Vanet Property Asset Management London reviews

★★★★★ 5/5

Google

I had a very smooth and helpful purchase experience with the team, especially Claire Oki, who was incredibly proactive, respectful and a great communicator with both myself and the vendors. She was able to maintain momentum by ensuring questions were answered quickly and solicitors from both sides had no hiccups - a real advantage to any house purchase experience, and we were able to move in the timescale we both wanted. An overall happy experience!

Suzanne · 27 August 2025

★★★★★ 2/5

Google

This agency unfortunately cancelled a flat viewing twice. First, it was due to a forgotten set of keys (I waited more than an hour for the keys to be found). Despite the cancellation being at agency’s fault, I was offered a second viewing time a couple of days after the initial slot, despite asking for an earlier availability. The second viewing was also cancelled due to property no longer being on the market. Apologies for leaving a negative review, however, the agency was not very accommodating, especially considering mistakes on their side.

Magdalena · 22 May 2026

★★★★★ 5/5

Google

Extremely quick process. From viewing to moving it took us a week. Magdalena Lulkiewicz was very professional and efficient. We kept in touch throught the entire process which made is extremely smooth.

Matt · 23 February 2026

★★★★★ 1/5

Google

The worst agency and most unprofessional people I’ve ever dealt with. Avoid if you can! We’ve rented through them for two years, have had a few different property agents during this time. They would never resolve the issue in time, we had to follow up several times on every single matter. One of the issues took 8 months to get resolved!! The only good experience we’ve had was with Ope, who took over from another agent (incompetent and rude), and helped getting our deposit back.

Aleksandra · 23 November 2025

★★★★★ 5/5

Google

Finding a decent place takes a lot of effort in London, assisted by John D Woods to find a perfect place to live within my budget. Catarina Leandro our property manager is really helpful, very supportive throughout the process. She quickly responds and resolves all our concerns.

Shashank · 1 August 2026

★★★★★ 5/5

Google

I work with the lettings team here on our portfolio of properties in the area, and they are such a pleasure to work with! Nothing ever is ever too much trouble, they vet our guests thoroughly, manage the viewings flawlessly, and their communication is always top-knotch. As our portfolio gets bigger, they'll be be our go-to partners for finding us incredible guests.

Keiran · 1 April 2026

★★★★★ 1/5

Google

Awful estate agents, do not use. Claire Oki and Karl Graham will pester you to place an offer just to inflate interest in a property, then ignore you and provide zero updates. I only found out after my last offer that a property has been already bought when I phoned up another estate agency to place a new offer with them instead as Claire and Karl had ignored me for several days (phone and WhatsApp) after hounding me up until the offer was made. Time wasters.

Leo · 19 August 2025

★★★★★ 1/5

Google

Avoid this agency at all costs. In my personal experience, they were rude, unprofessional, and obstructive from the beginning. One of the agents attempted to charge me for damage that was clearly pre-existing. I had to go through a formal dispute to recover £600, and only received the refund six months after moving out. The situation caused unnecessary stress and frustration. In my opinion, this agency lacks transparency and integrity. I strongly advise others not to get involved with them.

Andrea · 5 August 2025

★★★★★ 5/5

Google

Had the luck of dealing directly with Ms Elena Cosciug, shes quick and sorted all our issues promptly during our tenancy, our deposit was also released with no delays or complications. Thank you Elena

Catarina · 4 July 2025

★★★★★ 1/5

Google

ABSOLUTELY TERRIBLE AGENCY! WOULD GIVE THEM 0 STAR IF THERE IS THIS OPTION At the beginning, the agent seemed nice on viewing - probably can't wait for getting the money. Contract was arranged at OK speed. But after all it is a nightmare and still is. Every email me and my flatmate received went to spam (a very big chance that it is not a trustworthy company), often contact the agent when we have some question or queries, the most response we have heard of were, blah blah blah is off to training, someone is having day off, is that really coincidence or is that how an agency treat their tenant? Maintenance... We were told to report any issues at the house within 14 days when the contract start and of course, no one contacted us with regards of maintenance, only received a call few days ago with one issue. Everyone is not responsible and not being helpful. From signing the contract till now, there are a change of people in charge, terrible arrangement. Should've read the google review before renting a place!

Asdfs · 23 March 2023

★★★★★ 1/5

Google

Avoid at all costs. I lived at a property managed by Vanet for a year. The incompetence of our property manager Hannah Pickett was staggering. We were kept waiting (literally) weeks and months for basic maintenance and our emails were consistently ignored. At check out, Vanet tried to withhold part of our deposit with ridiculous claims for cleaning and damages. We opened a formal dispute with the deposit protection agency and won our case on every count. A very obvious scam. An appalling service provided by incompetent liars.

Alexandra · 23 March 2023

★★★★★ 1/5

Google

Absolutely terrible agents rented from them for a year. They never bothered cleaning or fixing anything in the apartment before I moved in and then have spent months making excuses and won’t return my deposit or return my emails. Even attempted to blame me for the poor condition of the property even though it was clearly documented that it was in that state before we moved in.

Rajan · 23 October 2025

★★★★★ 1/5

Google

I had a very disappointing experience with this agency. When I moved into the flat 6 months ago, there was no hot water, the kitchen hob didn’t work, and even basic furniture like the table and chairs were broken. The boiler was also not functioning properly. I reported all of these issues, but most of them were never fixed, even when I moved out, the hob was still not working. This level of neglect is completely unacceptable. Please be careful, I’m writing this because I don’t want anyone else to go through the same experience. I strongly advise avoiding this agency and finding a more reliable and professional service.

Mesut · 23 May 2025

★★★★★ 1/5

Google

Probably the worst agency we've ever had to deal with. Rude, liars and complete scammers, how they're still operating we'll never know. Our property manager Hannah Pickett was so incompetment at her job that it became laughable towards the end. It's good to see from previous reviews we weren't the only ones.. Moved into our new rented property and within 24 hours of us being there, received a phone call from Vanet asking if they could show potential buyers around the flat. After alot of back and forth, Vanet claimed our landlord was trying to secure a new mortgage and this was all for 'show' to make it look like he was selling but for us not to worry and our full 1 year tenancy would be honoured. 4 months into our tenancy we was holding numerous viewings all whilst our property was being advertised online for sale. We highlighted our concerns that this seemed suspicious and odd but was continuously told not to worry. However, without any notice from Vanet or a polite heads up, we received a letter in the post a few weeks later evoking our break clause as the Landlord was going to sell. We were extremely annoyed and shocked by this and spoke to our property manager Hannah who quickly changed her story and claimed we were told the landlord was going to sell before we moved in. We never were told this and was fed lie after lie from the beginning. Whilst living in the property, Hannah would continuously ignore emails, be rude, dismissive and generally appear incapable of doing her job. After we moved out of the property, Vanet tried to hold onto our full deposit of £1700 by making up false + fraudulent claims. A brief list included - Trying to charge £70 to rehang a curtain that was never hung up in the first place, £60 for a mark on the kitchen counter that was already there when we moved in, £40 to mend a door that again was already broken when we moved in. The worst one that really made us laugh was a plug socket that had been pulled out from the wall and Vanet claimed that we had done this and tried to charge £80 to have this fixed. We luckily had taken photo's when we vacated the property and time stamped these which included a clear photo of the plug socket fully fixed into the wall when we left. We believe Vanet pulled this out of the wall themselves to try and exploit us further. Despite this, Vanet insisted on taking the case to the TDS even though we had overwhelming evidence to support us. Cutting a long story short, we received almost 100% of our deposit back which shows how manipulative and cunning Vanet, particularly Hannah were. The only saving grace from Vanet was Egle from lettings who was very helpful. Hannah on the otherhand needs to be put on a customer service course as she lacks basic communication skills and displays the maturity of a toddler. Avoid at all costs.

Alex · 14 August 2022

★★★★★ 5/5

Google

We got our deposit back without any deduction because we have kept the pepperty really clean. Especial thanks to Kieran Mander, who helped and supported us well. JohnDwood should be proud to have staff like Kieran.

Hossein · 23 March 2025

★★★★★ 1/5

Google

Dealing with the agent “ Magdalena Lulkiewicz” was a nightmare. Having constantly have to chase this rather cold and abrupt speaking agent for over a month she then tossed me to another agent who demanded A LOT of money prior to any contract. Weird. Don’t deal with her, she is cold in my experience

Gnostic · 23 January 2026

★★★★★ 1/5

Google

WORST AGENCY AND PEOPLE EVER, DO NOT RENT FROM THEM. THEY WILL TRICK YOU INTO PAYING FOR THINGS THAT YOU DID NOT DAMAGE. I rented from Vanet for 1 year and I couldn't wait to leave because of them. They will play sneaky tricks and make you pay for things that were already ruined before you get there! They charged me for things I did not ruin. They purposely did not take a picture of a door handle as it was badly chipped, and did not include it in the inventory. After a few weeks at the property, I noticed it and realised that I could not have done that damage as it would have to have been with a tool of some kind and a lot of force. However on the check out report, they charged me for it. I was already waiting for this to happen. So I had to direct them to the inventory and explain to them that they did not include a photo on purpose as it was already chipped. Same thing happened to a deep scratch on the marble countertop in the kitchen, however this mark was very visible in the inventory report - they just hadn't been bothered to check it properly before charging me for it. They tried to charge me £2,700 rent when all was left was £900. It is obvious that they do not communicate and are disorganised as Aime emailed asking for this huge amount of money, and Romulo had to email me stating that in fact was only £900. Again, not even an apology after they were wrong and I was right. They are rude, VERY disorganised and lazy people. Not even an apology for trying to charge me for these things. I had to chase them for my deposit money and for the check out report. They do not care, unless it's to get money from you. Lucy was terrible, as she "dealt" with our moving in but actually caused a lot of stress. Aime Parsons was also useless and rude at check out of the property. The only person that was more or less helpful was Romulo, but they are all as bad as each other. Save yourself the stress and time and do not come near this company. They will trick you if you are not on top of things.

Carina · 23 March 2022

★★★★★ 1/5

Google

Dealt with this agency for a whole year. It has been a truly poor experience. We have rented an apartment in Pimlico area. These agents are everything wrong that you can expect from people in this industry. Do not deal with them especially when moving to London from another country with issues to view apartment yourself prior/ living in other country than the UK. It is a group of people who put themselves on a pedestal of the industry, strongly believe in it, but cannot handle even one tiny aspect of their own work. Here I do honestly wonder if they do know what their job is... besides making 'funny' comments and explaining their low standard with their own benchmark. - Inaccurate adverts and painting picture of the apartment during the discussion about the rental. Do not rent with them and if you do check it as properly as you can. - They tell the story so well that we were explained that the apartment is in a super high demand, and that thankfully on the day of the viewing they hold an open house which was around 1 PM. At 2 PM the agent texted us with a delay as they are in a car and on their way. Would an agent be late to an open house for an hour? Good one. - Explained the apartment to be quiet and peaceful and did not mention that it was located close to a very very busy street. - Employees do not reply and go ''missing'' right after the first charges to rent has been applied. During the rental - Zero interest and a very poor maintenance of the apartment. At our arrival the apartment had signs of just being used, stains and so on during the COVID pandemic. The agency did nothing to fix it. Yes a DIRTY apartment during the peak of COVID in UK was a dream. - Rats in the apartment (not an issue of the agency - so they did nothing) - Dishwasher going off with smoke after a first use (happens!) - Washing machine replacement took a month and only after pointing out a potential breach of the contract - the agents manage to change it. However they refused to even get insurance for the washing machine cause it is a task for the renters. Was asked to use details of the property manager and solve it for them... (Covid has delayed us so much we could not order a new one). - Whatever items to be fixed prior to our viewing where of course not done. So had to deal with tons of items that were expected to be done but of course where not - When you will make any complains the agent will laugh saying ''well this is London''. - Every talk seems like a complete waste of time as the agents are too busy to deal with simply anything! The list of ''wrong'' can take up to an A4 page. At the end of the tenancy. - Agents calling and stating that they do not care to do a viewing and ask for the renters to do the viewing for them. - Later if clients do not make offers or reach back - the clients are being called rude. - Complete mess when booking viewing, constant calling and pushing for viewing but never showed up. If you are super desperate maybe rent with this agency. If not avoid at all cost. - Also do enjoy reading the comments this agency writes themselves. On a side, yes I do not know many agents personally and worked with more. What Vanet represents should not be called a real estate agency. There were of course a few moments that they DID something that gave a false sense of ''they know what they are doing'' but beyond that you can expect 0 from them.

Patryk · 23 March 2022

★★★★★ 1/5

Google

I rented from this agency in 2023 for one year, and it was one of the worst experiences I’ve had with a letting agent. During my tenancy, I encountered two major emergencies, and both times, they ignored me. One of these incidents involved a broken lock, and despite having an emergency number, no help was provided. I had to call a locksmith myself and cover the cost of the repair. Getting reimbursed for that expense was a nightmare. It took months of constant chasing, and they only acted when they needed to reevaluate the property, which I refused to allow until I was reimbursed. Overall, this agency is incompetent, poorly managed, and unresponsive in emergencies. If you're renting, avoid them at all costs.

Max · 23 March 2025

★★★★★ 5/5

Google

We have purchased our first property in the UK with the help of Karl and Claire. We had a great experience, they were very helpful with our questions and accommodating our travel schedules by showing us the property several times. They were always prompt, informative, and made the entire process smooth. Highly recommended to work with them for real estate in this area!

Merve · 28 August 2025

★★★★★ 5/5

Google

Claire was really helpful throughout the process and get us updated at every stage.

Lara · 2 September 2025

★★★★★ 5/5

Google

Had a good experience with Claire as a buyer. She got me a good deal on my property and was good at chasing up seller and legal enquiries, clearly a determined person. Also they work long hours at the office and this helped me a lot with picking up keys and getting things done late in the day. Thanks!

Adam · 23 September 2025

★★★★★ 1/5

Google

My first review can be seen below. However having lived in a property managed by Vanet for 2 years, i'd like to offer advice of proceed with caution. They are great when they want money from you and to get you in, but when you need anything your concerns fall on deaf ears, consistently met with out office messages, various ignored calls and emails. When we finally would get a response it would be very prolonged before getting a resolution. Then when moving out we went through a whole ordeal where we ended up with far less of our deposit returned than we felt was acceptable, but the process was so drawn out that we finally gave in. This was also dealt with in a fairly disappointing manner in which we were given less than 1 hour to respond to demands, as well as leaving things to the final day of notice so that we had very little time to respond. First review can be seen here "Vanet Helped us find a flat to rent really quickly and efficiently, provided us with really helpful information from the get go. Caring and compassionate agents with a great level of knowledge. Egle was excellent in helping us find the perfect flat, and her colleague Chelsea was really responsive and keen to help with the processing of the flat. I would definitely recommend to anyone. Thank you guys!"

Charlie · 23 March 2021

★★★★★ 5/5

Google

We’ve been dealing with Vanet for three years now and we are especially happy with our dedicated contact Ervina Muleronkaite. Ervina has been our portfolio manager since day one and she’s been the most responsive, helpful and understanding person ever since. Ervina would always return our calls, she timely follows up and coordinates on escalated maintenance matters and always provides updates. She’s been very helpful in renegotiating our lease agreement and has always been flexible in terms of timelines, whenever possible. It’s really been great dealing with Vanet, primarily due to Ervina. Thanks for all your support during the last three years !

Nikolina · 23 March 2021