How many reviews does Vanet Property Asset Management London have?

Vanet Property Asset Management's London office has 184 reviews across 1 platform: 184 on Google.

What is Vanet Property Asset Management London's rating?

Vanet Property Asset Management London is rated 3.1 out of 5 across all 184 reviews, and 3.1 out of 5 on Google from 184 reviews.

Where is Vanet Property Asset Management's London office?

Vanet Property Asset Management London, 37b Millharbour, Ability Place, Canary Wharf, London, E14 9TX.

Trusted Agent profile · London

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Vanet Property Asset Management London reviews

3.1

★★★★★

184 reviews across 1 platform

37b Millharbour, Ability Place, Canary Wharf, London, E14 9TX

Vanet Property Asset Management's office in London, at 37b Millharbour, is rated 3.1 out of 5 across 184 reviews on 1 platform, including 184 Google reviews rated 3.1.

3.1 / 5

184

Reviews on Google

This office

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Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

1/5

Google

Horrible agency. Property management spent ages to do any repairs in the flat. Very slow to respond. Stay away from Hannah Pickett. She is either unavailable or away on leave. I have dealt with many estate agents in the past but this company by far is the worst.

Mohamed · 23 March 2023

Agent replied

Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

4/5

Google

The Service provided by Romualdas was excellent and with his help we could find a best place in the short time span.

Jaishree · 23 March 2017

Agent replied

Hi Jaishree! Thank you for leaving a great review of Romualdas, we are thrilled that he found you suitable accommodation in a short amount of time. Enjoy your new home! Kindest Regards Vanet Property Asset Management

5/5

Google

I made a mistake but Vanet and especially Chelsea was able to help and always answering quicly. Great experiences great start.

Jean-françois · 23 March 2018

Agent replied

Thank you for the 5* rating Jean-François! We really appreciate your feedback. Kindest Regards, Vanet Property Asset Management

5/5

Google

I would like to share my amazing experience with Vanet. They were great and easy to deal with. From the viewing with Kayla to the whole moving in process with Nancy, and then finally collecting keys to our brand new property which was prepared in time for us to move in! I really cannot thank the team enough at Vanet for all of their help.

Shyleen · 19 March 2020

Agent replied

Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott

1/5

Google

Awful. They are withholding the deposit and refuse to answer. So many estate agents in London, please take your business elsewhere. We did deal with razvan. Do not rent through him please.

Mario · 23 March 2024

Agent replied · 24 June 2023

Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

5/5

Google

Very professional agency. The service provides was fast and of high standards. Thank you Ryan and Chelsea for making this happen!

George · 23 March 2017

Agent replied

Thank you for the 5* rating George! We really appreciate your feedback. Kindest Regards, Vanet Property Asset Management.

5/5

Google

Had a pleasant experience when looking for a place with Chelsea, who saw us on short notice and got us access to areas in the development that wasn't yet open to the public. The flat we found has had no issues since we moved in, and we hope the process at the end of our tenancy will be as easy as it was at the start.

Kevin · 23 March 2019

Agent replied

Hi Kevin, Thank you for your brilliant 5* review and I am really pleased to read that our Vanet Property Asset Management team provided you with an excellent service. Best wishes, Scott.

5/5

Google

Nancy arranged everything to make the move-in process as smooth as possible for us, thank you Nancy!

Marianne · 23 March 2019

Agent replied

Hi Marianne, thank you for your 5* rating and nice review. Kind regards, Mark

1/5

Google

The very worst agency I’ve ever dealt with. We had 7 agents in 1 year. Zero communication, not sure why anyone bothers to work there. I simply cannot stress how awful this agency is, please for your own sanity do not use them.

J · 23 March 2023

Agent replied

Hi we’re sorry to learn of your disappointment with the service we have been providing. We would really like the chance to make things better or to hear more about what has happened. Please email us at docklandpm.all@johndwood.co.uk and we will happily look into this matter for you. Best wishes, JDW

1/5

Google

Hello I have spoken to Chinyere today, due to my contract for my flat, for which im waiting to receive a reponse for 3 weeks now. After another unsuccessful attempt to get some answers, she assured me she will give me a call by the end of today. As expected no phone call. I would like to say, I'm extremely dissatisfied with your customer service.

Masha · 23 March 2018

Agent replied

Dear Maša, Thank you for leaving your feedback and please accept our sincere apologies regarding the service you describe below. This is not the usual standard of service that we teach or practice at Vanet and can assure you that we will be taking this very seriously. We are eager to find a resolution for you and would like to invite you to talk to our Head of Property Management on 0207 042 0033 (opt 4) or alternatively email us directly at info@vanet.uk.com. Best Regards, Vanet Property Asset Management.

1/5

Google

Vanet unfortunately were the managing agency on my last rental. It took them four months to return my deposit and rent overpayment. I cannot advise working with Vanet.

Alec · 23 March 2024

Agent replied · 24 June 2023

Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.

1/5

Google

Maša · 16 September 2017

Agent replied

4/5

Google

Property manager Andreia has been very helpful and attentive during my letting period with Vanet. Would recommend.

Isabela · 23 March 2017

Agent replied

Hi Isabela! Many thanks for leaving a great review of our Property Manager Andreia! We are delighted that you recommend our services. Kindest Regards Vanet Property Asset Management

5/5

Google

Found our perfect flat with no hassle and very quickly. Thank you Egle

Rajaa · 23 March 2019

Agent replied

Thank you Rajaa for your 5* rating. Best regards, Mark

1/5

Google

Bad experience. They asked for a holding deposit to let us offer to the flat. We offered the asked price for it then they rised the price!!! We got refunded but totally unprofessional experience. We have lost a good flat and started all over again with our search!

Assmaa · 23 March 2022

Agent replied

Hello, I am sorry you feel this was please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.

5/5

Google

The customer service of Vanet property is just amazing!! We had a big problem that no orher agencies could solve and Arion from vanet was able to imdediately solve it! Impressed by the attention and special care we received! Recommend it to anyone looking for a new home!

Joachim · 23 March 2022

Agent replied

It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.

1/5

Google

They DO NOT take care of tenants, they abuse them! Great agency if you want to feel scammed. Their properties are not in good conditions and if you complain you get bullied by their agents. Seriously, please avoid!

Cil2 · 23 March 2023

Agent replied

Hi thank you for your feedback and we are sorry if you've had a bad experience. We'd like to know more about what happened so please feel free to email us at review@countrywide.co.uk with any further feedback. Graham, Customer Relations

5/5

Google

Chelsea was great for finding us our new home

Aypari · 16 September 2019

Agent replied

Aypari, thank you. Kindest regards, Mark

4/5

Google

This agency provided a great service when I was choosing an apartment. They even made me a favor and moved the start date for almost a week: I really appreciated this gesture. It's 4 out 5 because after I signed the papers their service deteriorated a little. Well, it's a common thing, nothing unusual here. Still very good experience overall.

SwordlessOne · 23 March 2017

Agent replied

Hi Yaroslav, many thanks for leaving your review. We take feedback like this on board and have contacted you regarding the matter. Your feedback is really important to us and we are glad you had a good experience overall! Kindest Regards, Vanet Property Asset Management

5/5

Google

Ryan McCabe of Vanet Property has been extremely efficient, friendly, eager to assist in all steps of the process, well informed, hard working. He was quick to think out of the box whenever necessary. Overall the service I have received from him and Vanet Property has been of the highest professional standard. No less than five stars from me.

Timoleon · 23 March 2017

Agent replied

Hi Timoleon, thank you for leaving a fantastic 5* review of our Lettings Consultant Ryan. We are thrilled that you have been satisfied with the service! Kindest Regards, Vanet Property Asset Management

1/5

Google

The service is really poor, the attitude of all employees is really concerning considering this is a costumer facing company. The issue get never sorted, they simply procrastinate. And apparently they provide bathroom without windows nor extractor. Remove items if unnecessary is a lost cause. Honestly if I knew it I would have never taken it

Andrea · 23 March 2019

Agent replied

Hi Andrea, I really am very sorry for your experience, it would be great to discuss this. If you would like to, then please send us an email to review@countrywide.co.uk and we will be in touch as soon as possible. Kind Regards, Sarah

5/5

Google

I had been Vanet's client for over 2 years. What a blessing to have Vanet to manage my properties and they have been responsive to my needs! They have been maintaining good relationships with my tenants and I feel secure to have Vanet to manage my properties.

Sunny · 23 March 2021

Agent replied

Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.

4/5

Google

Romualdas is helpful and attentive. Would recommend.

Johnathan · 23 March 2017

Agent replied

Thank you for the great review Jonathan, we really appreciate your kind words. Kindest Regards Vanet Property Asset Management

1/5

Google

DO NOT RENT FLAT 1, 27 MINORIES Hope I can prevent any future renters to move into this flat, rented out by Vanet. The building has an issue with its pipes, leading to the flat flooding with disgusting water, which led to mushrooms and a …

Philippe · 23 February 2021

Agent replied

Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.

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