Vanet Property Asset Management London reviews

★★★★★ 5/5

Google

We’ve just moved in to a flat in the Royal Docks area. The flat is lovely, and despite having found a few small flaws the landlord is very cooperative and most of the issues have been repaired in the first few days of the tenancy. Special thanks to “agent” Egle, who spent a massive amount of time on calls, and exchanging messages with us, and promptly suggested similar flats when the first two became unavailable due to having been let by other estate agencies. All this just for the check-in fee that also included the professional cleaning.

Kajetan · 23 March 2019

★★★★★ 1/5

Google

Do not use this company. They are always out of office, do not respond to emails, ignore issues to do with the property and won't let you escalate or get in touch with the actual landlord. Convinced they all have OOO to delay communications.

Matilda · 23 March 2024

★★★★★ 5/5

Google

Chelsea was really friendly and made everything she could to help us find a one bedroom apartment in Millwall to move in as soon as possible. Thank you! Great agency, would recommend!

Anto · 16 September 2018

★★★★★ 1/5

Google

The letting agent I met was very nice, friendly and helpful. The admin staff who sorts out the contract is very helpful too. I thought I found a good agent but the moment I walk into my flat I was shocked. I put it down as a condition that the flat needs to be professional cleaned prior to my move in. The flat clearly hasn't been professional cleaned. The toilet seat is dirty and floor is so dusty. I had to spend hours cleaning the flat. Even the inventory report says the flat requires final cleaning so I do not understand how could they give the flat in such condition to me!

Veronica · 29 June 2018

★★★★★ 1/5

Google

Slow to respond during rental period, even worse upon moving out. Essentially dealing with ghosts. Avoid. Took every opportunity to dive into the deposit they possibly could - a slightly dusty surface - to charging to fit one light bulb which was left in the flat. Took weeks to return deposit and they couldn't even do that right initially paying less than agreed. Asked for a reference upon moving and totally blanked. Unreal, unprofessional and scummy.

Jamie · 23 March 2020

★★★★★ 1/5

Google

The letting agent I met was very nice, friendly and helpful. The admin staff who sorts out the contract is very helpful too. I thought I found a good agent but the moment I walk into my flat I was shocked. I put it down as a condition that the flat needs to be professional cleaned prior to my move in. The flat clearly hasn't been professional cleaned. The toilet seat is dirty and floor is so dusty. I had to spend hours cleaning the flat. Even the inventory report says the flat requires final cleaning so I do not understand how could they give the flat in such condition to me!

Jie · 16 September 2017

★★★★★ 1/5

Google

As with so many of the 1 star reviews on here, it is the lack of care once you become a tenant and especially when it come time to vacate that is the glaring down fall of Vanet in its customer service. Lack of organisation and social loafing must be the order of the day in the property management department. We did note in the 4 years we were contracted, that there was a high turn over of staff, and can only assume that people enjoy working for Vanet as little as we enjoyed interacting with them as tenants. Potential tenants, keep yourself a robust paper and electronic mail trail of everything in a safe place! Be ABSOLUTELY THOROUGH! And for pity's sake, take photographic evidence of the moment you hand back your keys! So glad I did 🙂

IceSkating · 16 September 2017

★★★★★ 1/5

Google

If I could give no stars, I would. I don't usually write reviews but my experience with Vanet has caused me so much distress that I just HAD to share this!!!!!!! They tried to charge me over £700 more than I was required to pay when I first moved in, which they called an "admin error". Well this admin error almost gave me a heart attack! And if I hadn't picked up on it, lord knows if they ever would have. Since the day I moved in they made the lousiest effort to arrange a contractor to come fix the damages in my property. It's now been almost 3 months and my fridge was only fixed 2 weeks ago (food was going rotten) and there are still wires hanging in my bathroom and no toilet seat! On top of that, my Property Manager rarely replies to any of my emails which I have to chase up 2/3 times. She doesn't even address 80% of the concerns I raise when she does respond, and she makes simple errors when booking appointments. I've lost almost 2 whole days of work just to be at home so a contractor can come to fix these things, only to find she gave me the wrong date for the appointment!!!!! She doesn't even apologize for her mistakes and makes me feel as though it was my fault and not hers!!! I've even forwarded an email chain with concerns to the Head of Vanet and they didn't even respond.. AT ALL. So there's my last bit of hope gone out the window. And god knows if this review even means anything to them.

Giant · 25 June 2017

★★★★★ 1/5

Google

If I could give no stars, I would. I don't usually write reviews but my experience with Vanet has caused me so much distress that I just HAD to share this!!!!!!! They tried to charge me over £700 more than I was required to pay when I first moved in, which they called an "admin error". Well this admin error almost gave me a heart attack! And if I hadn't picked up on it, lord knows if they ever would have. Since the day I moved in they made the lousiest effort to arrange a contractor to come fix the damages in my property. It's now been almost 3 months and my fridge was only fixed 2 weeks ago (food was going rotten) and there are still wires hanging in my bathroom and no toilet seat! On top of that, my Property Manager rarely replies to any of my emails which I have to chase up 2/3 times. She doesn't even address 80% of the concerns I raise when she does respond, and she makes simple errors when booking appointments. I've lost almost 2 whole days of work just to be at home so a contractor can come to fix these things, only to find she gave me the wrong date for the appointment!!!!! She doesn't even apologize for her mistakes and makes me feel as though it was my fault and not hers!!! I've even forwarded an email chain with concerns to the Head of Vanet and they didn't even respond.. AT ALL. So there's my last bit of hope gone out the window. And god knows if this review even means anything to them.

T · 23 March 2017

★★★★★ 1/5

Google

If I could give no stars, I would. I don't usually write reviews but my experience with Vanet has caused me so much distress that I just HAD to share this!!!!!!! They tried to charge me over £700 more than I was required to pay when I first moved in, which they called an "admin error". Well this admin error almost gave me a heart attack! And if I hadn't picked up on it, lord knows if they ever would have. Since the day I moved in they made the lousiest effort to arrange a contractor to come fix the damages in my property. It's now been almost 3 months and my fridge was only fixed 2 weeks ago (food was going rotten) and there are still wires hanging in my bathroom and no toilet seat! On top of that, my Property Manager rarely replies to any of my emails which I have to chase up 2/3 times. She doesn't even address 80% of the concerns I raise when she does respond, and she makes simple errors when booking appointments. I've lost almost 2 whole days of work just to be at home so a contractor can come to fix these things, only to find she gave me the wrong date for the appointment!!!!! She doesn't even apologize for her mistakes and makes me feel as though it was my fault and not hers!!! I've even forwarded an email chain with concerns to the Head of Vanet and they didn't even respond.. AT ALL. So there's my last bit of hope gone out the window. And god knows if this review even means anything to them.

Tejbir · 29 October 2016

★★★★★ 1/5

Google

They were very keen when they want to sell/rent to you but once you rented from them, the service is far below standard. The first property manager - she NEVER replies my e-mails and I have to chase her on every single issue. When she replies, she'd pick the date that you said in the e-mails that you are unavailable. They never give people notice, they'd e-mail you at 16/17 in the afternoon asking to access the property tomorrow morning which I feel shows an extreme lack of consideration.

Amy · 23 March 2016

★★★★★ 1/5

Google

This agency is very unprofessional - I don't recommend working with them. I made an appointment to see one flat. The appointment was set - and then changed to the following day. I travelled all the way to the property (45 minutes). The agent arrived 10 minutes late to the viewing only to say she didn't have keys to show the flat - but tried to get me to see another flat instead. Very unprofessional - do not recommend.

Richard · 23 March 2017

★★★★★ 1/5

Google

Living in a flat they managed was ok, but they are not returning my deposit for several months despite me chasing them every now and then. I now have to apply to a small claims court to recover my deposit.

Alexander · 23 March 2024

★★★★★ 5/5

Google

I've been with Vanet for quite a few years now and have no intention of changing. It's a cliché I know but they do seem to go the extra mile, particularly the individuals I deal with. Had a situation recently and was impressed by how fair they were to both tenant and landlord, which is not always an easy balance to achieve.

Duncan · 23 March 2022

★★★★★ 5/5

Google

In my time looking for apartments in London, I came across unhelpful and disrespectful agents. However, when I called Vanet and came across Arion Tsapis, I was pleased to find an agent who is responsive, respectful, fast, and caring. Arion represents the highest level of professionalism and I would recommend any potential tenant to refer to Arion and Vanet in particular.

Roy · 23 March 2022

★★★★★ 1/5

Google

I rented a flat with them and I regret it. Flat not painted, or fixed and it wasn't clean when I moved in. Bad communication with Vanet staff. The company has constantly new workers that don't know anything about you and you have to proof everything that happened to you before they started to work there. Don't choose this agency.

Melissa · 23 March 2022

★★★★★ 4/5

Google

My agent Ryan is very patient and helpful. I had a lots of questions and he solved them efficiently. Good agency and nice staffs. Well recommended.

Chyi · 23 March 2017

★★★★★ 5/5

Google

High-quality and rapid service! My agent Razvan was always there to assist with all questions I had. Would definitely recommend to anyone looking for an agent!

Aigerim · 23 March 2017

★★★★★ 1/5

Google

I rented a flat with them and I regret it. Flat not painted, or fixed and it wasn't clean when I moved in. Bad communication with Vanet staff. The company has constantly new workers that don't know anything about you and you have to proof everything that happened to you before they started to work there. Don't choose this agency.

Mely · 12 March 2022

★★★★★ 5/5

Google

Our negotiator Chelsea was great she show us the house in a short notice and send us over the documents really quickly.

Csenge · 23 March 2019

★★★★★ 1/5

Google

The communication was poor, and the necessary information was not conveyed.

Jieyu · 23 March 2025

★★★★★ 1/5

Google

DO NOT RENT FROM THIS AGENCY 留學生千萬別從這家租房 …

Ryan · 22 April 2025

★★★★★ 1/5

Google

Horrible agency. Property management spent ages to do any repairs in the flat. Very slow to respond. Stay away from Hannah Pickett. She is either unavailable or away on leave. I have dealt with many estate agents in the past but this company by far is the worst.

Mohamed · 23 March 2023

★★★★★ 4/5

Google

The Service provided by Romualdas was excellent and with his help we could find a best place in the short time span.

Jaishree · 23 March 2017