Vanet Property Asset Management London reviews

★★★★★ 5/5

Google

Great renting experience. Property was exactly as advertised, and at a reasonable price. Experiencing of letting was simple and stress-free throughout tenancy. Our property manager, Bryan Crail at the Docklands branch, was particularly …

Kane · 22 April 2025

★★★★★ 1/5

Google

Awful experience at checkout, they make suffer before releasing your deposit. They show a lot of enthusiasm and fast comms when trying to get you into a place, once it's time to leave the place, they become a pain in the back to live with, I was considering legal action against them for witholding my deposit for no reason

Salma · 23 March 2024

★★★★★ 5/5

Google

It was a big race to find a lovely place to live. I’ve tried a various number of agencies before I found Vanet. They provide excellent letting service and were highly responsible on my rrquests. Special thanks to Egle who demonstrated highly professional negotiating skills.

Victor · 16 September 2019

★★★★★ 5/5

Google

It was a big race to find a lovely place to live. I’ve tried a various number of agencies before I found Vanet. They provide excellent letting service and were highly responsible on my rrquests. Special thanks to Egle who demonstrated highly professional negotiating skills.

Viktor · 23 March 2019

★★★★★ 1/5

Google

Having seen some of the negative reviews just after we moved in I must say I was not surprised that they cut off all communication and offered no update on the return of our deposit. It’s now more than 2 weeks and still no update or return of our deposit, further most recently we received an email from the property manager informing us that we owe x amount of outstanding rent. The funny thing is, an email that was sent by “the director” in which this property manager was copied in to, stated the exact amount we owed before our move out of which we paid. Absolutely avoid this company and do not rent through them or you’ll regret it.

Haich · 23 March 2022

★★★★★ 5/5

Google

I have been renting out a property from Vanet for several years now and the services they offer are good. They reply in a reasonable time frame and they have been helpful with mediating talks between me and the landlord. They did not, however, helped when I moved in and I started reporting different issues with the flat (such as stuck wardrobe doors or the handle for the toilet roll falling from the wall it was mounted on or the fact that there's horrendous water pressure for the toilet sink). All these were more or less ignored even though I have reported them via email. They were however very responsive and acted quick on severe issues such as rodents in the flat or a broken washing machine (although it took almost a week to get a new one installed - it is what it is and not their fault). Our property manager, a very polite woman called Sujata Mukherjee, has handled our contract and we have been happy during our tenure. If there's anything I would suggest to the team is to be more proactive in dealing with minor issues. For example, I tried to fix the toilet roll handle myself using methods that will not break or modify anything but my solution was rudimentary and as a consequence we have been forced to keep our toilet roll on the sink (or in the cabinet for toiletries). Not something I wished to live with for 2 years.

Dragos · 23 March 2022

★★★★★ 1/5

Google

Absolute joke of an agency. Starting from the very first day when we came for a viewing- we arrived 10 minutes earlier, they didn’t turn up on time, then I called them and asked how much longer will be, guess what- they said that the guy who was meant to do the viewing is stuck in north London and therefore will not be able to attend. They didn’t even call us to let us know. We would have been waiting there if I wouldn’t have called them. Sooo unprofessional. The whole process have been an absolute nightmare. They didn’t clean the flat before we moved in, they called us after we collected the keys, 2 hours before we were meant to move in and said that it hasn’t been cleaned. 2 hours before. The state of the flat was absolutely DISGUSTING. I have never seen anything like this before. Amie (property manager) said that cleaners can come only on Sunday or Monday (and we were meant to move in on Friday). Monday wasn’t good for us cause we’re both at work, so we agreed to Sunday, but that meant that we couldn’t settle in and couldn’t even sleep in the property until it has been cleaned, that’s how bad it was. But on that Sunday they didn’t clean carpets. Why? No idea, as from what I’m aware, carpets are part of professional cleaning. Cleaner cleaned but not everything, she didn’t do the floor cause of all the boxes and suitcases around. Now carpets wouldn’t have been cleaned if I wouldn’t have asked for it few times. So finally they arranged to clean in but only following week Friday. Which, again, caused us a lot of inconvenience cause we couldn’t unpack and settle in. Once we moved in, we already noticed many issues in the flat. All been send to aime few times, however, only few issues have been solved, not all. Had to email her over again and again with no luck and only promises, that she has contacted contractors and waiting for quote to fix. Dishwasher hasn’t been working since day one and again we have only been informed about it few hours before moving in. Let alone all that, to top it all off we have received an email from aime saying, that they need access to the flat on certain day and certain hours (the day when we are, like most people at work). Once I politely said that it is not good for us and that we don’t approve, she said that well you’ve no choice basically as per contract and then quoted it. So flexibility at all. No compromises. They are sooo cheeky, because from the contract it’s not clear if we have to agree and be there or we still have to agree even if we aren’t present. Honestly, this is the worst agency ever, don’t bother, dealing with them will be so stressful, it’s not worth it. Please go and find some professional agency who will Leno how to do their job and will work in their tenants interest.

Julija · 23 March 2022

★★★★★ 1/5

Google

Don't rent from the agency if you want to risk losing your deposit! Have rented out a property for 3 years and left it in perfect conditions, had to chase to even to get the check out report. After having spoken to a couple of people including the manager it was mentioned no charges would be taken from my deposit on their end, but one month later and after raising a dispute vanet did not reply and I still haven't got my deposit back. The reason stated was that the landlord was not responding but they rented it out right away to new tenants. This whole situation has been frustrating and a lot of back and forward, so I would advice you to keep out of this agency.

Paulo · 23 March 2022

★★★★★ 1/5

Google

Did not feel that Vanet cared about our rental experience at all. They barely contacted us throughout our 2.5 year tenancy, including when we raised issues and we had to chase repeatedly for updates. For example, we raised an issue about a leak that had damaged interior walls and a year on, after vacating the property, this still hadn't been fixed. The whole checkout experience was painful.They agreed to arrange a professional clean on our behalf prior to checkout at the end of our tenancy, which subsequently took place AFTER the checkout report without any notification, at which point they tried to claim 'damages', for issues relating to cleaning?! Numerous other damages relating to things that were either not even in the checkout report or highly inflated costs for damages with no evidence provided despite repeated requests. Rather than giving our response any consideration, they advised us to go to a dispute which we did. They then tried to claim during the dispute that the deposit amount listed on the tenancy agreement was incorrect and that our deposit was £500 less than what it actually was. Extremely disappointed with our experience and would not recommend.

Karen · 23 March 2022

★★★★★ 1/5

Google

Did not feel that Vanet cared about our rental experience at all. They barely contacted us throughout our 2.5 year tenancy, including when we raised issues and we had to chase repeatedly for updates. For example, we raised an issue about a leak that had damaged interior walls and a year on, after vacating the property, this still hadn't been fixed. The whole checkout experience was painful.They agreed to arrange a professional clean on our behalf prior to checkout at the end of our tenancy, which subsequently took place AFTER the checkout report without any notification, at which point they tried to claim 'damages', for issues relating to cleaning?! Numerous other damages relating to things that were either not even in the checkout report or highly inflated costs for damages with no evidence provided despite repeated requests. Rather than giving our response any consideration, they advised us to go to a dispute which we did. They then tried to claim during the dispute that the deposit amount listed on the tenancy agreement was incorrect and that our deposit was £500 less than what it actually was. Extremely disappointed with our experience and would not recommend.

K · 12 March 2022

★★★★★ 5/5

Google

Both me and my flatmate had a very pleasant experience with Vanet- top quality! Kayla was very helpful and efficient, she showed us the apartment the day after we enquired and we signed the contract the next day (excellent communication). 100% recommended

Emine · 23 March 2019

★★★★★ 1/5

Google

Do not trust these incompetent people. Worst experience I have had dealing with an agency. Does not respond to mails. Does not take any accountability. 150 years of incompetence.

Aashiq · 18 April 2025

★★★★★ 1/5

Google

Inquired about a property via email and was contacted shortly after to book a viewing. The agent called me an hour before my nominated time to inform me that the key for the apartment wasn't working, which was suspecious as I was informed on the same call that there were a number of viewings earlier that day. I was told that once the agent is able to get a set of replacement keys, she will contact me for another viewing. I never heard from this agent again and the property was removed from the website the very next day. The reason for my 1 start review is the lack of communication by the agent. If the property had been leased prior to my viewing, the agent should just be honest about that fact rather than saying that they will recontact me shortly.

Abhi · 23 March 2021

★★★★★ 1/5

Google

Stay away from this company. They are holding my deposit and have never made any claim to it. On the contrary, check-out process was approved by them. They are even ignoring responding to my deposit dispute. If you want to spend your time talking to walls and looking for your money, this is the place for you. I think this is one of the only reviews I have ever written for anything but it is so annoying and unprofessional. Hopefully, this will prevent the same from happening to others. This company is a scam.

Shai · 23 March 2021

★★★★★ 1/5

Google

Completely unprofessional service and unwillingness to engage with tenants when there is a clear, documented issue with a new rental property. The number of agents owning different parts of the process means you are constantly passed onto somebody new who does not take responsibility. Instead of addressing issues, they prefer to claim that tenants are at fault, adopting a rude tone. For example, they claimed that a property with a blood stained sofa and filthy carpets had been cleaned to a professional standard before moving in and that it was still "liveable", despite photos proving otherwise. They also signed off on broken dining room furniture before moving in. Avoid properties listed with this agent if you can, a real nightmare to deal with.

Simon · 23 March 2021

★★★★★ 1/5

Google

Would not rent from this agency again. Property manager took long time to respond when we needed urgent repairs (heating was not working) and at the end of our tenancy they took more than half of our deposit for some very unreasonable damages. Needed the deposit back quickly so did not argue too much. Do not recommend renting from them. Maybe they treat buyers better.

Sandra · 23 March 2023

★★★★★ 5/5

Google

Vanet is good at resource and management of property around canary wharf area. They are professional and not hard pushing during the whole process. Romualdas is a nice and responsible consultant. It was a pleasant experience to cooperate with him.

Bo · 23 March 2017

★★★★★ 1/5

Google

AVOID. The agency will try to dispute your deposit for pre existing damages!

Stefania · 14 August 2025

★★★★★ 5/5

Google

I have been fortunate to have had several great property managers at Vanet. I have been able to communicate with them in a professional and timely manner, they keep me informed every step of the way. Any changes to tenancies are dealt with very smoothly. Just what you need! I have had some minor issues in the past, however they have rectified them very quickly. Very happy with Razvan, David and Romulo.

Bhanu · 12 March 2022

★★★★★ 5/5

Google

Iv'e dealt with David on numerous occasions and found Vanet overall a pleasure to deal with , no problem is too big and everything is dealt with quickly and efficiently. Excellent service all round.

Anthony · 16 September 2019

★★★★★ 5/5

Google

Amazing company made everything really easy and professional. Razvan is an incredible guy and helped me with any problem I encountered. Didn’t know such a company exists in London.

Crismar · 23 March 2021

★★★★★ 1/5

Google

Decided to check out reviews of Vanet before proceeding with viewings as the Lettings team consistently surprised me with their incompetence and rudeness throughout the viewings booking process. Agents struggle to understand native English speakers, enjoy starting debates about whose phone line is responsible for disturbance during phone calls, are over 48 hours late in sending booking confirmations (and don’t bother making apologies), are prone to lecture prospective tenants on how sometimes emails don’t deliver when they are called out for not sending email confirmations, blatantly ignore customer preferences regarding viewings, and are very dismissive of customer feedback. After reading their reviews online, I see this is consistent with how they’ve interacted with other prospective clients. I feel bad for landlords renting through Vanet - even if I was really keen on a property I wouldn’t ever subject myself to going through Vanet again. Thanks all for the candid reviews and saving me a significant amount of time, money and hassle!!!

Gage · 23 March 2020

★★★★★ 1/5

Google

Similarly to all other reviews. The agency is great, but the moment you move in - the problem begins. You csimply cannot fix anything in a reasonable time. Property managers are not responding to your queries, i have been waiting few weeks, chasing every few days and nothing. Not to mention that property was not cleaned when we moved in and some issues raised where not solved. In return, when i raised points with the property manager, in return i received an information that this is the buy to let property and owner does not want to invest or put any money in it..very poor service. To compare, my previous agency - after each call, within a week there was a guy to fix the issue. Here, it is not possible.

Sebastian · 23 March 2020

★★★★★ 1/5

Google

Worst experience ever. MISSCARE OF ALL MANAGERS . UNPROFESSIONAL SERVICE. NOT ACTIONS TAKEN WHEN IMPORTANT PROBLEMS IN VANET PROPERTIES. We would never recommend this agency to take care of any property at least if you want to enjoy your time in your house, please do not choose Vanet's agency. Our contract has been for one year, paying 2500£ monthly as it was supposed to be a new building with "the best high services in the current market". 12 Months have been enough for having ridiculous issues as ; Missing internet for four months, agency ignored us. Table for 4 people was given in our house even if we were 5 tenants in the contract and our house plan show table for 6, agency denied us our right to claim a bigger table. Living in the fifth floor, lift was out of service for more than a month and agency took responsability away.a Bin room out of service (this service was as well included in contract services, so we have paid for it even when it wasnt working), agency avoid taking any kind of responsability. Charging 215£ for "extra cleaning" during the checkout after having paid previously for professional cleaning. If charging extra money from our deposit was not enough, DEPOSIT BACK 3.083,75£ had a month of delay. Doesnt worth it to be responsable and flexible tenants because you will receive anyway a ridiculous and absolutely unprofessional service.

Chiringuito · 12 March 2020