Trusted Agent profile · London

Urban Bubble London reviews

3.3

★★★★★

319 reviews across 1 platform

Conington Road, London, SE13 7LH

Urban Bubble's office in London, at Conington Road, is rated 3.3 out of 5 across 319 reviews on 1 platform.

319

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Great service from Carl

Great service from Carl. He quickly got me back into my bedroom when the door broke and fitted a new handle with no hassle. Friendly, reliable, and professional, highly recommend.

Joshua · 19 March 2026

Agent replied · 26 May 2026

Hi Joshua! Thank you for the great feedback and recommendation! We're pleased Carl could get you back into your bedroom quickly and fit the new handle with no hassle. He's brilliant at what he does, and we'll make sure he knows you've appreciated his help! Thanks from urbanbubble

1/5

Trustpilot

Overcharging with no evidence on their…

Overcharging with no evidence on their billings!

Jason · 14 August 2026

Agent replied · 22 September 2026

Hi Jason, We're sorry to hear you feel you've been overcharged and that the billing hasn't been clear. This is a serious concern, and we take billing accuracy very seriously. We'd like to understand what's happened and review the calculations with you in detail. Please get in touch with us directly so we can look into this and provide a proper explanation of how the bills were calculated. We're here to help resolve this.

5/5

Trustpilot

Allesandra and Johanne have been very…

Allesandra and Johanne have been very helpful in showing me the apartment and helping with the application!

Brandon · 4 June 2026

Agent replied · 22 September 2026

Hi Brandon! Thank you for the great feedback! We're pleased Alessandra and Johanne were so helpful with the apartment showing and application. We'll make sure they both know you've appreciated their support. Thanks from urbanbubble

4/5

Trustpilot

Very efficient

Clear and quick correspondence about properties.

Carina · 14 August 2026

Agent replied · 22 September 2026

Hi Carina! Thank you for your feedback. We're pleased that the whole process was straightforward and efficient. Thanks from urbanbubble

1/5

Trustpilot

Completely negligent

I’ve had a terrible experience with UrbanBubble. They are completely negligent. Not a single maintenance issue I have reported has been addressed - or even responded to - in months, regardless of chasing up multiple times. The worst service I’ve experienced. Avoid at all costs.

BW · 26 June 2026

5/5

Trustpilot

I truly admire Adeeb's work and his professionalism

I massively appreciate the services from Adeeb which we have recieved constantly fromthe past couple of months. I truly admire this work, his way of communicating with tenants and collecting the big figures. He couldn't been more professional and helpful. I must say i am very impressed with his services and if someone will ask me about Urbanbubble, i know where i need to go to. Thanks Adeeb once again.

Jordan · 7 March 2024

5/5

Trustpilot

Alessandra at urbanbubble was brilliant

Alessandra at urbanbubble was brilliant to deal with. She was quick to reply, really helpful with all my questions, and made the whole process smooth and stress-free. Highly recommend asking for her!

FA · 16 September 2026

1/5

Trustpilot

Urban Bubble has been beyond terrible.

Urban Bubble has been, without question, the worst property management company I've ever dealt with. They are responsible for managing Viadux, which is marketed as a luxury development, but the management experience couldn't be further from that description.

MF · 28 July 2026

5/5

Trustpilot

Mohamed was helpful with us when we…

Mohamed was helpful with us when we come to see the flats. He provided further info information we need related to the buildings. He gave us a comprehensive view of the tenancy in Burlington square.

Areej · 23 June 2025

5/5

Trustpilot

Adeeb is a GEM in Urbanbubble

Despite the fact my tenants were quite unreasonable and not responsive for a past 2 months but adeeb was chasing them regularly and update me in a very quick way. However he managed to collect my 2 months missing rent from those difficult tenants in just a week.I utterly appreciate his tactics and firm approach whilst chasing them. I would definitely recommend. He is quite a Gem. Thanks Adeeb and keep up this brilliant work.

Jordan · 18 August 2023

1/5

Trustpilot

Avoid at all cost

Avoid at all costs. They tell you they are getting quotes on jobs that need doing but they never get done, yet they still charge us for something. A couple of apartments have damp and they aren’t doing nothing about it even though it states it causing health problems. AVOID, AVOID, AVOID

Natalie · 31 March 2026

1/5

Trustpilot

Substandard property management…

Substandard property management services.

Natalija · 24 July 2026

Agent replied · 22 September 2026

Hi Natalija, we're sorry to hear you've had this experience. We'd really like to understand what's happened and help resolve any issues you're experiencing. If you could get in touch with us directly and let us know what your specific concerns are, we'll do our best to make things right. We're here to help. Thanks from urbanbubble

3/5

Trustpilot

Adeeb Ahmed was extremely helpful

We have had a few large maintenance issues since moving into the building, which seem to be down to the installations when the properties were being built.However, the recent service from Adeeb Ahmed at Urbanbubble has been extremely helpful. My partner and I were frustrated with some of the issues we had faced recently but since speaking with Adeeb, they have been resolved swiftly and made us feel better about living here at Local Crescent.

Josh · 18 July 2023

5/5

Trustpilot

It has been awesome, Johanne!

Johanne Evans is awesome. She understands customer's needs, communicates well and timely in making sure securing the best interest for client. She has been a tremendous helps for me since I relocated from Japan last year right from the first time I scheduled viewing with her when I visited Manchester prior to my relocation. Thank you, Johanne. It has been fantastic! Cheers.

Edy · 20 April 2024

5/5

Trustpilot

Remarkable service has been received…

Remarkable service has been received from Urbanbubble so far. I would like to mention particularly Adeeb who managed to chase my tenants who were in more than 2 months arrears and due to his efforts they have paid all their debts. I can totally understand they are quite difficult tenants in terms of arrears. Really appreciate his efforts and much impressed with the service he provided so far. You’re a star Adeeb :)

Christine · 16 July 2023

1/5

Trustpilot

I've been very disappointed by the…

I've been very disappointed by the service from Urban Bubble. Have lodged multiple complaints about certain aspects that come under the building management and nothing gets done. They don't even respond to them.

Jamie · 10 November 2025

Agent replied · 24 December 2025

Hi Jamie, we're sorry to hear you've been disappointed. We always aim to respond promptly and keep residents informed. We've checked our records and can see we responded to your last contact, but didn't hear back from you at the time. If there are outstanding concerns we're not aware of, please get in touch directly so we can look into this and help resolve things. Thanks from urbanbubble

5/5

Trustpilot

Carl did the shower seal in our…

Carl did the shower seal in our apartment. He was very pleasant and did a really good job.

Sam · 13 March 2026

Agent replied · 21 March 2026

Hi Sam! Thank you for sharing your experience! We're happy Carl did such a great job for you. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble

1/5

Trustpilot

Building Maintenance where it is forgotten that the owners are the client

Urban Bubble building management is a totally unprofessional. They refuse to communicate with residents, don’t even understand the rights that residents and homeowners have within the properties they manage.

Justin · 8 December 2025

Agent replied · 24 December 2025

Hi Justin, we're sorry to hear you've had this experience and feel this way about our service. We take all feedback seriously and always aim to communicate clearly with residents and homeowners. If there are specific concerns about building maintenance, defects or budget matters that haven't been addressed, we'd welcome the opportunity to discuss them with you directly. Please get in touch with us so we can look into your concerns and work towards a resolution. Thanks from urbanbubble

5/5

Trustpilot

Easy, smooth process

Easy, smooth process with Alessandra. Thank you!

Jalm · 3 June 2026

Agent replied · 22 September 2026

Hi Jalm! Thank you for your feedback ! We're pleased Alessandra made the process so easy and smooth for you. We'll make sure she knows you've appreciated her help. Thanks from urbanbubble

5/5

Trustpilot

Carl did some maintenance for us and…

Carl did some maintenance for us and he's very responsible and careful, thank you so much!

Xinrui · 13 March 2026

Agent replied · 21 March 2026

Hi Riley! Thank you for your feedback! We're pleased Carl was so responsible and careful with the maintenance work. We'll make sure he knows you've appreciated his help! Thanks from urbanbubble

1/5

Trustpilot

Genuinely worrying that this company is still running

Moved out of our flats at Local Crescent due to how terrible our experience was with Urban Bubble, to name just a few issues we had;- Had 2x bikes stolen - Urban Bubble wouldn't accept the blame of advertising their bike sheds as 'secure' when they didn't securing lock the doors, and had no CCTV in the car park whatsoever! In total around 25 bikes were stolen from the building in 6 months.- People were living illegally in the apartment next door; who were partying from 1am-5am, doing drugs and having fights - we were advised by Elise from Urban Bubble to call the police as they wouldn't do anything. They actually told Front of House to not support us as they didn't want Urban Bubble being on any paperwork linked to the illegal tenants! So we had to take the matter into our own hands and handle with the police!- They will take weeks to reply to an email or call and are no real help to support you as a tenant whatsoever.- The lifts have been broken in our block for over 8 weeks, so everyone has to use the stairs. My boyfriend had a serious back injury with no way of the paramedics safely getting him to the hospital. The other two blocks are 18 storeys and they have also been broken for weeks on end - (obviously not at all bothered about their disabled tenants.)- Pool constantly broke or 'out of order'-Urban Bubble did not send the relevant email to renew my direct debit, I had to chase to be able to pay my own rent, this took around 3 weeks to sort. They would not provide any bank details for me to send the money, they then stated I had 'late rent payments' when joyfully moving out. I was then charged double for next months rent and therefore was owed £1500 - when asking for the money to be rightfully returned, Urban Bubble explained that it was the Thursday before Good Friday therefore they would have to 'sort it' when they returned on Tuesday. (FYI nobody contacted me and I had to chase this outstanding refund for another few weeks.)- Despite reporting that one of the internal locking systems in the bedroom door had broken as it was cheaply and poorly installed (meaning you could get locked inside the bedroom) nothing was done about this - and now they are trying to charge us for the door lock from our deposit.- The flat was completely spotless when leaving the property but Urban Bubble conduct their own deposit check out reports (not biased whatsoever) and therefore are trying to charge us for slight marks on the wall and to 'clean the washing machine.' Just a standard money grabbing company, who do not care whatsoever about the tenants and their wellbeing.The company is an absolute farce - I wouldn't wish having to deal with Elise, Kerry or Gary on my worst enemy.

Alicia · 9 July 2022

5/5

Trustpilot

Carl

Carl came to fix my shower - he was friendly and attentive. Highly recommend.

Lydia · 26 March 2026

Agent replied · 26 May 2026

Hi Lydia! Thank you for the great feedback and recommendation! We're pleased Carl did such an excellent job for you.We'll make sure he knows about your feedback. Thanks from urbanbubble

5/5

Trustpilot

Shower repair

Repair to the shower by Carl, quick and effective. Very happy

Xxx · 26 March 2026

Agent replied · 26 May 2026

Hi! Thank you for your review. We're pleased Carl repaired the shower quickly and effectively. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble

5/5

Trustpilot

Really satisfied with the whole overall…

Really satisfied with the whole overall process.

Tet · 24 April 2026

Agent replied · 26 May 2026

Hi Tet Nyi Aung! Thank you for the great feedback. We're thrilled the whole process was so fast and smooth for you. Alessandra is fantastic at what she does, and we'll make sure she knows how much you've appreciated her help. Thanks from urbanbubble

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Questions about Urban Bubble London

How many reviews does Urban Bubble London have?

Urban Bubble's London office has 319 reviews across 1 platform: 319 on Trustpilot (across the whole business).

What is Urban Bubble London's rating?

Urban Bubble London is rated 3.3 out of 5 across all 319 reviews.

Where is Urban Bubble's London office?

Urban Bubble London, Conington Road, London, SE13 7LH.

Is this your office? Claim your page.