5/5
TrustpilotVery professional and quick
Very professional and quick. Good communication from them as well. I needed to move in basically 72 hours and Alessandra and Dora made that possible, thank you.
Trusted Agent profile
Urban Bubble reviews
★★★★★
319 reviews across 1 platform
Conington Road, London SE13 7LH
Urban Bubble's London office at Conington Road is rated 3.3 out of 5 across 319 reviews on 1 platform. The 319 Trustpilot count is for the whole business. Checked 9 October 2026.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotProfessional, Friendly, and Reliable Support
Carl Allsopp recently carried out maintenance in our apartment, and we were genuinely impressed with his professionalism. He was punctual, friendly, and completed the work to a high standard. We really appreciate the consistent professionalism and support from Urbanbubble’s team and contractors, and we’re happy to recommend their services.
Agent replied · 26 May 2026
Hi Danilo! Thank you for the wonderful feedback and recommendation. We're delighted Carl carried out the maintenance work to such a high standard. We're pleased you're happy with the consistent support from our team and contractors. Thanks from urbanbubble
5/5
TrustpilotAlessandra was very helpful and…
Alessandra was very helpful and knowledgeable on the property. Responses were quick as was the application process for the rental.
1/5
Trustpilotfacing the prospect of being homeless due to the irresponsible behaviour of your team
Due to the irresponsible behaviour of your team, we are now facing the prospect of being homeless and being forced to pay for expensive hotel accommodation.I started renting an apartment a month ago at The Goods Yard JQ in Birmingham. Over the past month, the leasing team, particularly Tomi and Nadine, have repeatedly delayed the process, leaving us with insufficient time to complete the international transfer (we made the transfer on time, but the staff continuously informed us that the payment had not been received). I have contacted the leasing team multiple times during business hours to resolve the issue, but the receptionist always tells me that Tomi is unavailable. For the entire month, I have consistently sent WhatsApp messages and made phone calls to follow up, yet even the tasks that were promised to be completed on time have been indefinitely delayed.Today is the last working day before the tenancy starts, yet the leasing process remains incomplete, despite half of the rent already being received, and we have provided the proof of transfer for the remaining amount. Nadine, the leasing team member who answered my call today, promised to send the contract, but she is not responding to messages on WhatsApp, as she did in the past whole month.Due to the irresponsible behaviour of your team, we are now facing the prospect of being homeless and being forced to pay for expensive hotel accommodation.
1/5
TrustpilotDisappointing Experience as a Landlord Due to Communication and Transparency Issues
My experience with Urbanbubble has been extremely disappointing.
5/5
TrustpilotPositive Experience - Lovely Team
My partner and I had a truly lovely experience with the team at Urbanbubble, particularly Alessandra and Dora.
1/5
TrustpilotAwful management
I was given a parking ticket by a PPC that urban bubble and one canalside employ after I arrived back at 2am in the dark from work in the first couple of days of living here. I had paid for parking but I was not given a permit by management as they didn’t bother to retrieve this from the former tenant and didn’t advise me that it was required. I had already paid for the parking space and the car park is for the use of residents who have paid the appropriate fee and it can only be accessed through a gate by using a fob. Given this I contacted the management team at OCS confident that they would resolve this as it was their incompetence that lead me to receive the parking fine for a space that I was entitled to park in and had paid for already. To my surprise and disappointment management have dismissed helping me for 6 months without care and have said that there’s nothing they can do to help me have allowed it to get to the stage that debt collection agencies have been bombarding me. There is nothing in the parking licence about a requirement to display a permit or adhere to any third party contractual terms.The use of PPC to monitor parking seems to purely be a way to entrap users who already have permission and have paid the fee. Please be warned.
5/5
TrustpilotVery helpful - Louise
I recently had the pleasure of working with Louise from Urban bubble, and I couldn't be happier with the experience. From the moment I contacted her, Louise was professional, knowledgeable, and incredibly attentive to our needs.She was always available to answer my questions, no matter how small, and provided timely updates that kept us informed every step of the way. Her friendly and approachable demeanor made what could have been a stressful experience both enjoyable and exciting.Ella + Ben
5/5
TrustpilotGreat experience in renting …
I had a great experience with Alessandra during my flat viewing. She was punctual, professional, and worked very efficiently throughout. She was also incredibly helpful, guiding me patiently and making the whole process smooth and stress-free.
Agent replied · 26 May 2026
Hi Shwe Yupar! Thank you for sharing your experience. We're thrilled Alessandra made your flat viewing and the entire process so smooth and stress-free. We'll make sure the team knows how much you've appreciated their help. Thanks from urbanbubble
5/5
TrustpilotI’ve been using Urbanbubble to manage…
I’ve been using Urbanbubble to manage my rental apartment for about two to three years, and their service has always been prompt and satisfactory. This year, my tenant was late with rent payments twice, but each time, Adeeb Ahmed informed me right away and followed up promptly to resolve the issue. I really appreciate his efforts and professionalism.
Agent replied · 23 October 2025
Hi! We appreciate you taking the time to share your experience. We’re delighted to hear that Adeeb continues to deliver great service and consistency. Thanks from urbanbubble
1/5
TrustpilotBeautiful Building, Broken Promises
I have lived at Box Makers Yard for several months and want to be clear upfront: the on-site staff are lovely, genuinely friendly and do their best. This review is not about them. It is about the way this building is managed at a higher level by urbanbubble and Legal & General, which has been deeply disappointing.
5/5
TrustpilotThe best agent in the UK
Adeeb has been more than amazing. He really understands customer care. With the service we have received from adeeb throughout our tenancy it is clear that this agent does not do his job just for the money aspect but he genuinely has a kind heart and considers the tenants needs. He is also fair and has liased between us as tenants and the landlord fairly. He has been transparent and trustworthy. I hope one day I will have the opportunity to put a face to the name. We have had our difficulties with urban bubble as a company but adeeb has definitely stood in the gap, because of him we appreciate urban bubble as a whole and really hope he gets the recognition he deserves within the company. Adeeb if you are reading this THANKYOU
5/5
TrustpilotKeep up the good work, Adeeb Ahmed 💪👍
I’m here to give a 5 Star review to ADEEB AHMED for his prompt reply to my emails and his quick actions to check on the issues with my rentals. Indeed TWICE he has helped me!! (October 2023 and March 2024)…. Thank you Adeeb 🙇♀️And I appreciate it very much for his positive working spirit and his willingness to solve issues as soon as he gets an email message from an overseas landlord like me. His actions and help have given me the confidence to continue with urbanbubble as the letting management company for my Burlington Square apartment.Once again Adeeb, Thank You! 🙇♀️
5/5
TrustpilotAdeeb is being extraordinary again
Hats off to Adeeb for providing me the incredible services consecutively over a time being. He was made me aware of my tenants big arrears which i was bit concerned but i wasn't worried at all because i know Adeeb is always on top of the things and he always find some solution to make my tenants pay. This time as well he suggested the payment plan to my tenants due to their financial issues now they have paid everything and they are not in arrears. Adeeb keep up the good work. You are incredible.
5/5
TrustpilotFriendly, tidy and efficient
Carl has fixed a couple of issues in our flat now. He is always friendly, fix’s the issue and leave where he has been working very tidy.
Agent replied · 26 May 2026
Hi Macey! Thank you for the great feedback! We're glad Carl could help you out. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble
5/5
TrustpilotTenancy change. Very efficient in securing a new…
Very efficient in securing a new tenant. Check out of old tenant and check in of new tenant and communication throughout we can not fault !
Agent replied · 22 September 2026
Hi Elissa! Thank you for the great feedback! We're pleased the tenant transition was so efficient and the communication throughout was seamless. We appreciate you taking the time to share your experience. Thanks from urbanbubble
5/5
TrustpilotPeople make the difference
It’s often said that success in property is all about "location, location, location", but in my experience, it’s equally about "people, people, people."
Agent replied · 22 September 2026
Hi Davis! Thank you for the wonderful feedback! You're absolutely right, it really is about the people, and we're thrilled our team makes such a difference for you. Alessandra, Johanne and Rose are exceptional, their professionalism, responsiveness and dedication truly reflect what urbanbubble is all about. We're so pleased you feel your property is well looked after and that you continue to work with us. We'll make sure they all know how much you've appreciated their outstanding service!
5/5
TrustpilotRose has been absolutely amazing in…
Rose has been absolutely amazing in helping me recently. She managed to solve issues within 1, 2 days that had remained unresolved for almost a year. Incredibly efficient, extremely kind and friendly, and always quick to respond to emails. Couldn't ask for better support!
1/5
TrustpilotIncompetent
Good at hiding behind a computer n avoiding giving answers to any problems in Viadux !! Had meeting with management regarding numerous problems found them ignorant !Don’t think they listened also be very surprised if they follow through to address issues! Lack leadership n back bone !
5/5
TrustpilotWow!this agency is the best of all of…
Wow!this agency is the best of all of them! They will work hard so perfectly and fast moving process's. Specially Hannah you are the best!!!! Thank so much for everything!!
Agent replied · 26 May 2026
Hi Jaypee! Thank you for the fantastic feedback! We're thrilled we could make the process smooth and fast for you. Hannah is the best, and we'll make sure she knows how much you've appreciated everything she's done. Welcome, and thanks from urbanbubble
4/5
TrustpilotThankful for John for providing a wonderful service
Thankful for John for providing an extraordinary service. He has helped with the helping to sort issues within the building as part of maintenance and ensuring that the property block is clean and healthy. He absolutely knows how to cope with different situations in a professional standard. He is super quick in his actions and respond to any communication in a timely standard. I enormously appreciate his honest and professional work. Thank you so much John for your amazing work!! Really appreciate all the help and effort in keeping the block clean.
5/5
TrustpilotThankful for Adeeb for providing an…
Thankful for Adeeb for providing an extraordinary service. It wouldn't be wrong if i say he is a one of the finest agents which i have experienced so far. He absolutely knows what he is doing and how to cope with different situations in a professional standard. He is super quick in his actions and respond to my communication in a timely standard. I enormously appreciate his honest and professional advice. Thank you so much Adeeb for your amazing hardwork. Keep up the brilliant work.
1/5
TrustpilotVery poor company
Very poor company. Our building management was transferred from them to POD, following lousy management by them. Upon transferring my account they put “Professional Charges” of £288 on my account without providing an explanation for this charge. When I phone to clarify, message says no one available to take call. AVOID THIS COMPANY
Agent replied · 23 August 2025
Hi Vivian, we are sorry this handover experience has caused frustration. We always aim to provide clear communication during account transfers. We’ll be taking your comments on board to make sure future handovers are smoother for residents. Thank you from urbanbubble
5/5
TrustpilotAdeeb is being an extraordinary for the
Extraordinary services have been recieved from Adeeb once again. Consecutively, he is on the top of things whilst dealing with my tenants who are so being difficult for past couple of months. Adeeb is proactive and once again his efforts and his help cleared all the arrears on my property and also i would to mention he has been amazing in communication whenever i send something, he responded me on a very first instance. So impressed and definitely recommend urbanbubble.
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Questions about Urban Bubble
How many reviews does Urban Bubble have?
Urban Bubble's London office has 319 reviews across 1 platform: 319 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
What is Urban Bubble's rating?
Urban Bubble is rated 3.3 out of 5 across all 319 reviews, checked 9 October 2026.
Where is Urban Bubble's London office?
Urban Bubble, Conington Road, London SE13 7LH.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.