Uncle London reviews

★★★★★ 5/5

Trustpilot

1year and counting at Stockwell

Been living in Uncle Stockwell for nearly a year & am very happy to have just renewed my contract for another year! Last summer I needed a place to move into quite quickly. From viewing the house to referencing and signing the contract took about 24 hours and my mind was immediately at ease knowing I'll have a place to live. Once I moved in things remained extremely smooth and easy for me. I had a modern, easy to take care of (albeit because it's small) flat. Perfect for someone like me who's in and out a lot but likes know everything will remain where it is once I'm back home and just generally having a space that's all mine.What makes the place great though is the staff! Ruth Duncan, Maria, Daniel and the rest of the staff were really helpful from day one. What's great is they make reaching out easy, you never feel like you're bothering anyone and they're happy and ready to help. There were multiple times when I needed help or couldn't get home in time for packages and they went out of their way to leave them in my flat. The team has especially shown its brilliance during COVID-19. They immediately upped their cleaning schedule, changed how parcels were delivered to reduce risk of exposure, added hand cleaning stations, screens etc. And during all this they remained cheerful and friendly which really helped while every thing else in the world seemed very strange!Great place to choose if you're looking to transition into living on your own 🙂

Benny · 18 June 2020

★★★★★ 5/5

Trustpilot

Four fantastic years at Uncle Stockwell

I’ve lived at uncle Stockwell for four years and am so sorry to be leaving. I have been taken care of more than I could have hoped for and the service has gotten better and better since 2016. The latest resident managers Ruth and Duncan Mort have made me feel extremely comfortable and safe, so helpful with any issues with my apartment and I’ll be sorry to say goodbye to them and the Uncle building. I lived in two apartments here and they both feel like a chapter in my life. Thank you Uncle, thank you Ruth and Duncan, Maria, Daniel, Katia and Antonio!

Cole · 8 June 2020

★★★★★ 5/5

Trustpilot

During the Covid situation

During the Covid situation, I got locked down outside of the UK and couldn't return to my apartment at Uncle Stockwell. Duncan and Ruth were extremely supportive during this period and went to all extremes to help me out. When I asked if they could send me my belongings, they didn't hesitate and placed all my things nicely into boxes and shipped them to me. (5+ boxes and 50+Kg!)That's something that has was beyond their duty and has made an immense difference for me.I'd definitely come back to Uncle Stockwell once I'm able to, and can't recommend Duncan and Ruth enough.

EB · 8 June 2020

★★★★★ 5/5

Trustpilot

As we move to easing out of lockdown

As we move to easing out of lockdown, small steps I know, i thought it was time to say thank you both for all you have done for me and the other residents in Stockwell. In particular Duncan all the things you have so cheerfully sorted out for me and others can’t have ben easy as none of us knew in the beginning what this isolation and lockdown was going to look like, and top of that list for me has been sorting out the beeping of the electric meters - this had been the complete nightmare to live with especially as I do live right next to them and to have them constantly go off - appreciate so much. It does seem ridiculous that EDR don’t have a system that overrides the meters - but thank you for your efforts of trying to sort them.Another area has been the empathy and understanding you have both shown me and I know others throughout, and the laughter. We were all so nervous at the beginning and it did feel like we had two people who cared for us. Because i have been in lockdown, I hear you Duncan as you have been doing your ‘virtual' rounds with potential new people. Always cheerful, polite always so clear and showing them everything so they can see Stockwell. Who knows what will happen with COVID, but I have appreciated your care.

Kirsty · 1 June 2020

★★★★★ 5/5

Trustpilot

All of what you need to set your mind at ease...

Honestly, I think everyone has their own experiences when looking for a place to live. There are always the challenges of overpriced locations, cramped spaces, questionable contracts, and last but not least...landlords at the eleventh hour pulling your bid "because they've received a higher offer". If you don't want to read the long version, please scroll down to the bottom and I'll give you a concise checklist.So to disrupt this approach, while also giving you better value for all of the above mentioned challenges would seem impractical, and maybe a bad business model. However, that would be the case if money was your only objective. With that being said, you can see why the most important attribute of UNCLE is their tenants. I was not bribed, or offered anything to write this. I've lived in so many apartment buildings in a number of countries, that there are just some basic necessities you expect to have in a place you call home, chiefly amongst them is a team that manages the property that sees the value in treating the tenant in a decent way....just as a person. Too many places look at renters are just a commodity. UNCLE doesn't do this. The genuine smiles, and quick/timely responses, and above and beyond attitude. To be fair, is shocking. Like what's the catch right? Nothing thus far. With the health concerns going around, to see their team put themselves second...don't know what to say. When the move in dates were all pushed back, THEY took the initiative to reach out, to check what accommodations (temporary or permanent) we had. Time of day for a call? Doesn't matter...they reach out at any hour that you would like. And this goes for the whole team. Even folks in accounting will message you if you have questions! I have to say, Kassy has been beyond helpful. Dan, Maria, Joe, they're all looking out for us with the move in, and offered any help in getting those of us here all settled. But I will give Kassy her due, because I have quite a few questions, and she was patient through the uncertainty and ordeal of getting this whole situation sorted. So all in all, the most important thing, it actually feels like home. And I lived in a Fizzy flat for a year which had me constantly trying to get decent service, decent conversation, and timely feedback to situations that were pretty minor to sort. All the while making me get the sentiment that the monthly rent is all that was of interest. Whereas now. I look forward to walking into the building, walking home. Layout- 9/10. I think the decor, tiling, appliances, space are all amazing. Maybe I'm just a sucker for double/triple glazing on windows. And insanely high water pressure. But those are personal things. Otherwise the lighting is a perfect balance. Amenities- 10/10. I mean you have all you need in your flat, with the settings pre-adjusted to a comfortable level. When restrictions are lifted, there is a middle level connecting garden, a roof terrace, gyms etc...go figure. Quite a bit on offer. Location- 9/10. Central London is easily accessible. But I can lean out the window and get a feel for whether there's a long line at the local Tesco/Holland&Barrett/McDonalds (soon), and buses in due course. Transport- 10/10. For where we are located? You can see a number of buses that reach west London easily, or take you all the way into central London in circa 30ish minutes. Bakerloo line about 7 minutes away, and a walk to Wembley Park gets you the minor cardio you need, just to whisk you into the city rapidly within 15 min. Given the social distancing measures, Metropolitan lines are probably going to be one of the better options with fair amounts of air circulation. So all the best in your search for where you want to rest your head. If you're looking for peace of mind, I'll just say that I've found it for my needs. Maybe it might match yours as well.

Awel · 25 May 2020

★★★★★ 5/5

Trustpilot

My experience at Uncle Stockwell

My experience at Uncle Stockwell has been invaluable since 2017. I loved every moment in that beautiful environment, clean and modern facilities, the flat was amazing. I felt safe and at home there - all the managers have been a second family for me. Maria and Daniel last year, Ruth, Gabi and Duncan this year, have been absolutely fantastic.They helped me in any circumstances, especially moving out during this covid19 situation. An incredible thanks to all of them, and especially to Ruth for being so lovely and helpful, an absolute star.She managed to solve any kind of issue I had in a very smooth way. I felt so grateful for having her as my manager.I can’t recommend it highly enough! :)

Cristiana · 12 May 2020

★★★★★ 5/5

Trustpilot

Uncle Stockwell is home.

I didn't have the chance to stay a long in Uncle Stockwell apartments but I loved it. Very friendly and professional staff, clean and modern facilities - the room was fantastic.Gabriela helped a lot to have a very smooth move in and contract signing. Everything was clear and straightforward.I want to thank personally Ruth for getting everything in place and being so supportive. She does a great job along with the other people who run the place.I will definitely check with them when I return to London. Uncle Stockwell is home.

Antonis · 24 April 2020

★★★★★ 5/5

Trustpilot

We lived at Uncle Stockwell for around…

We lived at Uncle Stockwell for around five years and had a wonderful experience. Throughout the years we have had some wonderful building managers and the staff have always been incredibly helpful. We recently purchased a new home halfway through our current contract and managing our old property in Stockwell has been tricky, especially during the Covid-19 pandemic. But Ruth has been our main point of contact throughout this process and she has been absolutely fantastic and couldn't do enough to help us out. We can't give enough praise and we have really appreciated all she has done to help us. Thanks Ruth and thanks Uncle for help making the process as smooth as possible given the circumstances. We are sad to leave you behind and will miss our lovely little studio flat on Larkhall Park!

Zoe · 24 April 2020

★★★★★ 5/5

Trustpilot

UNCLE Stockwell! - Great place to live!

I have lived in UNCLE Stockwell for just over a month now and it is a great place to live.The move in was efficient and organised. Ruth and Gabriela were great at getting everything in place for me to move in within 10 days.Ruth and Duncan do an awesome job of running the place and are always friendly up for a chat whenever you meet them.The views are great from the apartments and you have the added bonus of a communal area, 24/7 gym and secure parking.I highly recommend this place if you are looking for a studio in London that has great transport connections to the city.

Jason · 15 April 2020

★★★★★ 5/5

Trustpilot

Outstanding Service

The flat was OK, but the service was outstanding. The team was always available and ready to move heaven and earth to ensure my comfort. Even during the winter when it was cold, the team was able to provide an extra heater within seconds! I could share many other examples of the great service I received. Special thanks to Paul & Duncan.

H.S · 1 March 2023

★★★★★ 5/5

Trustpilot

Entering my second year!

I've now lived in UNCLE Elephant & Castle for over a year and I can honestly say that I have no complaints. On the contrary, it's a very safe place and the Aunties and Uncles take care of us really well - as well as address our concerns swiftly.A special thanks goes to Jam, who's a delight and to Paul and Farid, who are fantastic concierges, always with a smile on their faces and always ready to assist. Farid is brilliant! He speaks English, French and Arabic (probably more!) and is a very kind and considerate man.Keep up the great work, guys!

JB · 7 October 2019

★★★★★ 5/5

Trustpilot

Uncle Manchester

Uncle Manchester is a great home for me and my girlfriend, we just moved in together and the quality and staff are exceptional. The building is stunning, and the friendly helpful staff are fantastic always there to assist and help or just have a good chat to. The free onsite gym and communal areas are a bonus, and the location is perfect near the train station and just a walk away from everywhere you want to go. Would highly recommend moving here

Matt · 20 August 2019

★★★★★ 5/5

Trustpilot

Perfect place to live

I can absolutely recommend Uncle Manchester to anyone. *STAFF*The team around Andrew is ace. They are not only friendly but heavily concerned about your well-being. If you need something to be fixed they will deal with it right away. My shower was replaced within 24 hours for example.*LOCATION*Perfectly located between Oxford Rd & Picadilly train stations. Supermarkets, Gym, Restaurants, Pubs, Bus stations and Bars within 2 to 5 minutes walk and yet it's a very calm road. Hardly any noise during the night. Everywhere you go in MCR it's easy to access and not far to walk.*BUILDING*It's a gem. Not as fancy as the newly built skyscrapers but it has its charm and anything you need: Gym, Yoga/Pilates room, Co-working area and an Art room free to use.*ROOMS*Spacious apartments, ace kitchen and bathroom and all the basic equipment you need.

Yves · 8 May 2019

★★★★★ 5/5

Trustpilot

UNCLE Elephant and Castle

UNCLE Elephant and Castle is an ideal place in Central London and provides splendid apartments. What I love the most is the excellent customer service provided by the landlords. The girls, Fola, Jam and Kerry are very helpful and a pleasure dealing with. Kevin, who looks after maintenance, always goes the extra mile with his superb service. And last but not least, the Concierge does a wonderful job of keeping the residents safe. I would highly recommend this place to anyone and everyone!

Yesh · 3 May 2019

★★★★★ 5/5

Trustpilot

Great renting experience!

We've been living at UNCLE Elephant & Castle for 6 months now and have had a brilliant time renting here so far. The apartments are outstanding, as well as the communal areas (Sky bar, gym, reception), which are always immaculate. The staff are fantastic (especially Jam!) - very friendly and always helpful. Anytime we've had any issue with something in our flat, they've sent someone round immediately to get it sorted as quickly as possible. I can't recommend it enough!

Rob · 26 March 2019

★★★★★ 5/5

Trustpilot

I take great pleasure to write this…

I take great pleasure to write this review. Ruth is AMAZING! I experienced her superb service during my time helping a friend to find accommodation. The level of service she provides is key and very important when anyone finds themselves looking for a place. Professionalism, great people’s skills, transparency and understanding just to name a few. Her passion for her job and tenants/customers really does show. As a result, it’s very refreshing and encouraging. Thank you.

Hanski · 23 September 2020

★★★★★ 5/5

Trustpilot

Fab Manchester Uncle Team

Reviews need to be honest. To give a full picture.UNCLE building is located very much in the heart of Manchester, close to amenities, including the main train station. That was one of the main reasons why me and my commuting Husband chose this place for our home. Our flat, like all others, is single-bed which some would consider quite small, especially for a couple. And it is quite expensive. There is a few things I'd consider in here as downsides: - lack of central heating- lack of on-demand hot water in kitchen and bathroom sink (you need to start heating the water [boiler] about 30min before use and I think this is ridiculously inconvenient) - if you like a warm room your electricity heating bills over winter may be really expensive as there are electric heaters installed- furnitures are not luxurious! ;) haha I love when "minimalist" expensive Ikea-type furnitures are called luxurious, while they are bit poorly made (but that should be a different review for made.com) - if like us you're not a student and want to find a place to call home (including invite people over, cook, etc) you'll find the miniature of a fridge not sufficient to hold everything you needI'd really say for us as well as most likely other people UNCLE Manchester is a stepping stone to something else. It's a place to stay when either being a student (although in my opinion for quite well-to-do student!), single professional that mostly eats out and stores beer or take-out in the fridge or... people like us - married, that just moved to Manchester and try to check the place out before making more permanent decisions. Benefits are for sure access to a nicely equipped gym, yoga studio or lovely office area. Also - our delivery orders are never gone missing thanks to the reception! (which happened before when living in stand alone house!). Finally, UNCLE benefits immensely from a really engaged Team of been most welcoming, helpful and overall lovely people. Lois, Grace, Kerry, Simon, Andrew (and others that are not working here any more) make this place warmer, homier and fun :). Smile, little small-talk every time I see them makes my day and is always appreciated. Keep it up! :)

Paula · 11 January 2019

★★★★★ 5/5

Trustpilot

Luxury living with UNCLE in NEW CROSS

UNCLE in New Cross is situated in a quiet and lovely road accompanied by a cosy cafe next to the beautiful small Fordham Park.The apartments are modern and quite luxury so you can make yourself a charming and comfortable home. The UNCLE team is very cooperative , sympathetic and supports your living as rather a team of friends than just an agency.On top of this they provide a great parcel system including both storage and notification that you can easily pick up your parcels whenever you are free.It is a great place to live.

A.P · 23 December 2018

★★★★★ 5/5

Trustpilot

So far we couldn’t be happier!!

So far we couldn’t be happier!!Everything along the way, from the first email exchange, viewings, background check,... the move; is extremely simple and hassle free. No dramas or issues.Everything is dealt with swiftly and you feel very much welcome.With apartments that have jaw dropping views it’s really up and above anywhere else.The team is great and you get the sensation that they are there for you, to help you along the way; and not just to collect the rent every month.All in all very happy and huge thanks to the Uncle team for all so far.

David · 29 November 2018

★★★★★ 5/5

Trustpilot

The Uncle Team are fantastic!

The Uncle Team are fantastic!They always make sure to make you feel welcome with their warm and friendly approach. Especially Jamella's famous Welcoming message on the phone line which she always matches that enthusiastic energy when you actually speak to her. They always have time to speak and listen to our concerns. The only thing I could say is I believe the sky lounge should be open till 3am on weekends. It's a facility for the residents but we dont get to enjoy it all the time. If the gym can be 24hours then I think the sky lounge can be open for 3 extra hours on weekends.

Chris · 12 November 2018

★★★★★ 5/5

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We love living in the UNCLE Building!

We love living in the UNCLE Building! The building itself is beautifully designed and engineered to make it extremely comfortable and practical. The staff are amazing. They are all so friendly and helpful, and they go out of their way to get to know the residents and arrange resident, but without being intrusive in any way. We were the first tenants in our flat, so there were a few issues that needed ironing out, but the staff responded very quickly to emails, and the problems were fixed very quickly and efficiently.The building location is excellent, being close to the Elephant and Castle Underground station, and an easy 15-20 minute walk to cross the river to the North bank into Westminster. Elephant and Castle is a very interesting, up and coming area with several new buildings and parks being developed. I highly recommend this building and the company in general.

Jackie · 1 November 2018

★★★★★ 5/5

Trustpilot

Highly recommend UNCLE Stockwell

I just moved out of UNCLE Stockwell yesterday, and can honestly say that I will miss it massively. I enjoyed two years in a clean, well-furbished studio with views overlooking the London skyline. I moved out for career reasons; I would've happily stayed on if I hadn't gotten a new job elsewhere.The team - Andrew, Daniel, Maria and Vanessa - have been incredible. When I first moved in, a different team were in place, who were nice but a bit inconsistent about their conduct; since these guys have been in, interaction has always been totally friendly and professional.UNCLE Stockwell is walking distance to Brixton and Clapham, and I comfortably walked to London Bridge every morning. Really easy to get to central and south London on public transport.An awesome apartment that I'll really miss - grateful to have spent two happy years there.

S · 20 October 2018

★★★★★ 2/5

Trustpilot

If money isn't a problem, fine. If you don't like feeling ripped off, be careful.

I've been living in an Uncle property for about 3 months now. The rooms and building are nice and modern, but expect to pay for it.Also expect extortionate fees for vending and washing machines. They will increase prices citing financial grounds, while at the same time offering you discounts on things you don't need like massages. Clearly there are no financial concerns or they wouldn't be offering the latter while doing the former. Like most other places, they talk "customer/tenant first" but it's just that, talk.So, if money isn't a problem for you personally, then fine. I'm sure you'll love it. But if you don't like feeling like you're being ripped off, be very careful before making your decision.

Adam · 31 August 2022

★★★★★ 5/5

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UNCLE New Cross

Excellence - one word says it all. All members of UNCLE New Cross team are super nice and professional. Shaqira and Caroline were happy to answer any questions we had regarding the property and services, and once we decided to rent a flat it was all stress-free with updates on every step all the way to moving in. Shaqira, Caroline and Paco are all approachable with positive attitude and willingness to help you no matter what. We had one issue after we moved in and it was resolved in less than 24 hours. Professional, quick to respond and always there for you if you need as the concierge is open 6 days a week. Highly recommended agency to work with after a number of bad experiences.

Martina · 7 October 2018