Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGold Winners For The British Property Awards !
The ladies from Village Properties have done it again! Well done everyone and, it has to be said, the award is richly deserved; I have been dealing with them now for several years and have found them to be nothing but knowledgeable, professional and extremely helpful. A good moment for me to say a big 'thank you!'
Richard · 20 June 2022
Agent replied · 19 June 2024
Thank you for your lovely kind words Richard, we are very grateful for your review. Best wishes, Sam, Jo and Anna
★★★★★ 5/5
GoogleWe needed to rent a flat urgently and Village properties were absolutely fantastic, their service and taking all the pressure completely off us dealing with everything was exemplary.
They offer personal efficient attention to all aspects of renting and we cannot recommend the team highly enough!!
Helena & Chris O'reilly
Helena · 24 August 2023
Agent replied · 19 June 2024
Dear Helena and Chris, Thank you so much for your kind words, we really appreciate them, we were so pleased we could help and it was wonderful looking after you. Wishing you all the very best, Sam, Jo and Anna
★★★★★ 5/5
GoogleSam and the team at Village Properties are by far the most professional I have worked with. Having being both a landlord and a tenant, I know just how difficult a job they have and I can honestly say they put customer care at the top of their list. I can not recommend them highly enough.
Martin · 20 June 2020
★★★★★ 1/5
FacebookTheir lettings procedures and dealings with anti social tenants is really concerning. I would not consider using them as letting agents for my property if I was a landlord. We’ve had issues with anti social neighbours who rent through VP and continually make noise and abuse their animals. Despite this VP have ignored our complaints and brushed off our concerns. It’s actually shocking!! Would not use this company if you paid me!
Natalie · 11 April 2020
Agent replied · 22 September 2025
Have you reported this to the RSPC? As if it’s as bad as you say you should take action. What ASB have you experienced?
★★★★★ 5/5
GoogleVery helpful and informative team,
Thank you your valuable support! Sam & Joanna
Cinar · 16 April 2025
Agent replied · 8 January 2025
Dear Cinar, Thank you so much for taking the time to leave us a review, I'm so pleased we were able to help you with your rental and we wish you and your family every happiness in your new home! With our best wishes, Sam
★★★★★ 5/5
GoogleI have used the services of Village Properties for many years now in connection with my rental properties. Sam and her excellent team have always provided a thoroughly professional, helpful and friendly service to find high quality and reliable tenants. I can highly recommend them to anyone wanting an excellent service with that personal touch.PositiveResponsiveness, Quality, Professionalism, Value
Reg · 27 August 2022
Agent replied · 19 June 2024
Thank you so much Reg for your kind review, we really appreciate you sharing your experience of VP!
★★★★★ 5/5
GoogleI feel very lucky to have found this gem of a letting agent, their professionalism and customer service is second to none. They are always on hand and clearly take pride in the service they offer, I have never been left waiting for a response, it is almost immediate. I highly recommend Village Properties, Sam, Anna and Jo.
Lisa · 20 June 2022
Agent replied · 19 June 2024
Thank you for your lovely words Lisa, we are so pleased the care and attention we give our tenants is appreciated. Warm regards from us all!
★★★★★ 5/5
GoogleSam and the team at Village Properties have been brilliant. We were gazumped on the day of Exchange by another agent, Sam helped us find and Complete on another (better!) property very quickly! Highly recommended. Thank you!PositiveProfessionalism
Omar · 27 August 2022
★★★★★ 5/5
GoogleSam, Jo and Anna have provided us with a first class service. Professional, attention to detail and prompt communication. The balance between residential landlords and tenants can be a fine balance and the team handles it with a light touch. Good to see recognition via their deserved 2022 BPA Award.PositiveResponsiveness, Quality, Professionalism, Value
Ned · 20 June 2022
Agent replied · 19 June 2024
Thank you so much for your kind words Ned, we really appreciate your business. Warm regards, Sam, Jo and Anna
★★★★★ 5/5
GoogleWe are long-standing clients and couldn’t be happier with the service provide by the Village Properties team. They manage and market our properties with the best interests of the tenants and landlord taken into consideration at every step. A stress free arrangement for us, highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Andy · 20 June 2022
Agent replied · 19 June 2024
Thank you so much Andy, we are very grateful for your business and love working alongside you!
★★★★★ 5/5
FacebookI used Village Properties recently and found them very professional and friendly. I'd highly recommend them to anyone thinking of moving home. Especially Charlie Higgs, he really went out of his way to help us. Thanks again Charlie for everything!! Appreciate all you did �
Adrian · 19 May 2017
★★★★★ 5/5
GoogleThe most professional and personable estate agents I have ever rented with. Sam and her team swiftly resolved any issues or repairs that we needed, responded promptly to emails and were friendly and courteous throughout the entire tenancy.
Arun · 20 June 2020
★★★★★ 5/5
GoogleVillage Properties have managed my portfolio of rental properties for well over a decade. I appreciate their professionalism, knowledge, resourcefulness, and unfailing good humour.
Recently, Sam has also helped me to sell two houses. Her knowledge of the sales market is as thorough as that of the rental market. Her initial research was thorough and detailed, and formed the basis of sales strategies that were both considered and adaptable.
The latest sale took place at the height of the pandemic which raised a number of peculiar challenges. I never had any qualms about Sam showing the house to prospective buyers, knowing that she would apply the same level of care and attention to the extra precautions as she does to everything else.
The process took five frustrating months, and would probably have taken even longer had it not been for Sam’s persistence and commitment. It’s her ability and willingness to treat clients as individuals and to do her cheerful utmost to help them achieve their objectives that sets Village Properties apart from the larger chains of estate agents.PositiveResponsiveness, Quality, Professionalism, Value
Elaine · 27 August 2021
★★★★★ 5/5
GoogleI'm delighted by this team's dedication and tenacity in dealing with recalcitrant bureaucrats,they go all out to get results!
Sam · 20 April 2024
Agent replied · 26 August 2024
Dear Sam, Thank you so much for taking the time to leave a review for us, it was a pleasure working alongside you to sell your property and the new buyer is over the moon with her new home! With our very best wishes, Sam, Jo and Anna
★★★★★ 5/5
GoogleIf your looking for a personal and professional agent, Village Properties is definitely worth looking at. Their office is also in an accessible location, which makes life so much easier for everyone.
Philip · 20 June 2023
Agent replied · 19 June 2024
Thank you for your kind review Philip, we are delighted to be able to work with you and let and manage your lovely apartment.
★★★★★ 5/5
GoogleSam and the Team at Village Properties are outstanding, they are not only lovely people, but are professional and efficient and I would absolutely recommend them to anyone who wants a great experience either letting or selling their properties.PositiveResponsiveness, Quality, Professionalism, Value
Thomas · 20 June 2022
Agent replied · 19 June 2024
Thanks for taking the time to leave a review for us Thomas, we’re so pleased our hard work and personal service is appreciated! Best wishes, Sam
★★★★★ 5/5
GoogleSam and her team were an absolute delight the entire way through our purchase, we couldn't has asked for a better experience as first time buyers.
Andrea · 20 June 2022
★★★★★ 5/5
GoogleThe most professional and personable estate agents I have ever rented with. Sam and her team swiftly resolved any issues or repairs that we needed, responded promptly to emails and were friendly and courteous throughout the entire tenancy.
Arun · 24 November 2019
★★★★★ 5/5
GoogleI loved working with Sam, I have been out looking for properties for some time and she was just amazing to work with. Very professional, not pushy and knew her market and clients. I felt comfortable knowing she had our interests at heart and would take care of us. We moved over the Christmas period and even when she was self isolating herself we could always get hold of her by email if we had any questions. If there were more stars to give I would - top service thanks AdamPositiveResponsiveness, Quality, Professionalism, Value
Adam · 20 June 2021
★★★★★ 5/5
GoogleSam manages rental properties with the perfect blend of professionalism, efficiency and an empathetic understanding of both the needs of the tenant and of the landlord. Her attention to detail and smooth administration is truly remarkable. And she's a lovely person!
Carolyn · 20 June 2022
Agent replied · 19 June 2024
You're very kind Carolyn, thank you so much for your fanastic review, it's hugely appreciated!
★★★★★ 5/5
FacebookCharlie Hayes was simply a super star, listened to us and worked hard for us for a stress free sell and buy from them. Would recommend VP to anyone . Fantastic service and communication.
Tanya · 4 April 2018
★★★★★ 5/5
FacebookSo after putting in offer for our dream house back in October 2017, me and my family finally completed on 25th January 2019. Now I know you may be thinking I must have been crazy to continue to pursue the property but it wasn’t something we were willing to let go. I just wanted to say a massive thank you to all at Village properties who persevered through this arduous process. Hopefully we will stay in our new home and not put you all through this again anytime soon.
Stuart · 15 February 2019
★★★★★ 5/5
GoogleLovely people, easy to work with, attentive and great communications. Sam is also very lovely - which helps.
Steve · 20 June 2022
★★★★★ 5/5
GoogleSam and her team are very professional, friendly and efficient. I highly recommend Village Properties for letting’s and sales. Great service!PositiveResponsiveness, Quality, Professionalism, Value
Sophie · 20 June 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
