Urban Bubble London reviews

★★★★★ 1/5

Google

Extremely terrible service. Left my apartment at Burlington Square back in December 2022 and till today I have not received my deposit back. I keep chasing management with calls and emails and all I get is “I will get back to you at the end of the day” and guess what? No one gets back with an update. If I could give this Company 0 stars as a rating I will more than happily do so, what a shame! UPDATE: This company is a complete scam! Even though they replied to my review and told me to send them an email at the address provided, no one bothered to even reply within a whole two weeks. They still ignore all my emails and calls repeatedly, therefore I have raised a dispute against them with TDS (Tenancy Deposit Scheme). I urge everyone who is reading this review and experiencing the same problem to go ahead and raise a dispute also in order to get your money back! Any form of communication with them is useless and is a complete waste of time!!!

Hani · 21 June 2023

★★★★★ 1/5

Google

I would avoid this company at all costs. They are an absolute shambles in every possible way. They do not provide the services that they charge for, and then they cannot even publish accounts within the legal limits. When they fail to deliver services that leaseholders pay for they just come up with excuses instead of doing something about it. In any other industry they would have gone out of business. It sums it up that the Property Manager in our building is so useless that his Step Mum had to take over.

Jack · 21 June 2023

★★★★★ 1/5

Google

Horrendous company, ignores emails from both tenants and landlords. After our lease ended they ignored our emails (which we sent to three different email addresses belonging to them) about returning our deposit, even after the landlord emailed that he was happy for us to get it all back. They also didn’t send us our Tenancy Deposit Protection Certificate at the start of the lease which we didn’t realise until we were trying to get the deposit back (though they did insure it, they just never gave us the details). After three months we sent an email stating that if we didn’t hear back from them by the end of the week we’d take legal action - strangely enough, we heard back from them within a couple hours with some bull excuse 🙄. Don’t be stupid like us, if they’re ignoring your emails put a dispute in with the TDS before the three month time limit ends.

Cliodhna · 21 June 2023

★★★★★ 1/5

Google

The worst communications I've ever dealt with as a letting agent (and lets be honest the bar is never *that* high). No one answers the phone, it just rings out, emails go unresponded to. A basic repair job in our flat has dragged on and left us without a kitchen tap for 2 months now - 1 person came 2 weeks in, made it worse, then another no-showed and nothing since, no urgency or concern. We signed a new contract and had to email several times to ask for a link to pay the rent (which went unpaid for a month - and we wanted to pay!) - dunno what the landlord would think of that. Would avoid at all costs in the future.

Gary · 21 June 2023

★★★★★ 5/5

Google

Jhon from UrbanBubble is great. He is amazing , always ensure that the building is maintained very well,that too regularly. He is very interactive and smile full, that gives feeling of someone is there like a go guy for building related issues. He hears , and importantly responds as soon as possible. Thanks for his support and care. I would like to give 10 of 10 if I could rate his service. Regards Yuvaraj

Yuvaraj · 23 November 2023

★★★★★ 4/5

Trustpilot

I lived in one their site Burlington…

I lived in one their site Burlington Square, the apartment was very nice and was very clean, reception was nice as wellMaintenance was very big issue, basically nothing get fixed, you have to wait for 2 months, maintenance guy was unable to fix basic issuesManager was not helpful at all, she was defensive and angry when you complained to her about maintenance issues, she think it's normal to wait 2 months for such washing machine to get fixed Residents were smoking weed, and cigarette which causing a difficulty in breathing Reception staff were very good, especially wahl the Egyptian guy very helpful. always smiling and say hello to everyone and he is very good security guyIf they fix maintenance issues, this place is good to live in, and in need of a different manager

Butterfly · 28 July 2021

★★★★★ 5/5

Google

Carl repaired our shower head, quickly and efficiently, very professional

Isaac · 16 March 2026

★★★★★ 5/5

Trustpilot

Highly improved standards

Initially I had problems with Urban Bubble regarding the ability to contact them but since Adeeb was assigned to my account everything has improved. Adeeb always answers my emails and phone calls and keeps me in the loop at all times. He works swiftly and professionally resolving any issues that arise.

Marie · 16 April 2024

★★★★★ 1/5

Google

If you ever see an apartment from urban bubble, whether they own it or just manage it, RUN AWAY! It's by far the worst managing company I have ever had to deal with. I lived in 2 properties managed by them in Manchester and both had the same problems: no care, noises, parcel stolen, cars broken into, bikes stolen, people going into the building,.... Also if your property group on Facebook is managed by urbanbubble, just expect them to delete anything that will make them look bad...NegativeResponsiveness, Quality, Professionalism, Value

Léna · 21 June 2021

★★★★★ 5/5

Google

I live in Crumpsall Manchester and Ste has been our site contact for a number of months now. He is very helpful in answering any questions and always helpful. Thanks Ste.

Sabiha · 21 June 2023

★★★★★ 5/5

Google

Me and my housemate recently moved into a property managed by urbanbubble in Didsbury. The standard of maintenance is amazing, it is always clean and Mark is really friendly and helpful!

Elan · 21 June 2023

★★★★★ 5/5

Google

Urban Bubble are generally ok, however Colin the caretaker at Vimto Gardens is excellent. He does a brilliant job looking after Vimto Gardens and is always helpful and cheerful. Thanks Colin!

Sarah · 21 June 2023

★★★★★ 1/5

Google

Urbanbubble is one of the worst management company ! Extremely bad reviews ! They are ripping people off there earnings and provide the worst services ! those who live In Didsbury Manchester must report it !

Taher · 9 January 2023

★★★★★ 5/5

Google

Kyia was super helpful in making sure everything was sorted ahead of moving in to my new apartment, and so kind that she even wished my Grandpa a happy 93rd birthday as we were finalising deposit payments while i was down south visiting him! It’s reassuring as a tenant to know there’s a friendly face should I need anything while living at their property - definitely an asset to the team! Thanks again!

Leila · 21 June 2022

★★★★★ 4/5

Google

A difficult job in difficult times but they are addressing as many issues as they can

Fiona · 12 September 2026

★★★★★ 4/5

Google

Service from Urbanbubble has been really good, as of late - in particular the help from both Nicole, in the Lettings Property Management​ team, and Adeeb in Arrears.

Josh · 25 August 2023

★★★★★ 5/5

Google

Have been with Urbanbubble since they took over our development. A very proactive and professional company that is well ahead of its competitors. Having recently needed a quick turnaround on information required for the sale of my property I found their legal team and in particular Sarah and Kaleb brilliant with accommodating some last minute requirements. Thanks to everyone for going the extra mile. I would certainly recommend Urbanbubble servicesPositiveResponsiveness, Professionalism

Simon · 24 August 2022

★★★★★ 4/5

Google

The front of house are excellent, I speak with Nicole who is always happy to help and always very professional. The accounts department is another matter. You can’t speak to them directly and are always dropping the ball with rent payments. If Urban Bubble want to keep or grow the business they will need to change their accounting division. I’m leaving 4 star, because of Nicole and the front office team, otherwise it would be a 1

Noah · 26 July 2023

★★★★★ 5/5

Trustpilot

Carl Fixed my bed and did a wonderful…

Carl Fixed my bed and did a wonderful job.

Mohammed · 12 March 2026

★★★★★ 5/5

Google

Carl did a few maintenance jobs in our flat, he was great.

Jevan · 5 October 2026

★★★★★ 5/5

Google

Sofa maintenance by Carl Allsopp Very professional

Abdullah · 26 March 2026

★★★★★ 4/5

Google

Mark Thwaites was a real help helping navigate me around the building and giving me the readings and showing me how to solve my problems in and around the apartment.

Terrell · 21 June 2023

★★★★★ 5/5

Google

Always easy, quick communication with Lei since we signed our contract with her, recently learned that Freya has been dealing with our bills anonymously, a big thank you too Freya!

Mingke · 21 June 2023

★★★★★ 5/5

Google

Nick is a lovely guy, always has the place clean and fresh in the morning, helps with the parcels and rubbish anytime he sees me. Appreciate the work he puts in to keep the place clean and tidy.

Ryan · 27 October 2024