5/5
TrustpilotPromptly solved rent arrears
Promptly solved rent arrears. Thanks Adeeb! Great job.
Trusted Agent profile · London
Urban Bubble London reviews
★★★★★
326 reviews across 1 platform
Conington Road, London, SE13 7LH
Urban Bubble's office in London, at Conington Road, is rated 3.3 out of 5 across 326 reviews on 1 platform.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAdeeb has been both very patient and…
Adeeb has been both very patient and helpful for the issues I faced while communicating. Thank you!
5/5
TrustpilotAdeeb Ahmed Exceptional Property Manager: Efficient and Excellent Communicator
I would like to take a moment to express my sincere appreciation for the outstanding property management services provided by Adeeb Ahmed. I was impressed by his clear and prompt communication and his remarkable efficiency in handling unpaid rent issues. Thank you, Adeeb! Your efficiency and excellent communication skills have made my experience as a landlord significantly easier and stress-free.
1/5
TrustpilotDo not use Urban Bubble!
Do not use Urban Bubble!! We left their flat in perfect condition, but after two months, we still haven’t received our deposit.Despite their agreement to return it, they’ve been unresponsive and unhelpful. We’ve now lodged a formal complaint and are taking this to the Ombudsman. Avoid at all costs!!!
4/5
TrustpilotWoolf like to thank the team Great Efforts especially…
Woolf like to thank the team especially Adeeb for the constant follow up of the rent arrears. Keep it up 👍
1/5
Trustpilotterrible block management services
Our experience with Urban Bubble has been highly disappointing. Their services are unprofessional, with frequent charges for overspends without providing any relevant proof. Each fiscal year is riddled with multiple accounting errors, and communication with them is next to impossible. We would not recommend their services to anyone seeking reliable and transparent property management.
1/5
TrustpilotSold false parking ticket to debt…
Sold false parking ticket to debt collectors.I was a renting an apartment that came with a private carparking spot that Urban Bubble managed. I apparently received multiple parking tickets while parked in my designated spot that I was not made aware of. As I was not made aware of the parking tickets, I could dispute the ticket which were then left unpaid. 2 years later and a new apartment, I received a letter from BW Legal demanding I owe them £700 - Urban Bubble had sold the fines to a scummy scam debt collecting company.As I had changed address, I did not receive any letters regarding this debt and found out by receiving a CCJ against my credit profile 4 YEARS LATER which I have had to pay to save my credit score.Urban Bubble are awfully managed and will try get money in anyway they can.If you're ever renting in Manchester that comes with a parking spot. Please ask who manages this, if it is Urban Bubble, protect yourself.
5/5
TrustpilotThanks Adeeb provided excellent service…
Thanks Adeeb provided excellent service and quick response.
1/5
TrustpilotBy all means stay away
By all means do not rent with UrbanBubble.I moved in Sept 2021 after being asked at my viewing to leave a 5* google review which was already a red flag. I then moved into my apartment to find a snapped bed frame that took over 3 weeks to get replaced - during this period I had to first sleep in the living space area before the broken frame was removed, and then had to sleep on my bedroom floor afterwards. Fast forward to Jan 2022 until present (mid Feb 2022) residents in my building have had to deal with 9 (and counting) power/water outages, during which UrbanBubble has been useless at communicating and actioning any resolutions to issues. Please do not rent with them no matter how nice the flat may be.
1/5
TrustpilotUrbanTrouble
Most of the last 2 days without power. Calling the “emergency contact number” you speak to a different person every time who not so helpfully “logs” your call and no one seems to know anything about what is happening. Tenants are basically ignored and the communication has been dire throughout. We were told multiple times that an electrician was on the way then a contact in the building got a message from the electrician at 2am (after power had been out for 18hours) saying it was the first they’d heard of it. The “permanent” fix lasted all of 3 hours following multiple power cuts. 2 days in we’ve now been told the part still can’t be sourced and can basically expect another power cut in the near future. First piece of honest communication in 48 hours and it was from a tenant talking to the electrician not from UrbanTrouble. They think we’re dumb.
1/5
TrustpilotThis company is truly awful
This company is truly awful, never rent from them. They are horrible about communicating and do not maintain their buildings properly. I rent from them and there have been several power cuts in 1 month, and it is always impossible to get ahold of anyone to fix it.They are also a nightmare to get a hold of generally, for any issue it will take several calls and emails over the span of weeks to get it resolved.Seriously if you ever see their name in a building run in the opposite direction as fast as you can.
1/5
TrustpilotWish I could give zero stars
Wish I could give zero stars. The whole of Nuovo building Ancoats has had x5 power cuts to the whole building in the last month. This last time we have had no power, hot water or heating for over 24 hours.Poor communication as to what is actually happening. Keep telling us everything is fine and fixed while we sit in the dark. Residents have had to cancel work if they work from home. Unable to shower or cook.Absolutely no idea what is going on and whether it continues. Had to keep battery packs charged just in case the power goes out again.Stay away. Shocking company.
1/5
TrustpilotOne of the worst management companies…
One of the worst management companies I’ve ever had the misfortune to deal with.
1/5
TrustpilotThis company is beyond help
This company is beyond help. They have been chasing me for a made up balance for 3 years. I have sent them proof 8 times. They took me to court and their own solicitor said told Urban Bubble they are in the wrong and they are still chasing me. I wish i could give zero stars as they do not even deserve 1 star.
5/5
TrustpilotGreat Service and Communications
As a new landlord I was hesitant to change to urbanbubble. I did so because at my building they manage the block and lease the apartments.Turned out be be a great move! Easy and quick, let my property in days for more money than my previous agent
Agent replied · 23 August 2024
Hi Mo. Thanks so much for leaving us a 5* review, it means a lot. Take care and have a great day - urbanbubble
1/5
TrustpilotUrban Bubble are the worst company
Urban Bubble are the worst company I had had the displeasure of having to deal with. Never buy or rent if they are involved at all. We have owned a flat in a building owned and managed by them for 3 years. They take absolutely no care over the building what so ever and regularly fail to complete routine maintenance, while service charges increase. Their lack of maintenance led to a leak which destroyed our main bathroom, living room floors and caused thousands of pounds of damage. They refused to help cover this in anyway, even though it was proven to be entirely their fault. They are slow to respond and show absolutely no care to the people in their buildings in the slightest. I would rather the building were managed by Michael Scott, at least it would be funny then.
4/5
TrustpilotThanks to Adeeb Ahmed who closely…
Thanks to Adeeb Ahmed who closely follow up arrears matter to landlord and really appreciated.
5/5
TrustpilotXavier got me and my friend an…
Xavier got me and my friend an apartment in a very very good location, the prices was so good. Everything about this service was as excellent!!! The beauty of it was that he did all this for us in less than 24hours !!
1/5
TrustpilotDo not use this agency.
Do not use this agency.12 month contract and still to date I have issues with the apartment, and complex.Please check planning permission and carpark access as this does not exist.Hot water tank leak still outstanding, and notified over 3-4wks back.The apartment above leaked through to my kitchen spot lights but advised this is not an urgent call out (water and electricity).Please get in touch if you would like my full experience of this shambles agency.
5/5
TrustpilotAdeeb and the team have responded to my…
Adeeb and the team have responded to my email and enquiry promptly. Thanks
3/5
TrustpilotAdeeb Ahmed have been a great help.
Adeeb Ahmed have been a great help in assisting the Landlord to follow-up with the tenant for rent arrears. He understands the frustration that any Landlord have in such situations. Payment of rent timely and follow-ups with the tenants are the key responsibilities of any Property Manager. Urbanbubble can do better, going forward.
1/5
TrustpilotAwful AVOID !!
Awful Moved out of an apartment they took over last month and the landlord told them to return our deposit in full. The deposit has never landed and they are ignoring us. Disgraceful letting agent -AVOID both tenants and landlords
1/5
TrustpilotLandlords avoid!
These guys are a bunch of cowboys...landlords please avoid at all costs. My tenants just moved out, no checkout, keys lost, no rent for the final month. They will not reply to any of your calls or emails. Shame on SALBOY for recommending them, it is a massive black mark their own reputation.
1/5
TrustpilotWritten to my MP as UrbanBubble are…
Written to my MP as UrbanBubble are criminally trying to milk leaseholders dry.Also written to the one show about their poor account keeping and constant ‘overspend’. Checking with other owners to take over management. My MP is aware of UrbanBubble they are horrendous.
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