Vanet Property Asset Management London reviews

★★★★★ 2/5

Google

While the lettings team were great initially (particular thanks to Kayla) we have unfortunately had a poor experience with Vanet since we moved in, mostly in terms of lack of communication and responsiveness. For 3 weeks we were not able to access the back garden as they had lost the keys. We had no property manager assigned during this time, however now that we do things are slower than ever! Maria hasn’t replied to a single email and when we prompt with a phone call she doesn’t seem to have chased up any of our queries about outstanding maintenance work - one item of which was in our terms of offer, so they are technically in breach of contract....

Cat · 23 March 2020

★★★★★ 2/5

Google

While the lettings team were great initially (particular thanks to Kayla) we have unfortunately had a poor experience with Vanet since we moved in, mostly in terms of lack of communication and responsiveness. For 3 weeks we were not able to access the back garden as they had lost the keys. We had no property manager assigned during this time, however now that we do things are slower than ever! Maria hasn’t replied to a single email and when we prompt with a phone call she doesn’t seem to have chased up any of our queries about outstanding maintenance work - one item of which was in our terms of offer, so they are technically in breach of contract....

Catherine · 16 September 2019

★★★★★ 5/5

Google

I recently had the pleasure of renting an apartment through Vanet and they have restored my faith in lettings agencies. After bumbling from bad experience to bad experience i was starting to believe that customer service was a forgotten art where property was concerned. Not with these guys, really friendly, knowledgeable and attentive. They explained the process every step of the way, kept me informed and the aftercare was second to none. David, Nancy & Chelsea were particularly impressive. I cannot recommend them highly enough.

Keith · 16 September 2019

★★★★★ 5/5

Google

If you want things to get done, rely on Ashleigh! After a few issues in getting in contact with the agency, she called me and sorted a contactor's visit within a few days. She also kept great communication flow with me. Thanks Ashleigh!

Filippo · 23 March 2024

★★★★★ 5/5

Google

I have been a tenant with Vanet since Feb 2016 and have been impressed on how professional they are. Andreia who is my property manager has been very helpful since day 1 (check-in) and in the 2 occasions where we had an issue with the property Andreia has addressed these quickly and professionally. She is polite and friendly and will seek to explain the situation and come up with solutions. Thank you Andreia!

Evangelos · 23 March 2017

★★★★★ 5/5

Google

I got scared looking at these comments but I had a great experience overall with the whole team! They've been responsive and super helpful I had an issue with my shower a week or so after moving-in and they sorted it right away! I didn't have to wait more than half a day so really happy for now! Thank you!

Azitta · 23 March 2025

★★★★★ 1/5

Google

I’ve been calling for 2 weeks and sent enquiries to view a flat and I’ve never been called back or received an email. When speaking to someone, I’m told someone will call back - they never do. I shouldn’t have to keep chasing an agent to view a property. Other agents call back immediately

Jas · 9 May 2025

★★★★★ 1/5

Google

Very bad experience. I came across a woman who just told me on the phone that the agency will not bother ask landlords if they are pet friendly or no just because they don't care. Don't loose your time with them if you want to find a roof with your pet. And same as a landlord, if you have a property, give them to people a bit more competent, even more if you're flexible, because plenty of pet owners like me will don't mind to pay extra every month to keep a furry family with us.

Morgane · 23 March 2024

★★★★★ 5/5

Google

Ope was very helpful

Ayoola · 26 March 2025

★★★★★ 5/5

Google

I have been a client of Vanet's for 10 years now and they have always been awesome in their service. All their staff have always been professional and respond promptly to my requests or inform me when there are issues with my property or my tenants. I want to say a special THANK YOU to Razvan, for always being available, even after hours, in helping me sort out some issues recently. Vanet staff are great. Keep up the good work.

Sims · 23 March 2022

★★★★★ 1/5

Google

I would rate this 0 stars if that was an option. *Avoid renting through this agency at all costs.* My experience, one month into my tenancy, has been absolutely dreadful. The condition of the flat is deplorable, with pervasive black mold that poses a serious health risk. Numerous items were already broken upon move-in, and the so-called "professional cleaners" left behind a mess: hair everywhere, kitchenware stained and encrusted with food, bathroom infested with mold, and the balcony covered in pigeon droppings, rendering it unusable. Adding to the nightmare is the property manager, Razvan, who is without a doubt the most incompetent individual I've ever had to deal with. He is not only unresponsive to emails but also calls at his own convenience and makes empty promises that he conveniently forgets when confronted with escalation emails. His blatant dishonesty is infuriating, as he goes back on agreements he previously made, such as discussing lease termination or bathroom re-tiling to address the mold issue. I'm desperately trying to break my lease before it takes a toll on my health and well-being. I've also reported these issues with both the property and the agency to the council.

Harshita · 23 September 2023

★★★★★ 5/5

Google

Top notch service from the team at Vanet, and especially a shot out to Romualdas, who helped with securing a rental property on short notice and gave timely responses and relevant feedback. Renting a property with Vanet was easy with no issues faced during renting. Thank you Romualdas and the Vanet team for the efficient and professional service.

Rajiv · 23 March 2018

★★★★★ 1/5

Google

Horrendous and traumatic experience dealing with them. Can't say I've come across an agency as blatantly inconsiderate as them in the E14 area. The attitude from start to finish was downright condescending. At the end of it, the return of the deposit took months and it was biased towards the landlord at every step and we lost money unfortunately, just for good riddance. Please avoid this agency if possible.

Ashwin · 23 March 2024

★★★★★ 5/5

Google

First time renting in London and can I just say how professional and helpful Nancy the administrator was throughout the process. She made everything run smoothly from start to finish and has made my renting process in London a happy one! Egle was also very helpful in securing the property. Thanks Nancy and Egle!

Ana · 19 March 2020

★★★★★ 1/5

Google

Ridiculous management of tenancy and deposit. It’s been over 7 weeks since I completed the end of tenancy report and they are yet to release deposit. I have had to escalate to local council, TDS protection. The management team is poor and …

Sadhvi · 22 April 2025

★★★★★ 1/5

Google

Our experience has been incredibly frustrating. We have reported a broken kitchen cooker hood multiple times over the past six months, yet nothing has been done. And it is difficult just to cook with smoke etc. No matter how many times we …

YeeChing · 22 April 2025

★★★★★ 5/5

Google

We would like to say how impressed we have been with Romualdas Stanulis. Rom is extremely professional, has a great 'can do' attitude, is pragmatic and sensible, and is one of the most trustworthy estate agents we have ever come across! He is a real credit to Vanet and will go far in his career! Highly recommended individual.

Alka · 23 March 2017

★★★★★ 5/5

Google

Really excellent service over 18 months of being a tenant at one of the properties they run. A big shout out to Aime Parsons - thank you for being efficient, helpful and very patient - especially when I was slow with replying!

Miranthi · 23 March 2022

★★★★★ 1/5

Google

BIG AVOIIIIID this agency. As soon as you sign the tenancy contract, they will not care about any of your requests, they will avoid to fix anything or changes any damaged fittings or old furniture. When we moved in we found mices in our flat (in isle of dog area), and it took them months to send a specialist, which didn't do any thing, we had to catch the mices ours self. We asked to changes the carpet that was dirty and with holes and beetle They never replied back. Will never ever rent with them. Pay attention to details when you visiting the flat before your signe the contract, as they will not paint or clean the flat before they give the keys.

Ibtissam · 23 March 2023

★★★★★ 1/5

Google

Avoid at all costs. Absolutely shocking customer service. Replies are incredibly slow, and unfortunately they don't seem to be aware of the latest laws and legislation (or seem to care), which means you will have to do your own research to get anything done. Staff leave often, and they're all overworked so they always seem stressed out when you speak to them. Simple maintenace issues take MONTHS to resolve when it should be days. Hands down the worst agency I have dealt with. Look elsewhere.

David · 23 March 2023

★★★★★ 5/5

Google

Elena Cosciug did a fantastic job in helping me with the many questions and queries i had, she was always fast to respond and always went out of her way to assist. Thank you!

Bojan · 23 June 2025

★★★★★ 5/5

Google

Generally happy with provided service, I would like to highlight incredible work of Elena! She resolved appeared problems in a fast and professional way, also was friendly and very helpful to us!

Аня · 23 June 2025

★★★★★ 5/5

Google

I've been consistently impressed with my property manager's (Bryan from Docklands & City Office) responsiveness and professionalism. They address concerns promptly and ensure everything is handled efficiently, making my experience smooth and stress-free. Highly recommend their excellent service!

Redpanda · 23 March 2025

★★★★★ 5/5

Google

I was impressed with the level of attention Ope gave me. He was not only professional, but also easy to talk to. He took time to explain everything and I wouldn’t hesitate to recommend him.

IFEANYI · 23 April 2025