Thanks for choosing us!
5/5
TrustpilotVonder Munich
Modern building, Nice and comfortable rooms to stay and close to S-Bahn station.
Dear Reza, your positive review means a lot! We're genuinely happy you had a great experience in our flats. Thanks!
4/5
TrustpilotI had good expirience staying at Vonder…
I had good expirience staying at Vonder in Munich for 9 months. Rooms are well furnished and staff is friendly.
Dear Leon, we appreciate your positive feedback about your experience with Vonder! Our team strives to create comfortable and memorable stays for our members. Thank you for choosing Vonder!
5/5
TrustpilotRecommendation
The Vonder flat was tiny but really nice furnished and you can find everything you need there for living. Correspondence, move in and move out was always very smooth and uncomplicated. Deposit had been payed back few days after move out.Had a nice stay. Clearly recommend!!
Thank you for your review! We are glad you enjoyed your stay with us and hope you’ll come back to stay with us soon
5/5
TrustpilotVery nice spatious apartment
Very nice spatious apartament, clean, well-designed interior, very comfortable, warm and relaxing. Modern style furniture and decorations. It is located in a quiet area, close to the Old Town. The service was very helpful. Staying here was a very good experience! I will definitely come back.
Hi,Thank you for taking the time to write this review! Knowing that you had a vonderful experience with us heart-warming. We hope to see you soon again!
3/5
TrustpilotThe onboarding process and payment…
The onboarding process and payment processes are too scattered. 3 different payments needed to be done and 3-4 different documents had to be signed. It is easy to miss something. On the other side, customer support was very fast and friendly.
Dear customer,Firstly we would like to thank you for taking the time to share your feedback with us. We are glad to hear that you have had a positive experience with our team. Since the beginning of this year we, as a company, started focusing more on the operational side of things. We have also identified that there are processes that need improving and we have been working towards and smoother and more efficient process for our customers.Once again, thank you for your review and we look forward to you joining our community again.The Vonder Team
5/5
TrustpilotMy family and I stayed at Vonder’s City…
My family and I stayed at Vonder’s City Walk accommodation for about 10 months. The location is wonderful. The apartment was very well equipped with everything one might need. We enjoyed our stay at the apartment and are leaving with many nice memories.
Hi Yara,Thank you for taking the time to write this review! Knowing that you had a vonderful experience with us heart-warming We hope to see you soon again
5/5
TrustpilotIt was my pleasant experience to stay…
It was my pleasant experience to stay here. Thank you Vonder!
Hi Mahaveer, thank you so much for sharing your positive experience with Vonder. Thanks for choosing us!
5/5
TrustpilotNice apartment
Nice stuff, nice living environment, and a reasonable rent. I recommend people live here, especially those who just arrived in Munich.
Dear Xiuyang, your positive review made our day at Vonder! We're genuinely happy you had a great experience in our apartments. Thanks for choosing us, and we can't wait to welcome you back!
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