Trusted Agent profile · London
★★★★★
326 reviews across 1 platform
Conington Road, London, SE13 7LH
Urban Bubble's office in London, at Conington Road, is rated 3.3 out of 5 across 326 reviews on 1 platform.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotPhenomenal services from Adeeb
Incredible service i have recieved recently from a particular individual at urbanbubble who is Adeeb. He is always very quick in his responses and fortunately he recoved a debt from my tenants who were in 3 months rental debt. If i would say he is life saver then it wouldn't be wrong. Confidently, i would say my property is in safe hands. Thanks very much for your phenomenal services. You're quite a star. Keep up a brilliant work.
1/5
TrustpilotFire Door Survey Fiasco: Two Months, No Answers!
I first reached out to them about the fire door survey in early November 2023. The property management team insisted on checking with the project management team for a straightforward answer. It's been two infuriating months, and despite my persistent efforts to get an update, they have failed to provide any response! I absolutely would not recommend this to anyone! This level of incompetence and disregard for landlord concerns is beyond frustrating!
1/5
TrustpilotMisleading Money Grabbers
Rented a property in Spring Wharf Bath. Went back and forth many times to confirm their was electric car charging, confirmed in writing "electric charging is switched on" and that we would get a charging space.Went ahead and signed the lease as this met our requirements only to find out after we moved in that this was a lie and the chargers were not switched on and continued not to be for the remainder of the 6 months we were there (and they have now removed this from their website). We had to use the overpriced public chargers and on top of that pay for the public parking while we were there. Had we not been lied to we wouldn't have signed the lease as we would have gone for a cheaper property without this facility. Since we moved in they also increased the parking by an additional £25 a month, even though it is already £100 a month at the minimum. On top of this we paid 6 months upfront and confirmed multiple times with two different staff members that the parking and pet rent would be paid as a monthly direct debit, once moved in I set up the direct debit as requested. I didn't feel the need to check my bank account as I did exactly as was expected and knew they would be taking the money each money. However now we have moved out it has been disclosed that they never took the direct debit and instead were taking these monthly payments out of our upfront rent (which was not what we agreed to or the intended use of OUR money) leaving our account short and now want to take this as a lump sum out of our deposit. Thy have confirmed they gave us inaccurate information, but their response is "they didn't know" If you are going to rent one of these overpriced apartments, then be very careful that they are giving you accurate information and you aren't being misled into signing on false information.
5/5
TrustpilotXavier was great and found exactly what…
Xavier was great and found exactly what we needed on time
5/5
TrustpilotAdeeb has been a huge help dealing with…
Adeeb has been a huge help dealing with my queries relating to rent payments due and the tenancy renewal. Communication was great and always timely - really appreciate Adeeb's efforts.
5/5
TrustpilotI would just like to say Mark the…
I would just like to say Mark the caretaker of Brairfield Court was very helpful and courteous, I had an maintenance issue related to the attic and he made a few phone calls straightaway and got things sorted out for me.
3/5
TrustpilotLewis and Adeeb are very good
Urban Bubble manage two of my properties. Generally the service from them has been poor in the past, but I would like to highlight Lewis in the rentals team for excellent service during tenant searches and hand-over and Adeeb in the property management team who follows up on my messages very quickly and is proving to be very responsive and informative when trying to resolve issues with tenants. Thanks to both, please keep up the good work :)
1/5
Trustpilotwould not recommend for a 1st time…
would not recommend for a 1st time tenant, a very unorganised company i got told the day of my move that there was multiple faults and to move in the following week, upon moving in there was leaks, missing keys for back doors along with other problems that should of all been picked up on before moving in. overall the staff were unhelpful and unorganised. we found ourselves passed around teams with no one fixing issues.
1/5
TrustpilotReally poor management company
Really poor management company. They are very focussed on the landlord and ‘sweating the asset’ ie making sure the service charge can keep increasing and leaseholders have to just pay these increases. They will not work with leaseholders to bring the service charge to a reasonable and manageable level. They have also ignored residents and breached their statutory and legal duty
1/5
TrustpilotAVOID
AVOID. COMPANY IGNORES ALL CALLS AND EMAILS HAVING TO RAISE DIRECTLY WITH THE TDS TO GET DEPOSIT BACK SAID WE WOULD HAVE IT " BACK IN 10 DAYS " AND THEY JUST LIE. NO INTENTION OF DEALING WITH IT AND DONT HAVE THE CAPACITY TO DEAL WITH A COMPLAINT OR PROCESS THE REFUND CLEARLY. AVOID AVOID AVOID
5/5
TrustpilotAdeeb Ahmed
Adeeb Ahmed , was very efficient in responing to our query and dealt with it immediately to our great satisfaction . Thanks Nihal ( Mas Holdings )
1/5
TrustpilotDEPOSIT NOT RETURNED
I have been waiting for my deposit to be returned after moving out 9 months ago in August 2022. A document was signed by all parties stating I was owed my full deposit back and since have ignored all of my emails and phone calls. I ring multiple times every day and have sent more emails than I can remember and still no response. AVOID renting with them at all costs the experience has caused so much stress.
1/5
TrustpilotExtremely terrible service
Extremely terrible service. Left my apartment at Burlington Square back in December 2022 and till today I have not received my deposit back. I keep chasing management with calls and emails and all I get is “I will get back to you at the end of the day” and guess what? No one gets back with an update. If I could give this Company 0 stars as a rating I will more than happily do so, what a shame!
1/5
TrustpilotEvil company with no customer service skills or compassion
Terrible customer service. Emails are consistently ignored and any responses only distract you until the office is closed for the weekend to buy themselves some time. Have been trying to get my deposit back for over 2 months. We were great tenants with absolutely no issues, they tried to take money off our deposit for no reason and have stalled returning it to us for months. They ignore us on a daily basis and the fact it’s taken so long to return our deposit has significantly impacted us mentally and the company has shown absolutely no compassion or care. Do not recommend at all.
1/5
TrustpilotThe worst letting agency I have ever…
The worst letting agency I have ever encountered as a landlord. My flat in Manchester city centre suffered from long vacancy period because the agency didn´t start looking for tenants until the existing tenants moved out. My emails and calls were mostly ignored. According to the last check out and check in report, it showed the apartment had no damages (as a result the previous tenants´ deposit was refunded). The moment the new tenants moved in, I received requests for various repairs amounting to GBP 700 on items that were shown as fine in the checkout and check in report. The apartment and furniture were only 2 years old. The agency never picks up calls and doesn´t answer emails. When I inquired about the missing rent payment, that was ignored as well. I spent numerous hours chasing this agency and it created tremendous emotional distress on me as I live overseas.
1/5
TrustpilotUnprofessional staff who do not do…
Unprofessional staff who do not do checks or investigations before replying. Joe from Property Letting Management requires further training to ensure that all payments receipts are checked before responding to emails. Please take the negatives reviews on here seriously before deciding to rent with Urban Bubble. I do not write reviews but my experience with this company has negatively impacted my life.
1/5
TrustpilotUrban Bubble, what a dreadful company.
What a dreadful company to use. I have just had a tenant leave one of my properties without doing a handover check. Instead, they where told to drop the keys off at the management office when they vacated the property. Madness! They are very poor in communication, and when you want someone managing your property, regular communication is paramount. Please avoid at all costs, they are money grabbers.
5/5
TrustpilotEmma was a fantastic help in getting us…
Emma was a fantastic help in getting us moved in :)
1/5
TrustpilotThey don’t pay back your deposit!!!
They are very quick to to send you deduction calculations and legal forms to sign, but then don’t return your deposit once the final amount has been agreed and legally signed by all parties. We moved out at the end of October and haven’t received our deposit back yet. We can only ask the onsite team, who can only confirm they’ve sent it to their finance team.From someone who works in finance, this seems like incompetence and total disregard for tenants.We are considering taking them through a formal dispute or small claims court to recover what they owe us.Ridiculous service.
1/5
TrustpilotDO NOT RENT WITH URBANBUBBLE
My son rented an apartment via Urbanbubble in Salford. He left the apartment in August and is still waiting for the return of his deposit. We cleaned the apartment thoroughly and left it cleaner than when he first arrived. We eventually agreed to let them take £120 for cleaning (absolutely absurd) but are still waiting for the deposit. We intend to start a Small Claim this week against Urbanbubble for the return of the deposit as they shouldn't be allowed to retain money that does not belong to them.I would urge anyone to avoid renting through Urbanbubble.
1/5
TrustpilotNO DEPOSIT PAID BACK FROM JULY 2022!
I moved out of my UrbanBubble managed apartment in July 2022 and after months of disputes through TDS, they still have not repaid our deposit back to us. One advisor is blaming the landlord for the delay, and another is claiming Urbanbubble sent the money to us at the end of October (we've received NOTHING) - No valid updates have been given to me or TDS of when we will receive our money back. The relevant ombudsman has been contacted and legal action will be pursued if we do not receive it back ASAP. It should not take nearly 5 months for the deposit to be repaid to us. Avoid at all costs - Impossible to contact and complete disregard for all emails I've sent chasing up with them.
1/5
TrustpilotIncompetent, unproffesional.
As a landlord with over 25 years experience I can honestly say Urban Bubble (Sales & Lettings) have been the worst company to deal with to find new tenants. Incompetence just doesn’t sum it up. They lost the first interested tenant. They put the wrong address on the agreement (which I’m still trying to get changed), They lost a set of keys, they hang on to rent and deposit, say they’ll call back and never do. Becci didn’t return any of the many messages I left on her mobile, or respond to my list of complaints. They refuse to pass on referencing information, believing they must get the tenants permission. Even with her permission they still haven't passed it on! Unbelievable! So unprofessional.On 30th October they will be STRUCK OFF (check at Companies House, number 09952059). My fear is that they’ll continue to trade under the umbrella of their sister company Urban Bubble Ltd, same director Michael Peter Howard.AVOID THIS COMPANY. There plenty of alternative lettings agents in Manchester.I'm now forced to make a claim on their Client Money Protection policy for the tenant's deposit they won't hand over so I can register it.
1/5
Trustpilot2 MONTHS AND NO DEPOSIT BACK
Had no choice in the change over in management company and never wish to deal with them again. Over 2 months and just ignoring absolutely everything and no deposit back whatsoever. Apartment professionally cleaned and new tenants already in - nothing back despite constant chasing so avoid at all costs.Anybody having the same issues simply use DPS's 'alternative dispute resolution' (ADR) service scheme who will be taking Urban Bubble to court for failure to return the deposit and actively ignoring all communication.Also reported the relevant ombudsmen and legal action is underway. Very frustrating to go through this but compensation will be sought out as well.
1/5
TrustpilotAvoid at all cost, I beg you.
I cannot begin to emphasise how incompetent, useless, and terrible the team is here. I had to clean cat poop out of the carpet when I first moved into an already filthy flat, along with mold, dirt and animal hair. You wait literal months, 6months+, for things to get fixed. They have no follow up on anything - you have to chase them.Also, I moved out over a month ago and they still haven't made any moves to give my deposit back and refuse to answer the phone or emails or voicemails.
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