Trusted Agent profile · London
★★★★★
326 reviews across 1 platform
Conington Road, London, SE13 7LH
Urban Bubble's office in London, at Conington Road, is rated 3.3 out of 5 across 326 reviews on 1 platform.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat Team
Xavier has been brilliant, great communication and very helpful in the process of assisting and answering any questions whilst securing my apartment. I’d like to thank him and Urban Bubble as they made my experience very smooth.
5/5
TrustpilotMy experience with Megan at Urban Bubble
I had the pleasure of working with Megan during the process of renting my current apartment, and I couldn’t be happier with the experience. From the very beginning, she was professional, responsive, and extremely helpful. She made the entire process seamless, addressing all of my questions promptly and providing clear communication every step of the way. She made sure that everything from paperwork to move-in logistics went smoothly. She truly made the experience stress-free as in my past experience was so filled with stresses that the ptsd of going through it again gave me chills but this time because it was handled professionally by Megan and given attention, I’m relieved and stress free.
4/5
TrustpilotThank You Adeeb
Thank You Adeeb for helping me to recover a debt from my tenants who were in 4 months renting debt. There were 2 other employees in charge of my case before and I always got blanked by both of them. Luckily Adeeb took charge and helped me to recover the outstanding rent.
1/5
TrustpilotBig mistake working with them and now…
Big mistake working with them and now I’m stuck because of the high fees for ending the agreement.
Hi Ahmad, we’re sorry to hear about your experience and appreciate you taking the time to share this feedback. We’ll review this with our team to understand what has happened and how we can improve. Our customers are our priority, and we’re committed to providing a better experience going forward. Thanks from urbanbubble
5/5
TrustpilotI would highly recommend urbanbubble to…
I would highly recommend urbanbubble to everyone. Massive thanks to Adeeb who has been dealing with my tenants who were in big debt, however due to his effective approach and phenomenal efforts, tenants have cleared all the arrears and i have received my full rent. Thanks once again Keep up the good work Adeeb.
1/5
TrustpilotNot all the key workers good enough.
Right, they have discounted rent for key workers but the funny thing its not for all of key workers. Double standards?
1/5
TrustpilotJust so crap!!!!!!
Just so crap!!!!!!! We moved out over a month ago. Signed all the deposit release documents over 10 days ago. Still no deposit back!!! They say it’s been moved onto their accounts team who they apparently have no contact with so don’t know when we’re getting the deposit back. It’s an absolute JOKE. All I have heard is awful things about them. If you want an easy time at the end of a tenancy where you’re not having to constantly chase them and ring them, do not go with urban bubble.
1/5
TrustpilotWould rate 0 stars if I could!
Would rate 0 stars if I could!DO NOT RENT A PROPERTY FROM THEM!! They have held our deposit for 2 months as well as additional monies owed to us due to a bathroom leak (no fault of ours) as we had to put dehunidifers on morning and night at their request and they then tried to get out of paying us the increase in electricity as ‘we couldn’t prove it was because of the dehumidifiers’. Absolute clowns!! We’ve raised a formal complaint, requested manager call backs, asked for updates from our property ‘manager’ Megan and simply get ignored. They’re all incompetent and none of them care. We’ve had issues since we moved in- broken, unclean furniture provided, additional charges of payment taken which were unexplained and then the amount just reduced off our next rent. They are scammers and the landlord is no better!! Give us our deposit back you cowboys!
1/5
TrustpilotDisgusting, No customer service - AVOID
Urban bubble has been a diabolical estate agent, their customer service is beyond poor. After various issues with check in and deposits, I arrived to a FILTHY apartment which had clearly never been cleaned, there were personal items from the previous tenant still in the bin, a false nail left in the kitchen sink, extractor dripping with grease and broken furniture. On top of this, the house was covered in cockroach traps, I was completely unaware of the issue before I agreed to take the flat. Due to it being a Friday afternoon, I didn’t hear anything from Urban Bubble for three days. Since then, their support and communication has been abysmal, no compensation for the hours of cleaning and hiring of equipment in order to clean the flat. My boyfriend also lives in the same complex and rented with a different agent and has had no issues, I would avoid Urban Bubble at all costs!
1/5
TrustpilotUnacceptable building management!
Hi, we're really sorry to hear about your experience and the disruption this has caused. We've been working hard to resolve both the hot water and lift issues as quickly as possible, keeping residents informed throughout. We understand how frustrating this has been, and we genuinely appreciate your patience. If you'd like to discuss your concerns further, please get in touch with us directly.
1/5
TrustpilotThis agency is SHOCKING - Zak Houghton
This agency is SHOCKING. Liaised with someone called Zak Houghton the whole time who was equally diabolical. It’s scary that this member of staff has been given the title of Property Manager. After passing the property back over at the end of tenancy, we heard nothing for weeks re the security deposit of £1400, constant chase ups and promises to return calls then never did, then finally got in touch and he claimed they had arranged for the property to be deep cleaned for a fee of £234 which would be deducted from the deposit. The flat did NOT require this, it was professionally deep cleaned for £250 the day before we moved out and I provided the cleaning invoice. After that, they proceeded to ignore all emails/calls including rejecting my calls and sending them to voicemail but then answering my partner’s call immediately after (due to not recognising the number), this was all whilst still withholding the full £1400 deposit. We had no option to reach out to the Tenancy Deposit Scheme (who protect the security deposits) and raise a dispute. They reached out to Urban Bubble and they had a month to respond. As expected, they also got ignored so the scheme have now returned the full deposit amount to us (5 months after moving out). Urban Bubble rely on people being complacent and not questioning their antics. Do not let this company steal your money.
4/5
TrustpilotAdeeb at Urban Bubble alway replies to…
Adeeb at Urban Bubble alway replies to my emails promptly and is very helpful.
Hi Marie! Thank you for your feedback. We’re pleased to hear Adeeb has been helpful and responsive. We’ll be sure to pass along your feedback to him. Thanks from urbanbubble
2/5
TrustpilotAn Amazingly Average Company
(Urbanbubble - First Trustpilot review) Urbanbubble took over the management of the mill in which I reside, over a year ago.Unfortunately the service I have experienced so far, has been at best average, though most of the time incredibly poor.The awards they win, appear to be profit based.Definitely not pertaining to the service they provide for their customers.The majority of the customer service team I have come across, have been terrific. Though the management team, and overall running of the company, not customer focused.Truly a case of ..Lions led by Donkeys ..
Hi Stephen. We are sorry you feel this way about us, we want to get to the bottom of your concerns so have reached out through this platform for more information. The awards we have won are based on service and are, more often than not, judged by our customers. We are pleased to read you think our customer service team are terrific though, customer service is at the heart of everything we do. Do you mind giving me a call to discuss your management concerns? Many thanks- urbanbubble.
1/5
TrustpilotUrbanbubble's Reckless Legal Threats and Unjust Charges
Urbanbubble has not been my letting agent since November 2023. After that, I did not receive any invoices for the service charges from January to March 2024. Suddenly, on February 28, 2024, I received a letter from their solicitor stating that I had failed to pay the service charges. A £150 fee was added to my bill, along with the solicitor's fees. Since then, I have proactively emailed Urbanbubble to request the invoices and clear my account promptly.I have been asking Urbanbubble to waive the £150 Admin Charge and Final Notice more than 10 times (by phone and by email) since 28th February 2024, but nothing has been resolved. I tried my best to contact the company on the following dates through email, but 5 months have passed and the problem persists. I received the first reminder today concerning the service charge, saying that I still have to pay £150.28th February29th February1st March6th March10th March12th March6th June7th June21st June24th June24th JulyThe Assistant Community Manager knows what has happened since the day I suddenly received a letter from the company's solicitor (28th February). She suggested on 28th Feb that I did not need to pay £150 and promised would ask the Credit Control Team to waive it, but it is not sorted out yet and the Credit Control Team never responded. I called 0161 804 5051 today. The colleague who answered the call said he would contact The Assistant Community Manager and her manager to help sort this out ASAP.This incident has caused considerable stress and has impacted my mental health. I would not recommend this company to anyone. If you are a landlord, never buy apartments which are managed by this company.
1/5
TrustpilotEX-EMPLOYEE REVIEW
EX-EMPLOYEE REVIEW. A list of reasons to not work for or move in with this company. - They fired an employee for identifying as queer. One of the managers took offence and reported them.- They do not care about tenants. They will take weeks/months to fix things if at all. - Regular criticism of tenants. They will literally talk ill of clients in the office/over teams meetings. One even told other tenants that someones flat was filthy and smelled bad.- No compassion. One of the workers needed to go to a funeral and she was told that she can go as long as she's back by 3pm despite the companies policy on bereavement being that they get 5 paid days off. - People will have massive work loads and get no help even when they ask. They will get you to do other peoples jobs as well as your own.- They will complain saying a resident is annoying/nightmare just because they want an issue resolved. - Management are typically condescending and passive-aggressive with you.- Some managers will have arguments with tenants in front of everyone- Will lie to prospects just to occupy the building leading to issues down the line.- Will make sexist comments to the girls, racist comments to the expats and homophobic comments to the queer employees.- The managers only care about making themselves look good to their superiors. They do not care about anything else. - Company values don't mean a thing. They do not care. Given that the companies scores are low all over the place I don't think the owner of UB actually cares. He may have started out to be better and actually useful but he obviously only cares about the money now. He should be ashamed. I don't know if this is just the Brighton & Hove sites when it comes to awful management but I'm glad I don't work here anymore and sad for the staff who do.
5/5
TrustpilotThanks so much for Xavier’ s kind help
Thanks so much for Xavier’ s kind help. He replied really quickly. That’s really helpful
1/5
TrustpilotAwful
Awful, UB are unable to manage accounts, recently hit with a 334k overspend for 2023, same thing happened year before albeit 100k that year. It’s absolutely ridiculous. Can’t contact property manager ‘This email address is no longer monitored, please contact customer.supoort at urbanbubble.co.uk with any queries’They cant even spell support right in their incredulous auto-response directing to a faceless mailbox from which at worst no reply will be received and at best a response not addressing any of the points and questions asked will be sent from a mindless drone. Absolutely awful customer service.
1/5
TrustpilotUnsafe, Poorly Managed, and Ignored by Urban Bubble
I have lived in a building managed by Urban Bubble for about two years, and my experience has been overwhelmingly negative. Despite the building being less than three years old, the quality of management and response to serious safety concerns has been deeply disappointing.
5/5
TrustpilotI have had a great deal of frustration…
I have had a great deal of frustration with this company in the past but service and support recently from Adeeb has been excellent - swift, helpful and supportive. thank you
5/5
TrustpilotLetting with Mohammed Farouk
Letting with Mohammed FaroukWonderful experience finding my new apartment. Urbanbubble provides the best quality service. Would totally go back for another apartment. Agents were top notch and really are the best in the field.
1/5
TrustpilotBad experience
I have an apartment rented out and with block management by this company. It is a nightmare for me. Service Charges suddenly increased due to overpayment to contractors and for the letting contract, money was deducted from rental income without reasons. My property was very poorly managed.
1/5
TrustpilotIncompetent accounting, false arrears notices.
They issue arrears notices for false debts. Blaming ‘system error’, I received arrears notices for my service charge. 1) The ‘overdue’ portion had been paid, but their system could not net off debits and credits. Not sure how you manage a business if you can’t manage a payment ledger. 2) They never issued an invoice for the money due. How can we pay invoices that aren’t sent?They say to phone them, but it’s straight to voicemail. No callback. Slow to email back. Incompetent, we are aware of UB withholding services due to low building management funds- if they invoiced properly and were transparent they wouldn’t have this issue. They are shady on their spending report on leaseholder funds.Don’t bother with them.
5/5
Trustpilot10/10 experience with Johanne :)
Our letting agent Johanne has been absolutely incredible in helping my boyfriend and I secure our dream flat!!Super quick and efficient with everything which is something you rarely get with letting agencies 😂
1/5
TrustpilotTerrible!!
Terrible. Just take note of all the reviews. Such a toxic business with a toxic owner and their toxic wife and little crew of yes people. A poorly performing business that without legal and general would have gone under years ago. The owner is arrogant and thinks he's amazing for running an average to poor business that has been propped up by a large business.No wonder the owner looks ill all the time and depressed
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