Trusted Agent profile · London
★★★★★
1,109 reviews across 2 platforms
Patcham Terrace, Nine Elms, London, SW8 4EX
Part of Urban Bubble, see every office.
Urban Bubble's office in London, at Patcham Terrace, is rated 3.5 out of 5 across 1,109 reviews on two platforms, including 789 Google reviews rated 3.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotAnother disgruntled landlord
Another disgruntled landlord! Do not use Urbanbubble to manage your property. I have learnt the lesson the hard way. I could literally right a book on how bad they are. Kate Campbell is apparently a manager and does not respond to any phone calls or any emails no matter how urgent.
5/5
Googleamazing staff especially opsy.
Hi Joud! Thank you for your feedback ! Opsy is amazing, and we'll make sure he knows you've appreciated his work. Thanks from urbanbubble
1/5
TrustpilotDO NOT REFUND DEPOSIT
This company would not put your deposit into the tenancy protection scheme and would not return you the deposit after moving out. They charge whatever they want unreasonably without invoices and would not reply to emails demanding for deposit return. Please avoid this company at all costs and the agent Szandra is an absolute disgrace. Looking for lawyers to file a lawsuit against this garbage company.
5/5
Googlecarl did my maintenance, he was great!
Hi Nadia! Thank you for your lovely feedback. We're pleased Carl did a great job with your maintenance. We'll make sure he knows you've appreciated his work. Thanks from urbanbubble
5/5
GoogleMark does a really good job at freshfields always helpful and kind. Thanks so much Mark always does his job with care and attention. Laura
Thank you for leaving a review Laura!
5/5
GoogleLei is a very nice person. Every time I have any questions, she always responds warmly, patiently and timely. I really appreciate her hard work.
Thank you for leaving a review, Eva! I will be sure to pass your comments onto Lei
5/5
GoogleDealt with Ally for our move and she was absolutely fantastic! Helpful and responsive and any requests or questions were dealt with promptly. Highly recommend!
Thanks so much Nick, I'll be sure to pass on your comments to Ally!
5/5
GoogleWould highly recommend John who looks after my building Radcliffe house. He is always friendly and willing to help!
Thank you Niall!
1/5
GoogleAVOID AT ALL COSTS. Please make sure you read the 1* reviews here so you do not make the same mistake that so many others have. This company should not be trusted. Their management of our development has shocking to say the least, we have collaborated to give them notice and have them removed - news that has been very well received by leaseholders and renters alike in the building. I do not believe the 5* reviews here, I wonder if UB have offered financial incentive to leave these. Ignore at your own peril.
1/5
GoogleSince the beginning of our tenancy, we have been provided with an inaccurate inventory listing, describing the property as having a back garden, despite it being a one-bedroom flat with only a balcony. This discrepancy misrepresented the actual features of the property. Our tenancy was initially scheduled to begin on August 1st, and we were assured we would be able to move in by that date. However, due to an unavailability of a couch, the move-in was delayed until August 8th, leaving us without accommodation during that period, an inconvenience that was not considered. Upon arrival, the flat was not adequately cleaned. The carpet had visible stains, which we raised during the initial viewing, yet no action was taken. The windows were extremely dirty, and a broken mirror was left in the property without removal. During our tenancy, the washing machine broke, and it took several months for the landlord to replace it. As a result, we incurred nearly £400 in laundry expenses, costs we would not have had to bear if the washing machine, included with the property, had been repaired promptly. Given the circumstances, we believe it is fair to request reimbursement for these additional expenses under Loss of Amenity. Although we provided receipts for all laundry expenses, our request for reimbursement was ultimately refused. After vacating the property, the letting agent attempted to charge us for screws in the wall that were present upon our move-in. Additionally, they are seeking to charge us for a broken blind, despite the inspection representative confirming that this would fall under routine maintenance and that we would not be responsible. Overall, the experience highlighted poor management practices and a tendency towards unjustified charges. While the staff were helpful at times, they often appeared unaware of proper procedures and unclear in their responses. I would strongly advise against working with this letting agent.
5/5
GoogleCarl did my shower head Thanks
1/5
GoogleNot sure how this company are still allowed to operate, would not be surprised if they end up on a panorama documentary soon. I would avoid any property/building where they are managing it at all costs. They have taken ours into the gutter over the past few years, leading to us giving them notice to terminate their contract. Must be sharing a single braincell between them, no other explanation as to how they can be this incompetent. The 500+ residents here are planning a party as soon as the notice period is up and we have a new, competent management company in place…that’s how bad things have become.
1/5
GoogleScammers. We moved into our apartment building as all the fantastic amenities attracted us. Fast forward a few months and these have all been taken away from us due to 'Directors not approving the budget.' We are currently without a pool, steam room, sauna, jacuzzi, cinema room and post room. Currently, the post room door is left open with everyone's packages sat in there. We pay a substantial amount of money for our rent and are getting nothing which we were promised. Also the concierge's have had their hours cut so there is no one on reception, the front door has broken (again) so the building is left unprotected, with the parcel room door wide open which is very safe! Thanks Urban Bubble!
1/5
GoogleQuite possible the worst property management service we have used. For over a year now we have tried to get in contact with the company regarding selling the property. They are poor in replying to emails and phone calls and no one seems to know what’s going on. These guys are very poor, and if you are after a stress free service that works, go with someone else.
Hi Ben. Thank you for leaving a review. I am sorry to ready that you have struggled to make contact with us. I have asked our legal team, who assist with property sales and they don't currently have an open case for you. Please could you email details to legal@urbanbubble.co.uk as your earliest convenience to allow them to look into this for you. Thank you.
3/5
TrustpilotJob should be done probably
The company has not entirely met our expectation when dealing with our request to follow up on our rent in arrears matter until Adeeb Ahmed helped us to resolve the problem. Great thanks to Adeeb and we hope the company can encourage staff members to do their jobs probably like what Adeeb has done for us.
1/5
GoogleIn September 2023, my roommate and I rented a 2-bedroom apartment at Axis Tower, with Urbanbubble as the managing company. We vacated the property and completed a cleaning on August 14, 2024. A few days later, we received an inspection report, stating that any deductions would be communicated to us. Our contract clearly stipulates that any deductions will be notified within ten days after moving out, and once an agreement is reached between the landlord and tenants, the refund should be processed within another ten days. However, we received no updates. On October 7, we visited the Urbanbubble office in person. A staff member informed us of a deduction of over £300, leaving us with a refund of £1,511. We agreed to the amount, and she told us that they would process the refund immediately. It seemed they would not have processed the refund had we not visited in person. After returning home, there was no further communication. I sent emails without a response and called, only to be told that they would send a contract to confirm the refund amount. After signing, they assured us the funds would arrive by October 22. However, the money never came. On October 25, I visited the office again. A staff member told me that the account team had miscalculated by £10, meaning we would only receive £1,501. I asked how they planned to address this, and she suggested signing a new contract. I requested that she send the contract in my presence. After a while, she informed me that she had spoken with the account team, and they would proceed with the original contract, so no new contract was necessary. When I asked when I could expect the refund, she mentioned it would be processed last Friday or this Monday. It is now Tuesday, and there has been no update. Upon checking Urbanbubble’s reviews on Google Maps, I found that many others have also experienced delays in receiving their deposit refunds.
4/5
GoogleOnly here to give 5* to the cleaner that we have recently Esmeralda. She did an amazing job with the building and put a lot of care into it. She goes to different floor and make sure everything looks great. An issue that we had before but not anymore since she came is she avoid peak hours so people go to work have both lifts work in the morning. Thank you.
Hi. Thank you so much for the feedback. Esmeralda will be over-joyed to read your kind comments.
1/5
GoogleThe communication is beyond shocking. My tenants reported the damp and living conditions to their local MP in May in distress and left due to getting nowhere in November, Urban bubble have given 3 or 4 dates saying things are happening but … More
1/5
TrustpilotNo email answer at all
No service at all. They claim to come back to you in up to 24hrs but they ignored my email about the fore door survey visit
Hi Monica, We’re really sorry to hear about your experience. Could you please email us at info@urbanbubble.co.uk with your personal details so we can investigate this further and get it resolved for you? Thank you for your understanding
1/5
GoogleThieves, is that easy, the only reason they have a star from me is because the concierge staff is amazing. Their service charges are beyond belief, 3,7£ per square feet considering we have a cycle area, comunal area, lifts and the concierge staff, I advise everyone staying away from them, even they admit we as residents in the building are not empowered to do anything or have a say into our Annual SC budget. Total BS, avoid at all cost.
4/5
TrustpilotAdeeb Ahmed provided 5 stars service
Urban Bubble did provide the poor service to me before. But I would like to thanks Adeeb Ahmed in the property management team who follows up on my email very quickly and is proving to be very responsive and informative when trying to resolve issues with talent. He provided me a 5 stars service.
5/5
TrustpilotGreat Team
Xavier has been brilliant, great communication and very helpful in the process of assisting and answering any questions whilst securing my apartment. I’d like to thank him and Urban Bubble as they made my experience very smooth.
4/5
TrustpilotThank You Adeeb
Thank You Adeeb for helping me to recover a debt from my tenants who were in 4 months renting debt. There were 2 other employees in charge of my case before and I always got blanked by both of them. Luckily Adeeb took charge and helped me to recover the outstanding rent.
5/5
GoogleIt was whole good experience.
Hi Rasal! Thank you for the feedback. We're pleased you had a good experience with us. Let us know if you need further help. Thanks from urbanbubble
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