Trusted Agent profile · London
★★★★★
189 reviews across 2 platforms
16 Upper Woburn Place, London, WC1H 0AF
Uni Living's office in London, at 16 Upper Woburn Place, is rated 2.8 out of 5 across 189 reviews on two platforms, including 60 Google reviews rated 3.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
2/5
TrustpilotDon't book in advance!
Prices change and can get substantially lower in August - don't book in advance!
Thank you for your feedback. Prices can vary throughout the year and we always aim to provide clear information about rates at the time of booking. We encourage potential residents to check our website for the most up-to-date prices.
5/5
GoogleSam went above and beyond to show me the rooms and help me out. Definitely a great guy!
1/5
GoogleOur experience with this real estate company was extremely disappointing. Upon moving in, the flat was unclean, with a persistent hole in the wall left unrepaired. Plumbing issues made showering impossible for days, leading to bathroom floods. The non-functional fridge took over a month to replace, and the electric system caused frequent power outages. Despite numerous complaints, the company showed little concern for our well-being, leaving us without essential amenities. Even after leaving the property cleaner than we found it, our full deposit was not returned. This year-long ordeal has been a source of stress and frustration, leaving the impression of being taken advantage of, particularly as student. I do not recommend to anyone. Whatever price they offer is not worth the consequences.
1/5
GoogleWorst experience with housing in London. They litteraly don’t care about you, we were living without a working fridge for a month, the shower was not working and the electricity keep shutting down. The employees were horrible with us. And they charged us at the end of the tenancy even though we left the flat WAY better that it was at the beginning. Not to mention the piss in the toilet when we arrived, hairs all around the flat and the flat litteraly not cleaned. They charged for « cleaning » at the end of the tenancy but keep the money and leave the students in a extremely dirty flat.
5/5
TrustpilotThe company is performing well in all…
The company is performing well in all aspects, the team was very effective and never got any challenges through my booking!
Thank you for taking the time to leave such a positive review, glad to hear we're performing well! 💜
1/5
GoogleMy daughter had the most disgusting experience in a house rented to this agency. The house was delivered dirty and unpainted, with broken furniture, closets full of junk, full of fruit flies, windows that didn't close, holes in the walls, black mold, etc. They clearly take advantage of students who have no other option. They promised to fix many of these problems, but they only solved something after insisting hundreds of times. The agency has no reliability at all
5/5
GoogleVery good place to stay. We stayed very comfortably and it is very well located and in a very good, central area. You have all the services around, from shops, and public transport.
We're thrilled to hear that you had a comfortable stay and enjoyed the convenient location. It’s great to know that the nearby services made your experience even better. We appreciate your feedback
3/5
TrustpilotThe moving in was alright
Thank you for your review, it's great to hear check in went well.
5/5
TrustpilotOnyx is the perfect accommodation for…
Onyx is the perfect accommodation for students. The location is very good, and all amenities required can be found nearby.
5/5
GoogleVery helpful from the start and throughout. Wahid made it an easy and smooth process to rent out our property. Would recommend this company highly as you feel no stress when working along side them. Thank you again for all your help.
1/5
GoogleIrresponsible and not responsive at all. Only reply fast when ask for money 🤑 Asked for maintenance/repair and only replied us few days later. Replies are rude as well. DEF WILL NOT RECOMMEND THIS TO THE UNI STUDENTS
2/5
TrustpilotNot enough Cash back
Staying at onyx I used prestige living who are also WeAreHomesForStudents to book for my accommodation and upon booking I used a cash back code for £500 and when it came to paying people I revived less than half. My emails were ignored and this Is poor especially as I’ve paid 350 extra to defer SFE payments to ensure I could stay here
5/5
TrustpilotThe check in was smooth
Thank you for your review, we're glad to hear check in was smooth! 💜
5/5
TrustpilotGreat Experience
Providing excellent food when I'm starving after sessions back. It really makes me feel like home!
We’re delighted to read your feedback. It’s great to hear the property team made a positive difference to your experience! 💜
1/5
TrustpilotProblems with refund and completion of flat
My daughter is starting a masters program in Edinburgh. One day after Prestige required payment in full for the new studio, they notified her that the building wasn't not ready and they would refund her rent for the delay and compensate her additionally so she could find alternate temporary housing. They are stalling in refunding her the money and no word on when she will get the added compensation. They keep asking for forms she has already filled out. The whole thing wreaks of a scam
1/5
TrustpilotMy son vacated his room in June
My son vacated his room in June. 3 emails later and 10 weeks on still awaiting return of the deposit. We paid rent to the end of August. But they recently explained if I wanted my deposit back I had to claim it. Not mentioned when keys were returned when was informed the deposit would be returned when room checked. If you do not contact them you will be making a sizeable contribution to their profit as they hope you will give up trying to get your deposit back.Still awaiting an explanation as to why it still has not been returned to me.
5/5
GoogleVery impressive experience with student service . They can find the right place for us .thanks so much.. very clean and so cool
We're so glad to hear you had a great experience with our student service and that we could help you find the perfect place. It’s fantastic that you’re happy with the cleanliness and overall atmosphere. We truly appreciate your feedback!
4/5
TrustpilotGood location for students
Spent an enjoyable moment at Flora. Great building with very kind people and good facilities.
Thank you for your feedback! We’re glad you enjoyed your time at Flora and appreciated our team and facilities 💜
5/5
GoogleIt was incredibly helpful and friendly throughout the entire process. Her expertise and professionalism made everything so much easier. Highly recommend!.
We're thrilled to hear that you had such a positive experience and that our team was able to make the process easier for you. We truly appreciate your recommendation and are so glad we could assist you!
1/5
Trustpilot(The Vantage) Its a rip off, avoid at all costs
Its a rip off. all the room doors slam instead of shutting slowly. they dont supply essential things like vacuum cleaners or desk laps. the rooms are tiny. the doors to the building are always broken and never working. my tap hasnt produced warm water since i joined half a year ago and despite multiple emails still havnt fixed it yet. they say theyre sending an engineer that day but of course they never come. in conclusion the price of living here is extortionate for what you get. avoid at all costs
1/5
TrustpilotNot worth it
If u could give it zero stars I would. It’s extremely disappointing with old freezing flat room which wasn’t even cleaned before I’ve moved in. The room was not the one I’ve signed up for and the tv was apparently “not meant to be in my room” so I couldn’t use it, I’ve called and visited the reception like 100 times and they always said they will send someone but no one actually came. The air conditioner was broken too making weird noises and turning off every 5 minutes and couldn’t even heat the room up. Every time I’ve had a problem the reception people said they will look into it and did nothing, not worth the money for this place and not coming for a second year.
1/5
TrustpilotWorst accommodation company ever
Worst accommodation company ever ! We were offered a studio which would be ready to move in on the 6/1/2023 and today (12/12/2022) we were told that it won t be possible to move in as it won t be ready. They did not offer another place to resolve the problem caused in such a sort notice and also spoke with a lady from the sales department which actually had no idea at all about their e mailAbsolutely horrible behaviour and after sales policy to students who cannot find a place to live. Would not recommend it at all
1/5
TrustpilotMy daughter moved out of the property…
My daughter moved out of the property on 4th November 2022, having withdrawn from University. All paperwork was handed over on 3rd November and accepted by Vanessa at Charles Morton Court... It was accepted by the Manager at Charles Morton Court, as so far, the company owe my daughter rent, which is paid up to January 2023, Cash back and the deposit.To date, 17th November 2022, We have been been ignored, lied to and just plainly fobbed off. The company are quick to get the rent but will not release it back. When we've tried to speak to Charles Morton Court we are ignored. I would recommend you do NOT pay ahead with the rent because you wont get it back any time soon, it sits in their bank gaining interest. We are still waiting for the refund. I've been told its 28 working days as in the contract. We been through the contract and It DOESNT say about refund at all.. It only states about payments of rent. At this time of cost of living so bad, I think its so unfair that a student, whom through no fault of her own has to wait for her money to come back to her. It would be different if she owed rent.. Would they wait the 28 days for payment.. I don't think so.. Avoid Avoid Avoid
1/5
Trustpilotutter rubbish
Totally rubbish company. My son's room was full with junk and dirty. The window doesn't open the light fitting is hanging from the ceiling and the lamp doesn't have a lampshade. Try to report it and they'll say they have no record of it. Ask for a key to access the app and you won't be given one. My son's apartments don't even have a site manager employed. They're due to start whenever. Don't waste your money. This company shouldn't be trading.
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