Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleTerrible agency , do not really care about you and is completely unprofessional.
Piotr · 23 March 2020
Agent replied
Thank you for taking the time to leave us your comments and I am sorry to read you feel this way. Should you wish to discuss further your experience, please contact us via review@countrywide.co.uk. Kind regards, Scott
★★★★★ 4/5
GoogleWe had the pleasure of working with Egle. She was professional and responsive!
Nathan · 12 March 2020
Agent replied
Really lovely to read another 5* review. Your comments will be passed on to the team. Kind regards, Donna (Customer Relations).
★★★★★ 5/5
GoogleWe have had excellent and courteous service from Romulo Viola of
Vanet Estates. Ian and Adonna Haigh
Ian · 16 September 2017
Agent replied
Thank you Ian and Adonna for your 5* review of our Property Manager Romulo. Your feedback is really important to us! Kindest Regards, Vanet Property Asset Management.
★★★★★ 5/5
GoogleWe have had excellent and courteous service from Romulo Viola of
Vanet Estates. Ian and Adonna Haigh
Ian · 23 March 2017
Agent replied
Thank you Ian and Adonna for your 5* review of our Property Manager Romulo. Your feedback is really important to us! Kindest Regards, Vanet Property Asset Management.
★★★★★ 4/5
GoogleHigh Quality, Professional Service during the letting process, Some minor issues during letting time.
Andrzej · 23 March 2019
Agent replied
Andrzej, thank you for your wonderful review. Best wishes, Mark
★★★★★ 1/5
GoogleAvoid it, will avoid you when they get your money.
Maxime · 23 March 2019
Agent replied · 23 March 2026
Hi Maxime, Customer service is important to us and I am sorry to see that you seem dissatisfied. Please contact us at review@countrywide.co.uk so that we can understand any issues and concerns you experienced.
Kind regards, Scott
★★★★★ 1/5
GoogleAvoid it, will avoid you when they get your money.
Maxime · 13 March 2019
Agent replied
Hi Maxime, Customer service is important to us and I am sorry to see that you seem dissatisfied. Please contact us at review@countrywide.co.uk so that we can understand any issues and concerns you experienced.
Kind regards, Scott
★★★★★ 5/5
GoogleVanet were amazing, smooth move no fuss.
Ivan · 23 March 2020
Agent replied
Thank you for your 5* review!
★★★★★ 5/5
Googlequick service,friendly staff..within my affordable rent..with all facilities..thank you egle...thank you vanet
Mubarack · 23 March 2015
Agent replied
Dear Mubarack Ali
We are delighted to have received a 5* review from you.
It is always a pleasure to assist people in finding the right accommodation with the right facilities.
May we wish you well in your new apartment and if we can be of any further assistance please contact us.
Best Wishes
Vanet Property Asset Management
★★★★★ 1/5
GoogleEstate agents from hell. Avoid at all costs
Jay · 23 March 2018
Agent replied
Hello Jay, thank you for taking the time to leave us your feedback. I am truly sorry to read that this is your opinion of our local team and I would like to assure you that we do always aim to provide the very best in customer experience. As such I would like to invite you to e-mail us with any further detail or comments about your experience to review@countrywide.co.uk. This is so that we can learn from your experience and improve our service going forwards. Kind regards, Scott.
★★★★★ 5/5
GoogleConsidering this covid situation my hot water situation at my home was resolved in 4-5 working days. So happy with their responsiveness and push to get it done despite current circumstances.
Sai · 19 May 2021
★★★★★ 1/5
GoogleRating only, no written review.
ACE · 22 July 2026
Agent replied · 22 August 2026
Thank you for your feedback and we’re sorry to hear about your experience. We’d appreciate the chance to learn more about what happened so please feel free to email us at review@countrywide.co.uk and we’ll be happy to look into it further.
★★★★★ 5/5
GoogleFantastic Service from Romualdas & Egle
Yasin · 25 June 2016
Agent replied
Thanks for the positive feedback Yasin!
★★★★★ 5/5
GoogleFantastic Service from Romualdas & Egle
Sapphire · 23 March 2016
Agent replied · 23 March 2026
Thanks for the positive feedback Yasin!
★★★★★ 5/5
GoogleExcellent service at all times
Paul · 23 March 2017
Agent replied
Thank you for the 5* review Paul! We really value your feedback.
Kindest Regards, Vanet Property Asset Management
★★★★★ 5/5
GoogleSatisfied with the services offered. The process was smooth since the initial viewing to the signing of contract. Staffs are responsive to queries. Communication is smooth and professional.
Wendy · 23 March 2018
★★★★★ 5/5
GoogleChelsea and Egle and the entire team were extremely professional, competent, and efficient. Excellent service from start to finish!
Grant · 23 March 2018
★★★★★ 5/5
GoogleChelsea and Egle and the entire team were extremely professional, competent, and efficient. Excellent service from start to finish!
Grant · 13 March 2018
★★★★★ 1/5
GoogleRating only, no written review.
Rui · 26 August 2025
Agent replied · 23 March 2026
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing EAComplaints@Connellsgroup.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Feedback and Support Team.
★★★★★ 1/5
GoogleRating only, no written review.
John · 23 March 2025
Agent replied · 23 March 2026
Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at … More
★★★★★ 1/5
GoogleRating only, no written review.
Lokesh · 29 June 2023
Agent replied · 29 July 2023
Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleRating only, no written review.
Koundinya · 23 March 2023
★★★★★ 1/5
GoogleRating only, no written review.
Dong · 23 March 2022
★★★★★ 3/5
GoogleRating only, no written review.
Abhijit · 23 March 2017
Agent replied
Thank you for the 5* review Abhijit!
Kindest Regards
Vanet Property Asset Management
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.