Urban Bubble London reviews

Hi Suzana, We're really sorry to hear about the cold you're experiencing and understand how frustrating this has been. The original issue with the louvers was resolved, but unfortunately there has been recent external damage to ground floor windows which is now causing the cold. We're arranging a temporary fix this week and working on a permanent solution. We know this has been incredibly difficult, and we appreciate your patience as we work to get this sorted as quickly as possible. Thanks from urbanbubble

Hi Kristie! Thank you for the fantastic feedback! We're thrilled you've had such a great experience with us. Carl is fantastic, his knowledge and professionalism really do make a difference. We'll make sure he knows about your feedback. Thanks from urbanbubble

Hi Callum! Thank you for the great feedback and recommendation! We're pleased Alessandra made the process easier for you. We'll make sure she knows you've appreciated her helpful support. Thanks from urbanbubble

Hi Jasmine! Thank you for the lovely feedback! We're thrilled Alessandra was so friendly and patient and kept you informed every step of the way. We'll make sure she knows you've appreciated her support! Thanks from urbanbubble

Hi Renuka! Thank you for the wonderful feedback and recommendation! We're thrilled Xavier has provided excellent service for both of your lettings. We'll make sure Xavier and the team know how much you've appreciated their brilliant service. Thanks from urbanbubble

Hi Ella! Thank you! We're pleased Carl was so helpful and fixed everything for you. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble

Hi Emily! Thank you for the wonderful feedback! We're delighted Hannah was so helpful and kept everything organised throughout. She's amazing at what she does, and we're pleased the apartment was clean and ready for you when you moved in. Welcome home! Thanks from urbanbubble

Hi! Thank you for the lovely feedback! We're delighted Alessandra made your move easy and stress-free. She's brilliant, and we'll make sure she knows you've appreciated everything she did. Thanks from urbanbubble

Hi Marcin! Thank you for the great feedback and recommendation! We're thrilled your experience was so smooth and straightforward. Alessandra is brilliant, and we'll make sure she knows you've appreciated her help! Thanks from urbanbubble

Hi Aimee, we're sorry to hear about your experience and the frustration you've felt with the deposit return process. Deposit deductions are made in line with the tenancy agreement and reflect the cost of returning the property to its original condition. If you believe charges have been applied incorrectly, we'd encourage you to dispute them through the deposit protection scheme, which provides an independent review. Regarding the outstanding deposit balance, we apologise for the delay. Please get in touch with us directly so we can look into this and get it resolved for you as quickly as possible. Thanks from urbanbubble

Hi Simon, we're sorry to hear about your experience with the deposit return and refund process. Deposit deductions are made in line with the tenancy agreement and any charges reflect the cost of returning the property to its original condition. We understand this can be frustrating, and we're happy to discuss the breakdown with you directly. Regarding the overpayment, we apologise for the delay. Please get in touch with us directly so we can look into this and get it resolved for you. Thanks from urbanbubble

Hi Kristy! Thank you for your feedback! We're glad Carl was able to help and get everything sorted. We'll make sure he knows about it. Thanks from urbanbubble

Hi John! Thank you for the great feedback and recommendation! We're delighted Dora was so helpful in securing your new home. She's brilliant at what she does, and we'll make sure she knows you've appreciated her assistance. Welcome home! Thanks from urbanbubble

Hi Kate! Thank your for your feedback. We're pleased Carl could fix all the maintenance issues for you. We'll make sure he knows about your feedback. Thanks from urbanbubble

Hi Jesika! Thank you for sharing your experience! We're delighted Carl did such a fantastic job for you. He's a brilliant member of the team, and we'll make sure he knows you've appreciated his work! Thanks from urbanbubble

Hi Victoria! Thank you for the lovely feedback. We're delighted Alessandra made such a great impression and kept in touch throughout. She's brilliant at what she does, and we'll make sure she knows you've appreciated her communication. Thanks from urbanbubble

Hi Nick! Thank you for the lovely feedback! We're delighted that the concierge team, particularly John, has made living at Cocoa Works so enjoyable. We'll make sure he knows about your feedback. Thanks from urbanbubble

Hi Josh! Thank you for the great feedback! We're delighted Dora made the process so smooth and got you moved in within days. She's brilliant at what she does, and we'll make sure she knows you've appreciated her friendly, helpful approach. Welcome to your new home! Thanks from urbanbubble

Hi Jacques! Thank you for your feedback! We're pleased Carl sorted the shower so quickly for you. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble

Hi Ray! Thank you for your feedback. We're thrilled Carl provided such outstanding service. We'll make sure he knows you've appreciated his help! Thanks from urbanbubble

Thank you for your feedback! We're happy Carl could help you out and did a good job. We'll make sure he knows you've appreciated his work! Thanks from urbanbubble

Hi Chloe! Thank you! We're pleased Carl was so helpful and fixed all the maintenance issues for you. We'll make sure he knows you've appreciated his help! Thanks from urbanbubble

Thank you for the fantastic feedback! We're thrilled we could help you secure your home so quickly. Johanne and the team are brilliant at what they do, and we're pleased the videos, photos and quick turnaround made the process smooth for you. We'll make sure they know you've appreciated their help. Welcome to your new home, and we're always here if you need us! Thanks from urbanbubble

Thank you for sharing your experience! We're thrilled Johanne and Hannah made the whole process smooth and quick for you. From viewing to paperwork to key pick-up, they're brilliant at keeping everything on track. We'll make sure they both know you've appreciated their help. Welcome to your new home! Thanks from urbanbubble