Uncle London reviews

★★★★★ 5/5

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Enjoy living at Uncle New Cross

We had a stress-free move into our apartment at Uncle New Cross. Everything was well organised by the management and they answered all of our questions and gave many recommendations on what to discover in the area. We moved to London from abroad and so it was a nice surprise that the team was more than happy to help us with other questions we were having. The area is nice and has a good connection to the centre. The apartment itself is very modern and well equipped. We really enjoy living here :)

Suzan · 2 October 2018

★★★★★ 5/5

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Uncle New Cross - Amazing staff

Moving places is always a tricky process, however, my experience with Uncle has been fantastic. I moved recently to Uncle New Cross, where thanks to Caroline an all of the amazing on-site staff, we had a very smooth transition to our new HOME. It is amazing to find a staff team that will go the extra mile to ensure you are happy with your flat.The building is really clean and in great conditions, we had a minor issue with our heating and the staff solved the problem that exact day, they know how to take care of their tenants. I have had some bad experiences with previous landlords during my time in London, but I´m happy to say that it wasn´t the case with Uncle and I will definitely recommend it to anybody.

Francisco · 1 October 2018

★★★★★ 5/5

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Manchester UNCLE

Manchester UNCLEThe year I spent in UNCLE's location in Manchester has been wonderful due to 2 things - the location and the staff who work there.The building is so central and so close to everything you would ever need in a city centre. Being a stones throw from bars/shops/Universities/stations is a dream. The employees of UNCLE have always been so helpful and thoughtful in my experience. They are very welcoming and courteous and I've never had any problems with them.Living in a listed building obviously comes with its teething problems such as heat regulation and noise regulation however I was always thankful that there were things being put in place to counteract these problems. We were the first to move in out flat ever, so problems cannot be solved until they are obvious. The gym and the yoga studio were a lovely added extra and my mind was at rest with my car as they had underground parking. Lovely rooms and modern furnishings.Very sad to leave and have had a great time here overall

Emma · 31 August 2018

★★★★★ 5/5

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Old Meets New in Manchester

UNCLE Manchester is a stunning old building in Manchester’s city centre that has been restored (with all the retrofits that you’d want including super fast elevators and reliable broadband). There are some wonderful public areas, including a gym and yoga studio, art studio and co-working space. These have made my move to Manchester nearly effortless as everything I need is in the building and at my fingertips. In the event that I’ve needed help with anything, Jodi, Simon and their team have been beyond helpful. They’re thoughtful, efficient and I’ve never had a maintenance problem that was not fixed the very same day that it was reported to them. The flats are above and beyond what you’d expect (modern appliances, furniture that has been thoughtfully placed and chosen) and there are lovely little designer details everywhere like subway tiles in the kitchens and bathrooms as well as complementing light fixtures. I was so happy at Orient House during my first stay in Manchester that I’m moving back in on my return in a few weeks. Highly recommended!

Antonio · 3 August 2018

★★★★★ 5/5

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Orient House Manchester: recommend !

I moved to the UK about 10 months ago and was fortunate enough to rent at Uncle Manchester. The staff was kind and friendly. They helped me with everything, from the process of moving/renting, to getting set up in a new and foreign country. That was a very positive experience! Everyone is very approachable and quick to help with any silly question I have. Orient House has a free gym, yoga studio, art studio. It is close to the city centre, Picadilly Station, and main bus lines. It's ideal for me, I feel well taken care of, would absolutely recommend!!

Angelika · 2 August 2018

★★★★★ 5/5

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Update: Happy to be living in Manchester

I originally gave 2 stars but things have improved greatly. You can read the original below for transparency. All of our original issues have been addressed and fixed where physically possible. While it took a bit of time, Ryan and his team ended up taking a proactive approach to solving everything and we were kept informed by all the progress. The building is old and took a lot of work but it is now a pleasant place to live and it does feel like the Uncle team actually want and try to make a difference.(Original Review :Unfortunately the advertised quality of the buildings is not true. The Manchester building is uninsulated, freezing cold and poorly built. Walls are so thin you can hear all of your neighbours and the fire doors in the corridors every time they slam shut. Single glazed windows and poor heaters means flats are cold and draughty. Bathrooms have a small towel rail as an inadequate heating solution. Corridors and stairwells have no heating and are the same temperature as outside. Complaints have so far had no progress.)

Matt · 27 April 2018

★★★★★ 5/5

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Excellent London Accommodation

UNCLE Stockwell has been my home for 9 months from October 2022 to June 2023. I cannot recommend the service provided by the UNCLE Stockwell team more highly. I have felt very well looked after by Ruth, Duncan and Paul. UNCLE Stockwell residents are very lucky to have Ruth and Duncan managing the building.

Ben · 9 July 2023

★★★★★ 2/5

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Uncle Southall

Having lived at Uncle Southall for just under a year now, we find ourselves disappointed by the landlord's will to put money first.We moved into a flat where not all electrical wiring worked properly, not all things that were supposed to fix to walls were indeed fixed, underfloor heating has to stay on otherwise it breaks and fixtures held by maybe a half of screws that were supposed to hold them. Granted, once flagged, most issues are resolved in timely manner, but there is no way around the fact that the property was poorly reviewed before lettings.The promises of area improvements later turned out to be unrelated to Uncle, and once sold as part of rent package, are not influenced to come about further.Promises of on-site facilities' openings are delayed by months or are never delivered, despite being sold with rent.The parking of cars on the pavements all around the property to an extent where passing to it or bringing in a bicycle becomes not possible, is being left to solve by itself.The banqueting hall next door, setting off fireworks which explode mere meters from balconies at 12am at night and loud parties until as late as 2:30am are also ignored by the landlord.And, to put a cherry on top of - a staggering price raise of 14.5%, coming live in two months, which, as we were kindly explained, is backed up by landlord's feelings about the market alone, after we deconstructed previously given pretend-reasons.We are deeply saddened, because the property, by itself, is not bad (once everything inside will be brought to its operational condition) and the on-site staff do seem to do their job. The sad bit is that, despite all this, Uncle are the ones making all decisions and it feels like their only goal is money, right here and right now.We would abstain from recommending this property and this landlord to anyone, in their current state and ethos. Please do not trust their marketing)

Egor · 27 July 2022

★★★★★ 5/5

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Would definitely recommend...

We have lived in NXG since last June and have loved the flats and service from Uncle. The flat we are renting is large and spacious and having the roof terrace is a real plus. The flats are finished to a really high standard and if there are any issues Paco and Caroline are always very quick to help out and respond. Also having the management office on site to speak to and pick up parcels is a huge bonus, especially as there are no management fees for this.All the neighbours are friendly and its a great place to live in a really great part of London. We are sad to be leaving but are staying in New Cross, buy moving out to buy, if not we would happily stay. New Cross is such a great place to live in London and the location of the flats are perfect for both train stations into the city and south to Gatwick airport.Would definitely recommend to anyone looking for a great place to rent within south London.

Joe · 6 October 2017

★★★★★ 5/5

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NXG resident - great experience with UNCLE

I haven't been living in my current flat for too long but fell in love with the place as soon as I saw it! Spacious, clean and bright. The onsite managers at UNCLE - Caroline and Paco were really helpful through all the contract process and my moving in. Always pleasant to talk to and would never shy away from helping when I have a query even something small. In all honesty I haven't had to go to them for much recently at all which goes to show there are rarely any issues to be had living in the New Cross Apartments.

Kelly · 4 October 2017

★★★★★ 5/5

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More like friends than managers

I highly recommend Uncle. The flats themselves are smart, spacious, light and well-finished, but the best thing about this handily located apartment complex in New Cross is the resident managers, Caroline and Paco, who take great care of the several dozen flats and their inhabitants. A former dancer and boatbuilder, they bring a unique perspective - and heaps of enthusiasm- to the role. They always go the extra mile (and then some) to make sure we are happy and have what we need to make our lives run more smoothly, and it's not an exaggeration to say that they feel more like friends than managers. It's hard to imagine ever leaving Uncle now - amid the usual nightmares of the London letting scene, this place is a dream.

KP · 23 September 2017

★★★★★ 5/5

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Uncle Colindale

Uncle Colindale - Best experience ever!We‘ve found our lovely flat here with big windows, completely new furniture that looks aesthetic and comfy. Location is great - 2 min from tube, bunch of supermarkets and near 3 parks for dog walks! Especial shout out to Uncle people - team is very supportive, responsive and create a very lovely atmosphere.

Karina · 8 February 2023

★★★★★ 1/5

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Absolutely Horrible Manager

Absolutely horrible Managers. Me and a friend have been looking for a place for a while and have to move in the first week of October and we finally decided to go ahead with Uncle Living Southall . I personally visited the property twice and spoke to the person showing my the property. He was absolutely incredible and genuinely very very nice. Once we said yes to the property and no to two others which we had kept as our other options and sent some of our details to them. Next day the property manager calls up my friend and tells her that even though we both have well earning guarantors and are only renting for 6 months , they need us to pay the rent for 6 months upfront. Opposite to what I had been told during both my viewings with them and their official email with all the details about their property. When I tried contacting them they didn’t even pick up atleast 15 times. Then the guy who had showed me around called me and upon being confronted about the misinformation from his side, the confusion and the problem it was causing me and my friend, all he said was sorry. When I asked for either a solution, a negotiation or a compensation for the inconvenience it caused us making us lose two other properties and leaving us with only a couple of weeks to find a new place, he still just said sorry. So I asked to speak to the person who had called my friend; the property manager. This person calls me up angrily saying how dare I get upset with his employee. He would cut all my sentences and when I asked him not to do so, he said he will and I need to listen to him. When I proved to him that this was all his employee’s fault and that had caused all the confusion and frustration, he did not pay any attention to it and proceed to tell me how it was all my fault. I told him I never intended to get upset at his employee, I actually liked him , but this mistake of his was costing us time , money and two houses! He still did not care and was upset I was “pointing fingers”! I was ready to even apologise to his employee if he could give me any solution or resolution now whatever but he still was mad at me and blamed me for everything. I appreciate him defending his employee , but doing it at the cost of someone else and when it definitely was his employee’s mistake is absolutely not ok.

Khushi · 11 September 2024

★★★★★ 5/5

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UNCLE New Cross Gate - Great Place To Live!

I've been living at the UNCLE New Cross property for over a year and a half now and would definitely recommend! UNCLE reception and maintenance staff provide amazing customer service and really look after the residents. Shout out to Caroline for always being so friendly and helpful with any issues (and always taking in our ASOS parcels!).It's in a great location in zone 2 and can easily get into Central London quickly! Would recommend to everyone!

Vanessa · 19 August 2019

★★★★★ 5/5

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EXCELLENT

My experience at UNCLE Stockwell has been incredible. The team is helpful, efficient, and truly goes above and beyond. They reply to inquiries almost immediately, and the facilities are clean and safe. Another advantage of UNCLE Stockwell is their flexibility around leasing terms. Being a student I didn't require a standard 6 or 12 month lease and UNCLE Stockwell worked with me to solidify a lease agreement that fit my needs. I would highly recommend UNCLE Stockwell.

Kelly · 9 October 2018

★★★★★ 5/5

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I have had a truly wonderful experience…

I have had a truly wonderful experience living at Uncle Stockwell. The team has been consistently attentive, friendly, and professional, nothing has ever been too much trouble. Their support and care have made my stay not only comfortable but genuinely enjoyable. I highly recommend it to anyone looking for a welcoming and well-managed place to live.

DEBORAH · 22 July 2025

★★★★★ 1/5

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Worst experience ever! Stay away

Stay away from the misleading advertisement, they basically bring your attention on the amazing views, gym facility and friendly team to hide many issues they are incapable to fix (or simply don’t want to really fix)Unfortunately I was drawn by their misleading advertisement and after 6 years where I lived in a flat managed with very high standard in Soho I decided to move in uncle building E&C.It’s been 6 months now and I have to say is a terrible experience, I do regret that I moved here. started badly and not improved over time. The underfloor heating has never worked and I had to buy a Dyson heater (even though they refunded with an Amazon voucher after I complained with building management), the bath shower still has a water leak and they has never capable to resolve (basically they has one handyman who is asked to to whatever but don’t have any specialised worker ) I l’ve had countless handyman around basically almost every other days who only wasted my time, never fixed the problem, and after 6 month the manager Jam, with a provocative attitude said: these are our “high standards “ defiantly! (basically a screen bath leaking is normal and acceptable).High standard for which I paid for, means solve the problem in a timely manner, and if not possible repair just change the faulty thing with a new one, does not mean leave the tenant with the same problem for months waiting the end of the tenancy.Basically they really don’t value tenants who take care of the property, they are only focused on make money minimising the cost and don’t care at all about managing or repair, I really think that is something they the landlord should be made aware.Not to mention the terrible noises you’ll discover in the windy days, the entire building wall, ceiling crackle all the time making really hard to sleep, and even that is “normal according to their standards).Attached how I found the flat when I stepped in first time, even a french fries under the kitchen, the situation of the bath after 6 months, and the final mail where the supervisor claim that what you see in the pic is normal and acceptable. Pay attention and look around, you’ll find better and for a reasonable price, uncle building E&C is simply overrated, just a bait and switch

Vincenzo · 31 March 2022

★★★★★ 5/5

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UNCLE Wembley - would recommend!

Myself and my girlfriend lived in UNCLE Wembley for 2 years and thoroughly enjoyed our time there! We lived in one of UNCLE’s beautiful flats with views across London. All of the appliances were brand new and the furniture was in immaculate condition. One of the great things about living at UNCLE was the staff. They were always friendly and on hand to help out if we had any questions, they also managed parcel deliveries for us. The gym down stairs was also great. I would highly recommend UNCLE Wembley.

George · 13 August 2024

★★★★★ 5/5

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Uncle Stockwell

Incredible customer service from the all the gang at uncle Stockwell (specially Ruth).Been living in unlce Stockwell past 9 months and couldn't be happier. Due to the covid-19 things were very uncertain on what the future would hold with me staying in London. Ruth was very understanding and helped with me my new lease on another apartment in unlce Stockwell.Would highly recommend on 1st time renter's in London exploring renting with Unlce.

Eoin · 19 July 2020

★★★★★ 5/5

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UNCLE Stockwell is a fantastic place to live

UNCLE Stockwell is a fantastic place to live. From day one Ruth, Duncan, Gabriela, Stephanie and Aiste have made me feel so welcome and the team made the moving in process simple and streamlined. Nothing is too much hassle, your queries are answered instantly, the location is great and the flats are modern and brilliantly designed to make the most of the space.

Eloise · 11 April 2022

★★★★★ 5/5

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We love living at UNCLE Manchester

We love living at UNCLE ManchesterI'd recommend Orient House to anybody looking to rent a flat. We love the building, the amenities, the location and our lovely flat. The staff are brilliant too - always on hand whenever we need anything, they are always chatty and friendly and it feels like we can go to them with any issue we have. It puts our mind at ease knowing that they're around and looking out for us.

Katie · 18 July 2018

★★★★★ 4/5

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Great apartments

Just moved into Uncle Stockwell and the apartments are fantastic. Great views, beautifully furnished, and a top location with everything you need nearby. Gabriela was really helpful in helping me sort everything out really quickly! One con is the washing machines - they’re £5 a go which is far too expensive for any sensible human. There are two launderettes relatively nearby which helps.

Jake · 9 March 2022

★★★★★ 5/5

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Consistently good living experience with a strong management team

I’ve lived here for the last three years, going on four, and overall it has been a great place to call home.

Barbara · 1 May 2026

★★★★★ 5/5

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Excellent experience at UNCLE Stockwell

It was a pleasure to live at UNCLE Stockwell, I spent 1 year and enjoyed my stay, loved the view on the park and my flat in general.I want to thank Ruth, Gabriela and Duncan and the rest of the team at UNCLE for making this journey (especially during this crazy 2020) extremely pleasant and making me always feel at home, thank you so much for your kindness and efficiency.

Francesco · 30 October 2020