Trusted Agent profile · London

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Vanet Property Asset Management London reviews

3.1

★★★★★

182 reviews across 1 platform

37b Millharbour, Ability Place, Canary Wharf, London, E14 9TX

Vanet Property Asset Management's office in London, at 37b Millharbour, is rated 3.1 out of 5 across 182 reviews on 1 platform, including 182 Google reviews rated 3.1.

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3.1 / 5

182

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

1/5

Google

Terrible agency , do not really care about you and is completely unprofessional.

Piotr · 23 March 2020

Agent replied

Thank you for taking the time to leave us your comments and I am sorry to read you feel this way. Should you wish to discuss further your experience, please contact us via review@countrywide.co.uk. Kind regards, Scott

4/5

Google

We had the pleasure of working with Egle. She was professional and responsive!

Nathan · 12 March 2020

Agent replied

Really lovely to read another 5* review. Your comments will be passed on to the team. Kind regards, Donna (Customer Relations).

5/5

Google

We have had excellent and courteous service from Romulo Viola of Vanet Estates. Ian and Adonna Haigh

Ian · 16 September 2017

Agent replied

Thank you Ian and Adonna for your 5* review of our Property Manager Romulo. Your feedback is really important to us! Kindest Regards, Vanet Property Asset Management.

5/5

Google

We have had excellent and courteous service from Romulo Viola of Vanet Estates. Ian and Adonna Haigh

Ian · 23 March 2017

Agent replied

Thank you Ian and Adonna for your 5* review of our Property Manager Romulo. Your feedback is really important to us! Kindest Regards, Vanet Property Asset Management.

4/5

Google

High Quality, Professional Service during the letting process, Some minor issues during letting time.

Andrzej · 23 March 2019

Agent replied

Andrzej, thank you for your wonderful review. Best wishes, Mark

1/5

Google

Avoid it, will avoid you when they get your money.

Maxime · 23 March 2019

Agent replied · 23 March 2026

Hi Maxime, Customer service is important to us and I am sorry to see that you seem dissatisfied. Please contact us at review@countrywide.co.uk so that we can understand any issues and concerns you experienced. Kind regards, Scott

1/5

Google

Avoid it, will avoid you when they get your money.

Maxime · 13 March 2019

Agent replied

Hi Maxime, Customer service is important to us and I am sorry to see that you seem dissatisfied. Please contact us at review@countrywide.co.uk so that we can understand any issues and concerns you experienced. Kind regards, Scott

5/5

Google

Vanet were amazing, smooth move no fuss.

Ivan · 23 March 2020

Agent replied

Thank you for your 5* review!

5/5

Google

quick service,friendly staff..within my affordable rent..with all facilities..thank you egle...thank you vanet

Mubarack · 23 March 2015

Agent replied

Dear Mubarack Ali We are delighted to have received a 5* review from you. It is always a pleasure to assist people in finding the right accommodation with the right facilities. May we wish you well in your new apartment and if we can be of any further assistance please contact us. Best Wishes Vanet Property Asset Management

1/5

Google

Estate agents from hell. Avoid at all costs

Jay · 23 March 2018

Agent replied

Hello Jay, thank you for taking the time to leave us your feedback. I am truly sorry to read that this is your opinion of our local team and I would like to assure you that we do always aim to provide the very best in customer experience. As such I would like to invite you to e-mail us with any further detail or comments about your experience to review@countrywide.co.uk. This is so that we can learn from your experience and improve our service going forwards. Kind regards, Scott.

5/5

Google

Considering this covid situation my hot water situation at my home was resolved in 4-5 working days. So happy with their responsiveness and push to get it done despite current circumstances.

Sai · 19 May 2021

1/5

Google

Rating only, no written review.

ACE · 22 July 2026

Agent replied · 22 August 2026

Thank you for your feedback and we’re sorry to hear about your experience.  We’d appreciate the chance to learn more about what happened so please feel free to email us at review@countrywide.co.uk and we’ll be happy to look into it further.

5/5

Google

Fantastic Service from Romualdas & Egle

Yasin · 25 June 2016

Agent replied

Thanks for the positive feedback Yasin!

5/5

Google

Fantastic Service from Romualdas & Egle

Sapphire · 23 March 2016

Agent replied · 23 March 2026

Thanks for the positive feedback Yasin!

5/5

Google

Excellent service at all times

Paul · 23 March 2017

Agent replied

Thank you for the 5* review Paul! We really value your feedback. Kindest Regards, Vanet Property Asset Management

5/5

Google

Satisfied with the services offered. The process was smooth since the initial viewing to the signing of contract. Staffs are responsive to queries. Communication is smooth and professional.

Wendy · 23 March 2018

5/5

Google

Chelsea and Egle and the entire team were extremely professional, competent, and efficient. Excellent service from start to finish!

Grant · 23 March 2018

5/5

Google

Chelsea and Egle and the entire team were extremely professional, competent, and efficient. Excellent service from start to finish!

Grant · 13 March 2018

1/5

Google

Rating only, no written review.

Rui · 26 August 2025

Agent replied · 23 March 2026

Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing EAComplaints@Connellsgroup.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Feedback and Support Team.

1/5

Google

Rating only, no written review.

John · 23 March 2025

Agent replied · 23 March 2026

Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at … More

1/5

Google

Rating only, no written review.

Lokesh · 29 June 2023

Agent replied · 29 July 2023

Hello, I am sorry if you were not happy in your experience with us. We would really appreciate any feedback which you can leave by emailing review@countrywide.co.uk, as we take all comments seriously. Kind regards, Lucy, Customer Relations.

1/5

Google

Rating only, no written review.

Koundinya · 23 March 2023

1/5

Google

Rating only, no written review.

Dong · 23 March 2022

3/5

Google

Rating only, no written review.

Abhijit · 23 March 2017

Agent replied

Thank you for the 5* review Abhijit! Kindest Regards Vanet Property Asset Management

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