5/5
GoogleMy partner and I had a wonderful experience dealing with the lettings team. Olivia Whalley was our agent and from my first meeting, she was lovely, helpful and informative.
Trusted Agent profile · London
Truepennys Property Consultants London reviews
★★★★★
327 reviews across 3 platforms
16 Lordship Lane, London, SE22 8HN
Part of Truepennys Property Consultants, see every office.
Truepennys Property Consultants's office in London, at 16 Lordship Lane, is rated 4.5 out of 5 across 327 reviews on three platforms, including 269 Google reviews rated 4.7.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Google5/5
GoogleAlex and Wallace @ Truepennys were excellent in their handling of our purchase and communication throughout the process. I recommend using if you are a seller.
5/5
GoogleWe have been renting with Truepenny's for over a year now and it has been by far the best renting experience I've had in London. Very accommodating and always quick to resolve issues. Thank you Sam and the team.
5/5
GoogleThank you 'Team': From arranging viewings, Vetting tenants, legal considerations, inventory checks, money deposits / rental funds to securing signed contracts. Your abilities to listen, respond, lead, accommodate questions and requests, have made the experience fully worthwhile. Special thanks to you Sarah-Jane, Conner, Jamie and the rest of the team. Kind regards T.M
5/5
GoogleI can highly recommend Truepenny's if you're looking for a flat to rent in the East Dulwich area. Connor was really helpful, professional and took the stress out of the hunting process. Thanks for all your help!
5/5
GoogleIn my first experience of buying a home, Ryan at Truepenny's was the only 'link in the chain' that gave me a personal and genuine service. He personally answered my emails and ofter called me with updates. I wish that could be said of my solicitors. Thank you!
Agent replied · 26 August 2024
Hi Alex, Thank you for your review. Buying a property for the first time inevitably has a measure of stress attached, glad to read you were happy with our part in the process. Was a pleasure to work with you, we’re here if you need us. Best of luck with your first home! Kind regards, Ryan
5/5
TrustpilotI had a good experience with Anastasia…
I had a good experience with Anastasia . She was kind and helpful and even waited for us as we got late .
1/5
TrustpilotHorrible experience
For anyone who wishes to conduct business with Truepennys, ensure you check that white goods are in working order, request a clean as you may end up with a filthy flat, check fixtures in kitchen and bathroom and the integrity of the walls and flooring before proceeding.
5/5
GoogleAs a tennant in one of the rental properties I must say it has been an absolute pleasure to be "looked after" by Sam. Her friendly professionalism really gives a feeling that no task is to big or too small. Dealing with someone like her really offers peace of mind which is a vital component when it comes to your home. Can't praise her enough.PositiveProfessionalism
1/5
TrustpilotWouldn't recommend
I'm very disappointed with this agency and the communication after I moved out. I've been waiting over two weeks for my deposit, and now I'm told I have to wait another seven days by the DPS.
5/5
GoogleI had a great experience with Matt and the Trupennys team. Matt is a great professional and always went above and beyond and is also extremely knowledgeable and helpful. Thank you!
5/5
GoogleI was very happy with the service received from Truepennys. I found them professional, knowledgeable and honest throughout and my property was in good hands. They have a well deserved, good reputation in the area and dealt with my queries efficiently. I was very happy with how quickly they moved from signing the contract to booking in viewings and I would definitely recommend.
5/5
GoogleGreat service from Albert and the team from beginning to end, as first time landlords he took us through the process and found a tenant quickly and efficiently. Recommended
5/5
GoogleWe sold our flat through Truepenny's and they were an absolute pleasure to deal with from start to finish. Ryan, the owner, is a very courteous chap and took pains to make sure we got exactly what we wanted in terms of photos, description and asking price; we felt expertly guided without ever being hustled into anything. The efficiency of their service is reflected in the fact that within forty-eight hours of going to market we had three viewings and had accepted an offer of the asking price. All the staff with whom we dealt at Truepenny's were excellent (Liz and Albert) but special mention must go to Matthew Wedlake who handled the bulk of the sale. He kept us instantly up to date with all developments and even on days nothing was happening he would check in to see if there was anything he could do. Through absolutely no fault of Truepenny's our chain became something of a nightmare; Matthew worked very hard to hold everything together, constantly checking with solicitors and other agents and reporting back immediately. I honestly believe that without his hard work we would not have reached completion. If you're selling or looking for a property in their catchment area I strongly advise considering using Truepenny's, you will definitely be in safe and expert hands.
4/5
GoogleTruepenny's was the estate agent for our rented property in Dulwich from 2012-2015. Both the check-in and check-out processes were very smooth and friendly, and while the check-out took a couple of weeks to successfully complete I was definitely more than happy with the process. All in all I would say Truepenny's was the best estate agent I have ever used - our one main problem with the property, however, came from how long it took to properly resolve problems with the flat during our tenancy. As this was not a managed property by Truepenny's I cannot fault them too much for this, mind.
4/5
GoogleReally appreciated working with Connor. We had a couple of hiccups at the start but we were able to resolve these with Connor in a professional manner. In addition, Truepennnys sold our house quickly in a tough market. I felt they had level of competence not often found in this area.
5/5
GoogleWe got to know Wallace during the very drawn out process of our flat sale. He's absolutely brilliant at what he does and we'd like to thank him for his hard work in moving things along between all parties.We'd like to extend our thanks also to Connor, Alex and Olivia who dealt with the initial viewings and were professional, knowledgeable and friendly.
5/5
TrustpilotGreat Staff
We had Anastasiia as our property consultant, she was very communicative, kind and helped us secure our dream rental!
1/5
GoogleReally bad experience ! We viewed a flat with one of their agents, Alberto. We put an offer in and Alberto told us that the offer got accepted. One week before we were supposed to move in we found out it was all a lie. He repeatedly told us that we had definitely secured the flat and one week before we were supposed to move in he told us that someone else was moving in. We managed to track down the land lady and she told us that she hadn't even heard of our offer ! This had a snowball effect as three people were left homeless because of this. AVOID AT ALL COSTS !!
5/5
GoogleGreat service and lovely team- so thankful to Michael who made the whole experience so easy!
5/5
GoogleVery good experience, Connor was super transparent - will work with them again in the future.PositiveResponsiveness, Professionalism
5/5
GoogleSuperb, professional, yet very approachable service! A real gem amongst London estate agents (if you know you know). It was a lovely experience dealing with Olivia. Nothing was too much trouble and she was very helpful every step of the process of renting the flat. Highly recommended!
5/5
GoogleJust wanted to comment on how great our advisor Connor was during viewings and we viewed many properties that day, he far exceeded expectations!
5/5
GoogleAlex, Wallace and the rest of the team at Truepenny's Dulwich provided a fantastic service for my first property purchase. They were always easy to communicate with, were really accommodating and helped make it a smooth process. Would highly recommend them. Thanks guys! :)
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Tell us what you need and we'll put you in touch. Truepennys Property Consultants hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
