Urban Bubble London reviews

★★★★★ 5/5

Trustpilot

Housing Agency-Johanne: Exceptional Marketing and Successful Rental Offer

Johanne has demonstrated exceptional professionalism and expertise in updating the marketing pictures of my apartment. Their attention to detail and effective communication resulted in a successful rental offer during the non-peak season. They showcased the property's best features, capturing its true potential and making it stand out among other listings. Their timely execution and strategic marketing strategies targeted potential renters, leading to a rental offer. Throughout the process, their team displayed a high level of knowledge and experience in the real estate industry. Johanne's outstanding performance and dedication make them a valuable choice for anyone seeking reliable and efficient real estate services. I highly recommend their services for their ability to achieve positive results.

Lau · 19 April 2024

★★★★★ 5/5

Trustpilot

Johanne was brilliant!

Johanne was brilliant got everything sorted so quickly and we secured are flat within the day, great service and polite lady- WhatsApp platform was perfect for communication too!

Rachey · 28 June 2024

★★★★★ 5/5

Trustpilot

Great customer service from Rose!

Rose has been an angel and superstar.

Andrew · 14 April 2025

★★★★★ 5/5

Trustpilot

Emma was an absolute dream in helping…

Emma was an absolute dream in helping my boyfriend and I move in to our first flat together can't thank her enough for making the process so seamless:)

Millie-Rose · 28 May 2024

★★★★★ 1/5

Trustpilot

never ever use urban bubble as the…

never ever use urban bubble as the service company.I live in Media city in Salford and urban bubble is trying to charge us nearly 900GBP quarterly as the service charge !!! When I asked them to provide evidence regarding how they worked out the charge, they can not provide me with any solid evidence. They said the figures were estimate...they are forcing us to pay even though we have told them that we are not happy with the charge .

Xiao · 6 March 2024

★★★★★ 1/5

Trustpilot

Absolutely terrible service

Absolutely terrible service. Would give 0 stars if I could.We have chased multiple times for an inventory at move in and have never received any response.We’ve sent part of the dirty condition at move in in hopes of getting an inventory and having them noted down but no reply.Urban bubble then wanted to deduct the cleans for mattresses, carpets, and dining chairs from our deposit, on top of a £81 maintenance charge for tightening table legs.If anything the maintenance should be under normal wear and tear, and it should be the landlord's responsibility to amend normal wear for furniture.They are now saying the apartment was in great clean condition at move in and citing the inventory report as evidence, but this was still NEVER sent to us and they are unable to provide picture evidence.We have also been billed Feb and March’s rent after moving out in Jan. Have contacted them to cancel this and stop sending us invoices but were not actioned.DO NOT RENT WITH THEM!!!

Rosetta · 6 March 2024

★★★★★ 1/5

Trustpilot

Worked at the Residences in Deansgate…

Worked at the Residences in Deansgate Square for Urban Bubble, the office is a very toxic environment with bullying forcing employees to leave. One of my colleagues didn't even turn up to her "OWN" leaving party because she despised the management that much. In an office that had 5 employees when I started, 4 of them left. The cleaning staff are looked down on and extremely under supported by the management, they even hired a male ex homeless man working with 2 cleaning ladies when he had an active restraining order out on him from his ex wife!! The cleaning manager complained but was ignored as she was told "they have to watch his mental health" whilst I'm watching her mental health deteriorate on a daily basis. I would not recommend working for Urban Bubble they're a terribly unsupportive company. I was injured whilst on duty in the Residences and my manager marked it down as a "non work related injury" and they docked me £350 as I hadn't "finished my probation. Absolute joke of a company

Craig · 29 February 2024

★★★★★ 1/5

Trustpilot

Horror-Comedy Review of Urban Bubble (Now Featuring “My Bad”)

If Urban Bubble ever opens a theme park, it should be called Chaosland, because in my experience, every interaction with them is a wild ride through confusion, incompetence, and accidental comedy.

NLJ · 12 December 2025

★★★★★ 1/5

Trustpilot

Terrible disgusting people and service

Terrible disgusting people and service. I’ve been paying rent for several months without living there, because i wasn’t able to come to the country at the time due to very unforeseen circumstances. Let them know of this right at the beginning of the tenancy and have sent many emails asking them to process a change of tenancy for several new and ready tenants (WHICH THEY ALLOW, it’s in the contract and i just have to pay £50 for the switch), who have now dropped out due to urbanbubble saying they will contact them, but never doing so. They do not respond. They never respond to emails but know to email me when the rent is due. Exceptionally incompetent and sluggish. Still paying rent till this date as i type this and they still do not respond and are so unhelpful and inconsiderate, while bordering on unintelligent due to the way they respond to certain things. They are frauds and are basically forcing my hand into making payments each month when this could have been sorted out many, MANY months ago. Going to their office with lawyers soon when i’m back in the country. and they had the absolute audacity recently to tell me i haven’t paid them a dime since, when i sent them the receipts and they gave my guarantor full vocal confirmation that they received the payments (when he went over to their office due to their unresponsiveness.) Such dirty fraudulent unprofessionalism. DO NOT RENT FROM THEM UNLESS YOU WANT TO LOSE THOUSANDS £$ !!!!

Imani · 26 February 2024

★★★★★ 5/5

Trustpilot

Reliable agent

Urbanbubble manages my flat very well, especially my property manager Adeeb, he is absolutely responsible and trustworthy. He gave me update on the flat regularly and pay attention to make sure the tenant pay the rent on time. If there is any delay of the rent payment he will communicate swiftly with tenant and find out the reason and give me good advice. I really appreciate Urbanbubble’s work and support.

Vicky · 23 August 2024

★★★★★ 1/5

Trustpilot

UrbanBubble is a nightmare to deal with!

UrbanBubble is a nightmare to deal with! I'm a Landlord and they are renting out my flat in Manchester. The contract with the tenant has expired 1 month back, and they did not take any action since then to clean the house and put it on the market again. Their level of communication is so poor. I have sent more than 20 emails and tried to call every single day with no response. Their property letting team is extremely unprofessional and they provide zero value for the money you pay them. Not only that they are also holding the deposit which I need to fix the house! Stay away from them!

YT · 6 December 2023

★★★★★ 5/5

Trustpilot

I meet there very nice and most kind of…

I meet there very nice and most kind of person, especially Alessandra who supported me with everything to make sure I do the things good,

Roxy · 17 April 2024

★★★★★ 5/5

Trustpilot

Thank you, Adeeb

These stars go to Adeeb who takes care of Falkner accounts. I have a few email exchanges with Adeeb in early this year and now. He has been responding quick to my enquiries and I feel that he is really studying every word in my mails. He is someone rare at UB who is so initiative and puts his heart on his work and his customers.

Ivana · 9 August 2024

★★★★★ 5/5

Trustpilot

Adeeb has been very helpful in…

Adeeb has been very helpful in resolving the issue I had with billing cycle for my rent. A great asset to Urban bubble

Kelechi · 3 May 2024

★★★★★ 5/5

Trustpilot

Experience with urban bubble is great.

Experience with urban bubble is great. Mohamed was very helpful and replied quickly. The price was reasonable and definitely recommending.

Rita · 18 June 2024

★★★★★ 1/5

Trustpilot

The worst letting agents

The worst letting agents. AVOID!!!!!!!!!! I have had multiple problems with them, the most recent being that my washing machine broke on 29 May and is still broken. The lack of communication from urban bubble is appalling. I have had to follow up constantly, they either don’t respond to my emails or say they will follow up when I phone them. The amount of money I have spent paying for laundry, could've bought a brand new washing machine by now. They won’t offer any compensation, I have asked but those emails aren’t answered.

Sorcha · 4 October 2023

★★★★★ 5/5

Trustpilot

My key fob suddenly stopped working and…

My key fob suddenly stopped working and Mark was technically finished work for the day - yet he helped me out of hours to get hold of a new fob which I picked up very quickly! Appreciate he went out of his way to help facilitate this.

Steve · 6 May 2022

★★★★★ 1/5

Trustpilot

Axis building is way over priced and…

Axis building is way over priced and has no community, no gym (not even a discount to closest gym) no roof terrace either

PowAnimate · 21 December 2025

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS - INCOMPETENCE AT ITS FINEST

I reported my bed being broken in January (the base has completely sunk in as it's held only with fabric) - it's now September. I've chased multiple times and I have no update or even as little as a response from this agency. I've tried calling, emailing, chasing via the residents portal, speaking to the staff in my building, yet nothing. I have scoliosis and extremely severe back pain, which has gotten much worse thanks to the incompetence of this agency. Avoid them at all costs, when I moved in I didn't even have a bed - or any furniture for that matter - for over a month.

Mollie · 11 September 2023

★★★★★ 5/5

Trustpilot

Excellent service from Adeeb!

When the tenants in one of our Manchester Apartments fell behind with their rent, Adeeb at Urbanbubble couldn't have been more professional and helpful with the service he provided to us. He quickly informed us of the situation and immediately approached the tenants. He kept us updated on all communications, and resolved the matter for us in a matter of days. Hopefully we won't have to deal with rent arrears again but I definitely know who to go to if we do!

Eleanor · 26 August 2023

★★★★★ 5/5

Trustpilot

I have dealt with Mohamed from…

I have dealt with Mohamed from Urbanbubble to find an apartment for my cousin and he was really helpful and responsive.

Ahmed · 25 April 2024

★★★★★ 5/5

Trustpilot

Johanne is very reliable and…

Johanne is very reliable and responsible. Good to have her to look after my property.

Kittie · 8 August 2024

★★★★★ 5/5

Trustpilot

Very nice people especially Johanne

Very nice people especially Johanne, she help me with everything, she is a kind person what I meet until now🥰🤗

Roxy · 16 April 2024

★★★★★ 1/5

Trustpilot

Grabbed £1050 from me and no intention return to…

Grabbed £1050 from me and no intention return to me, ask me £400 for the cancelation fee that they don't deserve at all!1. They held me 2 months rent til July, not because they couldn't get rent from tenant , tenant paid 1 year rent in advance, the problem is their account department! They just said account department did transfer the payment but don't know why failed. We have no way to ask what happened from the account department ! They said account department doesn't reply anyone, one staff told me that he don't know account department phone number, so ridiculous! If you don't keep asking them or complain them, they will never give you the rent!2. They claimed that the tenant installed a hose without my permission in the bathroom made water leak in February, requested me to pay the rental fee of dehumidifier totally £701, they ensure me the tenant understood she need to pay the responsibility of that issue and they willI recharge the tenant, they said that was urgent and need me to pay the bill first, but I found that they demanded I pay after the matter was fixed, so that was not so urgent to pay, they can demand the tenant to pay it directly! But they still didn't recharge the tenant until now as they promised. In June they even said they will only recharge the rental fee of dehumidifier £347 from tenant instead of £701( they said the apartment was not completely dry yet in February, so that they rent dehumidifier again, thus I paid two bills totally £701) because the bill was share with another apartment. I clarified with them recently, they said a staff wrongly gave me double invoice, so that I overpaid! It is nonsense! I only discovered this accidentally ! And today is July, they said a automatic system paid you the refund from your rental income (the tenant prepaid one year rent and they keep it, release to me monthly). Oh it is insane! Asked me £701 firstly and then £354 (from my rental income) , totally £1050! They just keep saying the account department didn't reply. If I cancel the contract with them, I need to pay £400 for cancelation fee, but they don't deserve at all!3. They have no incentive to protect landlord 's right when the tenant did something wrong and damage my property ! The tenant installed the hose, she uninstalled once, but found out she installed the hose again, my property is keeping risk of water leak! What tenant she is! They promised me they will arrange the inspection this week, I luckly contact them sucessfuly yesterday, they just said they emailed to the inspection team for an inspection arrangement scheduled in yesterday, but they checked the computer system there was not any inspection scheduled in yesterday, they said they wll not going to do the inspection with the inspection team , they just sitting in office for answering enquiries or sending emails. what is a nonsense answer is ! what a responsible company is! The property managers never reply emails, phone calls, if you officially complain the company , they might reply once with the useless email. Then they keep not following your issues, every time I luckly phone to them successfully, they seems to be not remembered anything, I needed to mention the issues again and again, if you don't rise out the issues they will let the issues keep going, they will not take initiative to manage the issues! It is their habit! If you lucky phone to them successfully they just check the computer and answer your questions, then they might send emails for other departments, after the phone calls, they NEVER FOLLOW UP the issues !I have sent a dozen of emails, phone calls and even complaint letter to their manager ! And I still haven't got any useful reply!! Or no reply !Anyone who had the similar bad experience, you can report to The Property Ombudsman and even the social media, as they won't face the problem actively!Horrible !

Karen · 14 July 2023