Trusted Agent profile · London
★★★★★
573 reviews across 1 platform
7a Howick Place, London, SW1P 1DZ
Uncle's office in London, at 7a Howick Place, is rated 4.6 out of 5 across 573 reviews on 1 platform.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI stayed with UNCLE stockwell for over…
I stayed with UNCLE stockwell for over a year and a half. It was a pleasure to stay there and the staff are super friendly (Shout out to Ruth, Daniel, Maria and the rest of the staff for their help during my stay)The building has good facilities (Gym, Clothes washing, stable WIFI, parking, parcel pick up and much more).
5/5
TrustpilotA Home Away From Home at Uncle : Unforgettable Experience
During my one-year stay in Manchester, I had the pleasure of living in an very good residence that I wholeheartedly recommend. The highlight of my experience was undoubtedly the staff; their helpfulness and warmth made me feel like part of a family. Andrew, the manager, was incredibly supportive and accommodating, despite his one flaw of favoring England’s football team over France’s!The location of the building is fantastic, providing easy access to everything one might need. The apartments themselves are clean, well-maintained, and comfortable. The amenities, such as the gym, coworking space, and yoga area, are top-notch, always clean and excellently equipped.Leaving this residence is a bittersweet moment for me. I highly recommend it to anyone looking for more than just a place to stay but a place to belong.
5/5
TrustpilotLiving at Uncle Wembley was great
Living at Uncle Wembley was great! I loved the community feel and the amazing amenities! Will miss living there so much!
5/5
TrustpilotGood customer care and excellent…
Good customer care and excellent services. Communication is timely and they offer choices regarding your convenient of time in terms of view other services needed
5/5
TrustpilotGreat experience in Uncle Colindale
Great experience in Uncle Colindale. Nathan has been very helpful with repairs and maintenance work!
2/5
TrustpilotUnderwhelming but ok for London
Moved to UNCLE Colindale few months ago - it’s a new building and fairly nice but also priced as more expensive than the surrounding area. This would not be a problem, except that the company fails miserably to deliver what it promised:1. The real estate agent promised us it won’t be a problem to replace one of the beds in the furnished apartment at our own cost, which Uncle refused to allow saying that we don’t have to rent if that’s a dealbreaker for us.2. The gym was not finished during first few months of the rental. We were allowed to access another gym but there was a 15-day or so period when that wasn’t possible before the new gym opened. The response from uncle was literally “walking is healthy - just go for a walk”. What a joke.3. There’s currently an issue with water supply. The water cut off at 11PM, after multiple people called them they managed to fix it around 2AM. Now it’s 1PM and the water stopped again. Nobody knows what caused the issue and they are again scrambling to find contractors. There’s an emergency number but the fact that you need to go through 3 separate companies (uncle, realstar emergency, and contractors) makes things long anyway. But the same issue happening within 24h is completely unacceptable anyway.4. There are numerous other annoying repetitive issues such as elevators not working, packages being lost, booking common areas being almost impossible, and fire alarms going off that have never been properly addressed by management.5. Supposedly there’s a resident manager living onsite but in every situation so far they failed to act and do anything - it was always the community of our neighbors organizing ourselves. The reception staff is not very helpful either - they are not a concierge so they cannot help in typical things you’d expect them to even though they do their best to be nice and welcoming.Generally the experience is very underwhelming - you should just expect uncle to be like a normal landlord if you want to avoid disappointment.
5/5
TrustpilotWe are moving from overseas to London…
We are moving from overseas to London and this is our first living place, Uncle Colindale team's (Gaven ,Gaby and Crisma) specially Thanks Gaven did a wonderful job showing us and very helpful ! I would highly recommend it!
5/5
TrustpilotSuch an incredible place of…
Such an incredible place of professional standard..
5/5
TrustpilotUncle Southall- helpful and friendly support
Oshea and the team have been ready to assist when needed here at Uncle Southall, most recently helping me change the battery on my flat’s smoke detector. I’ve had a very good experience in my tenancy overall so far!
1/5
TrustpilotNightmare new leaks and construction in…
Nightmare new leaks and construction in flats every week absolute cancer to ur system and peace.
5/5
TrustpilotA Gem in London - UNCLE Southall
I’m currently living in UNCLE Southall, and it’s been great so far. I’ll list everything I love about this place, take what you wish from it.As someone who works day and night from home, it’s a privilege to have 24 hour access to a gym without the need to step out of my building. As well as a co-working lounge which has become my haven for productivity. It’s spacious, quiet and perfect for my remote work.Then we have the parcel room, which is a small detail that makes a massive difference. The convenience of having parcels securely delivered without having to be present is a relief. I can be in Space and still order what I need and know it’ll be delivered.Lastly, we have the staff (hoping I spell their names correctly). Oshea, Ayana, Emal and Mike who have been nothing short of Amazing. They’re always there to help, smiling and going above and beyond to keep the living experience perfect.Will definitely be extending my stay if I remain in London.Thanks a lot UNCLE Southall.
5/5
TrustpilotAmazing experience...
I’ve been living at UNCLE Stockwell now for a year.My main concern was always about safety, well-being and location. UNCLE HAS PROVIDED ME WITH ALL MY EXPECTATIONS AND GREAT EXPERIENCE. Thanks to Ruth and the team, they went above and beyond for me.Thank you so much for being there for me.
5/5
TrustpilotA Great Place To Live!
Our son moved into UNCLE Stockwell as his first step towards living independently, having got a place at uni in Clapham but who suffers with autism and ADHD. The accommodation at UNCLE was perfect - modern, with all the essential amenities, but most importantly someone on site at all times, really caring and helpful staff and it felt really safe and secure. Duncan and Ruth are great and really care for the people who rent there, making it more like a supportive community and dealt with any issues and challenges promptly and with great sensitivity.
5/5
TrustpilotRuth is professional and responsive
Ruth is professional and responsive. She always gets back to my inquires very promptly and provides me with proper guidance and advice. Recently she just helped me finding a new master for one of my furniture. Very helpful. I always know that I will be in good hands with Ruth - a terrific manager.
5/5
TrustpilotSo far so good!
I've only been living here for just over a month but so far my experience of living in Uncle Stockwell has been great. The team are very welcoming, accommodating and quick to get back to you and fix any issues if anything does go wrong.
5/5
TrustpilotGreat experience of viewing and…
Great experience of viewing and referencing.Staff is very helpful.As first time moving to the UK, I had a lot of fear about the right location and renting, which completely went away when I spoke to Uncle's team in Wembly.Referencing was very smooth and the team is excellent and very helpful.Regards,Milind
5/5
TrustpilotUncle New Cross
Uncle New Cross My second year living here, and absolutely recommend the property and its management team. I moved in from overseas with a toddler, arriving late night straight from Heathrow. Caroline and Paco were accommodating and caring; everything was smooth from the moving in, to the settling down. Great view from the flat, nice coffee downstairs.
5/5
TrustpilotExcellent customer service
The property management team/customer support team at UNCLE Stockwell is brilliant, especially Ruth and Gab, who have been extremely helpful and warm-hearted throughout my stay. I particularly appreciate their flexibility when I couldn't decide about my renewal. They are the sweetest and kindest property management team I have ever met so far.
5/5
TrustpilotAwesome experience in uncle stockwell
After losing all hope of finding a decent flat in London, I landed on uncle stockwell. Aside from the brilliant view and convenient setting, the team/family has been nothing short of brilliant. They always met me with a smile and I felt looked after at all times. Ruth, Paul, Duncan, Safiah and Hennah are absolute superstars. If I ever move back to London I would certainly aim to move back here.
5/5
TrustpilotUncle Stockwell
My stay at Uncle Stockwell was the best. From the moment I signed my lease till I left. The staff are very helpful in every possible way and go the extra mile. Totally recommend. Was like being part of a family. The accommodation is magnificent.
5/5
TrustpilotHad an amazing time at Uncle Stockwell
Had an amazing time at Uncle Stockwell! Renting is a notoriously tricky task but Uncle have a very efficient system and a great staff to make life a lot easier. Ruth, Gabriela, Duncan, and Paul were all fantastic and very friendly - couldn't have asked for more.
5/5
TrustpilotThe apartment is amazing for its value
The apartment is amazing for its value, the staff are super helpful and welcoming, had absolutely no issues whatsoever and all the questions were solved quickly!
5/5
TrustpilotUNCLE Colindale
Gaven, Gaby and Crisma were all great in helping to get us through the leasing process. They made moving to London from overeseas very easy. Amazing team with excellent customer service. Highly recommend.
5/5
TrustpilotUNCLE Colindale
We are living in an apartment with Uncle Colindale and it has been amazing! The flat and building are modern and have a good atmosphere! The staff members are all very friendly, helpful and always with a smile on their face! They really try to bring their best to us! The maintenance service is awesome! Tom sent Ian in a light-speed manner. Ian came to our flat, took off his shoes before entering our apartment (to avoid soiling the floor), he fixed our bathroom door and in the end he cleaned “his” rubbish (he refused to accept that we clean - “it’s my rubbish, I clean”). Such a kind person and an excellent job done!!! We highly trust Ian to maintain our home as the best place to live!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Uncle's London office has 573 reviews across 1 platform: 573 on Trustpilot.
Uncle London is rated 4.6 out of 5 across all 573 reviews.
Uncle London, 7a Howick Place, London, SW1P 1DZ.
