Trusted Agent profile · London
★★★★★
179 reviews across 2 platforms
16 Upper Woburn Place, London, WC1H 0AF
Uni Living's office in London, at 16 Upper Woburn Place, is rated 2.7 out of 5 across 179 reviews on two platforms, including 50 Google reviews rated 3.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI love living here! The community is friendly and inclusive, with lots of events and activities to meet new people. The rooms are clean, and the maintenance staff is quick to fix any issues. The location is very convenient for walking to campus too!
We're so happy to hear that you're enjoying the community, events, and the convenience of the location. We’re also glad the maintenance team has been helpful!
5/5
Trustpilotstaff
The best part of it all are the managers of the building. Both Stuart and Kieren have been amazing.
Thank you for your review, it's great to hear Stuart and Kieran supported you! 💜
2/5
TrustpilotNot worth it anymore … not safe and no service
The safety and service has deteriorated a lot while costs continue to increase every year. Just not worth it anymore there are better places more friendlier and keener to help students
Thank you for taking the time to leave your feedback. We’re sorry to hear that you feel standards around safety and service have declined and that rising costs have impacted your overall experience. This is not the experience we aim to provide for our residents. Your comments are noted and help inform ongoing improvements.
1/5
TrustpilotBe warned - non return of holding deposit and shocking communication
Appalling experience with this company / wearehomesforstudents. My daughter paid a holding deposit in early June and visited the property in Reading twoDays later. The property was fine but not suitable for her needs and as per the terms she cancelled the booking. She was informed that her deposit would be returned straight away. On checking the terms and conditions this could take upto 28’days which was fine. 3 months later and after dozens of phone calls and emails we still have not had the deposit returned . We have followed the complaint process and despite promises of call backs, updates etc the deposit and a response to the complaint remains outstanding . Further correspondence has been ignored . The worst customer experience I have ever experienced in my life and on this experience , we are extremely glad that my daughter didn’t move in. Be warned if considering using this company for student accommodation.
1/5
TrustpilotPoor security
Please beware if personal security is of importance to you. My daughter is a student and took over a lease from another student who was moving out at Gateway apartments in Edinburgh so was only staying there for 6 weeks as was working over the summer in Edinburgh. She was advised check out time was 10 am 24/8/24. However arriving back from work at 2.45am that day found her key fob wouldn’t work and was therefore locked out the building. She called the emergency number who advised her key fob had been disabled at midnight and would need to pay £54 to call out security to let her in and could take up to 2 hours even though she was a lone female stranded outside in the middle of the night through no fault of her own! She agreed to this as had no other choice and ”security” took 2.5 hours to arrive so she did not gain access to her room until 5.15am! Fortunately the door to reception which is normally opened by the same key fob was broken/unlocked so was able to shelter from the elements but this was only by luck. Having had experience of student accommodation in other cities I found this level of service to be extremely poor.
5/5
TrustpilotI recently visited for a room tour
I recently visited for a room tour, and I had a fantastic experience. The highlight was the exceptional service provided by a female receptionist who assisted me throughout the process. She not only gave me a thorough tour of the facilities but also took the time to understand my needs, ultimately helping me choose and book the perfect accommodation. I’m very pleased with my choice and would highly recommend this place to anyone looking for great service and a comfortable stay.
1/5
TrustpilotSCAMMERS - STAY AWAY FROM THIS COMPANY
I cancelled my booking with them during their cooldown period, and after months of back and forth emails and endless excuses, they still haven't refunded my £99 deposit. Worst of all, they refuse to give me a phone number to contact them directly on. Stay away from this company! Do not rent from them, especially if you value your money. Their parenting company is WeAreHomeForStudents, by the way, so make sure to flag both of them.
1/5
TrustpilotI dont like how the flat mates…
I dont like how the flat mates sometimes arent that clean and the flat smells extremely awful and the kitchen isnt that nice and hygienic, and theres this some weird sound that comes every night that is very weird and its annoying but i cant do anything to make it stop because its above my room. I really dont think this helpful although i need to either move out or change my flat.
1/5
TrustpilotHIGH Alert, Deposit not returned
HIGH Alert! Think twice before making any payment to them! This company takes forever to refund my deposit. I was told in the second week of Sep by the manager Cassie that the deposit will be refunded to me within 30 days. But now it is Nov 16, has been two months and they still have not processed my refund! I have seen numerous people posting online about not getting their refunds. Scam business!
5/5
Google"I’ve lived in several student housing places, but this one is by far the best. The management is very responsive, the environment is peaceful, and the community is friendly. It’s a perfect balance of social life and study-friendly atmosphere."
Thanks so much for the great review! We're really happy to hear you're enjoying your stay and that the environment and community are a good fit for you. We appreciate your feedback and are glad you're having a positive experience!
1/5
GoogleThey do not professionally clean the property before they hand it to the incoming tenants. Make sure you take photos when you first take the property. Getting deposit back your better off with holding one month rent as they will not release deposit unless you make a statutory claim with DPS. Good luck to the victims who rent from this rogue agency.
2/5
TrustpilotGood service but fooling students by their website price
Good service but too expensive. They don't know proper English. They announce on website from £95/w and charge £129/w. Are you stupid? OR are you thinking you are fooling poor student? Just because they come back to you does not mean you charge them as you wish when they are asking something around £95/w. They are students not working individuals. Please use price range and not from £95 to £129. Calculate yourself and see the difference? Fooling poor students
2/5
TrustpilotThe building was great for about the…
The building was great for about the first 4 to 6 months. Somewhere after or towards the end of the 2nd semester hygiene standards dropped significantly. The communal places weren’t being cleaned as often, especially the dining room. There’s also the issue which has persisted since I came to Silkmill: the treadmills. I was really excited about the prospect of an indoor gym but having the most important equipment be the only one which hasn’t worked since I lived here is quite upsetting. There’s always “someone coming to fix it”, but it never ends up happening.
5/5
TrustpilotVery helpful and accommodating
They were really helpful and accommodating, I needed to find a room in student accommodation for my placement year but I needed to move in early in July which was a lot harder to figure out but prestige student living, Hannah court was amazing and found a way for me to book the place I wanted, the room I wanted and the move in date that I needed all easily and seamlessly! They made a more difficult and stressful situation incredibly easy.
5/5
Google"I had a great experience with this house . The rooms were spacious, the facilities were well-maintained, and the staff was always friendly and responsive. It’s also close to campus, making it super convenient. Highly recommend!"
We're thrilled to hear you had a great experience. It’s wonderful that you enjoyed the spacious rooms, well-maintained facilities, and our friendly staff. We're also happy the location worked well for you! Thanks for the recommendation, and we hope to have you stay with us again soon!
1/5
TrustpilotBe very careful of these slick…
Be very careful of these slick ‘landlords’- my son got a better Uni placement after his grade results - which just happens to be the week after the cancellation period for the accommodation- now we are stuck with a years rent for somewhere his doesn’t need, as now no cancellation is accepted.Also now they have empty rooms that they have discounted to try and shift - they know how to play unknowing freshers !!
2/5
TrustpilotDon't book in advance!
Prices change and can get substantially lower in August - don't book in advance!
Thank you for your feedback. Prices can vary throughout the year and we always aim to provide clear information about rates at the time of booking. We encourage potential residents to check our website for the most up-to-date prices.
5/5
GoogleSam went above and beyond to show me the rooms and help me out. Definitely a great guy!
1/5
GoogleOur experience with this real estate company was extremely disappointing. Upon moving in, the flat was unclean, with a persistent hole in the wall left unrepaired. Plumbing issues made showering impossible for days, leading to bathroom floods. The non-functional fridge took over a month to replace, and the electric system caused frequent power outages. Despite numerous complaints, the company showed little concern for our well-being, leaving us without essential amenities. Even after leaving the property cleaner than we found it, our full deposit was not returned. This year-long ordeal has been a source of stress and frustration, leaving the impression of being taken advantage of, particularly as student. I do not recommend to anyone. Whatever price they offer is not worth the consequences.
1/5
GoogleWorst experience with housing in London. They litteraly don’t care about you, we were living without a working fridge for a month, the shower was not working and the electricity keep shutting down. The employees were horrible with us. And they charged us at the end of the tenancy even though we left the flat WAY better that it was at the beginning. Not to mention the piss in the toilet when we arrived, hairs all around the flat and the flat litteraly not cleaned. They charged for « cleaning » at the end of the tenancy but keep the money and leave the students in a extremely dirty flat.
5/5
TrustpilotThe company is performing well in all…
The company is performing well in all aspects, the team was very effective and never got any challenges through my booking!
Thank you for taking the time to leave such a positive review, glad to hear we're performing well! 💜
1/5
GoogleMy daughter had the most disgusting experience in a house rented to this agency. The house was delivered dirty and unpainted, with broken furniture, closets full of junk, full of fruit flies, windows that didn't close, holes in the walls, black mold, etc. They clearly take advantage of students who have no other option. They promised to fix many of these problems, but they only solved something after insisting hundreds of times. The agency has no reliability at all
5/5
GoogleVery good place to stay. We stayed very comfortably and it is very well located and in a very good, central area. You have all the services around, from shops, and public transport.
We're thrilled to hear that you had a comfortable stay and enjoyed the convenient location. It’s great to know that the nearby services made your experience even better. We appreciate your feedback
3/5
TrustpilotThe moving in was alright
Thank you for your review, it's great to hear check in went well.
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