Uni Living London reviews

★★★★★ 1/5

Trustpilot

I don’t recommend living in this…

I don’t recommend living in this student accommodation. They don’t take problems seriously, and when you have an issue, it can take them days to get back to you. I would not recommend staying with them.

Iris · 4 June 2026

★★★★★ 1/5

Trustpilot

The support personnel were amazing worst website ever

The support personnel were amazing, they respınded to me extremely quickly and were extremely helpful. However the website is the single worst website i ever had to interact with. It keeps freezing and is filled with bugs and errors. I have had so many issues that it would take too much time to list them all.

Doruk · 24 December 2025

★★★★★ 1/5

Google

Their estate agent, “Sam,” assaulted me, physically chased me and attempted to batter me multiple times, used racial slurs, threatened my actual life and my family, telling me he knows where they live and that I’m going to ‘get it’ even …

Mo · 9 April 2026

★★★★★ 1/5

Trustpilot

Not honouring Cashback incentive. Read for redress!

Hi everyone. I've read these reviews and my daughter is in a similar position regarding withholding of money. An incentive to book early for September 2025/2026 for £500 at Foundry Courtyard in Glasgow still hasn't been honoured one year later. Every month, told it's going to be applied the next month. And she's not the only one! After taking legal advice this is what you all do - submit a Simple Procedure to the Scottish Court. Really easy to do online. You need to pay around £123 to submit but you will get that back in the judgement under court costs. You can claim this way for anything under £5000.Their business details are easily available under Companies House so no running around for info. I also suggest you claim extra for stress/anxiety of pursuing for months, any expenses for travel if you want to appear in person in court (flights/hotel stay etc) and the courts also add interest, and that is valued at the money you are owed and interest per month. As long as you have all your proof in order (ie deposit payment proof/emails from them, of which I have dozens) this is a no hassle, painfree solution! Also as well as doing the Simple Procedure you can report them for misleading advertising/unfair trading via the Trading Standards (go to Citizens Advice Scotland) and the Advertising Standards Authority. You can also escalate through universities and accommodation partners when it comes to deposit/incentives as most universities have an accommodation office and Student Services/Welfare. Also Homes for Students (which Prestige now is after being sold just before Christmas) is a members of ANUK. File a formal Code breach through them asap to make them aware of what's going on. Under guidelines you can complain that: A financial inducement was offered and not honoured/deposit not returned; repeated assurances were given; complaint handling has been inadequate. The National Code requires: transparent marketing; honest advertising; fair complaint handling. Universities look at accreditation status and breaches affect renewal. Again, if you are in a situation where deposits haven't been returned or incentives haven't been honoured, there are easy ways for redress rather than being ignored month after month! Good luck folks!

Nicola · 17 February 2026

★★★★★ 1/5

Google

Disgusting, misogynistic agency! The countless things I’ve heard about this agency are appalling. When numerous complaints by both men and women have been made, this agency have disgustingly taken it upon themselves to attend properties and ONLY request to “hear the male perspective” disregarding complaints made by women and only actively choosing to hear those made by men. Please NEVER trust this agency. Simply out for student money (professionals too) and inappropriate in their conduct. AVOID AVOID AVOID! And shame on the agency!

T · 16 February 2026

★★★★★ 3/5

Trustpilot

The actually accommodation is nice

The actual accommodation is nice. However, the “refer a friend” is a scam. My friend gave me her code which I entered in the application and was accepted. But somehow “it didn’t go through” and there’s nothing they can do about it.

Danah · 6 February 2026

★★★★★ 1/5

Trustpilot

Fabric, Nottingham - AVOID

Building has remained infested with bugs for many months with no improvement. Belongings of tenants also seem to go missing in this building.

Anon · 4 June 2026

★★★★★ 1/5

Trustpilot

Horrible experience

Horrible experience, rude and dishonest.

Wawo · 18 September 2026

★★★★★ 5/5

Trustpilot

Great Service

Great Service, very friendly and helpful staff. Booking was completed within practically 10 minutes, far more efficient booking directly than through an agency.

Oliver · 2 January 2025

★★★★★ 1/5

Trustpilot

Very unhelpful support

Very unhelpful support. They don’t pick up the phones, virtual viewing not available and rude responses

Spyros · 3 June 2026

★★★★★ 4/5

Trustpilot

Website lacks details but staff were very helpful

Information was presented very clearly and easy to read. The photos were not very clear, but that's because it's a new building that's still being built. When booking a room, the website kept crashing, it seemed to time you out.

Jessica · 7 April 2025

★★★★★ 4/5

Google

Had a lovely time living in Camden! Maria is an amazing agent and always sorted issues promptly. Definitely recommend!

S · 16 November 2025

★★★★★ 3/5

Trustpilot

No guarantor forms sent

I had to chase down and email the company to send over the guarantor forms as they failed to do so. They said they would send them but i haven't received them again so will have to chase them up again. Quite stressful!

Emelia · 28 August 2025

★★★★★ 3/5

Trustpilot

Things you should know

When I first arrived I felt like the studio was much smaller than advertised as well as the gym. The sky lounge is great but is almost always dirty because of the weekend parties and the drunkies which is a shame. Staff are really nice. No smoking policy is bs because I can see many students smoking in the courtyard and although under surveillance, nothing is done to stop it. Tv, wifi, microwave oven, electric stove, AC, are all great. Bathroom is too small in my opinion. Security is fine but sometimes there are flyers slid under doors probably from people who got in from outside. Prices are very high though and no flexibility in some room bookings (must book 52 weeks minimum). Overall it’s modern but has its problems as well.

United · 24 January 2023

★★★★★ 5/5

Google

Nice experience with Pronay and the team.

Pradutt · 16 February 2026

★★★★★ 1/5

Trustpilot

Absolutely disgusting has cockroaches…

Absolutely disgusting has cockroaches in the property cannot get the landlord to honour anything that needs doing in the dwelling. Simple things are not being provided but they want money this has been going on for 3 weeks.

Customer · 3 October 2025

★★★★★ 5/5

Google

Quick and easy transition from old home to new excellent service. Maria was wonderful thank you once again

Mamun · 16 September 2025

★★★★★ 4/5

Trustpilot

Everything great but privacy

Everything is great from cleanness of the accommodation, location, and management/ front desk but there is too many reasons to enter our rooms which though some are understandable for maintenance and other relevant checks but the viewings and constant inspections raises privacy concerns for us tenants it would be fair if some of these were done at the same time rather than in different times which makes us have privacy concerns,,

Kevin · 25 January 2023

★★★★★ 1/5

Trustpilot

WAITING FOR MY DEPOSIT FOR 6 MONTHS

I signed an agreement with the dormitory on October 28th. However, due to a personal problem with the manager, the manager unilaterally terminated my contract. And I had a very hard time in the middle of winter. They still haven't returned the deposit I paid on October 29th. I sent 100 emails. I have all the evidence. They are both canceling the contract and not returning your money. I should have thought very carefully before paying money here. I will have no choice but to sue. My student number: WES458153

Arif · 19 February 2025

★★★★★ 1/5

Trustpilot

Disgusting behaviour...

These people have no empathy, and will gladly take advantage of a naive 19 year old girl with mental health issues for money. My daughter has no experience with renting, and these people knew it! Don't go with this company, they cannot be trusted. The state of her flat was disgusting, and no matter how many times my daughter complained, the issues were never resolved and she was constantly ignored. They are now completely spinning the story no matter the evidence my daughter gives, and continuing to ignore the main issues at hand. Please, for your own sake... Do NOT approach this company.

Joely · 24 January 2025

★★★★★ 1/5

Trustpilot

Very poor

The management here is a complete disaster. Fire alarms constantly go off, there was a full-day water outage with no proper communication, and now toilets aren’t even flushing properly. Basic necessities are being neglected, yet we’re still expected to pay full price for this terrible service.

Tulure · 17 February 2025

★★★★★ 5/5

Trustpilot

Lovely staff who helped with the…

Lovely staff who helped with the onboarding experience. Lovely room as well and very spacious as well as close to city centre and University of Warwick

Alicia · 10 September 2025

★★★★★ 1/5

Trustpilot

Appalling behaviour

They consistently refuse to refund deposits based on the number of one star reviews on this site. My sons girlfriend, who is from another country, foolishly paid a year’s rent upfront for her accommodation. When she decided that she didn’t want to live there anymore due to hostile reception staff, she moved to other accommodation. She has arranged another suitable person to take over her tenancy as stated in the rules, but all her emails and calls are being ignored.

Lonely · 15 November 2024

★★★★★ 1/5

Trustpilot

Can't even log onto the website with…

Can't even log onto the website with correct credentials, says account already exists! There must be a easier way to do this, surely. Very disappointing.

Nath · 21 August 2025